• Title/Summary/Keyword: 실패유형

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Improvement of Service Encounter in Duty free shop using Service Blueprinting (서비스 청사진을 이용한 면세점에서의 서비스접점 개선 연구)

  • Choi, Eun A;Lee, Sang Shik;Lee, DonHee
    • Journal of Korea Society of Industrial Information Systems
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    • v.21 no.4
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    • pp.95-110
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    • 2016
  • The purpose of this study is to design a service encounter of a duty free shop using a blueprinting method. This case study analyzed differences between city-based and airport-based duty free shop and proposed a flow chart based on administration blueprinting of the duty free shop in South Korea. The paper presented process criteria based on administrative procedures of customers in city-based and airport-based duty free shop. The results of the study provided the cause of failure with waiting point of customer and customer service and suggested management plan to solve failure. Also, the study addressed more customer-oriented service delivery processes to improve service quality and customer satisfaction through waiting and failure points.

The Analysis of University Student's Modeling Patterns and Perceptions Through Modeling Experiments (모델링 탐구 활동에서의 대학생의 모델링 유형 분석 및 인식)

  • Jang, Eun-Kyung;Ko, Woon;Kang, Seong-Joo
    • Journal of The Korean Association For Science Education
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    • v.32 no.1
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    • pp.1-14
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    • 2012
  • The purpose of this study is to analyze the student's modeling patterns of modeling experiments. The 1st year students who were taking the general chemistry laboratory course performed three modeling inquiry experiments and submitted laboratory reports. Students expressed the model in a formula form and/or a written form. Student's modeling patterns could be classified by five types; 'Refining tentative modeling', 'Accepting alternative modeling', 'Discarding tentative modeling', 'Failing to find causes', 'Disbelieving results'. This modeling experiment provides for students the opportunity for understanding how a scientific model is created and what the nature of scientific modeling is.

The Highest Achievers' Gender Characteristics in Elementary Science Process Skills of Problem Solving (초등 과학 최상위권 학생의 과학 탐구 능력 문제 해결 과정에서의 성별 특성)

  • Park, Byung-Tai
    • Journal of Gifted/Talented Education
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    • v.20 no.2
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    • pp.527-546
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    • 2010
  • As research results, male schoolchildren were found to solve problems more easily in the area of basic process skills while female schoolchildren were found to solve problems in the area of integrated process skills. Schoolboys showed the high tendency to solve problems in a planning pattern by memory, or solving pattern in which they are fully aware of the contents of both questions and choices in answer sheets, or the pattern which they are fully aware of distracters in answer sheets; in contrast, schoolgirls showed a high tendency to get a good result by analyzing both questions & choices in answer sheets or analyzing a chart, graph and illustration, which explains that female schoolchildren tend to solve problems in more diverse ways than male schoolchildren. In case of a poor achiever, male schoolchildren tend to make a failure while trying to find answers in an inadequately understood state or trying to solve on mistaken memories while doing questions immediately while female schoolchildren showed a lot of solving patterns based on mistaken memories or wrong analyses of a chart, illustration, or graph. Such results are believed to offer the implications on the understanding of male/female schoolchildren in their problem-solving pattern of their exploratory ability in elementary science and on its subsequent program development.

Renewable Energy and Sustainable Development (신재생에너지와 지속가능발전)

  • Kim, Ho-Seok
    • 한국신재생에너지학회:학술대회논문집
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    • 2007.06a
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    • pp.747-752
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    • 2007
  • 경제적 측면에서 본다면 에너지는 생산과 소비에서 매우 큰 비중을 차지함과 동시에 다른 유형의 상품과 대체 가능성이 높지 않다는 점에 그 중요성이 있다. 에너지시장에 대한 정부개입의 필요성은 자원의 고갈전망이 제시되고 두 차례 석유위기가 발발한 1970년대부터 등장하기 시작하였다. 이러한 일련의 인식변화는 에너지부문에 대해 다양한 형태의 정부개입이 시작되는 계기가 되었다. 에너지시스템에서 발견되는 이러한 일련의 시장실패는 정부개입의 정당성을 확고하게 하는 동시에 정책 운영 자체를 복잡하고 어렵하게 하는 요인이 되고 있다. 에너지정책의 운용이 어려운 이유는 에너지부문에서 발생하는 외부효과가 한 종류가 아니라는 점이다. 신재생에너지의 장점과 매력은 이처럼 복잡한 시장실패를 근본적으로 해결할 수 있다는 잠재력에 있다. 하지만 개발노력이 본격화 된지 30년이 넘었음에도 불구하고 2001년 현재 신재생에너지가 IEA 국가의 TPES에서 차지하는 비중은 5.53%에 불과하다. 다양한 장점에도 불구하고 신재생에너지 기술의 개발과 보급이 저조한 가장 큰 이유는 현재의 에너지시장 상황에서 기술의 경제성이 확보되지 않기 때문이다. 신재생에너지의 장점에 대한 강조와 개발의 필요성은 더 이상 정책의 핵심주제가 아니다. 현 시점에서 정책운영의 가장 큰 이슈는 기술개발과 보급에 대한 중장기적인 전략의 수립, 이른바 '정책의 효율성' 이다. 본 논문은 신재생에너지의 이용 전반에 걸쳐 등장하는 다양한 지속가능성 이슈를 살펴보고 국내 여건에 부합하는 기술개발 및 보급방안을 제시하고자 한다.

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Self-learning Method Based Slot Correction for Spoken Dialog System (자기 학습 방법을 이용한 음성 대화 시스템의 슬롯 교정)

  • Choi, Taekyoon;Kim, Minkyoung;Lee, Injae;Lee, Jieun;Park, Kyuyon;Kim, Kyungduk;Kang, Inho
    • Annual Conference on Human and Language Technology
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    • 2021.10a
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    • pp.353-360
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    • 2021
  • 음성 대화 시스템에서는 사용자가 잘못된 슬롯명을 말하거나 음성인식 오류가 발생해 사용자의 의도에 맞지 않는 응답을 하는 경우가 있다. 이러한 문제를 해결하고자 말뭉치나 사전 데이터를 활용한 질의 교정 방법들이 제안되지만, 이는 지속적으로 사람이 개입하여 데이터를 주입해야하는 한계가 있다. 본 논문에서는 축적된 로그 데이터를 활용하여 사람의 개입 없이 음악 재생에 필요한 슬롯을 교정하는 자기 학습(Self-learning) 기반의 모델을 제안한다. 이 모델은 사용자가 특정 음악을 재생하고자 유사한 질의를 반복하는 상황을 이용하여 비지도 학습 기반으로 학습하고 음악 재생에 실패한 슬롯을 교정한다. 그리고, 학습한 모델 결과의 정확도에 대한 불확실성을 해소하기 위해 질의 슬롯 관계 유사도 모델을 이용하여 교정 결과에 대한 검증을 하고 슬롯 교정 결과에 대한 안정성을 보장한다. 모델 학습을 위한 데이터셋은 사용자가 연속으로 질의한 세션 데이터로부터 추출하며, 음악 재생 슬롯 세션 데이터와 질의 슬롯 관계 유사도 데이터를 각각 구축하여 슬롯 교정 모델과 질의 슬롯 관계 유사도 모델을 학습한다. 교정된 슬롯을 분석한 결과 발음 정보가 유사한 슬롯 뿐만 아니라 의미적인 관계가 있는 슬롯으로도 교정하여 사전 기반 방식보다 다양한 유형의 교정이 가능한 것을 보였다. 3 개월 간 수집된 로그 데이터로 학습한 음악 재생 슬롯 교정 모델은 일주일 동안 반복한 고유 질의 기준, 음악 재생 실패의 12%를 개선하는 성능을 보였다.

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Software Development Process Improvement Training and Collaboration Capabilities Optimized to the Psychological Type of ICT Engineer (ICT 기술자의 심리유형에 맞춰진 소프트웨어 개발 프로세스 교육 및 협업 능력 향상 방안)

  • Lee, Jae-Yong
    • Journal of the Korea Convergence Society
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    • v.6 no.4
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    • pp.105-111
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    • 2015
  • Most of the software development is determined by the hard skills of project participants and capacity management and operations. However, failure of the current software development is very high. Since the development of the exploration of human psychology continues, the study that there is an association between the preferences of personality and work preference has been actively conducted. It is found out that there is a relationship of preferences in MBTI, the test tool of psychological typology, and those for the work of the ICT engineers tuned to the software development cycle. By using the information on the soft skills associated with software development for the psychological typology, it can be understood the preference of the software development process. In this paper, we develop a program for software development process to allow personality type to be classified with using the soft skills to find ways to improve education and collaboration capabilities of ICT engineers.

North Korea's sudden change scenario 2 : Focusing on the cases of Jasmine revolution countries (북한의 급변사태 시나리오 2 : 재스민혁명 국가들의 사례분석을 중심으로)

  • Lee, Dae Sung
    • Convergence Security Journal
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    • v.17 no.4
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    • pp.47-52
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    • 2017
  • The wave of democratization that started in southern Europe spread to South America and Asia, dismantling the Soviet Union and Eastern European countries and appeared as a Jasmine revolution in countries of North Africa and the Middle East. As a result, many scholars have actively carried out researches related to the sudden change of North Korea, while taking a cautious view that the Jasmine Revolution might occur in North Korea. The focuses of the studies were on the cause and timing of the sudden change and the main forces of the revolution in North Korea. There weren't enough discussions on how the process will be developed and whether there will be a system change. In this study, based on the results of analyzing the systematic changes of the Jasmine revolution nations, it suggested five scenarios that can be developed after the sudden change of North Korea. Scenario type I: Relatively peaceful and the possibility of regime change, Scenario type II: Reunification and then civil war, Scenario type III: Regime changed but one of Kim Il Sung family grabbing the power, Scenario type IV: Successful regime change but civil war happening, Scenario type V: Regime change failed and civil war continuing.

A Study on the Determinants of Transaction Relationship - Types in Domestic Banks (국내 은행의 거래관계유형 결정요인에 관한 연구)

  • Lee, In-Gu
    • Korean Business Review
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    • v.14
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    • pp.149-168
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    • 2001
  • Service firms have always been relationship oriented. the nature of service businesses is relationship based. As service finns, like banks, insurance finns, have grown, The masses of consumers have made the establishment of true relationships more difficult. Understanding the motivations of consumers to engage in relationships with marketers is important for both practitioners and marketing scholars. To develop an effective theory of relationship marketing, It is necessary to understand what motives consumers to reduce their available market choices. This article focuses on the development of the successful relationship strategies in domestic banks. The results of this study show the four types of relationship strategies - social bonds, structural bonds, financial bonds, and other bonds. Although the effectiveness of these strategies differs as the types of performances, All four types of relationship strategies are essential for building and maintaining relationships with customers. Totally, the order of influences on the performance is as follows; financial bonds, structural bonds, and social bonds.

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Technological Change and Organizational Strategy as an Evolutionary Process (진화론적 관점의 기술혁신의 동태성: 정보기술산업과 조직경쟁유형의 진화)

  • Cha, Dae-Kyu
    • Korean Business Review
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    • v.11
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    • pp.15-38
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    • 1998
  • This study explores the evolution of technical innovation over time. It focuses on sectors of the information technology because this industry can be referred to as one of the most dynamic industries of all times. Following evolutionary theorists, we argue that technological change is gradual and that superior firms and technologies are reward by the' selection' environment. In the initial phase of the industry life cycle, technological change is expected to be radical and uncertainty is high. Over time a product or technology is likely to arise which stands out above all other products or technologies. These so-called 'basic designs' serve as sorts of 'technological guideposts' for further developments in the technology. Once a basic design established, technological progress tends to follow consistent paths or trajectories. The cumulative character of technological progress facilitates a rapid expansion of the boundaries of the technology until the natural limits of the technology are approached and technological progress slows down. Following ecological theories, supply-side developments in the industry are described on the basis of five different organizational types. On the basis of this pattern of market and technological evolution we came up with seven basic propositions.

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Big-Data Integration in Public Institutions for Supporting Start-up Businesses (창업지원을 위한 공공기관 빅데이터 통합)

  • Shin, Seong-Yoon;Kim, Do-Goan
    • Journal of the Korea Institute of Information and Communication Engineering
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    • v.19 no.6
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    • pp.1341-1346
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    • 2015
  • Nowadays, many small businesses have experienced the failure of business or hardship. In this point, specific and integrated information for startup business should be required to decrease the rate of failure and to increase the rate of success. This study is to suggest the integration of various data which various public institutions have separately. For this purpose, it is to classify the data types in constructing big-data for start-up business and to suggest a way of data integration, analysis method, and web or services of information system for supporting startup businesses.