• The Journal of Information Systems
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• v.6 no.2
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• pp.51-83
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• 1997

정보시스템 아웃소싱(outsourcing)의 적용 범위와 그 규모가 증대함에 따라, 아웃 소시은 정보시스템의 관리에서 근본적인 이슈로 등장하게 되었다. 정보시스템 아웃소시의 중요성이 인식되었으나, 그에 대한 실증적 연구는 매우 미흡한 실정이다. 본 연구의 주요 목적은 정보시스템 아웃소싱에 있어 고객회사(client firm)와 서비스 제공업자(vendor)간의 관계의 성공 및 실패에 영향을 미치는 요인을 조사하는 것이다. 본 연구의 연구 모델은 관 계적 거래이론(relational exchange theory), 커뮤티케이션 행동(communication behavior), 거래비용분석(transaction cost analysis) 등의 조직간 관계(interorganizational relationship) 이론에 기반을 두고 작성되었다. 미국의 207개 회사의 정보시스템 아웃소싱 설문조사에 의 하여 다음과 같은 연구결과가 도출되었다. (1) 서비스 제공업자의 능력(vendor capability), 관계결속성(solidarity), 터링(monitoring of the vendor), 참여도(participation) 등이 아웃소 싱 관계의 성공과 양의 상관관계를 가지고 있으며, (2) 역할참여도(role integrity), 자산특이 성(asset specificity) 등은 아웃소싱 관계의 성공과 음의 관계를 가지고 있는 것으로 나타났 다. 이 결과에 의하면, 비관계적 거래(discrete exchange) 보다는, 관계적거래(relational exchange)에 기반을 두어 아웃소싱 관계를 운영하는 것이 아웃소싱의 성공적인 구현을 위 하여 필수적으로 보여진다. 이 연구 결과를 기초로 하여 아웃소싱 대상 업무의 선택, 서비 스 제공업자의 선택, 그리고 아웃소싱 관계의 지속적인 관리를 위한 지침을 제시하였다.

• The Journal of the Korea Contents Association
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• v.9 no.2
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• pp.279-288
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• 2009

The purposes of this study were to understand the differences of general characteristics, to compare understanding level of the organization cultures, and to develop more good management methods between outsourcing workers and regular workers in hospitals. Major results of this study were as follows: First, regular workers had higher level than outsourcing workers in major understanding on job satisfaction and organization cultures(pride of their jobs, recognition level of job performance ability, satisfaction on ordering method. etc.). Second, the results showed that the level of job performances related with effective management of the factors in job satisfaction and involvement. Third, through multiple regression analysis to understand factors on job satisfaction and involvement, we understood that regular workers were effected by vision performance of hospital and their value view-point, and outsourcing workers were influenced by recognition levels and education levels of hospital vision, Therefore, to maximize level of job satisfaction and involvement. we have interest in development of education program for outsourcing workers, and selection of adequate persons in hospital culture.

• Asia-Pacific Journal of Business Venturing and Entrepreneurship
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• v.19 no.3
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• pp.139-153
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• 2024

The importance of sustainable growth and cost reduction has increased globally, leading to the expansion of outsourcing by companies. Additionally, the spread of the platform economy has brought changes in the way we work, and the online outsourcing market, where tasks are mediated through platforms, is growing. Academically, while research on general outsourcing is actively conducted, studies on online outsourcing are relatively insufficient compared to its actual utilization. This study aims to analyze the factors and performance factors of online outsourcing utilization by startups, to identify the effects and concerns of using online outsourcing from multiple perspectives, and to suggest the roles of various stakeholders for effective utilization and industry development. For the research, a survey was conducted with 281 employees of startups who have experience in using online outsourcing, and the main findings are as follows. First, the enhancement of efficiency, profitability, and innovation through the use of online outsourcing positively affects organizational commitment and job satisfaction of startup members. Especially, the improvement of efficiency due to the use of online outsourcing has a significant effect on enhancing job satisfaction. Second, concerns about the burden of online outsourcing fees or uncertain outcomes negatively affect organizational commitment and job satisfaction. Third, there are perceptual differences in the motivations and performance regarding the utilization of online outsourcing depending on the job position. Practitioners perceive that the use of online outsourcing increases organizational commitment, whereas managers have relatively higher concerns about the uncertainty of outsourced task outcomes and information security. Through this study, the possibility that human resource shortages and employee management issues in startups can be improved through online outsourcing was confirmed. By verifying the influence of various factors of online outsourcing utilization, this study also provides meaningful implications for establishing business strategies for online outsourcing intermediary platform companies and for formulating startup support policies by government and other startup support organizations.

• the USERS
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• s.49
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• pp.24-26
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• 2006

아웃소싱(outsourcing)은 특정 부품이나 제품을 자사 내부에서 생산할 것인가, 아니면 외부에 하청 또는 위탁 생산을 할 것인가를 결정하는 전통적으로 생산관리 부문의 의사결정 영역이었다. 하지만 기업의 핵심 역량에 자원을 집중하는 것이 경쟁력 확보의 중요한 수단으로 인식되면서 많은 기업들이 여러 부문에서 아웃소싱을 적극적으로 도입하고 있다.

• 한국IT서비스학회:학술대회논문집
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• 2005.11a
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• pp.59-67
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• 2005

IT 아웃소싱에서 서비스수준협약(Service Level Agreement)은 필수적으로 인식되고 있으며, 그에 따른 합리적인 서비스수준관리(Service Level Management)방법이 요구되고 있다. 합리적인 서비스 수준관리(SLM)은 데이터를 기반으로 통계적 기법을 이용하여 정보기술 아웃소싱 서비스 수준을 관리하는 것이다. 그러나 서비스수준협약(SLA)이 IT 아웃소싱 분야에서 널리 확산된 반면에 그 관리방법은 기초적인 수준이다. 본 연구는 합리적인 서비스수준관리 (SLM)를 위해 통계적 기법을 이용한 서비스 목표수준을 설정하고, 체계적이고 종합적인 서비스 수준평가방안을 제시한다.

• Journal of Distribution Research
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• v.11 no.1
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• pp.41-68
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• 2006

Today, Manufacturing companies execute the logistics outsourcing that commits the non-core logistic function to the specialized logistics corporation, which makes the manufacturing company focus on its core competence, product development and marketing, reduces logistics cost and improves customer service level. Recently, Logistics outsourcing is developed into cooperative sourcing based on the partnership. Case study on the logistics outsourcing will provide the good guideline for planning of the outsourcing strategy. The objective of this research is making a sense about 4PL through the case of UPS-Samsung Electro-Mechanics and catching major issue to provide the guideline for the cooperation outsourcing strategy. We investigated historical backgrounds of the logistics outsourcing between UPS and Samsung Electro-Mechanics. We also investigated problems occurred in outsourcing process at the five dimensions-organizational problem, CEO's short-term views, cultural gap between two companies, integration of IT system, and different understanding about outcomes. We expect to give many implications to manufacturing companies which want to cooperate with specialized logistics corporation.

• 한국항공운항학회:학술대회논문집
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• 2016.05a
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• pp.281-286
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• 2016

국 내외 기업들이 새로운 경영기법으로 도입하고 있는 아웃소싱은 비용절감, 핵심 업무에 대한 집중, 생산성 제고 등의 장점으로 빠르게 확산되고 있다. 인천국제공항 역시 공기업 경영혁신과 내부요인 등으로 인해에 개항과 함께 아웃소싱을 도입하였으며, 2014년 3월 현재에는 43개 분야에 아웃소싱을 도입하여 운영하고 있다. 이처럼 아웃소싱 도입이 확산 되면서 성공적인 아웃소싱 관리에 대해 모색하게 되었고, 인천국제공항 역시 효율적인 관리를 위해 주로 IT 분야에서 적용하고 있는 서비스수준협약(Sercive Level Agreement, SLA)을 전 분야에 걸쳐 도입하게 된다. 인천국제공항은 서비스수준협약을 통해 서비스 수준에 영향을 미치는 복합적인 요인을 효율적으로 관리하고 지속적인 서비스 품질수준을 유지하고자 도입한 것이다. 그러나 대부분의 서비스수준협약이 IT 분야에만 집중되어 있어 아직까지는 비(非) IT 분야의 서비스수준협약 시행은 초기 단계이며 서비스수준협약 측정지표 선정에 관한 연구는 매우 부족한 상태이다. 본 연구에서는 현재 인천공항에서 운영 중인 서비스수준협약을 유사용역 그룹별로 구분하여 구성요소와 역할에 대해 파악하고자 하였으며 서비스수준협약 측정지표가 공항운영 효율성에 어떠한 영향을 미치는지 확인하고자 하였다. 연구결과 서비스수준협약 측정지표의 명확성, 적정성, 업무 통제 가능성은 과업운영의 효율성에 유의미한 것으로 나타났으며, 현재 인천공항에서 운영 중인 서비스수준협약 평가 결과에 대한 인식이 과업 운영의 효율성에도 유의미한 것으로 나타났다. 또한 현행 서비스수준협약 평가 결과에 따라 과업의 문제점이 반영되는지 여부와 과업운영의 효율성 간의 상관관계 분석결과 통계적으로 유의한 것으로 분석되고 있다.

• Journal of Korea Port Economic Association
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• v.25 no.4
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• pp.21-44
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• 2009

This study aims to understand the conditions for using logistics outsourcing of Korean enterprises, present existing problems, examine factors affecting utility, and analyze the pattern of logistics outsourcing based on contract term, and to ultimately contribute to enhancing competitiveness of logistics enterprises. Through the literature survey 8 factors were identified as three broad factors of corporate strategy, corporate characteristics, and environment. Factor analysis was conducted on the bases of 155 collected data among 400 distributions for 2 months from April to May in 2008. From the result of analysis, the implication and finding can be summarized into three aspects. Firstly, Korean companies value factors relative to corporate strategies as motivating factors for logistics outsourcing. Secondly, Korean companies consider logistics outsourcing depending on how to handle customers' demands and the severity of competition. Thirdly, it was found that product and organization characteristics are perceived as more important when contract term with logistics business is longer. The implications can be observed into two aspects. Firstly once the logistics outsourcing between manufacturers and logistics companies are determined, it was verified that mutual agreement, particular contracts and periodic communications can increase the outcome. Secondly the logistics outsourcing appeared to be different depending on the level of entering to foreign market and resulted in higher performance as well.

• Journal of Convergence for Information Technology
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• v.8 no.5
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• pp.237-242
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• 2018

Researchers have suggested successful risk management as a key factor in successful IT outsourcing projects implementation. The documented investigations, however, have mainly addressed risk management only from a single perspective of either clients or IT vendors. This study explored the potential perception inconsistency regarding the risks between the client and the vendor for IT outsourcing projects by using a quasi-Delphi approach. The analysis results indicated some inconsistencies in the risks perceived by the two parties: (1) the clients regarded (a) lack of vendor commitment to the project and (b) poor vendor selection criteria and process as top critical risks but the vendors didn't; and (2) on the other hand, the vendors perceived (a) unclear requirements and (b) lack of experience and expertise with project activities as significant risks but the clients didn't. Insights into how the client and the vendor perceive risks may help both parties determine how to partner and manage project risks collaboratively to succeed in outsourcing.

• The Journal of the Korea Contents Association
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• v.13 no.12
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• pp.412-421
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• 2013

The purpose of this paper is to recognize an importance of its practice by rightly understanding mindfulness, and to find one method to solve the success of Information Systems outsourcing through mindfulness practice. To do this, this paper proposes and analyzes a theoretical model consisting of factors such as contract completion, relationship strength, mindfulness practice, trust level and Information Systems outsourcing success. Data was collected using the survey method, and was analyzed using the PLS method. The results of this empirical study are summarized as followings. First, mindfulness practice has positive effects on Information Systems outsourcing success as well as trust level. Second, both contract completion and relationship strength have positive effects on mindfulness practice. The findings will provide basic data for understanding the role of mindfulness practice in Information Systems outsourcing success.