• 한국IT서비스학회:학술대회논문집
• /
• 2008.05a
• /
• pp.383-388
• /
• 2008

본 연구에서는 IT인력을 대상으로 개인특성과 조직특성이 경력만족 및 경력전망, 그리고 경력몰입에 미치는 영향과 경력만족 및 경력전망의 매개효과를 연구하였다. 개인특성에는 성장욕구강도, 자아존중감, 경력계획을, 조직특성에는 분배공정성, 성장기회제공, 경력관리를 선정하였으며 매개변수로는 경력만족 및 경력전망을 선정하였다. IT 인력의 경력몰입을 실증적으로 연구하기 위해 국내 IT관련 업체에 종사하고 있는 개발자 및 전산실 직원들을 대상으로 설문조사를 실시하였다. 설문지는 총 220부를 배포하여 195부를 회수하였으며 회수된 설문지를 토대로 요인분석과 회귀분석을 이용하여 가설을 검증한 결과는 다음과 같다. 첫째, 경력성공 변수인 경력만족과 경력전망은 경력몰입에 유의미한 영향을 미치는 것으로 나타났다. 둘째, 개인특성 중 자아존중감이 경력만족에 가장 큰 영향을 미치는 것으로 나타났고 조직특성 중 분배공정성 및 성장기회제공 등에 대한 지각 정도가 높을수록 경력전망에 유의미한 영향을 미치는 것으로 나타났다. 셋째, 경력만족과 경력전망이 경력몰입에 미치는 매개효과를 살펴본 결과 부분적인 매개효과를 나타냈다.

• The Journal of the Korea Contents Association
• /
• v.20 no.4
• /
• pp.254-263
• /
• 2020

The purpose of this study is to verify whether there is a mediating effect of social integration in the relationship between the elderly's change of life and satisfaction of care service through the 'Donation Bank of Social Contribution Activities'. The ultimate aim is to improve social values and the quality of life of the senior citizens. In order to achieve the purpose of this study, a survey was conducted focusing on senior citizens using care services from 50 institutions performing Care Bank activities and data of 434 people were finally used for analysis. For the analysis method, frequency analysis, descriptive statistics, correlation analysis and hierarchical regression analysis were applied by using SPSS 25 package program. As a result of the analysis, it was found that the life changes of caring elderly had a significant effect on satisfaction of care service. In addition, the social integration had a statistically significant mediating effect on the relationship between the elderly's change of life and satisfaction with care service. Based on these findings, practical and policy alternatives were discussed to improve the quality of life of senior citizens, and to enhance social integration and satisfaction with care services.

• Asia-Pacific Journal of Business Venturing and Entrepreneurship
• /
• v.11 no.5
• /
• pp.57-66
• /
• 2016

The study aims to examine the impact of Start-Up Business Incubator System on Performance of the Start-up Graduated from the Business Incubator. This has analyzed 813 startups which had supported by Seoul Metropolitan City in particular from 2009 to 2010. Empirical analysis has choosed business room for free, startup grant for operation, education & coaching support, consulting support by practitioner, promotion & new market opening support and collaboration support among startups in the business incubator as independent variables and also implemented startup success satisfaction degree as a depentent variable. The results shows that the degree of satisfaction on start-up activity support fund for entrepreneur and the degree of satisfaction on collaboration support among firms in the business incubator have statistical significant impact on start-up success satisfaction degree. The study has an implication that it provides a basic data on policy support strategies by central and local autonomous governments that facilitate entrepreneurs to achieve start-up business goals by understanding the factors that affect the business performance of entrepreneurs. In addition, the study offers new directions for entrepreneurs in a way that promotes the start-up performance by business room for free, education & coaching support, consulting support by practitioner, promotion & new market opening support which were investigated as statistical insignificant constructs, so that the author expects new studies about more effective business incubator system to enhance the performanc of start-up in business incubator.

• Journal of the Korea Academia-Industrial cooperation Society
• /
• v.14 no.4
• /
• pp.1675-1682
• /
• 2013

The purpose of this study is to examine the effect of care workers' assistance services on behavioral changes of the elderly. To achieve this, a survey was carried out on 100 elderly people, who receive the services from care workers in J area-based elderly care facilities, and elderly patient families. The results of this study are as follows. First, the effect of care workers' assistance services on the elderly's satisfaction of physical activities showed that the nursing and caregiving services have a significant positive effect on their satisfaction of physical activities(p<.05). Second, the effect of care workers' assistance services on the elderly's satisfaction of psycho-emotional activities showed that the caregiving services have a significant positive effect on their satisfaction of psycho-emotional activities(p<.01). Third, the effect of care workers' assistance services on the elderly's satisfaction of social cognition activities showed that the caregiving services have a significant positive effect on their satisfaction of social cognition activities(p<.01). Consequently, if the elderly receive the repetitive and continuous nursing and caregiving service in the limit that is forced to deteriorate the elderly's physical, psychological and cognitive development, and slow down their activities, there will be changes and promotion in their physical, psychological and cognitive behaviors. In other words, it is of use in that care workers' continuous assistance services can improve the elderly's life, driven by the changes of their physical, psychological and cognitive behaviors.

• Proceedings of the Korean Society for Quality Management Conference
• /
• 2004.04a
• /
• pp.588-594
• /
• 2004

최근 통신서비스 시장 전반적인 성장정체와 경쟁 심화의 영향으로 주요 통신서비스 사업자들은 '고객만족'을 경영의 핵심요소로 설정하고, 다양한 노력을 하고 있다. 이는 신규가입 자 유치가 쉽지 않은 상태에서 고객만족도가 하락할 경우, 결과적으로 가입자 이탈로 이어져 단순한 기업 이미지 하락차원을 벗어나 사업자의 수익에도 직접적인 영향을 미치는 것을 반영하고 있다 이와 관련, 과거의 요금이나 마케팅 차원에서의 가입자 기반 강화 노력에서 탈피해서 서비스 품질에 대한 근본적인 개선과 가입자의 욕구를 미리 파악, 서비스를 제공함으로써 가입자 불만을 최소화하려는 움직임이 증가하고 있다. 특히, 2002년 9월 정보통신부 주도로 초고속인터넷 서비스를 중심으로 서비스수준협약(SLA: Service Level Agreement) 제도가 도입된 이후 아직까지는 제도, 정책, 환경 등의 측면에서 초보적인 수준을 벗어나지는 못 하고 있지만, 통신사업자 입장에서는 점차 증가하는 가입자의 불만에 대응책과 경쟁 사업자 대비 차별화 방안 모색의 필요성 증가로 인해 그 활용도가 증가하고 있다. 이에 본 논문에서는 통신서비스에 대한 SLA 제도 도입과 관련해서 SLA 제도에 대한 사용자의 반응을 파악, 향후 품질보장형 네트워크의 구축, 사용자의 고품질 서비스에 대한 요구 증대, 사용자 보호정책 강화 푸진 등에 따른 통신사업자 입장에서 참고할 만한 사항을 제시 하고자 한다.

• 한국HCI학회:학술대회논문집
• /
• 2007.02b
• /
• pp.159-164
• /
• 2007

일상생활 속에 익숙하게 자리 잡은지 오래인 모바일 폰은 이미 고유의 기능인 음성통화와 문자메시지에 대한 서비스가 포화상태 이르러 새로운 수익 창출산업으로 무선인터넷서비스가 각광받고 있는 실정이나, 초기 사용자들에게 부정적인 기대 불일치 경험을 누적시켜 소극적인 사용이나, 사용회피를 유도하는 등 아직까진 기대 이하의 성적을 거두고 있는 실정이다. 예상을 뛰어넘는 과도한 요금에 놀라 이후 무선인터넷 사용을 꺼리게 된 경험이나, 청소년들의 무분별한 무선인터넷 사용에 따른 사고 등 폐해들에 대한 기사 등은 이미 낯설거나 놀라운 뉴스가 아니며, 이러한 직 간접경험들로 인해 아예 무선인터넷을 경험해보고자 시도조차 하지 않는 잠재고객 또한 많은 것이 사실이다. 본 논문에선 설문과 실험을 통해 현재 모바일 사용자들의 무선인터넷 서비스에 대한 기대, 사용 패턴, 만족도 및 바램과 요금체계에 대한 이해도 등을 조사하고, ‘불확실성 회피성향’이 사용회피에 미치는 역효과를 증명하여, 요금체계와 관련한 서비스업계의 개선 방향 제시에 연구목적을 가진다.

• Journal of the Korea Society of Computer and Information
• /
• v.26 no.11
• /
• pp.255-261
• /
• 2021

In Korea, there are a total of 8 creative cities selected by UNESCO in 7 fields. UNESCO creative city refers to a network of creative cities with international level of experience, knowledge, and expertise in the field of culture and arts. Based on the PCSI 2.0 model, this study conducted a satisfaction survey of experts on Daegu's Creative City. Variables were composed of service quality, social responsibility, inconsistency, satisfaction and performance, and service quality was measured by dividing it into three categories: content quality, delivery quality, and environmental quality. Therefore, this study verified that the three types of quality, social responsibility, and inconsistency affect satisfaction, and that satisfaction affects performance. As a result of the study, it was found that the three service quality did not directly affect satisfaction, but rather affected satisfaction through inconsistency. So, 3 out of 10 hypotheses were rejected.

• Journal of the Korea Society of Computer and Information
• /
• v.11 no.5 s.43
• /
• pp.299-310
• /
• 2006

The purpose of this study is to analyze an effect for the resident satisfaction and quality of life against public administrative service to provide for community residents by the rural-urban consolidation community in the case of 3 cities (Sunchon, Gwangyang, Naju) that have consolidated since January 1995 and Yeosu city that has consolidated in March 1998. This study attempted to empirical survey and analyzed 270 number of 4 cities residents samples in Jeollanamdo through SPSSWIN. As a result of this factor analysis, equality of public administrative service, counterplan of residents, efficiency and access of administrative organ are showed as factors are associated with the satisfying degree of public administrative services for community residents.

• Journal of the Korea Convergence Society
• /
• v.11 no.3
• /
• pp.181-186
• /
• 2020

The purpose of this study is to empirically examine the factors affecting the binge-watching behaviors of OTT service users by using a multi-layer perceptron (MLP) artificial neural network. All samples (n=1,000) were collected from 'A survey on user awareness in OTT service' published by a Media Research Center of the Korea Press Foundation in 2018. Our research model includes one dependent variable which is binge-watching behaviors on OTT service and five independent variables such as gender, age, frequency of service usage, users' satisfaction with content recommendation algorithm, and content types mainly consumed. Our findings demonstrate that age, frequency of service usage, users' satisfaction with content recommendation algorithms, and certain types of contents (e.g., Korean dramas, Korean films, and foreign dramas) were found to be highly related to binge-watching behavior on OTT services.

• Proceedings of the Korean Society of Food and Cookery Science Conference
• /
• 2003.05a
• /
• pp.83-83
• /
• 2003

현대 사회에서의 식생활 양상은 다양성, 편리성을 추구하는 경향을 나타내고 있으며 또한 핵가족 및 독신자 가족 중대 등 가족제도의 변화로 외식의 기회는 증가하고 있는데 최근 빠른 속도로 성장 보급되고 있는 것이 집으로 음식을 가져가도록 서비스를 제공해주는 take-out food점이다. take-out food점의 주 고객으로 부상하고 있는 서울, 경기지역의 대학생들을 대상으로 take-out food의 이용실태 및 만족도를 조사함 으로써 소비자들에게는 질 좋은 서비스를 받을 수 있도록 하고 효율적이고 합리적인 take-out food점 운영을 위한 기초 자료를 제공하고자 하였다. (중략)