• Korean Security Journal
• /
• no.62
• /
• pp.135-158
• /
• 2020

In casinos, security personnel who manage the safety of customers and employees play a very important role. In particular, there is a high percentage of female employees in casinos, and because the ratio of female and male employees is similar, the probability of female customers or female employees experiencing accidents may be similar to or higher than that of males. Women's security agents who handle women's case accidents can provide female customers and employees with a security service that only women can do. However, most of the agents doing security work at casinos are male, and the proportion of women is very low. Therefore, this research is about employees who are currently working as women in casinos and conducted qualitative research to find out about various experiences they experienced while working in the casino. A total of five study participants were interviewed three times to analyze and categorize the data collected. The first question is the professor's recommendation, his personal information search and his acquaintance's recommendation. The second question, the factors behind the necessary skills at work, are various athletic skills, good physical conditions and foreign language skills. In the third question, the satisfaction factors of the task are the scarcity value of the work, the satisfaction of the pay, the suitability of the individual and the expectation of the future, and the unsatisfactory factors of the work are the risk of the work, the stress on the customer, the discrimination against the sex, the gaze around, the tiredness of the shift work. In the fourth question, factors on the need for female casino security agents are providing differentiated services to female customers, protecting female employees and providing opportunities for women in related majors. The results of this study were interviewed by an expert of more than 20 years in the casino security business, and female casino security agents said that since it is a necessary requirement, they should seek a direction for development through institutional and cognitive improvement.

• Korean Security Journal
• /
• no.53
• /
• pp.161-184
• /
• 2017

In general, security employees are more vulnerable to the risk of various incidents and accidents due to the specificity of their work, and they are less exposed to job satisfaction due to irregular working hours such as night shifts and physical labor. There is a concern that conflicts over turnover will be intensified. Therefore, companies should pay attention to job satisfaction, organizational commitment and turnover intention through effective human resource management of security employees who have influence on company's profit creation, so that companies should strive for competitiveness and development. The purpose of this study is to investigate the effect of casino security employee's job satisfaction on organizational commitment and turnover intentions in a questionnaire survey of security employees at Grand Korea Leisure Corporation. Frequency analysis, factor analysis, reliability analysis and multiple regression analysis were performed using SPSS 24.0. As a result of this study, it can be concluded that the higher the job satisfaction of the public enterprise security workers, the higher the organizational commitment and the lower the turnover intention. Therefore, if the company has competitiveness through effective human resource management that affects the wage satisfaction, promotion satisfaction, boss satisfaction and turnover intention affecting the organizational commitment, This study can be applied in the sense that it is possible to give.

• Korean Security Journal
• /
• no.62
• /
• pp.205-221
• /
• 2020

The purpose of this study was to examine the effects of emotional labor on fatigue in regular private participation of sports workers, and to provide basic data to improve the welfare and working environment of private security guards, the core of private security industry. The survey response of 260 private security guards was used as the final analysis data, and the following conclusions were drawn through statistical tests of factor analysis, t-test, correlation analysis, and multiple regression analysis using the SPSS Windows 18.0 statistical program. First, the private security guards who regularly participate in sports showed lower sub-variability of fatigue, physical, exhaustion, and nervous system fatigue than private security guards who did not participate in sports. Second, it was found that fatigue was lower as the inner variables became higher, and that as the surface behavior became higher, the fatigue factor was lower. In conclusion, regular exercise participation can reduce emotional labor and improve fatigue of civil security personnel.

• Korean Security Journal
• /
• no.60
• /
• pp.283-302
• /
• 2019

This study was conducted to provide the basic data for improving the working environment and welfare level of the security guard by identifying the primary effects of stress response on fatigue with emotional labor and identifying the adjustment effects with coping strategy. The data were collected from 214 security personnel using questionnaire and the statistical tests of correlation, heavy return analysis and hierarchical return analysis using the SPSS 18.0 statistics program were used to reach the conclusion that: First, it has been shown that the emotional labor of a security guard affects fatigue Second, the effects of emotional labor on fatigue of a security guard have been shown to have the effect of coping strategy. Based on the above studies, it was concluded that the emotional labor of a security guard was affected by fatigue and could be controlled by a stress coping strategy. Therefore, it is believed that there is a need to seek an autonomous corporate culture based on the organization's performance by changing the management system for employees at the organizational level so that security guards can use an active way of coping.

• Korean Security Journal
• /
• no.57
• /
• pp.111-135
• /
• 2018

Domestic casino companies strongly demand their employees to provide high quality customer services for improving customer's satisfaction and to minimize customer's complain to achieve organizational objective. This seriously influences the job stress, job satisfaction and turnover of employees. However, ongoing management is necessary for job satisfaction and turnover intention of employees because which are related to organizational effectiveness and factors able to maximize the profit. In this study, we examined the influence and causal relationship of job stress from emotional labor of employees on job satisfaction and turnover intention of employees. As a result, job stress had a full mediating effect in the relationship between emotional labor, job satisfaction and turnover intention. It was confirmed that emotional labor of casino employees could cause job stress and further influence job satisfaction and turnover intention. In order to reduce job stress and improve job satisfaction, we propose the improvement of overall human management structure and company environment of casino companies. Emotional education such as emotional regulation ability, empathy, and interpersonal skills should be strengthened to reduce job stress from emotional labor, and the self-esteem program will be helpful to casino employees to maintain the emotional positiveness and maximize their working abilities.

• Korean Security Journal
• /
• no.56
• /
• pp.125-144
• /
• 2018

Despite anti-corruption has been one of the major governmental tasks in Korea, anti-corruption policies have been focused largely on government officials in public sectors, and most of the prior studies have examined government employees not public citizens. In order to fill the vacuum in the literature, this study aims to develop evidence-based anti-corruption policies via a survey of people in various job categories for the relationship between their experiences of any corruption and related factors. Researchers analyzed a secondary data gathered by the Korean Institute of Public Administration, which included a sample of 1,000 adults aged over 19. The results showed that indirect experiences of corruption and interaction with the corrupted were positively related to individuals' corruption behaviors. In addition, their perception towards low- and mid-ranking officials were statistically signifiant in explaining the corruption behavior. Thus, policy-makers should consider focusing on indirect experiences of corruption, interaction with the corrupted, and perception towards low- and mid-ranking officials. This study contributed as an attempt to suggest policy implications and further research ideas by examining factors related to individuals' corruption behaviors.

• Korean Security Journal
• /
• no.36
• /
• pp.469-492
• /
• 2013

While the average age of population increases, so as the number elderly workers employed in the private security in Korea. However, not many studies have examined the issues related to elderly security guards so far, especially regarding the experience of workplace violence victimization even though they are quite vulnerable. The current study surveyed elderly private security guards across the nation in an attempt to ask about their workplace violence victimization experience, including both physical and verbal ones. The researchers investigated if victimization experiences affect the elderly security guards' perception of occupational stress. The result indicated that the respondents experienced verbal violence more than physical violence, and perpetrators were usually customers, not their supervisor or coworkers. In addition, those who experienced verbal violence in the workplace, perceived a higher level of occupational stress. The experience of physical violence did not make a significant impact. Policies are discussed in order to decrease workplace violence towards elderly security guards.

• Korean Security Journal
• /
• no.17
• /
• pp.131-141
• /
• 2008

The porpuse of present study was to examine the effects of working time on fatigue and fatigue induced factor in private guard and security. The munber of private guard on which this study has been conducted in 200, who work at large conmpanies, medium or small companies and the like as located in Seoul and kyonggi. In this study blood lactate, phosphorus and ammonia were measred to see the level of fatigue. There was significant difference in blood lactate, phosphorus ammonia and fatigue between working hours(P<0.05). in view of the results of this study, it can be thought that fatigue is more affected by working hours In summary, these results are interpreted to mean that 1) fatigue levels and blood fatigue induced factor (lactate, phosphorus, ammonia) increase due to a rise in working hours.

• Korean Security Journal
• /
• no.44
• /
• pp.199-223
• /
• 2015

The purpose of this study is to find the development of the personal protection business plan based on the problem that guards are now aware of personal protection service. In order to achieve the objectives of this study, we analyzed the data after expert survey and interview conducted by seven experts engaged in personal protection services more than 15 years. The guard who perform personal protection service proposed a development plan of personal protection services as follows. First, the current education system for new employees' training is required to improve the educational program of 40 hours in subjects related to personal protection duties by reorganization Second, the personal protection service training for guards also appropriate to switch to 8-hour training program for three months through an educational organization controlled by country. Third, the personal protection guards should be proceeding the practical programs required in the field and quality education in the different section by competent and professional instructors. Fourth, it should be revised Regulating that on the site of collective civil petition including in Events related to events across the board in the security services law. Fifth, there needs to be a change of recognition between police and private security firms, and to be set up the organization for supervision of management by police and private security firms jointly. Sixth, there needs to be organized a subcommittee which is consisting of experts in each task on Korea Security Association, and founded Korea Personal Protection Association for development associated with the personal protection service and to protect the rights of personal protection guards.

• Korean Security Journal
• /
• no.53
• /
• pp.187-208
• /
• 2017

The purpose of this study is to find the development of the general hospital security business plan based on the problem that guards are now aware of general hospital security service. To achieve the purpose of this study, the interview was conducted by interviewing interviews with nine field specialists who are currently engaged in the hospital for more than six years. The guard who perform general hospital security service proposed a development plan of general hospital security services as follows. First, the security guards at the General Hospital must complete a new education program suitable for the nature of the workplace. Second, the job training of the comprehensive hospital guard service is also needed to improve the quality of the program in accordance with the actual situation. Third, general hospital security guards should be provided with CS training, CPR and use of defibrillators, etc., and how to respond to infectious diseases. Fourth, there should be a detailed description of the extent to which aggregations and violent acts at the General Hospital should be addressed. Fifth, the Security Association needs to develop active programs for security guards and various efforts to improve the security of hospitals. Sixth, it is necessary to change the recognition of general hospital' security services, and the form of direct employment is required rather than the subcontract contract.