• Journal of the Korean Society of Food Science and Nutrition
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• v.44 no.11
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• pp.1750-1758
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• 2015

The purposes of this study were to investigate the effects of university foodservice quality attributes on Chinese students' satisfaction, as well as the mediating effects of perceived value on the relationship between foodservice quality attributes and satisfaction. A total of 250 university students in Daejeon were surveyed, and 216 responses were returned. Excluding responses with significant missing data, 196 responses were used for data analysis. The reasons for using university foodservice were 'meal plan' (37.8%) and 'time saving' (22.4%), whereas the reasons for not using university foodservice were 'untasty food' (33.2%) and 'limited menu selection' (27.6%). Results confirm that enhanced performance of food quality, service quality, sanitation, and convenience had favorable effects on perceived value and satisfaction. Further, perceived value had a significant positive influence on satisfaction. In analyzing the mediating role, the effect of foodservice quality attributes on satisfaction was partially mediated by perceived value.

• The Journal of Korean society of community based occupational therapy
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• v.2 no.1
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• pp.25-35
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• 2012

Objective : This study conducted in rural areas, elderly services voucher business and leisure satisfaction survey based on data from the use of community-dwelling older people considering service needs was to find ways to take advantage of leisure time. Methods : Buyeo county residents in this study 71 patients were elderly, the characteristics of elderly gender, the presence of spouse, health status, education level, monthly living expenses, number of children, occupation, and the variables were included. Subjects' self-esteem, life satisfaction, quality of life, program satisfaction questionnaire for the survey were used, t-test and correlation analysis using the correlation between each factor were analyzed. Results : In a survey of participants in leisure activities, TV watching, meeting friends, such as phone calls to static and time-consuming activities were surveyed about satisfaction of the voucher business, the elderly oral health care services, health screening services, sports massage such as health-related services is relatively high degree of satisfaction. Conclusion : The results of this study of elderly people in rural communities through meaningful leisure time were utilized to determine what is lacking, a strong desire for health-related services that could be confirmed. Therefore, further experience and knowledge about activities by providing opportunities for meaningful leisure time needs to improve, and it based on a variety of programs to meet the needs of the elderly should be provided.

• Proceedings of the Costume Culture Conference
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• 2004.04a
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• pp.95-96
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• 2004

본 연구의 조사 대상은 C2C전자상거래 경험이 있는 남ㆍ여 대학생만을 대상으로 총 194부를 설문 조사하였다. 설문지 구성은 C2C 전자상거래 인터넷 쇼핑몰 경험에 관한 문항(4), C2C 전자상거래 인터넷 쇼핑몰에서의 패션제품 구매경험에 관한 문항(6), 류영선(2002)의 연구를 토대로 C2C전자상거래의 특성요인에 관한 문항(13)을 구성하였다. 또한 고객 만족도 측정을 위해 보편적으로 많이 사용해온 Parasuraman et at.(1988)의 Servquai 서비스 요인의 5가지 요인들을 포함시켰다. (중략)

• Journal of the Korea Institute of Building Construction
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• v.11 no.2
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• pp.154-161
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• 2011

In increasingly competitive market conditions, domestic construction companies are struggling to secure a competitive edge by increasing consumer satisfaction. In these circumstances, a greater emphasis needs to be put on providing an upgraded level of quality in the area of addressing defects to the satisfaction of customers, which is considered to have a great impact on customer satisfaction. This empirical study of the relationships among service quality, customer satisfaction, and repurchase intention aims to provide basis data for increasing service quality, particularly in dealing with the defect issues facing construction companies. To this end, a literature review was carried out on the concept of service quality along with defect issues, and customer satisfaction and influential factors were identified. Building on these foundations and findings, a survey was administered to residents in housing dwellings such as apartments. The results of this study are expected to heighten awareness of the need for increased service quality, which may have a critical influence on customer satisfaction and repurchase intention, and will thereby contribute to enhancing competitiveness and other aspects of the current construction industry.

• Korean Journal of Environment and Ecology
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• v.28 no.2
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• pp.247-252
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• 2014

This study was conducted to provide information which will be useful for managing the forest trails effectively. To investigate users' attitudes toward the forest trail construction and use, a questionnaire survey was employed in the Jirisan Dulegil. As the results, most of the respondents perceived that the Jirisan Dulegil have positive impact economically and socio-culturally on community growth. Contrastively, a negative perception existed in the environmental aspect. The users' satisfaction level regarding the Jirisan Dulegil appear to be positive. Users' satisfaction level regarding use services provided in community boundary was evaluated relatively lower. In this point of view, trail use service system provided in the community should be reconsidered for effective forest trail management.

• Journal of Korean Society of Archives and Records Management
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• v.9 no.1
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• pp.77-98
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• 2009

The purpose of the study is to analyze the user satisfaction of 'the Presidential Web Record Service' using a proposed model of the user satisfaction index which consists of contents quality, service quality, and system quality. In addition, user's royalty and compliant are also measured in this study. This study shows that satisfaction of contents quallity and system quality influence significantly on the user satisfaction. And contents quality, service quality, user satisfaction show a significant relationships to user's royalty.

• Electronics and Telecommunications Trends
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• v.8 no.1
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• pp.35-44
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• 1993

본 고는 전화망에서 가입자가 적정 수준의 서비스를 받고 있는지의 여부를 수치로 나타내서, 이 수치가 항상 가입자에게 만족스런 상태로 서비스가 제공되고 있음을 나타내도록 하는 기준값을 얻기 위한 방법을 제시하였다. 이를 위하여 먼저 국내의 전화망의 특성을 파악하고, 이에 따른 품질척도에 대한 실측이 수행되었으며, 또한 가입자가 느끼는 서비스에 대한 만족도를 조사하였다. 측정된 각각의 품질척도와 이에 대한 가입자의 만족도를 바탕으로 다이얼톤지연, 다이얼후지연, 그리고 블로킹률에 대한 기준값을 구하였다.

• Journal of the Korean Society for Library and Information Science
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• v.47 no.4
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• pp.335-361
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• 2013

This study tries to develop the so-called LCSI (Library Customer Satisfaction Index) Lite for public library which can be used easily in the fields as a simplified model. Its conceptual model is developed from the former research about library service quality and customer satisfaction. Based on the analyses on the twenty Delphi-type AHP questionnaires both from the library researchers and from the public library practitioners, and on the analysis and testing of the structural equation model using the data from the more than 800 user questionnaires, it suggests a model which consists of total 15 items - namely 8 items for service quality (2 for personnel, 4 for library resources and services, 2 for facilities and environment), 3 items for customer satisfaction, and 2 items for loyalty. Library Satisfaction Index for public library will be calculated by the sum total of service quality (50%), customer satisfaction (40%), and loyalty (10%).

• Journal of Service Research and Studies
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• v.8 no.1
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• pp.41-57
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• 2018

The purpose of this study is to analyze the relationship between academic achievement and job satisfaction in secondary NCS vocational education. The questionnaires were divided into 5 variables : NCS education understanding, quality of education service, necessity of vocational education, academic achievement, job satisfaction. We used SPSS WIN 18.0, to examine the importance, reliability, validity, and association analysis using questionnaires. The results showed that the quality of education service and the necessity of vocational education were influenced on academic achievement in independent variables. But understanding of NCS education was not adopted. In the parameters and dependent variables, academic achievement was found to affect job satisfaction. So if educational institutions are to pay attention to and improve the quality of vocational education service and the need for vocational education, academic achievement will increase. Academic achievement is expected to positively affect job satisfaction after employment.

• Journal of the Korean BIBLIA Society for library and Information Science
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• v.34 no.4
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• pp.235-257
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• 2023

The pandemic, which came unannounced, has caused people to feel the limitations of physical books and spaces, and discussions on library digital capabilities and sustainable library services are spreading. The e-book service of public libraries is at the stage of expanding to the autonomous district level and seeking to revitalize the service. In this study, a user satisfaction survey was conducted on the Gangdong district Library in Seoul to identify the current status of public library e-book services and suggest improvement measures. Based on the analysis results, improvement measures were derived in three aspects: expanding e-book content, strengthening user support services, and improving the e-book system management system.