• Asia Marketing Journal
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• v.12 no.2
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• pp.83-110
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• 2010

Dissatisfied customers may express their dissatisfaction behaviorally. These behavioral responses may impact the firms' profitability. How do we model the impact of self regulatory orientation on emotions and subsequent customer behaviors? Obviously, the positive and negative emotions experienced in these situations will influence the overall degree of satisfaction or dissatisfaction with the service(Zeelenberg and Pieters 1999). Most likely, these specific emotions will also partly determine the subsequent behavior in relation to the service and service provider, such as the likelihood of complaining, the degree to which customers will switch or repurchase, and the extent of word of mouth communication they will engage in(Zeelenberg and Pieters 2004). This study investigates the antecedents, consequences of negative consumption emotion and the moderate effect of attribution processing in an integrated model(self regulatory mode → specific emotions → behavioral responses). We focused on the fact that regret and disappointment have effects on consumer behavior. Especially, There are essentially two approaches in this research: the valence based approach and the specific emotions approach. The authors indicate theoretically and show empirically that it matters to distinguish these approaches in services research. and The present studies examined the influence of two regulatory mode concerns(Locomotion orientation and Assessment orientation) with making comparisons on experiencing post decisional regret and disappointment(Pierro, Kruglanski, and Higgins 2006; Pierro et al. 2008). When contemplating a decision with a negative outcome, it was predicted that high (vs low) locomotion would induce more disappointment than regret, whereas high (vs low) assessment would induce more regret than disappointment. The validity of the measurement scales was also confirmed by evaluations provided by the participating respondents and an independent advisory panel; samples provided recommendations throughout the primary, exploratory phases of the study. The resulting goodness of fit statistics were RMR or RMSEA of 0.05, GFI and AGFI greater than 0.9, and a chi-square with a 175.11. The indicators of the each constructs were very good measures of variables and had high convergent validity as evidenced by the reliability with a more than 0.9. Some items were deleted leaving those that reflected the cognitive dimension of importance rather than the dimension. The indicators were very good measures and had convergent validity as evidenced by the reliability of 0.9. These results for all constructs indicate the measurement fits the sample data well and is adequate for use. The scale for each factor was set by fixing the factor loading to one of its indicator variables and then applying the maximum likelihood estimation method. The results of the analysis showed that directions of the effects in the model are ultimately supported by the theory underpinning the causal linkages of the model. This research proposed 6 hypotheses on 6 latent variables and tested through structural equation modeling. 6 alternative measurements were compared through statistical significance test of the paths of research model and the overall fitting level of structural equation model and the result was successful. Also, Locomotion orientation more positively influences disappointment when internal attribution is high than low and Assessment orientation more positively influences regret when external attribution is high than low. In sum, The results of our studies suggest that assessment and locomotion concerns, both as chronic individual predispositions and as situationally induced states, influence the amount of people's experienced regret and disappointment. These findings contribute to our understanding of regulatory mode, regret, and disappointment. In previous studies of regulatory mode, relatively little attention has been paid to the post actional evaluative phase of self regulation. The present findings indicate that assessment concerns and locomotion concerns are clearly distinct in this phase, with individuals higher in assessment delving more into possible alternatives to past actions and individuals higher in locomotion engaging less in such reflective thought. What this suggests is that, separate from decreasing the amount of counterfactual thinking per se, individuals with locomotion concerns want to move on, to get on with it. Regret is about the past and not the future. Thus, individuals with locomotion concerns are less likely to experience regret. The results supported our predictions. We discuss the implications of these findings for the nature of regret and disappointment from the perspective of their relation to regulatory mode. Also, self regulatory mode and the specific emotions(disappointment and regret) were assessed and their influence on customers' behavioral responses(inaction, word of mouth) was examined, using a sample of 275 customers. It was found that emotions have a direct impact on behavior over and above the effects of negative emotions and customer behavior. Hence, We argue against incorporating emotions such as regret and disappointment into a specific response measure and in favor of a specific emotions approach on self regulation. Implications for services marketing practice and theory are discussed.

• Journal of the Korea Convergence Society
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• v.12 no.3
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• pp.151-164
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• 2021

This study aimed to find ways to reduce self-censorship by identifying the conflict and attribution to the motivation for self-censorship during the curriculum of the College of Arts. The analysis confirmed the significance of each relationship by conducting a correlation and regression analysis between the variables, and the analysis of the effects was based on the significant factors among them. The analysis showed the external locus of control toward self-censorship and interpersonal conflict had a partial mediation effect. In other words, as the degree of conflict in the educational environment increases, art college students are aware of the cause of the problem due to external characteristics such as others, task difficulty, etc., and thus confirmed the conclusion that frustration and shame caused by it become the motive for self-censorship.

• Korean Journal of Culture and Social Issue
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• v.21 no.3
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• pp.339-353
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• 2015

The aim of this study is to explore the relationships among paranoid tendencies, cognitive characteristics and prejudice. Revised Minnesota Multiphasic Personality Inventory Pa scale, Harris-Lingoes Naivetes(Pa3), dichotomous thinking(DT), attributional style, prejudice toward minority groups(migrant workers, homosexuals, and homeless people) were administered to 557 college students. High Pa3 group was significantly low in prejudice toward minority groups. Also, the group with higher DT showed more prejudice toward minorities. The suggestions and the limitations of this study, and the directions of future study were discussed.

• Korean Journal of Culture and Social Issue
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• v.21 no.2
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• pp.177-203
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• 2015

The aims of this study were 1) to compare irrational gambling beliefs of gamblers and non-gamblers, 2) to investigate the role of cognitive error on winning probability thinking error, and 3) to examine the relationship between attributional bias and gambling behavior. A total of 248 subjects were recruited for this study. All subjects were classified into non-gamblers, social gamblers and pathological gamblers, and administered self-report questionnaires to measure irrational gambling beliefs, the probability inference error, the attriburional style, and the attributional bias. A pathological gambler group scored highest on irrational gambling beliefs, especially the overestimation of self-ability factor, and a social gambler group and a non-gambler group follow. All three groups scored higher on the magnification of gambling skills than the mean (4.0) of the scale. Pathological gamblers and social gamblers scored higher on the probability thinking error than non-gamblers. Pathological gamblers displayed higher external attribution, lower internal attribution in their daily life events and higher internal attribution in failure situation than social gamblers and non-gamblers. The results indicate that cognitive errors would be a factor that differentiates pathological gamblers from social gamblers and non-gamblers. In predicting gambling behaviors, overestimation of self-ability of irrational gambling beliefs, internal attribution in failure situation, external attribution in daily live event, and probability thinking error were identified as significant factors. It is concluded that a public education about common cognitive bias featured in gamblers might be important in prevention of pathological gambling behaviors.

• Korean Journal of Child Studies
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• v.28 no.5
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• pp.221-232
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• 2007

The purpose of this study was to investigate the relationship among personal attributions of daycare center teachers in fields, social support, and teachers' burn-out. Data were collected by 228 teachers in day care center. To examine the relationship among personal attributions of daycare center teachers in fields, social support, and teachers' burn-out, it was used the scale of 'the tendency of attributions', 'social supports', and 'burn-out'. To analyze data, Pearsons' correlation and multiple regression were used. The results of this study were as followed. First, the score of daycare center teachers' personal attributions, social support, and teachers' burn-out were higher than the mean score. Second, internal and external variables were related to burn-out factors. Third, attribute disposition were related to teachers' burn-out. As a whole, teachers were tend to be in internal attributions, which led to a tendency to show positive reactions against burn-out. Forth, social supports were related to teachers' burn-out.

• Journal of Families and Better Life
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• v.22 no.2
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• pp.13-21
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• 2004

This study examined the role of maternal attribution in parenting behaviors of mothers who have a child with developmental disabilities. Using an attributional model, it assessed whether maternal attributions about the child's knowledge, capacity, expectation, and responsibility for behavior problems have effects on maternal behaviors of affect, authoritarian control, and overprotect. The sample consisted of 161 mothers of elementary children with developmental disabilities. Multivariate regression analysis revealed that maternal attribution about the child's capacity for misbehavior had positive influence on maternal affect and negative influence on authoritarian control behaviors, and that maternal attribution of responsibility for misbehavior positively influenced maternal authoritarian control and overprotect behaviors. Also, maternal attribution about the child's knowledge for misbehavior had negative influence on maternal overprotect behaviors. In addition, such background factors as number of disability, maternal education, and job of mother were significant predictors for maternal attribution, while maternal self-esteem was a strong significant predictor for mothering behaviors. The findings suggest the importance of maternal attributions in parenting.

• Journal of the Korean Home Economics Association
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• v.44 no.7 s.221
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• pp.141-152
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• 2006

This study explores the social-cultural adjustments of North Korean defectors with respect to their self-esteem and internal attribution. The data were obtained from a survey of 195 North Korean defectors who had recently entered South Korea. The respondents had moderate difficulties in their social-cultural adjustment consisting of social activity restriction, discrimination, and social exclusion. Their social-cultural adjustment was positively associated with internal attribution. Those with internal attribution tended to have fewer problems in adjusting to the social systems and culture of South Korea. The findings of this study imply that psychological resources play a role in enhancing the social-cultural adjustment of North Korean defectors.

• Journal of Korean society of Dental Hygiene
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• v.11 no.3
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• pp.313-323
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• 2011

Objectives : The purpose of this study was to examine effect of attribution disposition and self-efficacy on test anxiety in selected college students who major in dental hygiene. This study provides basic data to develop a program for dental hygiene students to reduce test anxiety. Methods : 328 students from A college in Kyungnam, B college in Chunnam and C university in Chungnam who majored in dental hygiene were asked to answer the self-efficacy scale, attribution disposition and test anxiety scale in November and December. 2008. Total of 311 copies were analyzed. Using SPSS 15.0, correlation analysis was conducted and structural model was verified using AMOS 7.0. Evaluation of mediated effect of attribution disposition in suggested structural model was assessed using Sobel verification. Results : 1. Looking at the correlation among self-efficacy, attribution disposition and test anxiety. Self-efficacy had negative relation with external attribution disposition and test anxiety. External attribution disposition had positive relation with test anxiety. 2. Path coefficient from self-efficacy to internal attribution disposition was significant positively and path coefficient from self-efficacy to external attribution disposition was significant negatively. However, the path coefficient from self-efficacy to test anxiety was insignificant. 3. Path coefficient from external attribution disposition to self-efficacy was positively significant. However, the path coefficient from internal attribution disposition to self-efficacy was not significant statistically. 4. In structural model among attribution disposition, test anxiety and self-efficacy, indirect effect of external attribution dispositions was significant statistically. The students with higher self-efficacy showed lower external attribution disposition, the students with lower external attribution disposition showed lower test anxiety. Conclusions : To reduce test anxiety, educators should find a strategy that can improve students' self-efficacy and change their attribution disposition.

• Convergence Security Journal
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• v.18 no.1
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• pp.143-155
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• 2018

The purpose of this study is to extract the failure attributions to identify the failure factors of the security guards and to derive the risk factor factors through failure cases analysis. Failure attributions were prepared by using semi-structured questionnaires(17) and closed questionnaires(179) starting from the fully open questionnaires(8), and processed through SPSS 21.0 and AMOS 21.O statistical packages. As a result of summarizing the causal relationship between the failure attribution and the failure case (patrol failure pattern factor), In Park Jung-Hee's assassination, lack of experience(2), negative mind(1), lack of work ability(1), lack of experience(2), organizational non-system activeness(2), lack of awareness of mission(1) Failure(2), lack of consciousness(2), and 14 failure patterns were found. Aung-San National Cemetery explosion occurred in eight failure patterns including insecurity(1), negative mind(1), lack of work skills(2), lack of experience(2), individualism(1), There were eight failure patterns in the case of Mr. Yook Young-Su 's sniping, including insincerity(2), negative mind (1), lack of experience(2), lack of awareness of mission(2) and failure to share work(1).

• Journal of the Korean Home Economics Association
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• v.32 no.3
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• pp.147-157
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• 1994

The subjects were 574 eleven-and fourteen-year-olds enrolled in elementary and junior high school in seoul. To measure subjects' depression and attributional style the childrdn's Depression Inventory(CDI) and the Childrens' Attributional Style Questionnaire(CASQ) were used. Adolescents' depression score was higher than that of children's There was no sex difference in Children's and adolescents' depression. In the children's and adolescents' depression there was significant difference according to maternal educational level. That is the lower maternal educational level, the higher children's and adolescents' depression score. As predicted by the reformulated learned helplessness theory Children and adolescents with high levels of depression score were more likely to attribute bad events to internal stable global causes and good events to external unstable specific causes. Subject who were moore depressed had significantly lower academic achievement scores than subject who were less depressed.