• Proceedings of the Korea Information Processing Society Conference
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• 2022.11a
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• pp.1050-1052
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• 2022

최근 비대면 수요의 증가와 함께 유통·물류산업은 배송서비스 품질 향상을 위해 전략을 세워왔고, 퀵커머스 배송과 같은 빠른 배송서비스가 일상화되자 소비자의 배송서비스의 품질에 대한 기대치도 높아졌다. 이제는 뉴노멀 시대에 접어들며, 수요 불확실성에 대응할 혁신적 기술이 요구된다. 본 논문에서는 배송서비스 품질 향상 전략으로 도로주행 트랜스퍼 크레인을 메타버스 플랫폼을 통해 제안한다. 트랜스퍼 크레인은 도로의 정체와 상관없이 화물운송이 가능하여 배송서비스 속도 향상과 함께 도로 혼잡비용 감소 등 여러 부가적인 효과를 기대해 볼 수 있다.

• Journal of the Korea Society of Computer and Information
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• v.25 no.10
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• pp.241-248
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• 2020

In this study, to investigate the relationship between early morning delivery's logistics service quality (order quality, delivery quality, and after service quality) and customer satisfaction, and the moderating effect of eco-friendly attitude, the constructs were made up based on previous studies. A survey was conducted on early morning delivery users, and 210 questionnaires were used for empirical analysis. The collected data was analyzed by SPSS 25.0 and AMOS 21.0. The results are as follows: first, it was found that the logistics service quality has a positive effect on customer satisfaction. Second, it was found that the delivery quality has the greatest effect on customer satisfaction. Third, as a result of testing the moderating effect of eco friendly attitudes in the relationship between the logistics service quality and customer satisfaction, in the case of the order quality among the logistics service quality, the differences between the groups were identified according to eco-friendly attitudes. In conclusion, the implications and limitations of this study are presented.

• Journal of Service Research and Studies
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• v.13 no.3
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• pp.57-69
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• 2023

Early morning delivery possesses distinct characteristics that differentiate it from standard delivery services. This service typically involves delivering products to customers during the early morning hours, primarily before 7 AM. While online early morning delivery offers various advantages from a customer perspective, it also presents challenges that sellers and online shopping companies need to overcome. The early morning delivery market is experiencing significant growth in the online food retail sector, incorporating both PC-based online shopping and mobile shopping. The objective of this research is to identify the factors influencing customer satisfaction and the intention to reuse in the context of early morning delivery for online shopping. To model the online shopping environment with early morning delivery, independent factors were categorized into three types: System Properties, Product Characteristics, and Delivery Characteristics. This study examined the relationships among these three independent factors, the mediating factor of customer satisfaction, and the dependent variable of the intention to reuse. To conduct this research, empirical validation of the research hypotheses was carried out using the final dataset for analysis. Within this study, the previously explored System Properties, Product Characteristics, and Delivery Characteristics were established. Summarizing the findings of the analysis, it was discovered that System Properties and Product Characteristics played a significant role in determining the quality of early morning delivery services for online shopping. While product diversity and convenience had a positive impact, it is noteworthy that Delivery Characteristics did not influence customer satisfaction. Consequently, it can be concluded that there is no effect on the intention to reuse.

• Proceedings of the Korean Operations and Management Science Society Conference
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• 2000.04a
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• pp.481-484
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• 2000

최근의 소비규모 증가와 급성장하고 있는 전자상거래의 활성화로 배송사업이 급성장하고 있다. 이런 배송사업은 해마다 수배의 규모로 성장하고 있는 가운데 오토바이 퀵서비스에서부터 중견·대기업에 이르기까지 속속 배송사업에 뛰어들고 있다. 그러나, 폭증하는 배송 수요를 따라잡지 못하고 있다. 이 때문에 배송 전문회사가 다른 배송업체에게 재하청을 주는 경우도 있어 배송 지연과 분실·파손 등의 민원이 발생하고 있다. 이런 문제점은 배송업체가 양적으로만 증가하고 있고 체계적인 배송 시스템을 갖추지 못한 데에서 원인을 찾을 수 있다. 이 문제를 해결하기 위해서는 배송 전문회사의 배달하고자 하는 물건의 특성요소와 소비자의 요구사항에 최대한 부합하면서 배송업체에는 물류비용을 최소화 해주는 배송 방식 결정 시스템을 구축할 필요가 있다. 이 연구는 이러한 최적 배송 방식 결정을 위한 국내외의 현황 분석과 알고리즘의 개발에 관한 연구이다.

• LP가스
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• s.101
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• pp.34-40
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• 2006

배송센터 시범사업 및 배송센터 제도 도입으로 LPG용기배송의 물류집중화와 소형저장탱크 보급확대 등을 통해 LPG소비자 판매가격 인하, 서비스 수준 및 소비자 만족도가 한 단계 상승되는 계기가 될 수 있을 것으로 기대

• Journal of Convergence for Information Technology
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• v.8 no.5
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• pp.243-249
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• 2018

This study is to verify the accommodation attitudes and intention of use of the end-users to use the drone distribution delivery service that is to be introduced in Korea. For a research purpose, the research model and hypothesis in this study have been set based on by using the SPSS 22.0. Upon these, the extended technology acceptance model has been used to verify the correlation service of new technology, and the result has shown that the user of drone distribution delivery service has a causal relationship with individual innovation and that the accommodation behavior and intention of use have a causal relationship with economic efficiency and convenience. However, there was no causal relation from a perceived risk. Hence, based on the results of study about accommodation behaviors and intention of use of the end users of drone distribution delivery service, the marketing implications have been provided for commercialization of drone delivery service.

• Proceedings of the Korean Operations and Management Science Society Conference
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• 2004.05a
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• pp.220-223
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• 2004

지금까지 배송에 관한 연구는 주로 최적화된 차량의 배송 경로의 생성에 있어서 계획 생성까지의 시간의 단축이나 경로계획의 안정성의 확보에 초점을 두었다. 그러나 고객의 높은 서비스 수준을 만족시키기 위해서는 다양한 요구 사항을 충분히 반영한 동적인 운송계획의 수립과 함께 배송 단계에서 빈번히 발생하는 다양한 예외상황에 대한 적절한 대처가 필요하게 되었다. 본 연구에서는 최적화, GIS, GPS, ITS, Mobile등의 기술을 이용하여 동적으로 변화하는 실시간 환경에서 높은 서비스 수준을 제공할 수 있는 적응 운송 시스템의 모습을 제시하고자 한다.

• International Commerce and Information Review
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• v.13 no.3
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• pp.169-201
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• 2011

There was a new wave in grocery business with development of information and technology, thus a movement from traditional stores to online stores, In order to expand the scale of traditional supermarket and to satisfy the customers' needs, they provide offline and online services simultaneously. This paper is based on the previous studies which had been researched in developed countries from late 1990s to early 2000s and the purpose of this study is to introduce the idea and operation system of e-Grocery business. Moreover, we suggest the alternatives on delivery service methods in order to satisfy the customers' needs through analyzing the current condition of e-Grocers in Korea. According to the result of this study, Korean e-Grocers offer only attended home delivery services. In our opinion, Korean supermarkets have to take hybrid model which Tesco.com is using. There are some alternatives to increase the profits of Korean e-Grocers and to provide better services to their customers as follows: As an alternatives for delivery services, picking service is the easiest and cheapest way to apply for supermarkets. This is very useful for working women and also it is possible to order by smartphone recently. They can order the goods to the closest local supermarkets from working place, and then they pick them up on the way home from working off. In order to improve the quality of delivery services, to use the reception box will be the way to provide better services to the customers. The reception box is a way to protect the quality of goods such as fresh-cut product, which require the freshness through the temperature adjustment, and also to keep the safety of ordered goods through locking system Through this system, supermarkets are able to use attended or unattended services under the customers' satisfaction. However, using the reception box is expensive, so shared reception box will be an alternative. As an alternative for development of e-Grocery business, the advertisement for e-Grocery business has to be supported in order to attract potential customers in e-Grocery business. Furthermore, the main concerns of e-Grocery business such as the sanitation and safety of goods, and convenience must be guaranteed in order to keep the loyal customers and to attract new customers.

• Journal of the Korea Society of Computer and Information
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• v.27 no.8
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• pp.151-160
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• 2022

In this paper, we propose an algorithm that enables near-field delivery at a faster and lowest cost to meet the growing demand for delivery services. The algorithm proposed in this study involves subway passengers (shipper) in logistics movement as delivery sources. At this time, the passenger may select a delivery logistics matching subway route. And from the perspective of the service user, it is possible to select a delivery man whose route matches. At this time, the delivery source recommendation is carried out in a text similarity measurement method that combines TF-IDF&N-gram and BERT. Therefore, unlike the existing delivery system, two-way selection is supported in a man-to-man method between consumers and delivery man. Both cost minimization and delivery period reduction can be guaranteed in that passengers on board are involved in logistics movement. In addition, since special skills are not required in terms of transportation, it is also meaningful in that it can provide opportunities for economic participation to workers whose job positions have been reduced.

• Proceedings of the Safety Management and Science Conference
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• 2004.05a
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• pp.41-47
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• 2004

본 연구에서는 독립적인 수요를 가지는 제품에 대한 효율적인 물류망을 구축하기 위한 방법으로 공장-중앙창고-지역창고를 포함하는 2단계 설비입지문제의 수학적 모형을 구축하고 해를 구하였다. 구축된 모형은 공장에서 서비스 지역내의 중앙창고로 제품을 수송하는 단계와 중앙 창고에서 하부 서비스 지역의 지역창고(대리점)로 경로를 통하여 제품을 배송하는 2단계 수송시스템을 고려하였다. 구축된 토형의 총비용은 수송비(수송비+배송비(정상배송+추가배송)), 중앙창고 재고비(정상재고+안전재고), 창고비(중앙창고+지역창고) 및 확장 EOQ를 고려한 지역창고 총비용의 합을 최소로 하는 중앙창고 수와 지역창고(대리점 등) 수를 결정하고 각각의 중앙창고가 서비스하는 지역창고 수 및 지역창고의 경제적인 1회 발주량과 최대 재고부족량을 결정하고 분석하였다.