• Journal of the Korean Society for Library and Information Science
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• v.41 no.4
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• pp.365-385
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• 2007

This study develops a set of measures for public library services to children. It is designed to use both measures for library service quality including personnel, library materials and resources. spaces for the service, and other services. and those for library customer satisfaction on equal basis. It specifies 23 scales for 4 each dimensions of measures for service quality, based on the suggestions both from the consulting members of specialists and from the personnel of the National Library for Children and Young Adults. and from the results obtained from the analysis on the questionnaires from the public librarians to children and researchers in this fields. This measures were testified by applying to 18 sample libraries.

• Journal of Environmental Impact Assessment
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• v.26 no.4
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• pp.227-241
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• 2017

A human in urban areas has depended on ecosystem for well-being, so it is important to evaluate urban ecosystem services which contribute significantly to human well-being. In this study we classified ecosystem functions and set indicators used for evaluating ecosystem services of urban park by Delphi method. As a result, it derived 12 items and 14 indicators of ecosystem services to evaluate them such as vegetable garden, canopy cover, biodiversity, and educational programs. Based on the derived evaluation indicators, the feasibility of the indicators was examined by applying to two urban parks, Maetan park and Seoho-Ggotme park, in Suwon City. We also suggested strategies to improve each ecosystem services based on the results of evaluation. It is significant to recognize unknown services in urban parks. The results can be used for improving urban ecosystem services consistently in response to current rapid urbanization. In the future, the city should make a master plan on ecosystem service on urban area, beyond urban park, considering both of quality and quantity.

• Journal of Korean Library and Information Science Society
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• v.44 no.4
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• pp.71-92
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• 2013

The purpose of this study was to identify the service factors of university libraries which aim to improve the educational welfare of the disabled, and to develop an evaluation indicator to evaluate these vital service factors. To proceed with this study, guidelines of public library services for people with disabilities, and previous research and job description of academy library analysed and developed indicators suited for evaluating academic library services for people with disabilities. A pilot survey and main survey about the evaluation factors and indicators conducted with librarians who work for university libraries, and the questions were refined by exploratory factor analysis of the data collected from the survey. As a result, through the process of identifying reliability and validity, it turned out that the evaluation factor and subordinate index of university library services for the disabled consisted of 8 factors and 33 indicators.

• KSCE Journal of Civil and Environmental Engineering Research
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• v.28 no.4D
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• pp.533-538
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• 2008

The introduction of KTX (Korea Train Express) has brought an historic change to the overall transit system in Korea. The high-speed railway stations in particular are expanding the scope as public transit centers. However, it is evident that the evaluation on the high-speed railway stations had not been performed successfully thus far. The most important element of the evaluation is the connectivity of the departure point to the arriving stations and also the internal transfer service stations. We developed the service evaluation indicators of transfer facilities in the high-speed railway stations. The indicators are comprised of the level of service (LOS), the propriety of allocation, and the quality of information throughout the facilities in the centers. We examined the 7 stations in Korea that are currently in operation and standardized the methodology of the evaluation process by applying the indicators suggested in this study.

• 한국IT서비스학회:학술대회논문집
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• 2007.05a
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• pp.231-236
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• 2007

서비스 경제의 확산과 경쟁심화라는 현 시점에서 서비스품질은 조직의 장기적인 핵심 가치로 판단되는 것이 타당하며, 조직은 서비스품질을 확보하여 재무성과를 향상시켜야 할 것이다. 조직의 성과는 유/무형의 재무적 요소로 표현되나 이러한 재무성과의 성공과 실패는 리더십, 전략, 고객만족, 정보와 지식, 인적자원, 프로세스 등의 유기적인 체계에 의해 좌우된다. 본 연구에서는 한국표준협회 한국서비스대상의 평가지표를 기본 구조로 하여 평가 지표가 실행과제의 내용을 구성할 수 있도록 지표를 세분화 하고 서비스품질의 개선을 통해 경영성과의 증진을 도모하는 일련의 방법론과 프로그램을 개발한다. 연구의 결과는 기업이 전사적 측면에서 서비스품질 활동을 위한 지표개발로부터 실행계획수립까지의 과정에서 필요한 가이드라인 혹은 실질적인 평가 자료로 활용되기를 기대한다.

• Proceedings of the Korean Operations and Management Science Society Conference
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• 2000.10a
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• pp.130-133
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• 2000

Traffic이 집중되어 광고시장의 대부분을 장악하고 있다는 포탈서비스의 매력 때문에 많은 기업이 포탈 서비스 시장에 뛰어들고 있으나 투자자나 기업의 가치 향상을 위한 포탈 서비스기업의 가치에 대한 평가는 전무한 실정이다. 따라서 본 연구에서는 포탈 서비스의 특징과 영역을 정의하고 주요 성공요인을 도출함으로서 포탈 서비스 기업의 가치를 평가하는 기준, 그리고 기존의 재무 지표, 산업/시장의 성장 등 기존의 기업 평가 지표를 도출된 가치 평가 기준을 통하여 미래의 기업 가치까지 평가함으로서 포탈 서비스 기업의 가치를 평가할 수 있는 모델을 제시하였다.

• Journal of the Korea Convergence Society
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• v.10 no.2
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• pp.207-215
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• 2019

The study aims to develop the indicators to evaluate archival information service environments for the disabled in archives. Based on the barrier-free authentication indicators, the study analyzed the main concepts of archival information services and the service movement lines of users in archives. The study developed new indicators to evaluate records and information service environments by synthesizing all the concepts of information services, service movement lines, barrier-free authentication indicators and the regulations related to archival information services. The study can contribute to find out core problems of service environments in archives through utilizing the new indicators and scales, and to suggest alternatives to improve the environmental conditions for the disabled.

• Journal of the Korean Institute of Landscape Architecture
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• v.51 no.6
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• pp.46-60
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• 2023

This study examines the appropriateness of indicators and methodologies through the evaluation of cultural services in border areas and uses them as basic data for the ecosystem service-based management of border areas, which are key domestic ecological assets. Accordingly, in this study, seven border cities and counties were evaluated and compared based on the evaluation indicators and methods presented by the National Institute of Ecology. As a result of the cultural service evaluation, it was found that Paju City was superior in leisure and tourism, Inje-gun was best in scenic beauty and heritage, and Yanggu-gun was strongest in education, and Inje-gun in heritage. Accordingly, through this study, future tasks for comprehensive cultural service evaluation were presented as follows. First, in order to evaluate ecosystem services at the national and regional levels, it is necessary to establish an indicator system for cultural service evaluation and monitoring. Second, when building a cultural service evaluation index system, it is necessary to review upper and lower conceptual units and the consistency between indicators according to the scale of the evaluation region. Third, a specific review of DB utilization for cultural service evaluation should be conducted depending on the type of ecosystem. Lastly, given the significant lack of domestic cultural service research, additional basic research must be conducted to evaluate cultural services including non-material and qualitative perceptions. In order to evaluate cultural services in the future, additional basic research is needed for each ecosystem type, and a process of finding appropriate evaluation indicators and methods through research is necessary.

• 한국IT서비스학회:학술대회논문집
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• 2008.05a
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• pp.185-190
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• 2008

정보화의 진전과 더불어 삶의 편이성은 증대되고 있으나 개인과 조직은 물론이고 국가에 이르기까지 정보보안 사고로 피해와 고통 또한 증대되고 있는 실정이다. 이러한 사고로 인한 피해를 사전에 예방하거나 사후 손실을 최소화하기 위해서는 적절한 관리가 필요하며 이를 위해서는 무엇보다 실용적인 정보보안 평가지표의 개발이 필요하다. 본 연구에서는 정보보안을 대표하는 문헌을 참조하여 평가지표를 도출하고, 일련의 부합성 분석을 통해 보다 실용적인 정보보안 평가지표를 도출하여 제시하고자 한다.

• 한국IT서비스학회:학술대회논문집
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• 2003.05a
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• pp.331-344
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• 2003

본 연구는 정보시스템의 평가영역 및 평가지표를 개발하기 위한 것으로 선행연구에 대한 검토를 통하여 정보시스템의 주요 평가영역을 시스템영역, 사용자영역, 조직 및 경영영역, IS의 전략적 기여도 및 IS의 자원관리 적정도의 총 5개 영역으로 범주화하고 각 평가영역별 세부 평가지표를 개발하였다. 본 연구에서 제시한 평가영역 및 세부 평가지표의 타당성을 검증하기 위한 실증분석 자료는 25개 정부기관에서 현재 운영중인 65개 정보시스템들을 대상으로 수집하였다. 분석결과 공공부문 정보시스템의 평가영역은 시스템영역, 사용자영역, 조직 및 경영영역, IS의 전략적 기여도, IS의 자원관리 적정도의 5개의 영역으로 이론적으로 도출된 가설적 모형과 동일한 것으로 확인되었으며, 세부 평가항목에 있어서도 시스템영역의 경우에는 시스템의 질, 정보의 질, 서비스의 질로 구성되는 것으로 나타나 가설적 모형과 일치하였다. 그러나 사용자영역은 원래 2개의 평가항목으로 즉, 인식된 유용성과 사용자 만족도로 구성되는 것으로 당초 추론하였으나 1개의 평가항목(사용자 만족도)으로 통합되는 것으로 나타났다. 아울러 조직 및 경영영역은 내부업무효율성, 고객만족도, 조직혁신, 정보화역량 향상도의 4개 평가항목을 포함하는 것으로 확인되었다. 각 평가영역 및 평가항목을 구성하는 평가지표는 요인분석과 더불어 기준 타당도 분석과 신뢰도 분석을 통해 총 57개의 평가지표가 유의적으로 도출되었다.