• 한국IT서비스학회:학술대회논문집
• /
• 2008.11a
• /
• pp.123-126
• /
• 2008

외국 IT선진 기업들은 비용절감, 우수인력 활용, 전락 시장에의 접근 등의 목적으로 해외 IT 아웃소싱은 물론, Business Process Outsourcing(BPO)도 활용하고 있다. 선진 글로발 기업들은 이미 우수인력을 선점하여 글로발 차원에서 경쟁력을 유지하고 있다. 비롯 늦었지만 최근 우리나라 IT 서비스 기업들도 해외에 개발센터를 설립하여 중국인력을 활용하기 시작하였다. 개발 인건비 절감이 주 목적이나 분산 원격개발의 프로세스를 정립하고 훈련하는 것도 부수적으로 기대하고 있다. 중국시장을 접근한다는 장기적 전략으로 현지회사와의 M&A, 교육 및 보상체계 제공, 사용 언어의 다변화 등을 통하여 우수인력의 적극 확보하는 것이 요구된다.

• 한국IT서비스학회:학술대회논문집
• /
• 2005.11a
• /
• pp.91-98
• /
• 2005

BPR은 1990년대 초에 제안되어 많은 기업의 경영 혁신 도구로 선택되어 왔다. 그러나, 대다수의 기업이 성공적인 결과를 보여주고 있지 못하고 있는 실정이며 Champy는 BPR의 실패 원인으로 '경영 패러다임의 변화 없는 경영 혁신'을 들고 있다. 본 논문에서는 BPR의 한계를 극복하고 프로세스 효율성을 극대화할 수 있는 경영 혁신 기법으로 BPO(Business Process Outsourcing)를 제안하고, BPO 품질 관리를 위해 전략적 6 시그마의 DMAIC를 활용한 SLA(Service Level Agreement) 적용 방법론을 제안하고 있다. 아웃소싱 품질을 관리하기 위한 근본적인 요인을 정의하고 이에 대한 산포 관리와 목표 수준 관리의 2단계를 반복함으로써 아웃소싱 품질을 높일 수 있을 뿐만 아니라 궁극적으로는 기업의 전체 프로세스 효율성도 극대화할 수 있을 것이다.

• Proceedings of the Korea Society for Simulation Conference
• /
• 2003.11a
• /
• pp.193-200
• /
• 2003

급변하는 시장환경에서 고객수요가 불확실한 상황에서 고객서비스를 최우선으로 하는 기업에서는 전략적인 제휴를 통해 기업의 경쟁력을 확보하는 것이 최우선이라고 하겠다. 이러한 환경에서 대두된 경영혁신 기법들이 공급체인관리와 아웃소싱 개념이라고 할 수 있는데, 이에 본 연구에서는 제조기업의 입장에서 제품가격 경쟁력을 확보하기 위한 일환으로 재고량을 줄이고, 판매량을 늘리는 방안을 제고하고자 한다. 비용과 서비스 관점에서 볼 때 이들은 서로 상충관계에 있지만, 본 연구에서 제안하는 재고 공유 시스템을 통한 공동 재고정책은 기업의 입장에서 볼 때, 보다 적은 재고를 보유함으로써, 재고유지비용을 절감하고, 이는 최종 제품가격의 하락으로 이어져 가격효과를 통한 매출량의 증대시킬 수 있게 된다. 이를 검증하기 위해 본 연구에서는 시스템 다이나믹스 방법을 이용하고, 이를 통하여 본 연구에서 제시된 재고 공유 시스템구축의 타당성을 검증하고, 분석하였다

• Product Safety
• /
• s.66
• /
• pp.25-27
• /
• 1998

첨단산업은 제품의 가격을 가장 빠르게 낮출 때 성장할 수 있다. 또한 향후 기술이 가격이 거의 영인 상태에서 경쟁할 수 있어야 한다. 새로운 경영법칙은 창의력$\cdot$기민함$\cdot$속도 이상의 것을 요구한다.

• Journal of Digital Convergence
• /
• v.10 no.11
• /
• pp.185-196
• /
• 2012

Information system operation principles were recently established in order to provide high quality service and efficient operation audit of IT outsourcing. Operation managements are done based on these principles. Therefore, information operating management process, which refers to itself, is established. Information system operation audit requires a constant audit regularly, which is different from construction/development audit that is done only once. As operating management process changes, operation audit guidelines should be updated and improved. Therefore, this paper proposes IT outsourcing operation audit model with IT outsourcing achievement management as a focus. IT service domain was referred in order to propose information system operation audit model and check lists, which are based on IT outsourcing operation managements such as planning, making strategies, contract, service, and management. The deduced audit model and check lists verified suitability of the proposed model by experts' survey.

• Journal of Service Research and Studies
• /
• v.13 no.1
• /
• pp.144-158
• /
• 2023

R&D (Research and Development) investment by companies and the government continues to increase, and the total R&D expenditure of public and private sectors in 2021 reached KRW 102 trillion, and the ratio of R&D investment to GDP was 4.96%. It ranks second in the world after Israel. This study analyzes the current status of the domestic R&D service industry and the research and development (R&D) innovation ecosystem based on the business activity survey data of the National Statistical Office in terms of improving R&D productivity of domestic R&D investment that has exceeded 100 trillion won, and analyzes the global R&D service industry and analyzes the global research service industry and R&D service Industry support government policy As a result of the analysis, in the domestic R&D ecosystem, the R&D outsourcing demand of service companies is rapidly increasing, compared to the stagnant R&D outsourcing demand of traditional manufacturing companies. In order to respond to these changing demands for technological innovation, this study suggests balanced support for R&D outsourcing for manufacturing and service companies, expansion of domestic R&D outsourcing, establishment of R&D outsourcing strategies specialized for the service industry, establishment of an open R&D ecosystem, and innovation in connection with materials/parts/equipment strategies.

• Proceedings of the Korean DIstribution Association Conference
• /
• 2003.11a
• /
• pp.295-322
• /
• 2003

• Journal of the Korean Operations Research and Management Science Society
• /
• v.27 no.3
• /
• pp.21-40
• /
• 2002

Recently, IT outsourcing has become a very important management strategy which implements information systems in organizations. This paper investigates the risks and strategic recognition as a key factors affecting on the degree of IT outsourcing. Specifically the risks of IT outsourcing and its four components-risk of control, risk of economical, risk of technical, risk of relational - are examined to be a negative effect on the degree of outsourcing. And strategic recognition about outsourcing is examined how to affect en the risks and the degree of IT outsourcing. To empirically test these relationships, data ere gathered from senior IT managers in 86 corporations. Results of this study show that the degree of outsourcing is strongly influenced by risk of control, risk of economical, risk of relational. But risk of technical does not influence on the degree of outsourcing. And strategic recognition about outsourcing is found that is negative effect on the risks of IT outsourcing and positive effect on the degree of IT outsourcing. The results provide a good framework to minimize the risks for IT outsourcing success.

• Journal of Information Technology Applications and Management
• /
• v.12 no.1
• /
• pp.241-259
• /
• 2005

This study explores a model of partnership to the success of outsourcing CTI(computer telephony integration) based customer service centers of a telecommunication service company. The motivation of the study is to extend the research on IT outsourcing to IT-enabled BPO of customer service centers as a specific IT outsourcing practice. Previous research on IT outsourcing partnership and success is reviewed for developing an a research model of IT-enabled BPO. This model is proposed based on the previous partnership success models in information systems research. The results of the study confirm major factors related to successful IT-enabled BPO in previous research. Especially, the specificity of a contract and strategic collaboration in partnership are found to be influential on the success of IT-enabled BPO.

• Journal of the Korean Society for Library and Information Science
• /
• v.41 no.4
• /
• pp.5-28
• /
• 2007

This paper is succeeding research of change of management paradigms and techniques in library From 1980's major industrialized nations adopted new public management theory with ideological source and strategic technique of administrative reform and management renovation. The researcher analyzed the reasons which applies NPM, the state where its concrete technique is applied in public library management reform, and transfiguration process of management forms(outsourcing, contracting out and designated manager system, private finance initiative. etc.)