• Proceedings of the Korea Information Processing Society Conference
• /
• 2009.11a
• /
• pp.439-440
• /
• 2009

본 연구는 IT서비스관리체계의 기술수준과 IT서비스 관리 프로세스 성숙도 정도가 IT 아웃소싱 성과에 미치는 영향을 통계적으로 유의한 분석을 통해 객관적인 결과를 제시함으로써 기업에 IT 서비스의 SCM에 대한 의식 수준 강화와 IT서비스 관리 프로세스의 중요성을 인식 시켜 주고, 이것이 고객만족과 SLA의 성과에 영향을 주고 있음을 시사하고 있다.

• The Journal of Society for e-Business Studies
• /
• v.12 no.2
• /
• pp.135-153
• /
• 2007

As a system integration framework, the role of SOA(Service Oriented Architecture) is widening and increasing day by day. The SOA framework enables software applications or computing resources to integrate flexibly and to provide more various business models. But, it is strongly required of SOA service level management for applying SOA in real business world. In this respect, we need a study on method for managing SOA system for keeping higher quality of SOA. This paper provides a new management method for SOA service level by analyzing quality factors in Web services, as SOA implementation, and negotiation/contract according to SLA methodology.

• Proceedings of the Korea Information Processing Society Conference
• /
• 2009.11a
• /
• pp.555-556
• /
• 2009

본 논문에서는 Workflow Management System(이하 WMS)인 Kepler와 Pegasus를 정책 기반 자원 관리 시스템과 통합한 Hybrid Workflow 관리 시스템을 제안하고, 이를 통해 사용자의 서비스 수준 합의 (Service Level Agreement, SLA) 사항에 따라 서비스 요구 수준을 보장할 수 있는 Workflow 관리 시스템을 구현하여 성능 평가를 수행하였다.

• Journal of the Korean Society for information Management
• /
• v.35 no.4
• /
• pp.51-75
• /
• 2018

This study was intended to confirm the perception of the users for the public libraries specialized service through the difference in library service quality according to the availability of specialized services by utilizing 'LibQUAL+' that is a service quality assessment tool. As a results, there is difference in the minimum and perceived levels between libraries that provide assessment result specialized services for service levels and those that did not. And there was no difference in the expected level. The degree of service showed generally higher user perception in the Adequacy Gap and Superiority Gap than libraries that do not offer specialized services. Therefore, the users of public libraries recognize that libraries that offer specialized services are better served than libraries that do not.

• Korean Journal of Construction Engineering and Management
• /
• v.14 no.3
• /
• pp.22-32
• /
• 2013

Generally, asset management procedure consists of exact information collection, decision of service level, analysis of aspiration level, analysis of financial condition and available budget, preparation of asset management plan, and value of modified asset. In this study, for the risk-based asset management, condition assessment and performance measuring, assessment of failure modes and risks, evaluation/selection of treatment options, and implementation of optimum solution are additionally included. For this, bridge inventory and performance measure considering risks are classified and method of quantitative/qualitative performance measure is suggested. Also, evaluation method of risk analysis for bridge asset management is suggested and basic research is carried out for applicable method of risk-based asset management. Using suggested risk procedure and method of risk-based bridge service level evaluation, it is possible to perform resonable asset management. Moreover, it is concluded that the proposed applicable method of risk-based asset management will provide a solution to contribute the development of systematical asset management for optimal decision making and prototype asset management system.

• Journal of the Korea Academia-Industrial cooperation Society
• /
• v.18 no.8
• /
• pp.8-17
• /
• 2017

Infrastructures such as bridges and tunnels are crucial elements of national economic growth, and sudden collapses may lead to great catastrophes with significant social and economic losses, as well as a loss of lives. Hence, an efficient maintenance technique must be applied to guarantee safety, secure budgets to maintain a certain level of service, and prevent maintenance expenditures from being concentrated in a specific time period. Developed countries have experienced rapid increases in maintenance budgets, and maintenance costs now account for about 40% of the total maintenance budget. The level of service in asset management systems is an essential element for setting management goals and making priority decisions. Therefore, this study uses fuzzy theory to develop a new way to assess the level of service.The assessment model was applied to an actual bridge to evaluate the level of service for users.

• The Journal of the Korea Contents Association
• /
• v.8 no.6
• /
• pp.222-231
• /
• 2008

The research was executed to find out that customers' dissatisfaction level caused from service failure could be increased or decreased by personal value attitude for a event. With the empirical study the research found fate or destiny oriented individuals are more likely to forgive for the service failures than face value oriented ones. The findings will be helpful to increase customers satisfaction levels after customers experienced service failures if a service firm can manage individuals' personal values.

• The KIPS Transactions:PartD
• /
• v.14D no.3 s.113
• /
• pp.319-328
• /
• 2007

As the coverage of Web services become wider and the number of implementation cases is growing, the importance of applying the Web services quality model to real world is increased. For maintaining the level of Web services qualify, it should be required to study on assurance method of Web services qualify level. Assurance for Web services, which is newly proposed by OASIS TC, means the totality of activities for managing the quality level of them. For managing Web service quality, Web service associates could usually use SLA(Service Level Agreement) method in which a service consumer contracts for some service level with a service provider and gives for penalty or pays incentives according to the result of evaluation of services. But, there are some difficulties in applying SLA to Web services, because Web services have publicity, multiple users, and 3rd party for management. So, we need a new assurance method for Web service by considering the characteristics of Web services. This paper provides the new concept of committed assurance level for Web services. This concept can be defined as the set of maximum level of quality expected by each user, which provide the consistent view of Web service quality. This paper presents the method for duality associates to preserve some quality level of Web service by using this concept.

• Korean Journal of Construction Engineering and Management
• /
• v.16 no.3
• /
• pp.24-35
• /
• 2015

Aging educational facility shall be managed and maintained through integrated service perspectives, in consideration of functions of each facility to provide safe and comfortable environment, rather than temporarily fixing/repairing problems. For doing this, it is a must to firstly understand the limitation of highly biased performance-based maintenance practice, which is a most common type applied at present, and therefore to establish maintenance system that reflects the functions and characteristics of maintenance service that a facility was designed with. Therefore, the objective of this study is to find items that have an influence on service level recognition in order to fairly evaluate service functions of educational facilities, and subsequently to use these factors as ingredients of establishing a consistent and efficient maintenance system. Therefore this study proposed explanatory variables to measure influential factors for each major maintenance category. Then appropriate statistical verification was carried out on questionnaires that collected from a number of industry experts to test its fe asibility.

• KSCE Journal of Civil and Environmental Engineering Research
• /
• v.32 no.2D
• /
• pp.147-157
• /
• 2012

Recent studies on development of level of service (LoS) for separated sewer pipe have simply shown high-level of LoS from the perspective of users and financial/social/economical factors, which results in poor connectivity to real maintenance work. The objective of this study is to develope the evaluation indicators of level of service in the manner of function by analyzing the separated sewer pipes with FAST, function analysis systems technique, used in value engineering. The evaluation indicators suggested in this study include all the functions of separated sewer pipes and show an advantage of focused function maintenance. Moreover, developed indicators help to manage archival history and to perform asset management effectively.