• Proceedings of the Korea Society for Industrial Systems Conference
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• 2004.06a
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• pp.117-121
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• 2004

기업환경 변화에 대한 적응노력과 경쟁력 확보를 위해 많은 기업들에서는 제품 중심의 업무 프로세스를 고객중심으로 변환하려는 노력을 하면서 고객관계관리(Customer Relationship Management: CRM)를 기업의 중요한 전략정보시스템으로 인식하고 구축을 추진하거나. 시행하고 있다. 본 연구에서는 다품종 소량생산 중심의 제조업에 대한 CRM 시스템 구축을 위한 성공요인과 그의 기대성과를 분석하였다.

• International Commerce and Information Review
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• v.18 no.2
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• pp.131-150
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• 2016

As global partnership is recently getting important in order to establish supply chain network in global managing environment, companies tend to improve quality and warranty in SCM(Supply Chain Management) by certifying ISO(International Organization for Standardization). This research investigated structural relationship how strategic and operational ISO application level and trust, immersion, collaborative factors in partnership process affect to companies business performance. This research was surveyed with 147 manufacturing companies in South Korea and conducted empirical analysis using Structural equation model. The research hypothesis and model was derived from the basis of existing theory and empirical research, and obtained the following results. Firstly, the strategic ISO level showed positive(+) effect on trust and immersion factor. Second, the operational ISO level showed positive(+) effect on trust and collaborative factor. Third, trust factor in the partnership process showed positive(+) effect on immersion factor. Lastly, collaborative factor in partnership process showed positive(+) effect on companies business performance. Implication for this research is that companies must consider ISO application in establishing partnership and companies require prolonged effort using trust, immersing, collaborative factors into partnership process to improve business performance.

• Journal of the Korea Institute of Building Construction
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• v.10 no.5
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• pp.55-67
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• 2010

The main purpose of this study is to develop a system and data model extracted from the TO-BE process model of rental apartments to promote information exchange based on knowledge obtained through maintenance status analysis. Currently, it is difficult to find examples suggesting a data model through a process analysis of maintenance in rental apartments. Thus, this study intends to suggest a process as well as a data model to promote the development of a maintenance system for rental apartments by using building management knowledge, utilization of standardized tools, and existing FM (Facility Management) techniques to break through limitations in actual application. Ultimately, this study aims to show examples of document-oriented analysis and information technology for middle managers in charge of the maintenance of rental apartments, as well as work analysts developing the maintenance system. In further research beyond this study, complex issues on the maintenance of rental apartments, legal restrictions on customary practices of maintenance activities, effects of the scales of maintenance practices, requirements to perform maintenance activities, evaluation on the status of maintenance, life cycle cost and risks will be investigated.

• Journal of Digital Convergence
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• v.10 no.6
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• pp.133-140
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• 2012

This study starts from interests on an endeavor of each economy unit, especially the enterprises, for the survival and sustainability of themselves. Competition, how to get it, maintain it and advance it! Agreeing the perceivedness of industries, scholars and public; what the core competition of manufacturer is an competitiveness of product, this study focuses on the PLM system as the key solution for obtaining the competitiveness of product with reviewing the contents and studies of PLM formulated. PLM is highlighted as the one of top tier ICT solution for the product development domain of manufacturing industry today. First of all, this study deals with the opinion of actual work-site and management of our small&medium business for the benefits of PLM based on product development; the impact on the performances of management, which is the key objective of the existence of enterprises. In conclusion, the answers for these questionnaires shows positive perception of actual work-sites and managers for the PLM system. They agree some useful effects on shortening the term and downsizing the cost of product development due to Data integration and Process management, even if they have not full confidence on the effectiveness of the individual functionality of the PLM system.

• Management & Information Systems Review
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• v.32 no.1
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• pp.111-134
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• 2013

Today, TQM is used as a important tool of management innovation for enterprise's competitive power. Purposes of this paper are to find out the implementation strategy of TQM activities for SMEs through the analysis which examine the relationship between key activity factors and business performance. This study has been conducted using the data collected from 116 SMEs implementing TQM activity. By analyses of the questionnaires, empirical results shows that TQM activities has positive effect on business performance. The contribution of this study is that it provides a conceptual framework and empirical evidence of the causal relationship between key activity factors and business performance. The result of this study can be used for selection of the performance measurement indicators for target achievement in TQM activity. And it will contribute for objectivity of activity performance in case of displaying measurement indicator showing the performance of TQM activity.

• Proceedings of the Korean Society for Quality Management Conference
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• 2006.11a
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• pp.139-144
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• 2006

오늘날 기업의 핵심 역량은 공급사슬관리의 수준에 따라 평가받게 된다. 특히 정보기술의 발전으로 기업내부는 물론 공급사슬 상의 다른 구성원들과의 정보 공유가 원활하게 이루어짐에 따라 공급사슬 프로세스를 적극적으로 통합하는 것이 가능하게 되었다. 이와 같은 기업이 공급사슬의 통합을 통하여 핵심역량을 강화하고 기업의 성과를 제고하기 위해서는 기업의 성과에 영향을 미치는 공급사슬 통합의 대상을 정확히 파악하여야 한다. 그러나 공급사슬 통합으로 인한 성과는 기업의 규모에 따라 다르게 나타날 것이며, 공급사슬 통합을 위한 전략 또한 이에 맞추어 수립되어야 할 것이다. 본 연구에서는 문헌연구를 통하여 기업의 성과에 영향을 미치는 공급사슬통합 요인들을 기술하고, 공급사슬통합요인과 기업의 성과간의 관계에서 기업의 규모에 따른 차이를 분석하기 위하여 대기업과 중소기업을 대상으로 실증분석을 실시하였다. 본 연구의 결과, 공급사슬 통합이 기업성과에 미치는 영향은 기업의 규모에 따라 다르게 나타나며, 이러한 결과는 기업들이 규모를 고려한 공급사슬통합 전략의 수립에 방향을 제시할 것이다.

• 한국IT서비스학회:학술대회논문집
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• 2003.11a
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• pp.301-308
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• 2003

본 연구의 목적은 IT 아웃소싱의 효익을 정성적이고 정량적으로 측정 가능하게 해 주고, 성과를 지속적으로 관리하게 해 주는 IT BSC 기반의 성과측정 프레임웍을 제안하고자 함이다. BSC는 전통적인 재무적 성과측정 방법에 고객, 내부 비즈니스 프로세스, 학습과 성장과 같은 무형의 효익 보완해 준다는 측면을 가지고 있어, IT 성과를 측정하는데 적용되어 왔다. 본 연구는 IT BSC를 통해 비즈니스 전략과 연계한 성과를 측정하기 위해 지표의 도출, 측정 데이터의 수집에서, 분석 보고에 이르는 전 과정을 제시하고 있다. 이는 IT 아웃소싱의 성과를 정량적, 정성적으로 측정하는 것을 가능하게 해 주는 방법론의 제시라는 데 의의가 있다.

• Journal of the Korea Institute of Military Science and Technology
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• v.10 no.3
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• pp.100-108
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• 2007

The purpose of the research is to propose an integrated project planning process and its implementation method. Although there is increasing interest in the application of the Earned Value Management(EVM) method in the project management area, the progress and maturity of the technical performance have not been included in assessing the Earned Value. The main concept of the planning process is to use cost, schedule, as well as the technical performance in the assessment of the Earned Value Management for Military R&D project management practices. The resulting process can enhance the efficiency of the project work by eliminating the currently duplicated activities between traditional project planning process and the newly implemented Earned Value Management process and by shortening the early planning process duration of projects adopting EVM practices.

• Korean Journal of Construction Engineering and Management
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• v.16 no.5
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• pp.65-76
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• 2015

FEED (Front End Engineering and Design) is the key area that determines the competitiveness of procurement and construction in the EPC contracts especially in terms of the added value. Nevertheless, previous researches in FEED have been limited to the process and deliverable of design work or the particular management business function (e.g. System Engineering, collaboration, information etc.). In this context, the purpose of this study is to propose a comprehensive FEED structure and its functions from the project management perspective throughout the whole project life-cycle for thermal power plants. Proposed FEED business procedures are classified into three levels; First level is the classification of FEED business phases, the second level defines major FEED management functions, and the third level is detailed FEED functions. A survey using proposed FEED functions and assessment variable was conducted in order to analyze the current status and the areas for future improvement. It is expected that the proposed structure, functions, and evaluation methodology for FEED management will contribute to effective practice of FEED as well as to improvement of competitive capability for engineering, procurement, and construction (EPC) companies.

• Korean Journal of Construction Engineering and Management
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• v.23 no.5
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• pp.56-64
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• 2022

Although pilot projects have been actively carried out from 2017 to present to institutionalize CM at Risk, one of the major tasks for innovation in the construction industry, standards and processes related to Design VE, a key tool for determining GMP in the pre-construction phase, have not yet been established. Therefore, through research and operation status related to CM at Risk and Design VE, and survey on project participants' perception, the problem of the existing design VE process was derived, and the design VE process suitable for the CM at Risk project was proposed. The application plan was proposed in three aspects: Schedule, Cycle, and Process, and the appropriateness and applicability were verified through FGI. The results of this study are expected to be used as basic data on the establishment and legislation of order standards to be made in the future.