• Journal of the Korea Academia-Industrial cooperation Society
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• v.20 no.2
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• pp.750-762
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• 2019

The importance of the call center as a contact point for the enterprise is growing. However, call centers have difficulty with their operating agents due to the agents' lack of knowledge and owing to frequent agent turnover due to downturns in the business, which causes deterioration in the quality of customer service. Therefore, through an N-bank call center case study, we developed a system to reduce the burden of keeping up business knowledge and to improve customer service quality. It is a "real-time agent advisor" system that provides agents with answers to customer questions in real time by combining AI technology for speech recognition, natural language processing, and questions & answers for existing call center information systems, such as a private branch exchange (PBX) and computer telephony integration (CTI). As a result of the case study, we confirmed that the speech recognition system for real-time call analysis and the corpus construction method improves the natural speech processing performance of the query response system. Especially with name entity recognition (NER), the accuracy of the corpus learning improved by 31%. Also, after applying the agent advisor system, the positive feedback rate of agents about the answers from the agent advisor was 93.1%, which proved the system is helpful to the agents.

• Tunnel and Underground Space
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• v.28 no.6
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• pp.513-527
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• 2018

The Tunnel Boring Machine(TBM) is relatively insufficient to cope with unpredicted changes in ground conditions as compared with Conventional Tunnelling Methods. Therefore, it is very important to predict the TBM performance at the design stage and estimate the advance rate for the calculation of the construction period. In this study, we added data to 211 TBM databases constructed in the previous study and analyzed the correlation between TBM outer diameter, maximum thrust, maximum cutterhead torque, cutterhead driving power and RPM, which are the main design and manufacturing specifications of TBM. As a result of the analysis from results obtained in the previous studies, it was confirmed that TBM outer diameter is very effective and important in estimating maximum thrust, maximum cutterhead torque, and cutterhead driving power of the TBM. As a result of comparing the regression equations derived from other TBM databases outside the country and the regression equation obtained from the present study results, the maximum thrust showed a similar tendency to each other, but the maximum torque estimated from the regression equation of this study was higher than that of other countries in the case of the large scale TBM.

• Korean Journal of Remote Sensing
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• v.34 no.6_3
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• pp.1351-1367
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• 2018

Image registration is an essential process for image fusion, change detection and time series analysis using multi-sensor images. For this purpose, we need to detect accurately the difference of scale and rotation between the multi-sensor images with difference spatial resolution. In this paper, we propose a new feature matching method using variable circular template for image registration between multi-resolution images. The proposed method creates a circular template at the center of a feature point in a coarse scale image and also a variable circular template in a fine scale image, respectively. After changing the scale of the variable circular template, we rotate the variable circular template by each predefined angle and compute the mutual information between the two circular templates and then find the scale, the angle of rotation and the center location of the variable circular template, respectively, in fine scale image when the mutual information between the two circular templates is maximum. The proposed method was tested using Kompsat-2, Kompsat-3 and Kompsat-3A images with different spatial resolution. The experimental results showed that the error of scale factor, the error of rotation angle and the localization error of the control point were less than 0.004, $0.3^{\circ}$ and one pixel, respectively.

• Korean Journal of Remote Sensing
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• v.34 no.6_2
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• pp.1203-1213
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• 2018

In Arctic and Antarctic ocean, remote sensing is the most effective observation for environmental changes due to the inaccessibility of the regions. Even though satellite, UAV (Unmanned Aerial Vehical) are well known remote sensing platforms, and research vessel also used for automatic measurement on the regions, varied environment of Polar regions require time series and wide coverage of data. Especially, in high latitude, apply an optical satellite remote sensing is not easy due to low sun altitude. In this paper, we introduce an operation of hyper-spectrometer (HyperSAS/Satlantic inc.) which is mounted on Ice Breaker Research Vessel ARAON of Korea Polar Research Institute since 2010, to acquire an above water reflectance atomatically through every research cruise on Arctic and Antarctic ocean and transit both regions. In addition to, auxiliary data for the remotely acquired data, in situ water sampling were also obtained. The above water reflectance and in situ water sampling data are continuously acquired since 2010 will contribute to improve an Ocean Color algorithm in the high latitude and help to understand ocean reflectances over from high latitude through low latitude. Preliminary result from above water reflectance showed characteristics of Arctic ocean and Antarctic Ocean and used to develop algorithms for estimating various ocean factors such as chlorophyll and suspended sediment.

• Journal of the Korean Society of Radiology
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• v.13 no.2
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• pp.185-192
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• 2019

DXA is the most commonly used BMD examination equipment with the best performance on reflecting the biological alteration with tiny change of bone density. In spite of the importance of the quality control to maintain the accuracy and precision of the examination, considerable number of hospitals are not conducting QC due to the difficulty and high cost of the phantom product. This study develops the cross revision phantom with 3D printer and the change of the degree of infilling filaments which can be readily secured, and provides the usefulness assessment of the developed phantom by comparing with existing products. The Hounsfield Units of ABS, TPU, PLA, 30% Cu-PLA, and 30% Al-PLA are assessed. The Hounsfield Units result at infilling rate 100% was $-149.74{\pm}2.36$, $-55.62{\pm}7.14$, $-7.68{\pm}3.82$, $87.53{\pm}1.07$, and $1795.20{\pm}16.15$. The L1, L2, L3 BMD of 3D printing phantom with linear regression model were $0.620{\pm}0.010g/cm^2$, $1.092{\pm}0.025g/cm^2$, $1.554{\pm}0.026g/cm^2$ which are statistically relevant to the existing phantom products. This result provides the base line data for various medical phantom produce and capability of proper quality control of DXA equipment.

• Journal of Software Engineering Society
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• v.28 no.1
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• pp.1-6
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• 2019

Google released an initial version of Android that runs Dex(Dalvik Executable) through the Dalvik Runtime. Since Dalvik Runtime is based on interpreter, JIT(Just-in-time) compilation has been applied to improve performance. After Lollipop(Android 5.0) Dalvik Runtime has replaced with ART Runtime which support AOT (Ahead-of-time) compilation of Dex into Native Code. The late st Android has a problem that the application execution speed is slow until the AOT compilation is completed according to the actual usage record after the installation of the app. To improve the problem we have investigate the characteristics of profile that can improve the execution speed of the application and generate the profile automatically. Finally we propose a method that can optimize the application at install time. With the proposed method we can optimize selectively at install time and can help improving the execution speed of the app from the initial execution.

• Journal of IKEEE
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• v.23 no.2
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• pp.743-746
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• 2019

In this paper we proposed a new ocean radiation automatic monitoring system. The proposed system has the following characteristics: First, using NaI + PVT mixed detectors, the response speed is fast and precision analysis is possible. Second, the application of temperature compensation algorithm to scintillator-type sensors does not require additional cooling devices and enables stable operation in the changing ocean environment. Third, since cooling system is not needed, electricity consumption is low, and electricity can be supplied reliably by utilizing solar energy, which can be installed at the observation deck of ocean environment. Fourth, using GPS and wireless communications, accurate location information and real-time data transmission function for measurement areas enables immediate warning response in the event of nuclear accidents such as those involving neighboring countries. The results tested by the authorized testing agency to assess the performance of the proposed system were measured in the range of $5{\mu}Sv/h$ to 15mSv/h, which is the highest level in the world, and the accuracy was determined to be ${\pm}8.1%$, making normal operation below the international standard ${\pm}15%$. The internal environmental grade (waterproof) was achieved, and the rate of variation was measured within 5% at operating temperature of $-20^{\circ}C$ to $50^{\circ}C$ and stability was verified. Since the measured value change rate was measured within 10% after the vibration test, it was confirmed that there will be no change in the measured value due to vibration in the ocean environment caused by waves.

• The Journal of the Korea Contents Association
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• v.19 no.9
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• pp.666-673
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• 2019

In the immersive virtual reality environment, we can select and manipulate various virtual objects. in order to select a virtual object, we generally use Ray-casting method that fires a virtual line in user's view and selects an object when the line and the object match, or Cone-casting method that is widely used to select multiple objects at the same time. However, since the virtual objects used in CAD are composed of small and complex objects in detail, when selecting an object in the user's view by existing methods, there occurs a ambiguity problem that needs additional realignment operation even though an object is selected as a group. in this paper, even if a virtual object is composed of several small virtual objects, it calculates the spatial and logical relationship among objects and expands or shrinks desired objects, so that the user can quickly and accurately select a desired object. in order to evaluate the proposed method, performance comparison were performed using Our and Ray-Casting and Cone-Casting methods. Experimental results show that the proposed method has the fastest speed and the highest accuracy when selecting the desired objects.

• The Journal of Bigdata
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• v.3 no.2
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• pp.59-70
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• 2018

In order to provide stable district heat supplying service to the certain limited residential area, it is the most important to forecast the short-term future demand more accurately and produce and supply heat in efficient way. However, it is very difficult to develop a universal heat demand forecasting model that can be applied to general situations because the factors affecting the heat consumption are very diverse and the consumption patterns are changed according to individual consumers and regional characteristics. In particular, considering all of the various variables that can affect heat demand does not help improve performance in terms of accuracy and versatility. Therefore, this study aims to develop a demand forecasting model using deep learning based on only limited information that can be acquired in real time. A demand forecasting model was developed by learning the artificial neural network of the Tensorflow using past data consisting only of the outdoor temperature of the area and date as input variables. The performance of the proposed model was evaluated by comparing the accuracy of demand predicted with the previous regression model. The proposed heat demand forecasting model in this research showed that it is possible to enhance the accuracy using only limited variables which can be secured in real time. For the demand forecasting in a certain region, the proposed model can be customized by adding some features which can reflect the regional characteristics.

• Journal of Advanced Navigation Technology
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• v.23 no.2
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• pp.151-157
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• 2019

In geostationary satellite communications, which are widely used for broadcasting and communication, there is a path loss where the signal power on the path is largely reduced. It is important to consider rain attenuation when calculating link budget because the Ka band frequency is vulnerable to rain attenuation. In this study, rainfall trends were analyzed by using rainfall data from the year 2000 in four regions of Korea (Seoul, Incheon, Busan, Jeju) and the rainfall attenuation was calculated. This was used to analyse the satellite link budget and receiving performance for the down-link of the korea satellite COMS. In this study, the calculated G/T for the rainfall intensity of 0.5% per year using the rainfall data for 18 years increased by approximately $8.5dBK^{-1}$ compared to the ITU's zone-K rain model, and decreased by approximately $1dBK^{-1}$ compared to the precipitation data for 13 years from the TTA(Korea Telecommunications Technology Association). The results of this study can be used for the design of G/T in domestic-installed satellite ground station.