• Title/Summary/Keyword: 상담요구

Search Result 304, Processing Time 0.023 seconds

An Object-oriented Bill of Materials system for Designing a Flexible product structure (객체지향적 BOM 설계에 기초한 유연한 제품구조의 설계)

  • 김연민;김영진;조희상
    • Proceedings of the Korean Operations and Management Science Society Conference
    • /
    • 2000.04a
    • /
    • pp.22-27
    • /
    • 2000
  • 수주생산환경에서는 고객과의 주문 상담과정에서 여러 가지 정보(가격, 인도기간, 기호, 제품사양 등등)를 파악해야 된다. 본 연구에서는 고객의 요구에 부합하며, 최적의 제품구조를 가지는 우연한 BOM 시스템을 구성하고자 한다. 이러한 유연한 BOM 시스템을 위하여, 제공되는 정보를 분석할 수 있는 수리적 모형을 제시하고, 이를 객체지향적 패러다임을 이용하여 BOM 시스템 요소들을 UML로 구현한다. 또한, 이러한 연구의 결과를 바탕으로 주문형 컴퓨터를 위한 BOM 시스템을 실제로 구현한다.

  • PDF

The management strategy of the ARS service (ARS 서비스 운영전략)

  • Hwang, eui-chul
    • Proceedings of the Korea Contents Association Conference
    • /
    • 2011.05a
    • /
    • pp.455-456
    • /
    • 2011
  • 고객의 요구사항 다양화 및 콜서비스 요청의 지속적인 증가로 서비스 접점(MOT)의 중요성이 크게 확대되고 있으며, 이는 산업과 업종에 관계없이 모두가 동일한 현안사항을 가지고 있다. 콜량의 예측을 통해 적정인원을 산출하여 실제로 인입되는 콜량과 예측된 콜량을 트래킹하여 예측과 실제의 갭을 최소화하는 것으로 고객만족도 향상에 성패를 좌우한다. 양질의 상담 서비스 제공과 운영 사업비의 효율화는 우리 모두의 관심이자 동시에 해결해야 할 과제이다. 본 연구는 콜센터의 ARS 운영현황과 시장 동향 분석 및 ARS 운영기관 실태점검 및 평가를 통하여 효율적인 운영전략을 모색하고자 한다.

  • PDF

어린이 도서 서평 매체에 관한 연구

  • 장지숙
    • 한국문헌정보학회 학술발표논집
    • /
    • 2004.04a
    • /
    • pp.91-118
    • /
    • 2004
  • 어린이에게 좋은 도서를 제공할 의무와 책임을 지고 있는 대표적인 기관은 도서관이다. 사서는 어린이를 위한 좋은 도서에 대한 정보를 요구하는 개인이나 단체를 위하여 상담과 조언을 할 수 있어야 한다. 그러나 현실적으로 출판물의 양적인 측면을 고려하면 사서가 어린이의 발달 단계에 적합하면서 좋은 책의 기준도 충족시키는 도서들을 선정하는 작업은 간단한 일이 아니다. 이상적인 관점에서 본다면, 도서를 선정하는 사서가 구입할 모든 책을 좋은 책의 평가 기준에 근거해서 살펴보는 것이 이상적이지만 한정된 시간 내에 모든 책을 자세하게 살펴보고 평가하는 일은 실제 업무상황을 고려할 때 거의 불가능한 일이다. (중략)

  • PDF

Unmet Medical Service Needs in Family Caregivers of Terminal Cancer Patients (말기암환자 가족간병인의 미충족 의료 분석)

  • Shin, Woong Jae;Hwang, Sun Wook;Hwang, In Cheol;Choi, Youn Seon;Lee, Yong Joo;Kim, Young Sung;Shin, Ji Sung;Choi, Young Ho;Rim, Da Won;Kim, Han Sook
    • Journal of Hospice and Palliative Care
    • /
    • v.19 no.2
    • /
    • pp.163-169
    • /
    • 2016
  • Purpose: The unmet medical service needs of caregivers critically influence their caring for terminal cancer patients, but not much research has been done in this regard. Thus, the purpose of this study is to investigate the association between caregivers' characteristics and their unmet medical service needs. Methods: The survey was conducted with 109 family caregivers of terminal cancer patients admitted to four hospice units. The data were collected from March 2014 through December 2014 using a structured questionnaire. The unmet medical service needs were measured using 14 items which were adopted and modified by authors. Results: Seven areas of unmet medical service needs were shown to be significant. A well-educated group showed stronger needs for counsel about cancer screening and complementary-alternative medicine and health supplement food. A never-smoked group was identified with less need for sexual dysfunction counsel. Counsel about family and personal relations was more necessary for current drinkers and current workers, and less necessary for the married. Insurance counsel was more needed for a no-religion group. Occupation counsel was less necessary for healthy patients. Financial support was less necessary for the married group. Conclusion: Based on the results, it is highly recommended to further investigate the unmet medical service needs of family caregivers for terminal cancer patients and causes of the unmet needs.

A Study of Guidelines for Genetic Counseling in Preimplantation Genetic Diagnosis (PGD) (착상전 유전진단을 위한 유전상담 현황과 지침개발을 위한 기초 연구)

  • Kim, Min-Jee;Lee, Hyoung-Song;Kang, Inn-Soo;Jeong, Seon-Yong;Kim, Hyon-J.
    • Journal of Genetic Medicine
    • /
    • v.7 no.2
    • /
    • pp.125-132
    • /
    • 2010
  • Purpose: Preimplantation genetic diagnosis (PGD), also known as embryo screening, is a pre-pregnancy technique used to identify genetic defects in embryos created through in vitro fertilization. PGD is considered a means of prenatal diagnosis of genetic abnormalities. PGD is used when one or both genetic parents has a known genetic abnormality; testing is performed on an embryo to determine if it also carries the genetic abnormality. The main advantage of PGD is the avoidance of selective pregnancy termination as it imparts a high likelihood that the baby will be free of the disease under consideration. The application of PGD to genetic practices, reproductive medicine, and genetic counseling is becoming the key component of fertility practice because of the need to develop a custom PGD design for each couple. Materials and Methods: In this study, a survey on the contents of genetic counseling in PGD was carried out via direct contact or e-mail with the patients and specialists who had experienced PGD during the three months from February to April 2010. Results: A total of 91 persons including 60 patients, 49 of whom had a chromosomal disorder and 11 of whom had a single gene disorder, and 31 PGD specialists responded to the survey. Analysis of the survey results revealed that all respondents were well aware of the importance of genetic counseling in all steps of PGD including planning, operation, and follow-up. The patient group responded that the possibility of unexpected results (51.7%), genetic risk assessment and recurrence risk (46.7%), the reproduction options (46.7%), the procedure and limitation of PGD (43.3%) and the information of PGD technology (35.0%) should be included as a genetic counseling information. In detail, 51.7% of patients wanted to be counseled for the possibility of unexpected results and the recurrence risk, while 46.7% wanted to know their reproduction options (46.7%). Approximately 96.7% of specialists replied that a non-M.D. genetic counselor is necessary for effective and systematic genetic counseling in PGD because it is difficult for physicians to offer satisfying information to patients due to lack of counseling time and specific knowledge of the disorders. Conclusions: The information from the survey provides important insight into the overall present situation of genetic counseling for PGD in Korea. The survey results demonstrated that there is a general awareness that genetic counseling is essential for PGD, suggesting that appropriate genetic counseling may play a important role in the success of PGD. The establishment of genetic counseling guidelines for PGD may contribute to better planning and management strategies for PGD.

The Correlation Study on Loneliness, Feeling and Social Support of the Elderly in Rural Area (농촌노인의 고독감, 우울과 사회적 지지와의 관계)

  • Cho, Yoo-Hyang
    • Journal of agricultural medicine and community health
    • /
    • v.27 no.1
    • /
    • pp.87-98
    • /
    • 2002
  • This study is to reveal the overall level of loneliness, depression and social supports of the elderly in rural area of Korea. The interview survey was performed in February 2001 with structured questionnaires to 486 respondents of 65 years or more of age who lived in Muan-gun area. The questionnaire was the revised translation of Japanese Elderly Study Which was composed of general characteristics, Japanese Loneliness Scale, abridged General Depression Scale(GDS) and Duke University social support Inventory. The following analyses adopted the analysis of covariate, t-test, and Chi- squire were used for some of the cross- sectional analyses. Average age of 486 respondents was 73.9 years old. 58.0% of the respondents noticed their partner or son as the primary consultant for the stressful situation. 56.2% of the respondents experienced the loss of their marital partner, health and/or friends. Average score of loneliness, GDS and social supports of the respondents that was each $35.54{\pm}8.38$, $7.23{\pm}2.21$ and $26.01{\pm}.90$. The overall level of depression seemed to be low as the 'pleasure to be alive' and 'happiness' scored high while the 'state of anger' and 'ominous presentiment' scored low. The level of loneliness and depression was positively correlated while the relationships were negative between loneliness and support and between depression and social support. These results suggested that social and health promotional programmes be necessary for the elderly of rural area. Further research would be required to specify the necessities.

  • PDF

A Survey on the Demand of Education topic for the Development of Dental Hygienist Coordination System (Dental Hygienist Coordination System 개발 교육주제 요구조사)

  • Lee, Yun-Jung;Woo, Hee-Sun
    • Journal of dental hygiene science
    • /
    • v.10 no.5
    • /
    • pp.349-356
    • /
    • 2010
  • The purpose of this study was to examine the awareness of dental hygienists, who played a significant role in dental sector, about health care management and their needs for education in an attempt to pave the way for the development of a Dental Hygienist Coordination System(DHCS). The subjects were 156 dental hygienists at 85 dental clinics, who were selected in Gwangju based on the data released as of August 2008 by the Dental Association and public health centers in sampling region. A Questionnaire was conducted in person to gather survey data and SPSS 12.0 program was utilized to make a statistical analysis. This results findings suggested that a systematic curriculum should be developed by focusing on coordination theory and practice, counseling and educational practice, health insurance affairs and health insurance fee claim management.

Exploratory Research on the Linkage between Lifelong Education for People with Disabilities and Vocational Rehabilitation under the Lifelong Education Act Revised (「평생교육법」 개정에 따른 장애인평생교육과 직업재활 연계방안)

  • Jeong, Yeonsoo;Park, Kyungsoon
    • 재활복지
    • /
    • v.22 no.4
    • /
    • pp.123-152
    • /
    • 2018
  • This article tried to understand roles of lifelong education for people with disabilities among revised lifelong education act and to search how rehabilitation counselor attend to the area of lifelong education for people with disabilities and connect. And this article reviewed literatures on significance of act revision and carried out FGI with seven experts. The result was as follows as. First, responsibility of nation on lifelong education for people with disabilities was emphasized after act revision and was extended. Second, the roles of national lifelong educational promotion center for people with disabilities was reinforced and extended possibility of attendance and connection. Third, the result of deep interview between experts appeared as necessity of reestablishment about concept. lifelong education support necessity by disability area, restructure and support of work and methods exploration for coexistence. In conclusion, the methods for coexistence are need because vocational rehabilitation and lifelong education for people with disabilities are essential for adults with disabilities.

The Perception and Need for Nutrition Counseling of the Adults Living in Daejeon (대전 지역 성인의 영양상담에 대한 인지도 및 요구도 조사)

  • Ly, Sun-Yung;Kim, Kyeung-Eun
    • Korean Journal of Human Ecology
    • /
    • v.11 no.1
    • /
    • pp.95-106
    • /
    • 2002
  • This study was done to investigate the perception and need of the nutrition counseling of the people living in Daejon. Results were as follows: Nutrition knowledge score increased with education level. It showed tendency that women's scores were higher than men's. Only 15.5% of the participants were experienced in nutrition counseling mostly with medical doctor or nurse in the general hospital. Their satisfaction level was above average, which means positive reaction on nutrition counseling. In the case of the people who paid nutrition counseling fee, they thought that fee level was reasonable. Participants whose education level was higher thought less frequently that the nutrition counseling fee charged currently in the general hospital was expensive. The prevalent contents they want in the nutrition counseling included the prevention and the treatment of the specific disease and food safety (pesticides and food-born illness). As means of nutrition counseling they preferred internet (or PC) and interview. The higher the education status and the less the age, the higher preference, there was for internet or PC. As a source of nutrition knowledge, participants gave high credit on the professional books, academic journals, and advices from dietitian, nutritionist, medical doctor and pharmacist; in the other hand, they gave low credit on the newspaper, magazine, TV or radio, and advices from family or relatives, and friends. They thought most of the adult-onset disease (especially obesity, hyperlipidemia, and diabetes) were closely related to diet. However, percentage of the participants who thought that diet and kidney disease were related was relatively low.

  • PDF

School Selection System for MBA Applicants (미 경영대학원 입학 희망자를 위한 학교 선별 시스템)

  • 윤기범;구본화;김남훈;고한식
    • Proceedings of the IEEK Conference
    • /
    • 2000.09a
    • /
    • pp.919-922
    • /
    • 2000
  • 본 논문에서는 판단 보조 시스템으로써의 기능을 수행하는 Artificial Neural Network(ANN) 시스템의 응용과 설계를 수행하였다. ANN 시스템의 응용에 있어 실질적으로 활용이 가능한 미 경영대학원 진학 희망자들을 위한 학교 선별 시스템을 구현하였다. 미국 소재의 대부분의 경영대학원에서는 입학 지원자의 평가항목으로써 대학평점(GPA), TOEFL(Test Of English as Foreign Language), GMAT(Graduate Management Admission Test), Essay 그리고 실무 경력을 요구한다. 본 논문에서 소개하는 학교 선별 시스템에서는 이러한 평가 항목 중 객관적인 평가가 가능하고 수치화 할 수 있는 세가지 요소만을 고려했다. 즉, Essay와 실무 경력과 같은 평가항목은 각 학교별 다소 주관적인 평가가 이루어지기 때문에 배제하고 보다 객관적이라고 할 수 있는 GPA, TOEFL. GMAT 만을 평가 항목으로 고려했다. 일반적으로 경영대학원에서는 최소의 TOEFL 점수를 요구하고 있다는 점을 고려해 TOEFL 점수에 우선 순위를 두고 각 학교를 크게 4개의 그룹으로 나누어 4개의 각기 다른 Network를 설계했다 최소 5년 이상의 유학 상담 경험이 있는 현직 전문가들을 통해 본 논문에서 소개하는 시스템의 성능을 검증 받았다.

  • PDF