• The Journal of the Korea Contents Association
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• v.9 no.1
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• pp.312-322
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• 2009

Linking between a virtual space and a physical space, ubiquitous computing is expected to create new business value. So far, however, there is no broadly accepted methodology to develop the services based on ubiquitous computing technology. Hence, this study aims to seek a systematic methodology for developing new services based on the concept of business model and to apply this in the areas of waste management practices. In addition, based on the evaluation of u-business services in waste management domain, killer services were selected, and then linked with the latest ubiquitous computing technologies. The results of this study are to be applicable to an environment friendly ubiquitous service model of u-City.

• The Journal of the Korea Contents Association
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• v.18 no.5
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• pp.1-10
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• 2018

The purpose of this study is to provide a cost effective usability test model for business web site development. In this study, we present a usability test model that combines Concurrent Think Aloud, performance measurement, coaching method, and remote test method. Testing target was the consortium website of electronic information joint licensing. Test participants were actual users selected by their task roles and proficiency in different levels. We improved the system by reflecting the results of user test analysis and re-tested usability test again. The result showed that usability of all participants was improved in the aspect of the time required and the complexity of mouse trajectory. It is expected that the usability test model presented in this study can be used to cost-effectively evaluate and analyze business web sites. We suggest that research various usability test model considering the characteristics of websites.

• Journal of KIISE:Computing Practices and Letters
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• v.13 no.7
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• pp.520-533
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• 2007

The CRM(Customer Relationship Management) is the business strategy model for higher profits and competitive power of the enterprise in a new business environment. The large-scale customer response service technique uses internet, e-mail, SMS (Short Message Service), Telephony service, DM(Direct Mail) by customer channel point. Recently, business model diversify for new contract and retaining existing customer to the effort for a profitable model of business. This paper is based on Avaya PDS(Predictive Dialing System) model for CRM bond center. If the number of "available" agents are less than the number of inbound channels, then there may be real-time response problems in PDS system implemented. The Organization cannot afford to have many agents in available mode because of the high cost of manpower. This paper provides two contributions to the study. First, we present Call Object Management Mechanism of Customer Channel integration for reduce outbound consulting and reduce CallBack data in the PDS. Second, we design and implement the proposed system. Our simulation results show analysis of old model and proposed model. The proposed model can be efficiently used in Large-scale CRM.

• Journal of Scientific & Technological Knowledge Infrastructure
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• s.12
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• pp.90-93
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• 2003

KISTI는 기관의 역할을 만들기 위한 노력이나 비즈니스 모델의 개발을 위한 노력은 상대적으로 덜 필요한 기관이다. 그만큼 하는 일이 선명하다. 슈퍼컴센터와 정보서비스를 한 기관에서 제공하는 것에 대한 이견은 아직도 있을 수 있으나 KISTI의 역할은 이제 굳건히 정립되었다고 볼 수 있다. 이제 KISTI의 본연의 업무 이외의 오버헤드에 들이는 시간을 줄이고 정말 해야할 작업에 집중할 수 있는 환경을 확보하는 노력을 해야할 시점이다. 작년 하반기와 올 상반기는 기관평가에 대한 부담으로 KISTI본연의 작업에 써야할 시간을 많이 빼앗기고 있는 인상을 받았다. 이것은 KISTI 내부의 구성원들과 KISTI를 평가하는 상위기관에서 같이 노력을 해야할 일이다.

• Proceedings of the Korean Information Science Society Conference
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• 2007.10b
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• pp.84-87
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• 2007

진화하는 IT 패러다임에 맞추어 기업의 시스템은 당면한 이슈 처리 뿐만 아니라 변화를 예측하여 비즈니스와 시스템을 진화시킬 수 있는 전략을 수립할 수 있어야 한다. 논문에서는 통신사업자의 특정 도메인인 온라인 서비스 도메인에 대해서 기술 계층과 데이터 계층의 아키텍처 참조 모델을 연구하고 연구 필요성에 대하여 기술한다. 또한 기술 밀 데이터 아키텍처를 분석, 설계하고 품질을 평가하는데 참조할 수 있는 평가 지표를 사용자 관점별로 연구한다.

• Journal of Internet Computing and Services
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• v.8 no.4
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• pp.119-128
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• 2007

In this paper, We study on the Data Quality Model of ISO/IEC 25012 among the Software product Quality Requirements and Evaluation(SQuaRE) in ISO/IEC 25000 Series. Because of the increasing data, user require the accuracy data, recent data, suitable data for used tools, complied security and not open to be public. We research the data quality management in the point of application of be affect influenced low quality in business. We propose the testing items and we propose the method of the evaluation proposed testing items. We study on the basis international Standards ISO/IEC 25012 and ISO/IEC 9126-2 and we proposed the testing method quantitatively on the basis of ISO/IEC 25000.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.19 no.5
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• pp.106-116
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• 2018

Recently, the role of the contact center for business-to-consumer (B2C) operations is becoming more and more important as the customer contact point. In particular, an Internet Protocol (IP)-based contact center system is made up of a complicated information system in order to accommodate various customer channels, in addition to the telephone, and to respond in real time. However, until now, evaluations of contact centers have focused on customer service-based research from inbound contact centers. We used the contact center as a measure of performance, focusing on indicators that have traditionally influenced customer satisfaction, such as response rates and service levels. There is insufficient research on the characteristics of the services that a contact center should have and on the evaluation models for information systems. The role of information systems is becoming important as the latest contact center, which has moved from the TDM-driven digital phone system center to the IP-based contact center, accommodates a variety of digital channels other than voice phones. In particular, as offline branches decrease due to the development of the Internet and mobile phones, non-facing responses to customers are important, so the contact center has influenced the enterprise. Therefore, we developed an evaluation model not only in terms of customer service, but also from information system and business aspects, using the AHP and verifying the evaluation model through empirical cases. In particular, content analysis was used to ensure objectivity of AHP evaluation items.

• Journal of Digital Convergence
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• v.9 no.2
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• pp.141-152
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• 2011

The data center has become an increasingly important part of most business operations. An increasing demand for computation has led to increasing industry energy consumption. Therefore, higher-than-normal rates of energy efficiency have become a core issue in the life cycle of data center. In this paper, we proposed the framework of level diagnosis for green data centre that can be used to diagnose the levels of capability maturity model. This framework contains the 5 key areas such as construction, air-conditioning, electricity, information technology, organization and indicators that can be applied as basic level diagnosis guide for green data center.

• Journal of Navigation and Port Research
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• v.30 no.3 s.109
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• pp.211-217
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• 2006

In recent years, the pileup of world ports is deepening as time goes by due to China effect and continuous increase of world trade volume. The shipping companies try to reduce their shipping cost by using mega vessels in the ports. Shipping companies consider most of the ships turnaround time as a critical factor when selecting a calling port for reducing cost. This paper will suggest how we can guarantee terminal QoS like ship waiting time ratio and ship residing time applying RFID(Radio Frequence IDentification) technology, raising up rapidly as a fundamental solution of new growing industry to port information system. Also, lead time of whole port logistics can be decreased for reduction of loading & discharging time and result from productivity improvement of Twin-lift G/C(Gantry Crane} as applying RFID technology to terminal operation. The purpose of this paper suggests that the new business model of U-Port which port QoS can be guaranteed using RFID based RTLS technology.

• Journal of Intelligence and Information Systems
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• v.14 no.3
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• pp.41-57
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• 2008

U-Publication, the Tag-Embedded publication, is one of U-Media. U-Media is defined as a media where human creates and consumes content through not only human cognitive and perceptual processes but also through the interactions between surrounding digital systems. U-Media provides information by generating, collecting, and attaching the content itself and the related information based on the interaction of the bio-systems incorporating digital information and devices embedded in humans, and surrounding objects including external digital devices. Using U-Publication, readers consume its content not only in offline but also online through a mobile RFID reader which touches and connects the URLs embedded in the RFID tags attached to it. Readers can consume the additional content though the hyperlinks attached to U-Publication and perform commercial activity as well as consumer the printed content. This paper defines the RFID-Tagged publication, proposes its related business models, and evaluates the alternative business models through a simulation study.