• Journal of the Korea Convergence Society
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• v.12 no.3
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• pp.261-272
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• 2021

With diffusion of Smart Work, a problem has been raised that Smart Work makes the boundary between work and nonwork blur, and may cause technostress. In order to find out whether Smart work copes with techno-invasion stress in work domain, we need to understand the precedence factors influencing on job satisfaction and the role of boundary management strategy which Smart Workers actively choose. This paper developed a research model containing a causal relationship among four factors, nonwork-to-work interference, job autonomy, job commitment, and job satisfaction, and the moderation effect of boundary management strategy. The findings show that overall hypotheses were accepted based on the pooled data, but three hypotheses test on job satisfaction by boundary management strategy type differed. These results suggest that in accordance with the boundary management strategy of Smart Work users, different change management need to be prepared.

• Journal of the Korea Convergence Society
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• v.9 no.6
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• pp.225-234
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• 2018

The purpose of this study empirically examined relationship among affectivity(positive affectivity vs. negative affectivity) and organizational commitment on job satisfaction and work performance of information security professionals. To this end, we conducted a questionnaire survey on 174 information security professionals and analyzed the collected data using structural equation modeling (SEM). It was found that positive affectivity had a positive influences on organizational committment. But negative affectivity was not significantly related to organizational committment. In addition, organizational committment had a positive relationship with job satisfaction and work performance. The results of the empirical study are meaningful to understand the effects of the positive affective aspect of information security professionals on job satisfaction and work performance.

• The Journal of the Korea Contents Association
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• v.20 no.12
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• pp.498-518
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• 2020

This study aimed to examine the impact of internal communication(IC) on collaborative performance(CP) and organizational effectiveness(OE), and the moderating effect of online communication tools. First, IE and RS, ISI, RS, and COMN had a significant impact on ISI, Perf, respectively. The all factors of CP affected JS and OC. Second, IE, COMN, and RS influenced OC through CC and Perf. Third, online cooperative tools for collaboration have been moderated between RS and ISI, CoW and CC, IE and Perf, Perf and JS, repectively- IE(Infromation Exchange), CoW(Collaboration Work), Communication(COMN), Relationship(RS), Information Sharing Intention(ISI), CC(Collaboration Culture), Perf(Performance), JS(job satisfactino), and OC(Organization Commiment). These results could provide one implication for the establishment and utilization of online communication collaboration tools that take into account internal communication components within the organization.

• Journal of Korean Library and Information Science Society
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• v.53 no.3
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• pp.405-429
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• 2022

This study investigated the differences in emotional labor, job satisfaction, and organizational commitment by job type, and the effect of emotional labor on job satisfaction and organizational commitment for public library employees. Using SPSS 27.0, the survey contents were performed frequency analysis, factor analysis, validity analysis, reliability analysis, correlation analysis, and multiple regression analysis. As a result of the study, it was found that the librarianship experienced more emotional labor than non-librarians, and the frequency of emotional labor increased depending on whether or not the civil service was included, and had a negative effect on overall job satisfaction and job condition satisfaction. However, in the case of psychological response to job satisfaction, library data work was found to be high. In terms of user service, emotional labor that occurs in librarians' work has two sides, which can have both positive and negative effects on the librarian's job satisfaction and organizational commitment. Therefore, practical measures to reduce the frequency and emotional dissonance of emotional labor and increase the diversity of emotional labor should be included in the user response manual and future mental health promotion program development.

• Proceedings of the Korea Society for Industrial Systems Conference
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• 1999.12a
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• pp.355-372
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• 1999

정보시스템 성과의 척도로서 사용자 만족과 시스템 사용이 널리 사용되고 있다. 사용자 만족은 사용자의 태도, 정보의 질, 시스템의 유용성등 다각적인 차원에서 측정되어 사용되는 반면에 시스템 사용은 이제가지 시스템의 사용시간이나 빈도만으로 측정하여 연구에 활용하였다. 본 연구에서는 시스템의 사용을 기능적 사용, 상황적 사용, 사용빈도 등 다각적인 측면에서 측정하여 시스템 사용과 사용자 만족간의 관계를 밝히고자 하였다. 이를 위해 시스템의 사용과 사용자 만족에 영향을 주는 요인으로 알려진 자기유능감, 지각된 용이성, 지각된 유용성, 컴퓨터 능력, 주관적 규범등이 시스템의 사용에 주는 영향과 그리고 정보 만족과 업무성과에 주는 영향을 설명하는 모델을 제시하고, 이를 실증분석을 통해 모델의 타당성을 제시하였다.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.14 no.5
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• pp.2304-2314
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• 2013

The purpose of this study is to explore the relationships between the empowerment, nursing performance, job satisfaction and turnover intention of long-term care hospital nurses. The subjects were 258 nurses at a long-term care hospital in B and U city. The data were collected from November 23, 2012 to January 21, 2013. Data were analyzed by SPSS win 20.0 program. The mean score of empowerment was 3.22, nursing performance was 3.78, job satisfaction was 3.25 and turnover intention was 2.87. Empowerment was correlated with nursing performance and job satisfaction positively, but correlated with turnover intention negatively. As a result of multiple regression, empowerment has 50.3% of the explanatory power on job satisfaction, 13.4% on nursing performance, and 21.9% on turnover intention. The significant predictive factors of nursing performance and job satisfaction were information and support in empowerment. In addition, turnover intention was resources in empowerment. These results suggest that empowerment improvement programs should be focused on developments to improve the quality of nursing.

• Korean Journal of Social Welfare
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• v.59 no.3
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• pp.175-199
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• 2007

The study analyzes the characteristics, work stress, satisfaction and attitudes toward dementia of social care work force for dependent elders in Korea. Data were from 502 staffs including social workers, nurses, and direct care workers from 45 diverse type of nursing facilities in Busan and Daegu area. The results of the analysis indicate that they are low paid and overloaded in general. The respondents espoused highly hopeful and person-centered attitudes toward dementia and the elderly, while they showed low level of satisfaction related to work. The stress levels were higher in sub scales concerning care tasks and physical environments in work places. In addition, the results of multiple regression denote that those have higher level of satisfaction who are nurses, have no intension to quit, have more experiences of work education, and working in facilities with more frail elders. Stresses were closely related to higher level of education and the intension to quit. Person centered attitude was more often reported by those who have more elderly clients to take care of and are working in facilities with more elders who are demented and over 80. In particular, the association was consistent between higher level of job satisfaction and the person centered attitude. Several practical suggestions linked to the analysis were made including improving the welfare for staffs working in nursing facilities and providing continuous professional training and education for them particularly on person-centered care. In addition, it was emphasized to raise the morale of social care work force considering the rapidly increasing need of long term care and the important influence that care work force has on older persons' quality of life from now on.

• Journal of the Korean Society for information Management
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• v.5 no.2
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• pp.23-52
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• 1988

The purpose of this study was to investigate the differential evidence of the effects of management style on job satisfactiori and library performance in the liriiversity of Souther~l Misiissippi's Cook hlcmorial Library. No significa~it hfferences were foutid between management style arid job sarisfartio~t or. between management style and selected performance characteristics of the library ill tlw study. But r l e professional group differed from the no~i-professiotial group on job satisfactiori at rlw 0. 10 levc! of significance. Specially, the professional group differed significantly from the non-profcssiorial group ill iut rinsic sources of job satisfactior, !at the 0.02 level of significancej.

• 한국IT서비스학회:학술대회논문집
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• 2007.05a
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• pp.3-8
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• 2007

최근 기업에 적용하고 있는 CRM을 공공부문에 도입하고 있어 그 필요성과 효과에 대한 검증이 필요하다. 이를 위해 기존 서비스 품질과 고객관계관리를 연구하여 공공행정 서비스 품질 차원을 도출한 다음, 공공부문 근무자를 대상으로 설문을 실시하였다. 요인분석결과 9개 요인이 추출 되었으며, 이를 독립변수로 하고 행정업무 효율화를 종속변수로 하여 회귀분석한 결과 고객관계관리 영역에서 공감성은 유의하게 나타났으나, 의사소통, 고객세분화와 맞춤서비스는 유의하지 않는 것으로 나타났다. 이는 고객관계관리가 고객만족에는 영향을 미치지만, 공공부문 근무자들에게는 부담으로 작용하고 있음을 알 수 있으며, CRM이 고객만족에 영향을 미치고 있음을 고려하여 고객만족과 업무효율화가 절충될 수 있도록 공공 고객관계관리 개념의 정립과 공공CRM을 위한 데이터 및 시스템 구축이 요구된다.

• Journal of the Korean Society for Railway
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• v.17 no.6
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• pp.443-451
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• 2014

This paper analyzes the differences in the organizational behavior of domestic Metro employees between enterprises with ISO quality management implemented and those without. Based on the required guidelines in ISO quality management, an empirical study on the effect of employee education and training, work processes, job satisfaction, and leadership on customer satisfaction performance is conducted. The results demonstrate that the work process in the ISO quality management certified enterprises exhibits a positive effect on customer satisfaction performance; however, the employee education and training did not exhibit immediate effects. In addition, job satisfaction and leadership are identified to have a mediating effect on the correlation between the work process, education and training, and customer satisfaction.