• Title/Summary/Keyword: 서비스 만족도 조사

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A Study on the User Satisfaction Surveys and Analysis for Improvement of the V-World Service (브이월드 서비스 개선을 위한 사용자 만족도 조사 및 분석에 관한 연구)

  • Kang, Jin A;Hwang, Jung Rae
    • Spatial Information Research
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    • v.22 no.6
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    • pp.23-32
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    • 2014
  • Recently, Korea government make an effort to make jobs through public information disclosure and a public-private partnerships. In this regard, the MOLIT (Ministry of Land, Infrastructure and Transport) is pushing the V-World Business. The V-World is the public platform for the government to disclose spatial and adminstration information. However, the V-World is still not been able to fulfill the role of a public platform, private partnerships window, Warehouse jobs. So, the molit is promoting the V-World advanced project, creating a long-term plan. This study performed a user satisfaction survey and analysis, this result are used as a basis data of the efficient execution of the V-World advanced project and creating long-term planning. Also, we suggested V-World Service Improvement, Open API Service Improvement, future service direction. This study improve the current the V-World, will be utilized as basic data of improving utilization of the use.

Perceived Quality of Korean Restaurants Influencing on Satisfaction and Behavioral Intentions - From the Perspectives of Asian Tourists to Korea - (만족도와 행동의도에 영향을 미치는 한식당의 지각된 품질 요인에 관한 연구 - 한국을 방문한 아시아 관광객의 관점을 중심으로 -)

  • Im, Hyun-Jung
    • Culinary science and hospitality research
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    • v.16 no.1
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    • pp.209-225
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    • 2010
  • The main purposes of this study were to assess Asian travelers' perceptions of service quality provided by Korean restaurants and to identify the relationships among perceived quality, satisfaction, and behavioral intentions. The survey was administered during one-month period of January-February 2009, targeting tourists from China, Taiwan, and Japan who were visiting Korea through escorted tour packages offered by several Korean travel agencies. A total of 223 copies of the questionnaire were collected for the data analyses such as descriptive statistics, factor analysis, MANOVA, and multiple regression analysis using SPSS 12.0 program. The main results of this study were as follows: 1) The results of the gap analysis indicated that the service quality in several areas provided by the Korean restaurants did not meet the tourists' expectations; 2) The factor analysis identified four underlying dimensions of travelers' perceptions of overall service quality provided by Korean restaurants ("value and quality of foodservice", "menu choices", "service quality of employees", and "quality of surrounding area"); and 3) Through multiple regression analyses, three determinants ("value and quality of foodservice", "menu choices", and "service quality of employees") were found to have the greatest impact on tourists' satisfaction and behavioral intentions.

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고객만족도 향상을 위한 맞춤형 관제운영방안

  • Hong, Seok-In;Jo, Han-Nam
    • Proceedings of the Korean Institute of Navigation and Port Research Conference
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    • 2011.06a
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    • pp.141-143
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    • 2011
  • 해상교통관제서비스는 그 수요자인 항해자들의 요구사항을 만족시키는 것이 최우선 과제이다. 본 연구에서는 인청항 VTS를 이용하는 선박들을 대상으로 관제서비스 이용자 만족도 조사를 실시한 결과를 중점적으로 분석하였다. 우선 선박통항량과 항행안전정보 제공의 상관관계를 분석하였고, 그 중 유용한 정보에 어떤 것들이 있는지 알아보았다. 이러한 분석을 토대로 선박 통항량 폭주 시 효율적인 관제서비스를 제공하기 위해서는 관제사의 탄력적 배치 및 고객의 요구에 부응하는 맞춤형 관제정보제공 체제를 구축하여야 한다는 결론을 도출하였다.

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Effects of Service Characteristics of a Subscription-based OTT on User Satisfaction and Continuance Intention: Evaluation by Netflix Users (구독형 OTT 서비스 특성이 이용자 만족과 지속 사용 의도에 미치는 영향: 넷플릭스 이용자를 대상으로)

  • Chung, Yongkuk;Zhang, Wei
    • The Journal of the Korea Contents Association
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    • v.20 no.12
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    • pp.123-135
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    • 2020
  • This study examined how the quality of Netflix service affects user satisfaction and continuance intention. This study classified the quality of Netflix service as content diversity, rate system appropriateness, recommendation system, N-screen service, binge viewing, and service quality, and examined the effect of each dimension on user satisfaction and continuous intention. We conduced an online survey on 202 Netflix users and analyzed the data with the SEM. Results are as follows. First, content diversity, recommendation system, binge-viewing and service quality are positively associated with user satisfaction. Second, the N-Screen service has neither direct nor indirect effects on continuance intention. However, rate system has a direct effect on continuance intention. On the other hand, content diversity, recommendation systems, binge-viewing, and quality of service affect continuance intention positively through user satisfaction. Finally, it is shown that user satisfaction and continuance intention have a significant static correlation as predicted.

The Effect on the Life Satisfaction of the Workers in the Shift Work Service: The Fifth Korean Working Conditions Survey (교대근무 서비스 종사자의 생활만족도에 미치는 영향: 제 5차 근로환경조사를 이용하여)

  • Kim, Hyeon-Ah;Lim, So-Hee
    • Journal of the Korea Academia-Industrial cooperation Society
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    • v.22 no.1
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    • pp.178-187
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    • 2021
  • This study is a descriptive correlation study to identify the factors affecting life satisfaction for shift service workers and is a secondary data analysis study using the raw data from the Fifth Korean Work Environment Survey. Five hundred and seventy-seven study subjects were selected from 20-year-old wage workers who had more than one year of work experience at the time of the survey and had worked more than 40 hours a week. The analysis used SPSS 23.0 WIN, including a t-test, one-way ANOVA by Scheffe test, Pearson's correlation oefficients, and Hierarchical multiple regression analysis. Regarding the general characteristics of the subjects, there was a difference in life satisfaction according to age, educational level, industrial type, and subjective health status. The higher the work-life balance and work satisfaction of the shift service worker, the higher the life satisfaction. In addition, social support had a moderating effect on the relationship between work-life balance and work satisfaction of shift service workers. Active social support, work satisfaction, and work-life balance improvement promotion programs were developed and applied to shift work service workers considering the factors influencing life satisfaction, thereby improving the life satisfaction of work shift service workers.

A Survey on the Present Situation and Satisfaction in Assistive Technology of Person with Physical Disabilities (지체장애인의 보조공학 이용 실태 및 만족도 조사)

  • Lee, Chun-Yeop;Kim, Eun-Joo;Noh, Dong-Hee;Moon, Seo-Jin;Park, Sung-Ho;Chae, Gang-Seok;Chang, Moon-young
    • The Journal of Korean society of community based occupational therapy
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    • v.3 no.1
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    • pp.21-31
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    • 2013
  • Objective : This study was aimed to survey the present situation and satisfaction in assistive technology of the physically disabled person. Method : 110 patients, being diagnosed with spinal cord injury and stroke, were chosen and structured interview was carried out using by a questionnaire. Result : The followings are the results of this study. First, spinal cord injury(76.2%) and stroke(72.5%) patients used the most wheelchair and mobility devices in assistive technology device. Second, they were satisfied in effectiveness of assistive technology device. Third, spinal cord injury(39.4%) patients used the most repair service in assistive technology service. Fourth, stroke(28.2%) patients used the most application and training service. Fifth, they were satisfied in professionality while were dissatisfied in service delivery program. Conclusion : The results of this study would contribute to better assistive technology for the physically disabled person.

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A Survey on the Consumer's Satisfaction Factors in Internet Shopping of Agricultural Products (농산물 인터넷 쇼핑의 소비자 만족요인에 관한 조사연구)

  • Seo, Young-Ok;Kim, Jin-Suk
    • Journal of agriculture & life science
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    • v.43 no.2
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    • pp.65-78
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    • 2009
  • The purpose of this research is to analyze the factors influencing satisfaction level of consumers using internet shopping mall to purchase agricultural products and to check relationship between satisfaction factor and intention in current situation of fast diffusion of market size for agricultural product e-commerce. Purchase motivation in internet shopping mall was shown to be the reason of convenience rather than confidence degree for agricultural product consumers. Consumer satisfaction factor of agricultural product internet shopping mall can be distinguished by confidence in service quality, diversity of products, delivery and customer support, and security. The result of this research will help us understand the determination factor of consumer satisfaction and their intention about internet shopping, while finding out what consumers expect from internet shopping when purchasing agricultural products.