• 한국경영정보학회:학술대회논문집
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• 2007.06a
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• pp.667-672
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• 2007

IT의 발달로 인해 기존 마케팅의 한 수단이던 로열티 프로그램인 마일리지는 최초의 형태와는 다르게 현재에는 다양한 형태와 매체로 변화되었고 사용되고 있다. 이러한 마일리지의 발전단계는 초기의 단일 마일리지에서 점차 제휴의 형태로 변화되고 있으며, 현재는 부분적인 통합의 단계로 발전하고 있다. 이에 따라 본 연구에서는 마일리지와 전자화폐의 유형을 정리하고 현재 마일리지의 문제점을 해결하기 위해 통합 마일리지로의 전환과 필요성을 제시하였다. 통합 마일리지에 대한 한 방법으로 전자화폐를 통한 마일리지의 참여 주체인 소비자, 사업자, 정부의 입장별로 나누어 각각의 제안점을 제시하고자 한다.

• Journal of Practical Engineering Education
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• v.11 no.2
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• pp.305-311
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• 2019

Many universities offer mileage system as part of their student reward program. The mileage system provides mileage to students who participated in on-campus extracurricular programs, and awards scholarships regardless of grades based on the mileage earned. The purpose of this study is to identify the effect of students' perception of college mileage system on loyalty and to compare the difference in loyalty between those who received mileage and those who did not. To this end, the effect of loyalty was studied empirically by classifying the perception of college mileage into five categories: the cash value, aspirational value, diversity of benefits, convenience, and relevance. The results showed that aspirational value, diversity of benefits and relevance had a positive effect on loyalty, while cash value and convenience did not. In addition, the effect of cash value on loyalty was higher in those who received mileage than those who did not. In terms of relevance, higher loyalty was found in group that did not receive mileage than those who did.

• Journal of Practical Engineering Education
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• v.12 no.2
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• pp.371-381
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• 2020

Most universities operate a mileage scheme that grants scholarships by converting students' extra-curricular activities into scores to encourage extra-curricular activities. This study seeks to understand the student experience of this mileage scheme, which universities are strategically providing to their students. For the purpose of the study, 16 students from universities where the mileage scheme is established were selected for in-depth interviews and the interview data was analyzed through consensual qualitative research methods. To secure the validity of research results, feedback was received from a reviewer regarding the appropriacy of areas and categories derived from the study. Ultimately, 3 areas of 'motivation behind participating in the mileage scheme', 'experience in the process of participating in the mileage scheme', 'impact of the experience after participating in the mileage scheme', and 18 categories were derived. This study is meaningful in that it focuses on the student experience of the university mileage scheme to present a review of the current university mileage scheme and suggest various implications for universities to consider when approaching the mileage scheme in the future.

• The Korean Journal of Air & Space Law and Policy
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• v.25 no.2
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• pp.163-199
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• 2010

A frequent flyer program is a loyalty program offered by many airlines. Typically, airline customers enrolled in the program accumulate frequent flyer miles corresponding to the distance flown on that airline or its partners. There are other ways to accumulate miles. In recent years, more miles were awarded for using co-branded credit and debit cards than for air travel. Acquired miles can be redeemed for free air travel; for other goods or services, such as travel class upgrades, airport lounge access or priority bookings. The first modern frequent flyer program was created Texas International Airlines in 1979. This program was also adopted in Korean Air in 1984. Since then, the mileage programs have grown enormously. As of June 2009, the total member of two national airlines in Korea had been over thirty million. However, accumulated miles could be burden of airlines, because the korean corporations should record the annual financial report the accumulate mileage on a liability account by 'the international financial report standards(IFRS)' next year. The korean airlines need to minimize the accumulated miles, so that for instance Korean Airlines SKYPASS-miles expire 5 years after being earned. It means that miles earned on or after July 2008 will expire after five years if unredeemed. Thus, this paper attempt to analyze the unfairness of the mileage rules of korean airlines by examining a specific portion of the conditions relating to consumer protection, because many mileage users has difficulties using mileage programs and complained the amendment of the mileage rules. In conclusion, the contemporary mileage rules in Korea are rather unsatisfactory, because airlines is not only recognizing a mileage into a kind of benefit but also denying inheritance of mileage and the legal nature of mileage as a property right. It is necessary to amend relevant mileage rules in view of consumer protection, because air mileage is not simple benefit but a right of mileage user.

• Proceedings of the Korea Information Processing Society Conference
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• 2001.10b
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• pp.1423-1426
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• 2001

차세대 이동통신 서비스인 IMT2000에서 기본적으로 탑재될 예정인 USIM 카드는 스마트 카드의 또 다른 이름으로서 보다 더 안전하고 다양한 기능을 수행할 수 있다. 본 논문에서는 USIM 카드의 유효성을 입증하기 위하여, 쇼핑몰 마일리지 통합 관리 어플리케이션을 제안한다. 마일리지 통합 관리 어플리케이션은 USIM 카드의 메모리에 저장되어, 한 개인의 독립적인 프로그램으로서 작동되며, 적립된 마일리지의 현금화를 가능하게 한다. USIM 카드의 연산 기능을 이용하여, 각기 다른 마일리지 체계를 가지는 여러 쇼핑몰들간의 통합 마일리지를 직접 계산하고 적립할 수 있는 프로그램을 제안하였다. 본 시스템의 핵심은, 공인기관의 디렉토리를 참조하여 USIM 카드로 서베이 한다는 점이다.

• Journal of Digital Convergence
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• v.13 no.7
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• pp.333-340
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• 2015

Mileage system in some online media, I have a lot of use. In addition, there are a lot of companies that are making money by using the mileage system. A mileage system is the first airline in such a way that the service in the late 1980s, many states now listed sungineung and features. In addition, there are many industries that reported good results using a mileage system used by carriers in other industries. However, mileage of the current game industry has not been introduced, it is not the service by using the concept of point returning to the user is purely a function of mileage. So a lot of developed payment systems in the mobile industry since 2010, proposed a better and more current online payment systems industry has an easy hybrid revenue model for mobile games service convergence mileage using this system.

• Proceedings of the Korea Information Processing Society Conference
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• 2010.11a
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• pp.1674-1677
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• 2010

고객관리가 대두되면서 고객유지 및 관리를 위한 마케팅 기법 중에서 중요한 것이 마일리지 적립마케팅이며, 대표적인 방식으로 자바 카드(Java card)와 같은 스마트 카드 방식 및 스티커 또는 쿠폰, 도장을 이용한 방식을 들 수 있다. 그러나 현재 많은 업계에서 도입한 마일리지 관리가 오히려 다수의 마일리지 카드 소지로 인해 고객에게 불편함을 주고 있다. 몇몇 기업에서는 같은 계열사의 마일리지를 통합 관리하는 방식을 선보였으나, 불편함을 줄이기엔 역부족이었다. 본 논문에서는 현재 국내 및 전 세계에서 스마트폰 이용이 확산되고 있는 시점에서 스마트 폰의 한 종류인 애플사의 아이폰 어플리케이션, 즉 앱(App)을 활용하여 개인의 마일리지를 보다 효율적으로 관리할 수 있는 마일리지 통합 관리 시스템을 제안한다.

• Information Systems Review
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• v.7 no.1
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• pp.137-152
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• 2005

The mileage program has been one of the most popular royalty and promotion programs in marketing. With the remarkable growth and rapid pervasiveness of information technologies including the Internet, new and a variety of many other applications of mileage system than traditional ones have been observed. The objective of this research is to investigate the rising role of mileage point as a new private electronic money. In an attempt to identify the new role, we employ two factors: monetary confidence and monetary efficiency. This paper analyzes the status quo in the monetary uses of the mileage system by answering to those questions that "is it money?," and "what are the cases for real experiences in 'money-like' mileage and their implications?" with OK Cashbag case. Results show that OK Cashbag point is taking a different development route of money and performs limited monetary functions as private electronic money.

• The Journal of the Korea Contents Association
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• v.5 no.4
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• pp.28-35
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• 2005

This paper examines empirically the effect of mileage program in e-Business on brand loyalty, and the mediating role of customers' trust and relational commitment. The results show that customer's benefits and convenience of the program significantly influences positively customer's trust. In addition, customer's trust also influences positively relational commitment, and relational commitment significantly influences positively brand loyalty. Thus, trust and relational commitment should be considered in the mileage program to improve the brand loyalty of internet shopping mall. Implications and limitations of this study are suggested.

• The Korean Journal of Air & Space Law and Policy
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• v.30 no.1
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• pp.65-94
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• 2015

Since American Airlines launched AAdvantage which was the first Frequent Flyer Program in 1981, many people has accumulated mileage credits, and now, frequent flyer program(FFP) is the universal marketing tool to the airlines. These days, airlines establish a strategic alliance with domestic and foreign companies of various fields ; other airlines, travel agencies, car hire firms, hotels, department stores, even credit card companies. However, more people want to use their mileage credits, more airlines reject to approve that or change frequent flyer program against their customers. Last year, Northwest, Inc. v. Ginsberg, the United State Supreme Court made a decision that the preemption provision of Airlines Deregulation Act(ADA) preempts state laws related to rates, routes and services for air carriers including implied covenant of good faith and fare dealing. Thus, the claim of Ginsberg was canceled, it means that Northwest Inc. could terminated one-sidedly his membership in the frequent flyer program. In the contrast, Korea does not have the statute like ADA. If customers file a claim on FFP like Ginsberg, the courts of Korea judge whether the clauses of standard form contract are unfair or not. Therefore, in this article, Ginsberg would be checked on legal issues and be compared briefly with the courts' ruling in Korea.