• Proceedings of the Korean Institute Of Construction Engineering and Management
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• 2008.11a
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• pp.551-556
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• 2008

Six Sigma keeps its continuous change in terms of its strategies and methodologies for 20 years since it is introduced in the industry Developing innovative business management strategies creating a higher synergy effect has been Pursued by combining Six Sigma and different business strategies. In fact, various research studies have been performed for grafting lean production theory with Six Sigma concept. Specifically, the companies which obtained positive results from the applications of Six Sigma are trying to adopt Lean Six Sigma theory for their business strategies. However, the research studies or the applications of Lean Six Sigma are insufficient in the construction industry compared to the other industries such as manufacturing. In order to deal effectively with this issue, this research study suggests the improved and restructured Six Sigma DMAIC processes by embodying the existing Six Sigma DMAIC processes applied on construction projects and improving them through the improvement territories of Lean Six Sigma studied in advance.

• Journal of Korea Society of Industrial Information Systems
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• v.25 no.4
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• pp.49-63
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• 2020

Municipal governments today are facing increasingly complex issues while resources continue to be constraint but the service quality expectation from citizen is more demanding. They must develop and implement tools that help manage operations more efficiently. While Lean Six Sigma principle and tools have been widely applied to profit organizations, the extant literature has not provided many cases of such application to local governments. This research presents a case study of applying Lean Six Sigma approaches and tools to a municipal government of a small town in USA to improve process efficiency, quality performance, and citizen satisfaction. In this case study, DMAIC (Define, Measure, Analyze, Implement, and Control) is used as a tool to define current issues, develop, and measure performance metrics, and recommend action plans. The result of this case study shows that applying the principles and tools of Lean Six Sigma provides an excellent way to improve the process efficiency and quality of providing public work services at a local government.