• Title/Summary/Keyword: 서비스 만족도 조사

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An Empirical Study on the Strategies for the Container Terminal in Pusan (부산항 컨테이너터미널의 경쟁력 제고를 위한 전략에 관한 실증연구)

  • 권능중;김성규;안기명
    • Journal of Korean Port Research
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    • v.13 no.2
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    • pp.245-254
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    • 1999
  • This paper aims to derive the strategies for the container terminal in Pusan. So it has focused on analyzing the current conditions of Pusan container terminal while evaluating the difficulties arising from the existing facilities/equipment and the operating system in the Pusan Korea Container Terminal through the workers at the container terminal and at off-dock CY. The object of this study is to assist the existing terminals to operate the facilities/equipment reasonably and to contribute shaping the ports policy which will be the basis of constructing new ports that will remain competitive while maintaining superiority over the ports in northeast area. According to the analysis 68% of the supplier answered that their terminal services which are the most important factor in running a terminal were superior to the other while only 28% of the user answered that they thought the current services were superior. For the areas of supplementing the terminal the people working at the terminal answered in the order of business operation equipment the number of berth service and management ability while the user answered in the order of service computer system transportation system and equipment. According to the regression analysis it became clear that there should be more effort toward improving or supplementing the facility scale facility usage charge transportation facilities which will assist in developing competitiveness of the terminal. It was also noted that management ability and business ability were mentioned as the important factors in operating a terminal.

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A Study on the Practical Use of Construction Technical Information System through the application of the DMAIC Method (DMAIC방법론을 활용한 건설기술정보시스템 활용도 제고방안에 관한 연구)

  • Kwon, O-Cheol
    • Journal of the Korea Institute of Building Construction
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    • v.10 no.1
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    • pp.91-99
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    • 2010
  • The purpose of this study was to present the 6 sigma technique in construction projects, and to review the possibility of 6 sigma introduction. DMAIC (Design, Measure, Analyze, Improve, Control) methodology was used to increase the utilization of TIMS (Technology Information Management System). The results of this study were as follows. The introduction of the 6 sigma technique was very effective in the construction industry, but there were many difficulties in its application because of the characteristics of construction. As the 6 sigma technique emphasizes management based on data, it is essential to accumulate historical data and to achieve the standardization of the construction business process. Furthermore, it is necessary to apply 6 sigma for the competitiveness of the construction industry, and the development of suitable 6 sigma methodology for the construction industry is required.

A study on factors affecting the use and performance of SMEs' overseas marketing support projects (중소기업 해외마케팅지원사업의 활용과 성과에 영향을 미치는 요인에 관한 연구)

  • Jeong, Bok-Hoon
    • Journal of the Korea Convergence Society
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    • v.11 no.5
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    • pp.219-227
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    • 2020
  • Rapid changes in the environment, such as the 4th Industrial Revolution, provide crises and opportunities for SMEs. The government is trying to improve and expand the SME support project, but has not been able to achieve the desired results. This study studied the effective performance factors of overseas marketing support projects in response to changes in the role of SMEs. The research was conducted based on a survey of coporations applying for export support projects. As a result of the research, the corporate competence, the support quality from the support institution, and the consultant competency have a significant influence on the utilization of the support project. In addition, it was analyzed that the utilization of support projects has a significant effect on corporate performance. In order to achieve the performance of support projects under a changing export environment, support organizations, consultants, and coporation should strengthen their competences. This study suggests the criteria for judging the actual factors necessary for the improvement of the export support project, and studies on how to strengthen the competences of each factor should be conducted in the future.

A Study on Marketing Analysis of Incheon Container Ports (인천항의 마케팅 분석 및 개선방향에 관한 연구)

  • Chung, Tae-Won;Choi, Sae-Kyung
    • Proceedings of the Korean Institute of Navigation and Port Research Conference
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    • v.1
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    • pp.301-308
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    • 2006
  • Fierce competition to attract the increasing container cargoes of north china in competitive ports have make port marketing to be desperate necessity. In this situation, port marketing of Incheon container ports is requisite conditions to leap one step. Therefore, this study aims to propose core factors for marketing strategy, by the feasible marketing analysis. The major shows as follows. Incheon is required to adjust port tariff and handling cost by incentive policy, enhance service coming alongside the berth, increase efficiency of port handling service and inland transportation system.

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The Relationship between the Perceived Career Barriers on the Career Compromise: Focused on the Moderate Effect on the Self-Efficacy (인지된 진로장벽이 진로타협에 미치는 영향 자기효능감의 조절효과를 중심으로)

  • Jang, Woojung
    • Journal of the Korea Convergence Society
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    • v.9 no.11
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    • pp.325-331
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    • 2018
  • The purpose of this study is to examine the influence of perceived career barriers to career compromise of university students who are looking for jobs. In this research, career barriers are classified interior barriers and exterior barriers and the moderate effect was verified on the relation between both barriers and career compromise. The collected 280 survey sheets were analyzed using regression analysis. As results, both career barriers affect on the career compromise positively. And self-efficacy has a moderate effect on the relation between career barriers and career compromise. These findings show that self-efficacy can help students overcome their career barriers. In the further studies, it is necessary to examine whether the employee' job satisfaction and turnover rate are related to self-efficacy.

A Case Study on the Experience of Using a Cloud-based Library Systems (클라우드 기반 도서관 시스템의 사용경험에 대한 사례연구)

  • Lee, Soosang
    • Journal of the Korean Society for Library and Information Science
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    • v.55 no.1
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    • pp.343-364
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    • 2021
  • In this study, as examples of domestic libraries currently using the cloud-based library system, the main characteristics and issues that appeared in the experience of use divided into the processes of introduction, conversion, and operation of each system were investigated, and the results are as follows. First, it is said that new systems were introduced as alternatives to problems caused by the operation of the existing system, and the current products were selected because they were cost-effective. Second, the main issues in the conversion process were data migration work, implementation of existing service functions, and linking problems of internal and external systems in the library. Third, the main advantages identified in the operation process were cost reduction, simple installation and automatic management and maintenance, and convenient use in mobile devices. The main drawbacks were the difficulty of customizing that reflects the characteristics of the library, and the need for stability of the network. The disappeared role of the information technology librarian is the regular system inspection and maintenance support, and various new roles have been suggested. The responses of librarians and users to the new system were generally satisfied rather than dissatisfied.

The Analysis on Sport Emotion Type by Sport Game Characteristics: with Social Big-Data (스포츠 경기의 특성에 따른 스포츠 감정 유형 분석 : 소셜 빅데이터를 중심으로)

  • Kim, Young-Mee;Yang, Jae-Sik
    • Journal of Digital Convergence
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    • v.19 no.7
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    • pp.371-377
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    • 2021
  • This study tried to analyze the types of sport emotion by sport game characteristics. For that, 7 soccer games and 6 baseball games of Korean team in 2018 Asian Games were selected, and the articles and their replies about those on social network services were collected as study materials. Python was used for the collecting and expert group meeting was held for the emotion analysis. As the results of the analysis on sport emotion types by win or lose, the level of opponents and the performance of Korean team as game characteristics, the following conclusions were drawn. First, it was hard to say that win or lose and opponent's level make certain sport emotion type. Second, The performance could made contended, enthusiastic and joyful emotions when judged good, but frustrated, angry, humiliated emotions when bad. Third, social·cultural background or certain event of the games also could effect on the sport emotion types. Follow-up studies with the other game characteristics and more game cases were needed to find out more clear causal relationship.

A Study on the Usability Evaluation and Improvement of Voice Tag Reader for an Visually Impaired Person (시각장애인 대상 음성태그리더기의 사용성 평가 및 개선 방안 연구)

  • Sora Kim;Yongyun Cho;Taehee Yong
    • Journal of Internet of Things and Convergence
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    • v.9 no.2
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    • pp.1-9
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    • 2023
  • This study was conducted for the purpose of improving the usability of the product through the usability evaluation of the voice tag reader to improve the life convenience of the visually impaired. Perceived usability evaluation was conducted for 19 evaluation items based on the evaluation model considering the usability principle and the characteristics of the visually impaired. A total of 50 participants were included for the analysis. As a result of the perceived usability evaluation of the visually impaired, the safety of the voice tag reader, voice and sound quality, and accuracy of voice information were relatively satisfactory. It was found that the reader received a low evaluation in terms of efficiency in use, including the size and weight of the reader, and the convenience of carrying and storing. For the usability improvement, the procedure for using a product needs to be more simplified, and it would be helpful to input and supply tags for commonly used objects in advance.

Predicting Kiosk Discontinuance (키오스크 이용 중단 의도에 영향을 미치는 요인)

  • Kim, Hyo-Jung
    • Journal of Digital Convergence
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    • v.20 no.3
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    • pp.191-200
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    • 2022
  • This study explores the discountinued use intention of kiosk, applying integration model with technology acceptance and theory of planned behavior. An online survey was conducted with 420 senior consumers aged 50-70. This research used SPSS 25.0 for descriptive, t-test, correlation, and regression analysis. Theses results are as follows. First, perceived usefulness, perceived control and satisfaction were higher among male group than female group. Second, perceived usefulness, affective inertia and behavior inertia were significantly influenced the discountined use intention of kiosk in male group. Third, perceived control, behavior inertia and cognitive inertia were significantly influenced the discountined use intention of kiosk in female group. These results enhance understanding of seniors' attitude and negative response to kiosk.

A Study on Vitalization Plans for the Publishing Culture and Industry with a Book Vending Machine at Convenience Stores (편의점 도서자판기를 활용한 출판문화산업 활성화 방안 연구)

  • Lee, Yusin;Ahn, Kyu-Seo
    • The Journal of the Korea Contents Association
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    • v.22 no.5
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    • pp.247-260
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    • 2022
  • This paper investigates plans to expand distribution channels for books by installing a book vending machine at convenience stories for the vitalization of the publishing culture and industry. After establishing the meaning of convenience stories and the concept of a book vending machine, the researcher identified a need for the installation and management of a book vending machine at convenience stories. This plan will promote fairness and transparency in book sales through the convenience store system and push forward outsourcing between the publishing industry and the convenience store industry, the expansion of omnichannel service for consumers, and experiential values for clients to increase their customer satisfaction. The composition of the book vending machine will take the smart library form for its management with a universal design applied to a kiosk program. In the study, the researcher schematized this process and conducted a survey with 310 adults to search for practical management plans for a book vending machine. In the future, more research on the diversification of sales and distribution channels for publications such as the installation of a book vending machine at convenience stores will hopefully contribute to the growing amount of reading per capita and promotion of a reading environment for people according to the vitalization of the publishing culture and industry.