• Title/Summary/Keyword: 서비스 만족도 조사

Search Result 1,505, Processing Time 0.031 seconds

An Exploratory Study on the Meaning of 'the Patient Trusts the Doctor' (의사-환자 관계에서 '환자가 의사를 신뢰한다'의 의미 고찰)

  • Kim, Min-Jeong
    • The Journal of the Korea Contents Association
    • /
    • v.17 no.6
    • /
    • pp.415-423
    • /
    • 2017
  • Patient's trust in their physician is crucial for relationship between patients and their doctors, treatment outcomes such as satisfaction and adherence or revisits. The purpose of this study is to investigate the meaning of trusting the doctor in the doctor - patient relationship and to examine it through the multidimensional measurement tools. Using the convenience sampling method, 328 respondents in their 20s or older who had visited the hospital within 6 months were used as the analysis data. As a result of the research, it is difficult to define the meaning of the patient's trust in the doctor, but it can be summarized as having at least four meanings. First, the doctor should listen carefully to the patient's story and show communication behaviors expressing interest and forming an atmosphere of dialogue. Second, the patient's health should be considered first to understand the patient and empathize with the patient. Third, it should be honest in the examination and procedures related to the treatment as well as the technical ability. Finally, we should try to cooperate with patients.

Extraction of full body size parameters for personalized recommendation module (개인 맞춤형 추천모듈을 위한 전신 신체사이즈 추출)

  • Park, Yong-Hee;Chin, Seong-Ah
    • Journal of the Korea Academia-Industrial cooperation Society
    • /
    • v.11 no.12
    • /
    • pp.5113-5119
    • /
    • 2010
  • Anthropometry has been broadly explored in various fields including automobile industry, home electronic appliances, medical appliances and sports goods with aiming at reaching satisfaction to consumer's need and efficiency. However, current technologies to measure a human body still have barriers in which the methods mostly seem to be contingent on expensive devices such as scanner and digital measuring instruments and to be directly touchable to the body when obtaining body size.. Therefore, in this paper, we present a general method to automatically extract size of body from a real body image acquired from a camera and to utilize it into recommend systems including clothing and bicycle fitting. At first, Haar-like features and AdaBoost algorithm are employed to detect body position. Then features of body can be recognized using AAM. Finally clothing and bicycle recommending modules have been implemented and experimented to validate the proposed method.

Purchasing Behavior Analysis on Internet Shopping Mall of Iranian Young Adults (인터넷 쇼핑몰에서의 이란 젊은 성인층의 구매 행태 분석)

  • Sahraeidolatkhaneh, Atieh;Han, Kwan Hee
    • The Journal of the Korea Contents Association
    • /
    • v.16 no.6
    • /
    • pp.73-81
    • /
    • 2016
  • The electronic commerce environment allows customers to search for information and purchase products and services via direct contact with internet markets. Purchasing through the internet is not a real experience of purchasing, but is based on some pictures, information and advertisements of products. To improve E-commerce environment in Iran, purchasing behavior of Iranian young adults in the internet shopping mall is analyzed in this study. The factors which influence the motivation of internet shopping and the selection of internet shopping mall is investigated, and statistical tests were applied between these factors and other variables such as gender, job, age and education. The results of the tests showed that there is a gender difference on one of the shopping mall selection factor (i.e., abundant information about products); also there is a gender difference on the one of the shopping motivation factor (i.e., possibility of comparing products). Besides, there is a job difference (student or non-student) on the factor of 'Purchase frequency per month'. Other facts are also found that Iranian consumers are not sure about a product's quality, so they refuse to buy products such as foods, clothes and other products. Additionally, they are dissatisfied about the safety of internet shopping malls.

A study of DDS Middleware based Multimedia PACS Data Transmission Scheme for QoS in Hospital Network (병원 전산망에서 QoS보장을 위한 DDS 미들웨어 기반 멀티미디어 PACS 데이터 전송 기법 연구)

  • Kim, Nam-Ho;Seung, Teak-Young;Lee, Suk-Hwan;Lee, Jong-Keuk;Kwon, Ki-Ryong
    • Proceedings of the Korea Multimedia Society Conference
    • /
    • 2012.05a
    • /
    • pp.462-463
    • /
    • 2012
  • 팍스시스템은 의료 영상을 디지탈화한 시스템이다. PACS데이터는 초창기 CR(Computed Radiography)의 경우 10MB내외의 데이터를 발생하였으나 의료장비의 발전으로 인해 DB(Digital Radiography)는 20MB이상의 데이터를 발생하였다. 또 CT(Computed Tomography)의 경우 0.5MB데이터를 100Slice내외의 데이터를 발생하였으나, 현재는 Cardiac/PET 등의 CT는 Multi Frame을 지원하며 300~5000Slice이상의 데이터를 발생하게 됨에 따라 네트워크에 상당한 트래픽이 발생하여 병원 진료 환경에 심각한 영향을 초래한다. 또한, 스마트 폰, 태블릿 pc등의 발전으로 인해 많은 사용자들은 실시간 또는 멀티미디어와 같은 데이터 표현 방식으로 팍스 데이터를 보길 원할 것이며, 팍스 시스템 또한 그러한 요구조건을 만족시키기 위해 발전하고 있다. 병원에서 사용하는 네트워크는 인터넷 서비스의 모토인 best effort방법을 일반적으로 사용한다. 이러한 데이터 전송방식은 진료에 직접적인 영향을 미치는 팍스 데이터의 전송에 영향을 미칠 수 있다. 특히 네트워크의 트래픽이 제한적인 환경에서 높은 대역폭을 요구하는 멀티미디어 팍스 데이터를 다수의 사용자들이 전송받기 원하면 지연시간으로 인해 원활한 진료진행을 방해 받을 수 있다. 이러한 문제를 해결하기 위해 네트워크 개발자들은 QoS라는 개념을 도입하였고, 여러 계층에서 QoS를 보장하기 위한 연구가 진행되였다. 일반적으로, 네트워크에서 QoS를 지원하기 위한 여러가지 형태의 연구들을 조사하고, 분산 시스템을 제어하기 위한 DDS 미들웨어에 대한 연구를 기반으로 병원 네트워크에서 적용 방안을 설계하고 시뮬레이션을 통해 검증함으로써 새로운 형태의 병원 네트워크를 제안하고자 한다.

  • PDF

The Prioritized Traits of Brand Association Initiating Consumers' Preference on Fine Dining selection (고급 레스토랑 선택에 있어서 브랜드 연상 속성의 우선순위 연구)

  • Kwon, Yong-Joo;Kim, Ji-Eun
    • Culinary science and hospitality research
    • /
    • v.15 no.3
    • /
    • pp.179-196
    • /
    • 2009
  • As consumers are more conscious about the preferred traits and branding in restaurant selection, restaurant practitioners are getting more interested in the traits which constitute and influence consumers' brand association. Dining selection is known to be a complicated psychological process that consumers undergo, incorporating social and cultural values, personal tastes, and other psychological factors. This study was designed to investigate the specific non-food traits perceived by consumers in fine restaurant selection. Also, it prioritized those examined traits. Building on exploratory qualitative research, results from 11 interviews through focus group sessions were utilized in data analysis. Content analysis of the interviews enabled categorization of the associations. The categorized variables were utilized for empirical data analysis of conjoint analysis. First, the results suggested five superior traits such as atmosphere, price, customer relations, employee competence, and convenience of systems in fine restaurant brand association. Second, they were prioritized in the order of atmosphere, price, consumer relations, employee competence, and convenience. Finally this study provided practical implications for fine restaurant professionals in linking consumers' psychologically networked traits to brand selection.

  • PDF

The Effect of Lifestyle, Service and Quality of Bakery Products on Purchasing Intention (라이프스타일에 따른 베이커리 제품이 구매 의도에 미치는 영향 연구)

  • Lim, Hyun-Cheol
    • Culinary science and hospitality research
    • /
    • v.16 no.3
    • /
    • pp.14-31
    • /
    • 2010
  • Lifestyle has the largest influence on purchasing intention. Currently, consumers have to be adjusted to dynamic environmental change, therefore they are demanding more and more on bakery items and functional food products. It is important to understand the trend of customers' eating habits and the effect of this trend on purchasing intention as well as the development of special characteristics in purchase, viewpoints, and behaviors. Based on this fact, this study was conducted to classify the types of lifestyle according to the consumer's behavior and to examine how the variety and quality of bakery products affect consumer's purchasing pattern. The subjects of this survey were housewives in thirties and forties at the national capital region. AIO(activities, interests, opinions) analysis was used to classify lifestyle and to investigate the effect or relationship between lifestyle, variety and quality of bakery products. Lifestyle was classified into the pursuit of rationality, the pursuit of utility and the pursuit of convenience. The information was the most concerning area in the pursuit of rationality, the taste in the pursuit of utility, and convenience in the pursuit of convenience. The purchasing intention was not affected by the quality of the bakery product itself but by the satisfaction with the service of the bakery.

  • PDF

The Study of Patients Satisfaction and Expectation of Hospital Foodservice (병원급식 서비스에 대한 환자만족도와 요구도에 관한 조사)

  • Gam, Soon-Ok;Park, Jyung-Rewng;Kim, Myung-Joo;Lee, Mi-Kyung;Shin, Kyong-Hee
    • Journal of Nutrition and Health
    • /
    • v.40 no.3
    • /
    • pp.281-287
    • /
    • 2007
  • The purpose of this study was to measure patients satisfaction and expectation with hospital foodservices, and thereby identify areas for improvement and provide basic data for the introduction of total quality management with hospital foodservices. This survey was carried out on 383 hospitalized patients of 7 hospitals in Deagu, Busan, Changwon with 350 beds to determine the quality satisfaction with foodservices. The subjects were 50.5% male and 49.5% female. 62.6% of the subjects were over 40 age, 31.4% were only educated to middle school or below, 28.3% were hospitalized for 7-14 days. The mean score for taste of diet was 2.79, temperature 3.23, appearances 2.96. Most subjects agreed with following foodservice characteristics that meals of movement (4.03), dress of employees (3.84), kindness of employees and meals arrived exactly the same time every day (3.47) and cleanliness of foods (3.34) and dishes (3.33). The unsatisfied quality attributies were information provide (2.82), variety of the meals (2.91), mixing of meals (2.95), the opportunity to meet with a dietitian (2.97) and prompt dealings with meal complaints (3.01). Most subjects expectation that the decrease the multiple of menus, increase provide of fruits in hospital meals and selective menus in hospital foodservices operations. In conclusion, it would seem to be desirable that hospital foodservices departments introduce selective menus, quality assurance, and increase the meal rounding of dietitians in the patient foodservice.

The Specified Reference Model for Supporting a Teaching&Learning Function of the e-Learning System (e-러닝 시스템의 교수-학습 기능 지원을 위한 명세화된 참조 모델)

  • Lee, Woo-Beom
    • Journal of the Institute of Convergence Signal Processing
    • /
    • v.10 no.1
    • /
    • pp.23-31
    • /
    • 2009
  • Supporting of the user-wanted teaching&learning functions is an important factor to improve the learning effects in a e-learning system. However, most methods are not enough to refer a model for supporting a teaching&learning function in a planning, development, operation, and evaluation. Accordingly, we propose the specified reference model for supporting a teaching&learning function in the web-based e-learning system. To verify the validity of the proposed system, we consulted the students experienced in e-learning system. As a results, The proposed specified reference model can be expected more $11%{\sim}23%$ effectiveness improvement than that of their experienced in the previous system. Also, as the pre-evaluated results using the teaching&learning services supporting degree by the proposed reference model, those measurements are very similar to the services requirement degree of their experienced in e-learning system.

  • PDF

Factors Influcing Elderly Care Burden of A Working Family in Korean Nursing Facilities: A Convergence Approach (한국 요양시설을 이용하는 직장인 가족의 노인 돌봄 부담감에 영향을 미치는 요인)

  • Sung, Kyung Mi;Kim, Eun Jeong
    • Journal of Digital Convergence
    • /
    • v.18 no.2
    • /
    • pp.333-342
    • /
    • 2020
  • The purpose of this study was to identify factors influencing elderly care burden of a working family. Methods: A descriptive correlational design was used. Participants was 153 family member of elderly at five nursing facilities. Data were collected through self-reported questionnaires from July to October 2019. Data were analyzed using an independent t-test, one-way ANOVA, Pearson's correlation, and hierarchical multiple regression analysis with the SPSS WIN 25.0 program. Analysis result, explaining 20,8% of the variance, which indicated that subjects for giving care, monthly admission fee, burden of expenses, and satisfaction for fee service were significant predictors of working family's care burden. Various individual characteristics significantly influenced working family's care burden in aspects of emotional, social, economical, and physical burdens. Therefore, interventions to decrease working family's care burden must focus on their individual factors.

A study on the User Experience of Online Hobby Platform -Focused on the Art Field- (온라인 취미 플랫폼의 사용자 경험 연구 -미술 분야를 중심으로-)

  • Youn, Soo-Jin;Kim, Seung-In
    • Journal of Digital Convergence
    • /
    • v.18 no.8
    • /
    • pp.401-406
    • /
    • 2020
  • This study is an analysis of the user experience of online hobby class platform, focusing on the art field, which reduces space-time constraints and lowers accessibility. To this end, I investigated cases of online hobby class platforms and conducted surveys to measure user experience for university students and office workers in their 20s and 30s in Korea. As a result, we found the gap between the elements satisfying the user experience and the current domestic service, and suggested a way to narrow it down. This study is meaningful in that it proposed ways to further promote online hobby class platforms in the future leisure culture market. It is hoped that this study will be used as data on the user experience of future online hobby platforms and further help discuss practical activation measures.