• Asia Marketing Journal
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• v.5 no.4
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• pp.31-47
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• 2003

소비자의 집단 구성원에 대한 자아지각은 소비자 의사결정에 어떠한 영향을 미칠까? 집단소비자 상호간에 영향을 미치는 의사결정 상황이나 소비자 개인적 의사결정상황 등 의사결정 상황에 따라 다르게 영향을 미칠까? 본 연구는 소비자가 집단의식을 인식할 때 개인적 차원과 집단적 차원에서 행해지는 의사결정이 어떻게 이루어지는지를 검증하고, 이때, 소비자의 위험회피성향에 따라 소비자 의사결정이 어떻게 조절되는가를 2 가지 실험을 통해 밝히고자 하였다. 미국 오레곤 주립대학교의 아시아계 학생들을 대상으로 2 가지 실험을 실시한 결과, 집단의식을 지각한 소비자는 집단관련 의사결정은 물론 개인관련 의사결정에서도 긍정적 영향을 미치는 것으로 나타났다. 그러나, 위험회피성향의 조절효과에 대한 실험결과는 집단의식을 지각한 소비자와 집단의식을 지각하지 않는 개인적 소비자 모두 처벌에 관한 상황에서 형평성 선호와 협상적 대안을 선택하는 것으로 나타나 집단의식지각의 의사결정에 대한 위험회피성향의 조절효과는 부분적으로 나타났다.

• Asia Marketing Journal
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• v.4 no.2
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• pp.79-103
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• 2002

기존의 유통연구는 주로 유통점 위주의 관점에서 이루어진 것들이 대부분으로 소비자의 구매의사결정과정 속에서 유통점들이 어떠한 상대적 지위와 역할을 담당하고 있는가를 규명하기 위한 실증적인 연구는 충분하지 않았다고 할 수 있다. 본 연구는 서로 다른 특성들을 갖고 있는 유통점들이 소비자 구매의사결정과정 내에서도 서로 다론 위치와 역할을 차지하고 있다는 입장에서 출발하였다. 즉, 소비자들이 자신의 구매의사결정단계마다 각 유통점들을 서로 다른 지위와 역할을 하는 것으로 지각한다는 것이다. 실증연구 결과, 가전제품 유통점의 경우 실제로 소비자들의 구매의사결정과정이라는 지각 속에 각 유통점들의 상대적인 위치와 역할의 유의한 차이가 나타났다. 또한 각 유통점별로 지각위험의 일종인 점포장애(store barriers)가 다르게 나타났고, 점포장애가 점포선호도, 방문빈도, 구매빈도와 일정부분 상관관계가 있는 것으로 나타나 유통점으로서는 해당 점포장애를 줄이는 대책이 필요할 것이다. 한편 상표고려군(개수)에 있어서는 구매의사결정의 첫단계인 문제인식단계와 최종구매단계 사이에 차이가 없어 제조업체로서는 가전제품의 문제인식단계의 유통점에 제품을 유통시켜 소비자들의 상표고려군에 자사의 상표를 포함시키는 것이 중요하다는 시사점을 발견할 수 있었다.

• The Journal of the Korea Contents Association
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• v.18 no.9
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• pp.454-467
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• 2018

The purpose of this study is to analyze the level of consumers' right and responsibilities consciousness, and to analyze the difference of decision - making behaviors according to type of consumers' rights and responsibility consciousness level. The data collection subjects were those who had made the decision to purchase insurance directly within the last three years. A total of 1,225 data were used for the final analysis in this study. As a result, the consumer's sense of responsibility was lower than that of the rights consciousness, and the consumer group with the responsibility consciousness corresponding to the right consciousness was making more rational and subjective decisions. Based on these results, it is confirmed that consumer education that emphasizes responsibility consciousness corresponding to right consciousness is necessary for desirable and subjective decision making of insurance consumers. This study is meaningful in that it provides basic data for contents development to raise the awareness of rights and responsibilities of insurance consumers who can solve consumer problems.

• Journal of the Korea Convergence Society
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• v.9 no.7
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• pp.285-291
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• 2018

The purpose of this research lies in analyzing the corelation between the eco-friendly management activities of a cosmetic company and customers' decision making in terms of purchase. In this research, 355 copies of questionaire from general customers were analyzed using the statistic package program of SPSS v.18.0. Based on the research analysis, the attributes of eco-friendly management activities can be categorized into three factors such as 'energy saving', 'contribution to communities', and 'environment-oriented services' and have the statistically meaningful positive influence on the three factors of customers' decision making; 'purchasing intention', 'assessment of purchase', and 'repurchase'. This research shows that the eco-friendly management activities of a cosmetic company is an important factor for its successful marketing strategy. This research has a significance in that it has studied the eco-friendly management activities of a cosmetic company through stereotyping. We can expect successful marketing effect if a cosmetic company uses eco-friendly products, information, and services in its eco-friendly marketing.

• Science of Emotion and Sensibility
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• v.25 no.3
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• pp.63-76
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• 2022

Consumers of web novels read online reviews in order to decrease uncertainty when purchasing a web novel. This study examines the types of messages (factual or evaluative) that consumers find more useful and verifies the moderating effect of individual analytical decision-making style levels on differences in usefulness evaluation. Based on the tendency to acquire objective information, the usefulness of factual online reviews was expected to be higher in the context of buying experience goods, such as a web novel. Levels of analytical decision-making styles, which were classified based on individual perception, are also expected to affect the usefulness evaluation of reviews. Experiments 1 and 2 were repeatedly conducted to examine whether consumers think factual reviews are more useful than evaluative reviews. In particular, Experiment 2 was conducted to simulate the circumstance of selecting a romance web novel and demonstrated that reviews have a significant effect on messages and decision-making styles. The interaction effect between analytical decision-making style levels and review message types was also confirmed in Experiment 2. The results of this study can help researchers and marketers comprehend the behavioral patterns of web novel readers when evaluating reviews and consuming experience goods.

• Journal of Families and Better Life
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• v.12 no.2
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• pp.229-238
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• 1994

본 연구는 시간자원의 중요성이 증가하는 현대사회에서 주부가 지각하는 시간압박 감이 점차 높아질것으로 예상되는 가운데 시간압박감이 소비자행동에 어떻게 작용하고 그로 인한 문제점은 무엇인지 밝혀보려는 의도에서 수행되었다. 서울시에 거주하는 주부 546명을 대상으로 시간압박지각정도를 측정하고 이를 바탕으로 소비자집단을 분류된 소비자 집단 사이에 인구.사회 경제적특성과 시간 절약형 내구제의 구매의사결정 과정의 차이가 있는지 분석하였다. 그 결과 시간 압박지각 정도에 따라 고.중.저의 세집단으로 구분되었는데 중간집단에 가장 많은 응답자가 포함되었고 높게 지각하는 집단에 가장 적은 응답자가 포함되었다. 그러나 기존의 연구와는 달리 취업주부의 18.7%가 시간압박을 낮게 지각하는 집단에, 그리고 전업주부의 6.8%가 시간압박을 높게 지각하는 집단에 분류되어 취업주부가 시간압박을 높게 지각하는 전형적인 소비자집단이 아닐수 있음을 발견하였다. 집단별 인구.사회경제적 특성과 시간절약형내구재의 구매의사결정과정의 차이도 부분적으로 밝혀졌으나, 예상과 달리 시간압박감을 높게 지각하는 집단의 시간절약형내구재의 소유와 사용이 오히려 낮게 나타났다.

• Journal of Intelligence and Information Systems
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• v.12 no.4
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• pp.73-90
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• 2006

When a consumer intends to purchase products through Internet stores, many difficulties are met because of limitations of the current search engines and the current web structure, and lack of tools supporting decision-makings. This paper raises an Internet shopping problem and proposes a framework of decision making process to settle it with an intelligent agent based on Semantic Web and Finite Domain Constraint. The agent uses finite domain constraint programming as modeling and solution methods for the decision problem under the Semantic Web environment.

• Journal of the Korea Society of Computer and Information
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• v.28 no.10
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• pp.217-227
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• 2023

This study aims to stratify consumer market evaluation items from the Consumer Decision Journey(CDJ) perspective and understand the relationship between laws/systems and consumer orientation through the Korea Consumer Agency's '19 Korea Consumer Markets Evaluation Indicators. This study divided consumer market evaluation items into the selection comparison stage, selection decision stage, and post-purchase experience stage. And present a model that stratified the relationship with consumer orientation of laws/systems and verified using the CDJ model's experience as a control variable. Studies have shown that the relationship between the consumer market evaluation index that evaluates consumer orientation can be stratified according to the consumer decision-making stage and positively affects the relationship with consumer orientation of laws/systems. In addition, the impact of consumer market evaluation variables (reliability, and price) on the consumer orientation of laws/systems was different depending on the presence or absence of consumer damage experience.

• Science of Emotion and Sensibility
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• v.10 no.1
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• pp.23-36
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• 2007

This research focused on eliciting and analyzing mental models of mobile device purchasing consumers who are distinguished by their familiarity with information technology. Mental model elicitation processes proceeded by critical decision method. And Pathfinder algorithm and Social Network Analysis were used to analyze the mental models. The results show that IT-familiar consumers have mental models of which elements are more organized and distinctive while IT-unfamiliar consumers have vague and socially affected mental models.

• Journal of Intelligence and Information Systems
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• v.10 no.2
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• pp.147-163
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• 2004

For the purchase of a cheaper product on the Internet, many customers have been trying to search online shopping mall sites and visit comparison-pricing shops that compare prices and other criteria of the product. Others have been participating into online auction markets or group-buying markets. However, a lot of online shopping malls, auction markets, and group-buying markets provide the same product with different prices. Since these marketplaces have different price settlement mechanism, it is very difficult for the customers to determine marketplace to purchase, considering different kinds of marketplaces at the same time. To overcome such limitations, decision rules and solution procedures for purchase decision making are necessary, which can cover multiple marketplaces simultaneously. For this purpose, purchase decision making in each market must be conducted to maximize customer's utility, and conflicts with other marketplaces must be resolved. Therefore, we have developed the rules and methods that can negotiate cooperatively the purchase decision making in several marketplaces, and designed an architecture of Intelligent Buyer Agent and a message structure to support the idea.