• The Journal of the Convergence on Culture Technology
• /
• v.4 no.4
• /
• pp.241-247
• /
• 2018

This study investigated sense of community influencing satisfaction with center teacher and service use evaluation and mediating effects of school adjustment involving sense of community, satisfaction with center teacher and service use evaluation among adolescents in community child center. Secondary data analysis from the 2nd Panel Survey on Service Satisfaction with Community Child Center was performed using data of 438 the first grade middle school aged student in 2017. Correlation coefficient and step-wise Regression using SPSS 18 program 18.0. and Sobel test showed that the higher of satisfaction with center teacher and center service use evaluation influenced the more enhanced sense of community, and school adjustment had partial mediating effect among them. Therefore, to promote low income adolescents' sense of community, this study suggested the need to persist the sustainable relationship between satisfaction with center teacher and adolescents and to improve quality of service and to develop and apply the community action program connecting community child care center and school system.

• Journal of Convergence for Information Technology
• /
• v.10 no.7
• /
• pp.194-206
• /
• 2020

This study aims at creating a daily life satisfaction improvement plan by using motivation for seeking need for rehabilitation services and self-efficacy in individuals who returned-to-work and reemployed injured workers. The subjects of this study were 2,642 returnees and 3,742 reemployed individuals who participated in the first to fifth year survey of the first cohort of the Panel Survey of Workers' Compensation Insurance. The analysis checked the mediating effect through the multiple regression analysis and bootstrapping. The result indicated the need for rehabilitation services had negative impact on self-efficacy and daily life satisfaction whereas self-efficacy had a positive effect on daily life satisfaction and played a mediating role between the need for rehabilitation services and daily life satisfaction. Based on these results, a need for the advancement of social psychological rehabilitation program and establishing an integrative rehabilitation process were identified.

• Convergence Security Journal
• /
• v.23 no.3
• /
• pp.83-91
• /
• 2023

The purpose of this study is to verify how much the education service quality related to physical security of security department students affects college life satisfaction and academic continuation decision. To this end, a survey was conducted from April 10 to 28, 2023 targeting 200 university students receiving physical security education at the university. The survey contents were composed by dividing the variables into "first, educational service quality, second, college life satisfaction and third, academic continuation decision," and based on this, 3 research hypotheses were selected. We calculated regression analysis to examine the study model. Analysis result, among the 3 research hypotheses, "Educational service quality ⇨ College life satisfaction, College life satisfaction ⇨ Academic continuation decision" was significantly calculated and adopted, but "Education service quality ⇨ Academic continuation decision" was found to be insignificant and rejected. According to the results of a survey conducted among students, it seems that students will have the academic continuation decision only when they are college life satisfaction.

• Annual Conference of KIPS
• /
• 2015.10a
• /
• pp.1851-1854
• /
• 2015

웰니스 휴먼케어 서비스의 제공은 최근 2010년 이후에 시작되었으며, 이에 대한 효과평가 혹은 서비스 질 평가는 거의 이뤄지지 않고 있다. 활동량계, 심전도계, 식습관 모니터링 앱 등과 같은 신체적 웰니스 측정 장치와 바이브라 이미지, 맥파/호흡 측정기, 코티졸 측정기 등과 같은 정신적 웰니스 측정 장치들이 개발되고 출시되고 있으나, 웰니스 휴먼케어 제품과 서비스 만족도 측정도구가 없어서 개발 제품과 서비스 만족도를 타당성 있게 측정할 수 있는 도구개발이 필요하다. 본 논문에서는 실증 대상자 면담과 설문 문항에 대한 관련 전문가 내용타당도 검증을 통해 웰니스 휴먼케어 제품과 서비스 만족도 설문 문항을 개발하였으며, 이를 실증사업 참여자 대상으로 시행한 조사 결과 분석을 제시한다.

• Proceedings of the Korean Society of Computer Information Conference
• /
• 2020.07a
• /
• pp.211-213
• /
• 2020

최근 중국 시장에서 모바일 결재 서비스이 사용량이 매우 증가하고 있으며, 세계 모바일 결재 시장에서 1위를 차지하였다. 모바일 간편 결제란 일반적으로 재화, 서비스 이용에 연관된 결제를 모바일 단말기로 처리하는 것을 말하는데. 고객들의 수요를 만족시켜 사용도를 높이고 고객충성도를 효과적으로 배양하고 끌어올리는 것은 각 모바일 간편결제 서비스 플랫폼들의 초미의 관심사가 되었다. 이에 본 논문에서는 중국 모바일 간편결재 서비스품질과 기술수용모델이 고객만족도와 재사용의도에 미치는 영향을 살펴보았다. 그리고 유형별 분석결과에 대한 차이가 있는지 살펴보았다. 먼저 선행연구를 바탕으로 연구모형 및 연구가설을 설정하고, 중국의 고객들을 대상으로 250명을 대상으로 설문조사를 실시하였고, SPSS 19.0 통계분석 프로그램을 사용하여 실증분석을 하였다.

• Journal of the Korean BIBLIA Society for library and Information Science
• /
• v.24 no.1
• /
• pp.83-103
• /
• 2013

According to the results from the recent research in Business field, the correlation between customer satisfaction and customer loyalty is not strong. Based on this understanding, the first purpose of this study was to investigate the correlation between public library service user satisfaction and public library service user loyalty. To achieve this purpose, the study conducted a survey of 240 public library users. The findings of this study are 1) the correlation between 'public library service user satisfaction' and 'public library service user loyalty' exists. However the strength of the correlation is moderate, 2) the correlation between 'public library service user satisfaction' and 'public library service users' intention to use new library services' is the weakest among the variables of 'public library service user loyalty', and 3) the correlation between 'public library service user satisfaction' and 'public library service users' intention to recommend library services to others is the strongest among the variables of 'public library service user loyalty'. The second purpose of this study was to find the moderator variables between public library service user satisfaction and public library service user loyalty. According to the study results, the following moderate variables are found: 1) physical accessibility, 2) lack of diversity in library service, 3) car-parking issues, 4) lack of diversity and recency in collections, and 5) lack of convenience in facilities.

• International Commerce and Information Review
• /
• v.13 no.4
• /
• pp.463-484
• /
• 2011

The survey was conducted by Chinese students who currently attend universities for the purpose of evaluating factors that determine the quality of educational services of universities in Korea. Three public universities and five private universities in Kyungsang province were surveyed for the purpose of this study with standardized questionnaires. The study raised questions on four different fronts: 1) Is there a difference in the importance of evaluation factors by Chinese student's on the quality of educational services between public universities and private ones? 2) Is there a difference in the degree of satisfaction felt by Chinese students who attend public universities or private ones? 3) Are there any significant differences in the importance of evaluation factors and satisfaction with the quality of educational services? 4) How different the relative influence of evaluation factors has on satisfaction with the quality of educational services for overall Korean university system? The results of this study showed that there was no statistical difference in signification in the importance of evaluation factors on the quality of educational services between public universities and private universities. Only the relationship factor in criteria four had an effect on satisfaction with quality of educational services between public and private universities. There were significant differences in the importance of evaluation factors and satisfaction with the quality of educational services. Chinese students determined that professor's lectureship as the most important factor, and is the ultimate deciding factor whether they attend a public or private university. It should be noted that studying and knowledge are primary concerns to them. Improvements in the quality of educational services in area of lectureship, physical education facilities, relationship, and administrative services are essential and crucially important for Korean universities in order to attract foreign students and to enhance their competitiveness in the global setting.

• Journal of Information Management
• /
• v.42 no.2
• /
• pp.67-84
• /
• 2011

In this paper, our goal is to examine the factors of service quality and user's satisfaction in Software as a Service(SaaS). Based on the theoretical framework like service quality theory we develop and test a theoretical model, propose hypotheses and analyze the effects of SaaS' flexibility and customizability on the service quality and the satisfaction of SaaS' users. For this research, questionnaire survey was conducted with literature study and the PLS(Partial Least Square) was used to analyze the measurement model and hypotheses testing. The PLS analysis results indicate that SaaS' flexibility affects SaaS' service quality and the users' satisfaction and SaaS users' satisfaction is influenced by SaaS' service quality. Furthermore, SaaS' customizability affects SaaS' service quality, however, does not affect the users' satisfaction. Practical implications of these findings and future research implications are also discussed.

• Journal of the Korea Convergence Society
• /
• v.9 no.10
• /
• pp.441-448
• /
• 2018

The purpose of this study was to investigate the factors affecting of hospital information system quality factors on user satisfaction and service innovation performance in general hospitals. Using 5-point Likert scale, survey was performed on 250 nurses on hospital information system quality, user satisfaction, and service innovation performance. Data were analyzed by t=test, ANOVA, correlation and regression analysis using SPSS WIN 24.0 program. The results showed that significant correlation between service innovation performance and independent variables was seen in system quality (r=0.644, p<.001), information quality (r=0.650, p<.001), service quality (r=0.629, p<0.001) and user satisfaction (r=0.831, p<.001). User satisfaction was a moderating variable between hospital information system quality and service innovation performance with explanatory power of 78.4%. Higher user satisfaction (B=0.557, p<.001) showed positive correlation with greater service innovation performance. Investigating the mediating role of user satisfaction between EMR quality and service innovation performance, it is suggested that importance of system quality, user friendly system support and service.

• 한국HCI학회:학술대회논문집
• /
• 2006.02b
• /
• pp.327-333
• /
• 2006

낯선 환경에서 이동하며 여행하는 여행자들은 문화와 언어 등의 차이로 인해 어려움에 부딪히며 다양한 문제를 갖는다. 그로 인해 만족스러운 여행을 달성하지 못하거나, 안 좋은 추억들을 가지게 된다. 이러한 상황에 부딪힐 때마다 여행자들은 문제를 해결하기 위한 정보를 매 순간마다 찾아 사용하게 된다. 따라서, 만족하는 여행을 달성하기 위하여 자신의 상황에 가장 적절한 정보에 대한 니즈가 증대 되었다. 본 연구는 '미래의 유비쿼터스 컴퓨팅 시대의 여행자가 만족스러운 여행을 하기 위하여 정보 서비스는 어떻게 제공되어야 하는가?' 라는 물음으로부터 시작하였고, 이를 위하여 사용자의 상황에 따라 가장 적절한 서비스를 하는 컨텍스트 인식 서비스가 낯선 상황을 매번 접하게 되는 여행자들에게 유용한 방법으로 제시될 수 있을 것이라는 전제하에 진행되었다. 본 연구에서는 여행자가 처한 상황에서 가장 필요로 하는 최적의 정보를 휴대전화 인터페이스를 통해 얻음으로써, 만족스러운 여행을 할 수 있도록 컨텍스트 인식 서비스를 디자인하는 방법을 제안하였다. 연구의 내용으로는 첫 번째로, 여행자의 상황을 사용자의 목적을 이루기 위한 행위의 단계의 시점으로 보았다. 두 번째로, 여행자들은 목적의 행위단계마다 다른 정보를 사용하며, 원하는 정보의 우선순위는 발생하는 컨텍스트와 관련이 있다는 사용자 조사의 결과 도출하였다. 세 번째로, 이를 바탕으로 여행자가 가지는 목적 중 '식사하기'를 중심으로 각 상황마다 여행자가 필요로 하는 정보를 휴대전화를 통해 제공하는 컨텍스트 인식 서비스의 방법을 제안하고, 마지막으로, 이를 사례에 적용하여 서비스의 컨셉을 구체화하였다.