• Journal of Korea Port Economic Association
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• v.22 no.4
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• pp.39-58
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• 2006

This case study for a homeshopping company shows that the management of returned apparels by the partnership system increases the velocity of the returned goods, which not only minimizes the products' value loss but also improves the company's management performance. By incorporating the partnership system, following significant performance improvements have been identified: First, decrease in transaction cost and time between the homeshopping company and the partnering companies. Second, concentration of production line, accurate schedule management of receipt/delivery as well as collection of goods. Third, improvement of efficiency in procedures of returned goods and quality improvement of product provided by the partner.

• Science of Emotion and Sensibility
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• v.23 no.1
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• pp.3-16
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• 2020

Recently, as the fashion e-commerce market has expanded, the proportion of online shops that are growing rapidly has increased and with them so too has competition. Most retailers operating online shops need their own competitiveness, and accordingly, the need to develop their logistics service quality components is increasing. This study investigated the quality of the logistics services, which is a factor of the logistics service quality of the internet shop. It influences customer satisfaction and repurchase intention by collecting samples from the customers using online fashion shops. Two hundred customers who shop online were surveyed to extract the data. The sample was subjected to basic statistical analysis using the SPSS 25.0 package, and factor analysis, t-test, ANOVA, and correlation analysis were performed. The results of this study showed that the information quality of proactive return, promptness of the return process, and reliability of the return cost had a positive impact on customer satisfaction, and it had a significant influence on the customer's repurchase intention to the online store. A selection of shops showed high amounts of return reasons, high customer satisfaction, and high repurchase, whereas, in general, many others scored poorly across these criteria. This suggests that a retailer operating online should consider pages for receiving information plus sales content in addition to the quality and constituent factors of its logistics services for returns that influence repurchase and satisfaction.

• Journal of Korea Port Economic Association
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• v.24 no.3
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• pp.147-165
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• 2008

Since 2000, e-commerce has been increased continuously in its quantity and quality. The growth of e-commerce has resulted in some diversities of distribution channels, and its characteristics of not-spot trading and limited market scale has urged the on-line market to play a role of assistance to off-line market. e-Commerce causes not only the flow of forward logistics, but also that of reverse logistics with every purchasing, which is a very critical factor to hesitate for consumers to purchase the products as well as increase the price of the products. Concern about the reverse logistics by sellers and buyers influences the level of price and purchasing activity of consumers. This study firstly is to lift the awareness of the efficient control of reverse logistics with reviewing the recent change of logistics environment and phenomena of reverse logistics. Secondly we find the factors generating the reverse logistics and look into its questions, and thirdly offer not only the ways to minimize the phenomena of reverse logistics, but also a efficient control system for reverse logistics. We additionally aim to contribute to prevent the price of the products from rising and raise the customers' satisfaction through minimizing the phase of reverse logistics.

• Proceedings of the CALSEC Conference
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• 1998.10a
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• pp.235-246
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• 1998

QR(Quick Response)란, 생산/유통 관계의 거래 당사자가 협력하여 소비자에 대하여 적절한 상품을. 적절한 장소에, 적시에, 적량을, 적당한 가격으로 제공하는 것을 목표로 정보기술을 활용하여 생산, 물류기술의 단축, 재고의 삭감, 반품 LOSS의 삭감 등 생산ㆍ유통 각 단계에서의 합리화를 실현하고, 그 성과를 생산자, 유통관계자, 소비자 사이에서 분배 할 수 있도록 하는 개념으로 어패럴 등의 의류상품을 중심으로 적용(중략)

• Proceedings of the Korea Society for Industrial Systems Conference
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• 1999.12a
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• pp.57-64
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• 1999

본 논문은 국내 D백화점을 중심으로 정보공학 기법을 적용하여 쇼핑몰을 구현하였다. 데이터 설계와 기능설계는 데이터 모형 및 프로세스 모형을 적용하였고, 클라이언트/서버 모델은 IMAGE 서버를 구축하였다. 쇼핑몰에서 제공되는 기능은 물류 배송시스템, 시스템관리, 코드관리, 매장관리, 상품관리, 주문관리, 결제관리, 반품관리, 정산관리, 회원관리, 경매관리, 벼룩시장, DM관리, SMS관리, 고객소리함등이다. 카드사용은 자사카드 및 타사카드 모두 가능하도록 하였다.

• Journal of the Korea Safety Management & Science
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• v.18 no.1
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• pp.159-166
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• 2016

Logistics had only been perceived as a supporting means or auxiliary of corporate activity, but is now surfacing as a priority sector for competitiveness in the infinite competition of the global market. This study looks into the current status of logistics and sets forth the improvement tasks by analyzing the problems of the returned goods logistics. In order to improve the manual process of returned goods, the POS system (point-of-sales system) was implemented and DAS (Digital Assorting System) and SORTER System were synchronized for utilization, which cut the prime cost of the once expensive returned goods logistics, and analyzed the efficiency of establishing automated logistics system for efficiency of returned goods logistics in the aspects of one-stop BPR (Business Process Re-engineering).

• Journal of Korea Port Economic Association
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• v.24 no.1
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• pp.61-83
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• 2008

The meaning of "added value" refers to the contribution of the factors of production, i.e., land, labor, and capital goods, to raising the value of a product and corresponds to the incomes received by the owners of these factors. The importance of added value in service industry has been recognized as one of the critical factors to economic growth, even in logistics industry. But, it is hard to find out the previous studies providing a clear definition and framework for designing and analyzing the performance of Value Added Logistics(VAL). The purpose of this study is to define the meaning of extended VAL that extensively includes activities initiating and operating the reverse logistics under the closed-loop logistic scheme, and to suggest the framework that describes the partnerships among participants involving in operating the value added logistics. Also, in this paper, we emphasize on the need for investigation of added value logistics definition and framework based on previous academic studies, and examine various value added logistics service activities of current leading 3PL companies across the world. Finally, we suggest the analytic framework for value added logistics throughout closed-loop logistics.

• Proceedings of the Korean Institute of Navigation and Port Research Conference
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• 2022.06a
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• pp.371-372
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• 2022

Korean customers purcahse some products directoly from overseas for saving the money. However, in refunding or exchanging the products from overseas, customers may complain due to different regulations and language barriers. Mutual purchasing relationships is a prerequisite for establishing trust with customers and online retailers need various activities to gain the trust of consumers. This research has a purpose of investigating the relationship between trust and satisfaction according to the quality of reverse logistics service.

• Journal of Korea Multimedia Society
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• v.12 no.11
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• pp.1671-1679
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• 2009

The existing subjects of supply chain management, which link business firms to customers, have focused on forward logistics such as acquisition of low and subsidiary parts, manufacturing, distribution and sales. Consequently, it is emphasized that supply chain management has to be a sustainable business activity. Nevertheless, capabilities of reverse supply chain management for domestic companies are still relatively limited compared to advanced foreign companies. For this reason, this study aims to develop the service platform, which provides information on return, retrieval, abolish and recycling using RFID, includes information on packing, placement, loading and unloading and transportation of the goods. In order to achieve the purpose of this study, the research previous studies and analyze achieved diverse cases on reverse logistics, review the present state, and propose service platform application to manage reverse supply chain which will be applied.

• Journal of the Korean Operations Research and Management Science Society
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• v.35 no.4
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• pp.17-31
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• 2010

This study investigates two-stage return policy and recycling issues in an e-marketplace supply chain consisting of consumers, a retailer and a manufacturer. The manufacturer, a focal company in the e-marketplace supply chain, considers the recycling of commercial returns so offers the retailer a buy-back contract of which transfer payment consists of a wholesale price and a buy-back price. Then, under the given contract offer, the retailer determines a selling price and a return policy to control consumers' demand and return requests. We consider the retailer's opportunistic behavior and supply chain coordination issues based on the principal-agent paradigm. We compare the first-best and second-best optima and conduct comparative static analyses to evaluate the performance results of the buy-back contract and provide important managerial implications.