• Journal of Navigation and Port Research
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• v.31 no.5 s.121
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• pp.385-393
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• 2007

This study aims to verify the structural relationship among service orientation, employees' satisfaction and business performance primarily on the International Freight Forwarders. For carrying out the study, literature survey relating to service orientation, satisfaction and performance along with empirical analysis was carried out. Results of analyses were found to be as follows: first, International Freight Forwarder's service orientation has had influence on employees' satisfaction second, employees' satisfaction in the freight forwarding companies has had influence on financial performance.

• The Journal of the Korea Contents Association
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• v.7 no.9
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• pp.183-193
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• 2007

This paper is investigate the relations on the market orientation, service quality, customer satisfaction and customer loyalty in hotel restaurant. The research findings support that there are significant factors of market orientation between customer satisfaction and customer loyalty in hotel restaurant. That is, if hotel restaurant employees perceive a hotel restaurant to have high market orientation, they will have greater service quality. The greater the customer satisfaction of the hotel restaurant employees, the greater customer loyalty. It implies that hotel restaurant should have a great interest in internal marketing.

• The Journal of the Convergence on Culture Technology
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• v.9 no.5
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• pp.91-98
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• 2023

This study is an exploratory research on smart healthcare services, specifically focusing on a multi-channel CCR based healthcare service system. The study examines the overview and operational principles of the service system, highlighting the significance of user communication and its role in the system's functionality. Furthermore, the study investigates the impact of service quality on user satisfaction and intention to continue using the service. To achieve this, a structural equation modeling(SEM) analysis was conducted with a sample of 188 users who owned and utilized healthcare devices and apps. The results indicate that service quality dimensions (reliability, responsiveness, empathy, assurance, and tangibility) all had a positive influence on user satisfaction. Additionally, user satisfaction was found to have a significant impact on intention to continue using the service. The findings of this study contribute to exploring the effectiveness and potential value of CCR-based smart healthcare services. It was also provided insights for the future development of smart healthcare systems that offer accurate health information and personalized services for individual health management and prevention.

• The Journal of the Korea Contents Association
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• v.17 no.3
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• pp.675-682
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• 2017

This study used the fifth additional data of the panel research on security for the aged conducted by National Pension Research Institute in 2014, and studied the level of satisfaction about life targeting 7,763 middle- and old-aged people in their 50s or older. Social support, one of the influential factors on satisfaction about life, had a positive impact on satisfaction about life, and material support and emotional support were found to have a big influence.

• Journal of Korea Society of Industrial Information Systems
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• v.23 no.4
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• pp.55-67
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• 2018

The objective of this study is to investigate the effect of ERP system quality factors on the system use satisfaction and on personal and organizational performances. For achieving this objective, we investigated the interrelationship among quality factors, use satisfaction and business performance in the companies which operate the ERP system using questionnaires, whereas many previous studies focused on general quality factors such as the relationship between system quality and use satisfaction on organizational performance. The difference between our study and previous studies is that we classified the information system quality into three categories (system quality, information quality, and service quality) before analyzing the respective relationship among three identified variables (use satisfaction, individual performance and organization performance). The result of this study proved that the system quality, information quality, and service quality considered as the ERP system quality factors have a positive effect on user satisfaction level, respectively.

• Journal of the Korean BIBLIA Society for library and Information Science
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• v.13 no.2
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• pp.75-96
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• 2002

This is a user study of the public access to the Internet at public libraries in Busan and Kyungnam province. The mainstream of users was identified as a typical 'information rich'. It was found that public libraries were not successful in leading the traditional non-users into the libraries with public access to the Internet in libraries. For users the most attractive feature of the service was the fact that it was given for free, while they were not value the professional guidance of librarians. Upgrade of hardwares and telecommunication infrastructure was at the highest priority of the users want list, Some strategies for the public access to the Internet at public libraries were proposed.

• Journal of Information Management
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• v.43 no.2
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• pp.133-150
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• 2012

This study showed the activation of public library services utilizing twitter. Top five American public library twitter's 1,373 tweets collected, analyzed by content types and examined applicability into public library services. Based on the results, it suggested that public library services can be activated by auto-tweeting informations within home page, re-tweeting of timely informations, generating HASH tag, using diverse social medias, active re-tweeting/replying, and utilizing twitter programs such as twit-bot. Finally, the study proposed that evaluations about twitter services such as satisfaction survey should be carried out.

• Journal of Service Research and Studies
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• v.7 no.2
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• pp.17-41
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• 2017

The purpose of this research is to investigate the factors that impact customer satisfaction and loyalty in mobile payment services. Specifically, this research (1) studies the influence of company reputation on customer satisfaction and loyalty, (2) examines service quality dimensions that increase customer satisfaction, and (3) assesses switching barriers as moderators in influencing customer loyalty. Findings of this empirical research reconfirm the point of view that company reputation, service quality, and switching barriers are crucial for customer satisfaction in mobile payment services. The research methodologies that were used to verify the hypothesis in this study included customized surveys and structural equation modeling. The results demonstrated that company reputation significantly affects customer satisfaction and loyalty. Additionally, the results indicated that only two of the five total service qualities, ease of use and the security/privacy qualities, have positive influences on customer satisfaction. Customer satisfaction has also proven to be a significant influence on loyalty. Lastly, the results showed that among the factors of switching barriers, the factors of lost performance costs, sunk costs, setup costs, the attractiveness of alternatives, and service recovery have moderating effects on the relationships between customer satisfaction and loyalty. Base on the results, this research recommends that firms aim at devising integrated strategies that make switching barriers act as complements to customer satisfaction.

• Journal of the Korean Society of Marine Environment & Safety
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• v.11 no.2 s.23
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• pp.73-76
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• 2005

Current operating system and passenger satisfaction level of remote island route are examined in this study. A large quantity of survey was conducted among remote island route passengers and the result was examined in depth The survey result slightly exceeded average effectiveness rating; 2.8 based on a five-point scale was obtained. The survey shows that the service satisfaction level is not very high When long term remote island route development plan is established, a support from the government is expected for survey result to reflect on the development plan.

• Korean Business Review
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• v.15
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• pp.1-24
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• 2002

Many of the universities in Korea recently is changing the school policy oriented from the supply approach to the demand as the case of business companies. Customer orientation is the key point of the customer satisfaction. But there are few studies focused on the satisfaction of students as a customer. In this paper, we studied the components of satisfaction in university life, the factors affecting on the satisfaction of students, and the relationship among them. The principal components of satisfaction in university life are services related to the activities of students, the utilization of welfare facilities, curriculum, the adminstration on students, and the department office. Factors affecting on the satisfaction of students are expectation, pride, self evaluation on learning, and special activities. Demographic variables, for example, sex, grade, colleges, and so on are also important factors. We also found the fact that the pride was the most important factor, and it gives positive drive on the satisfaction of students in university life. It gives us the important implication to the school policy.