• Journal of Digital Convergence
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• v.11 no.10
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• pp.79-94
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• 2013

Perceived value of the property and determine the satisfaction and accommodation factors impact factor in customer satisfaction, and perceived value of factors for the tourists and the the satisfaction degree of freezing gareul analysis in the following results are derived. First, the economics of accommodation, convenience to the tourists, but the perceived value and accessibility and facilities that do not affect the show better, second, the perceived value, affordability, amenities, increase tourists' satisfaction showed.

• Journal of Service Research and Studies
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• v.11 no.3
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• pp.17-30
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• 2021

In the context of Sharing Accommodation has become a new type of accommodation choice for customers. The purpose of this study is to improve the existing defects of Sharing Accommodation Services through insight into the pain points of customer experience, so as to improve customer satisfaction. In this study, Airbnb and Tujia were selected as the subjects for comparative study. By collecting and sorting out references, the research background of Sharing Accommodation is analyzed in depth. Research methods of Service Design, such as Customer Journey Map and Service Blueprint, are adopted to gain insight into customer needs, identify pain points and propose hypothesis of service optimization. Tools such as Kano Model and Potential Customer Satisfaction are used to test and determine three schemes for optimizing the service. Finally, the results are displayed through Service Scenario. The research results can help operators of Sharing Accommodation to identify and improve the elements of service and provide a higher quality customer experience, thus promoting the healthy development of Sharing Accommodation market.

• Information Systems Review
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• v.21 no.2
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• pp.69-89
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• 2019

Recently, consumers are increasingly interested in the sharing economy, which utilizes various resources by sharing unused or under-used products/services with others. This study focuses on Airbnb, a representative sharing economy platform, to identify the success factors of the sharing accommodation services. The key properties of sharing accommodation services are extensively surveyed from extant literature and are classified them into the three important factors (economic, convenience, and trust) that influence the success of room-sharing services. The research data include 1,673 Airbnb hosts who offered accommodations in New York City, USA, in June 2018. The research variables of economic-, convenience-, and trust-related factors are utilized in the empirical analyses. The results of this study show that the number of available facilities, flexibility of refunds, the response rate and time to customer requests, and the status of Super host are positively associated with guest satisfaction from sharing accommodation services. This study bears significant managerial implications by suggesting a set of practical guidelines to participants in sharing accommodation services.

• 한국벤처창업학회:학술대회논문집
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• 2022.11a
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• pp.163-165
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• 2022

경제성장과 생활 수준이 향상된 소비자들은 여가시간을 어떻게 활용할 것인가에 관한 관심이 증가하면서 삶의 질적 향상을 위해 도심권 여가에서 교외 여가로 관심이 높이자는 가운데 COVID-19로 인해 2019년부터 2021년까지 관광 여가 분야 검색어 중 숙소와 관련된 검색어들이 가장 많은 검색량을 나타냈다. 이렇듯 대중들의 독립적인 펜션 등 숙박업에 관한 관심이 높아지고 있으나, 선행연구에서 숙박업 창업자의 창업 성과에 관한 연구는 부족한 상황이다. 이에 본 연구는 숙박업 창업자 대상으로 기업가정신이 창업 성과에 미치는 영향을 규명하고자 한다. 이를 위해 기업가정신의 주요 구성요소인 '진취성', '위험감수성', '혁신성'을 독립변수로 지정하고 전국 숙박업 창업자 총 101명의 응답을 회수 후 실증분석을 시도했다. 또한, 회복탄력성을 조절변수로 하는 연구 모형을 상정하였는데, 이는 기업가정신과 창업 성과의 관계에서 회복탄력성이 조절 효과 여부를 확인하여 향후 숙박업 창업자 대상 교육에서 회복탄력성에 관한 교육의 중요성을 밝히고 활성화하고자 한다.

• Proceedings of the Korea Information Processing Society Conference
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• 2020.05a
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• pp.9-12
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• 2020

에어비엔비와 같은 공유숙박시스템은 하루 400 만명 이상 이용하고 있는 거대한 시장이다. 일반적으로 지출해야 할 숙박비용보다 더 저렴한 가격이나 좋은 조건으로 머물 곳을 찾을 수 있다는 점에서 많은 사람들이 이용하고 있다. 그러나 호스트와 게스트에게 부담되는 과도한 수수료 문제가 존재한다. 또한 기존의 공유숙박 시스템은 호스트가 게스트에게 직접 비밀번호나 열쇠를 전달하기 때문에 보안 상의 이슈가 발생한다. 본 연구는 공유숙박시스템에 스마트 컨트랙트 기술을 도입하여 해당 이슈들을 개선, 해결하여 더 안전하고 합리적인 공유숙박시스템을 제안한다.

• Information Systems Review
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• v.24 no.3
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• pp.1-21
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• 2022

This research investigates how a service provider's response(s) to negative customer reviews influences the success of accommodation services in the context of online accommodation reservation platforms. Specifically, we attempt to comprehend the important role of attentive and instant responses to users' negative review comments in fostering future success by analyzing panel data on 856 motels registered in the largest accommodation reservation platform in Korea. The results present that response volume (Attentiveness) and faster responses (Timeliness) are positively associated with success. We further find that the two review-response strategies have a positive interaction effect on success. Moreover, we show that the effect of review responses is strengthened when the reputation of motels drops. The key findings of this research offer a set of practical guidelines for accommodation owners to achieve business success by effectively managing customer reviews and claims

• Journal of Digital Convergence
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• v.16 no.8
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• pp.293-299
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• 2018

The purpose of this study is to investigate the reasons for users to use accommodation applications and thefacts that affect reuse, and to suggest a design that can be used more conveniently for users. O2O services have diversified as more generations are enjoying leisure activities and the mobile market is expanding. Especially, the most important service in leisure activities is accommodation service. For the study, we surveyed about using accommodation application for 103 men and women in their 20s and 30s. Surveys shows that the main reason for users to reuse application is discounted services through events. Therefore, we will suggest anew design by collecting the inconveniences of users when using applications. We hope that the accommodation market can be expanded not only in Korea but also overseas markets by improving the services users, who use accommodation application, want though this study.

• Journal of the Korea Society of Computer and Information
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• v.25 no.12
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• pp.321-331
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• 2020

The purpose of this study is to explore the impact of home stay platform on guests' willingness to comment online under the Shared home stay business model. Shared platform of home stay facility in addition to providing a variety of support services, help the landlord to the tenant do offline accommodation services, implementation, trading, will need to take some measures to actively promote the tenant groups to the landlord, the evaluation is objective, effective and sufficient number in order to better promote the sharing credit ecological establishment of home stay facility. In this study, consumers who have used the Shared home stay platform are taken as the research objects. The survey method adopts network questionnaire survey and Likert seven subscales. The statistical software SPSS24.0 program is used to process the data. Firstly, descriptive statistical analysis was conducted, followed by validity analysis and reliability analysis. After the reliability and validity of the questionnaire were determined, correlation analysis and regression analysis were used to verify the proposed hypothesis. The research results of this study are summarized as follows :(1) the usability of platform comment function, guest satisfaction and platform reward have a positive impact on the guest online comment willingness; (2) The credit mechanism of the platform has a positive regulating effect on the process of tenant satisfaction influencing tenant comment intention.

• Journal of the Korea Society of Computer and Information
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• v.26 no.7
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• pp.83-89
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• 2021

This study explore the perceived differences of factors influencing the shared accommodation in China, and the influencing paths of consumers' use of shared accommodation. This paper collects the questionnaire survey of the Chinese shared accommodation user and applies method of Amos V23.0. The results showed that perceived usefulness and perceived pleasure had positive effects on trust, and they also have indirect positive effects on perceived intention through trust, while perceived risk and perceived ease of use had no significant effects on trust. The conclusion is helpful to promote the long-term development of sharing accommodation companies by satisfying the needs of consumers from the point of view of consumers.

• Proceedings of the KGS Conference
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• 2004.05a
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• pp.62-62
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• 2004

이 연구는 농어촌 지역이 펜션이라는 새로운 숙박시설을 이용하여 지역의 관광산업을 활성화시키고 지역발전을 수행하는 과정을 밝히는 것을 그 목적으로 하고 있습니다. 최근 우리나라에 펜션이 등장하여 입지 하는 과정을 하나의 지리적 현상으로 포착하고, 이런 상황이 지역발전 과정에서 차지하는 긍정적인 의미와 부정적인 의미를 찾아내어, 펜션이 하나의 대표적인 숙박형태로 자리 잡을 것인지, 또한 이를 위해 선행되어야 할 요소는 무엇인지에 대해 살펴보는 것이 이 연구의 의의라 할 수 있습니다. (중략)