• Journal of Digital Convergence
• /
• v.19 no.7
• /
• pp.113-127
• /
• 2021

This study classifies review attributes into ratings, number of comments and image information in online shopping mall to verify their impact on brand attitude and purchase decision and e-WOM intention. Use SPSS 23.0 for frequency analysis, factor analysis and regression analysis. The results showed that review attributes have a positive effect on brand attitudes, purchase decision and e-WOM intention, but the number of comments has not affect on purchase decision. Brand attitude has a positive effect on purchase decision and e-WOM intention. Brand attitude has media effect in the relationship between ratings, image information and purchase decision, and in the relationship between review attributes and e-WOM intention. As these results, consumers don't always like to have a lot of comments. and should allow to focus on high ratings and photo reviews as much as possible when writing reviews.

• Proceedings of the Korean Society of Computer Information Conference
• /
• 2024.01a
• /
• pp.13-16
• /
• 2024

온라인상에 인간의 감성을 담은 리뷰 데이터가 꾸준히 축적되어왔다. 이 텍스트 데이터를 분석하고 활용하는 일은 마케팅에 있어서 중요한 자산이 될 것이다. 이와 관련된 Aspect-Based Sentiment Analysis(ABSA) 연구는 한글에 있어서는 데이터 부족을 이유로 거의 선행연구가 없는 실정이다. 본 연구에서는 최근 공개된 데이터 셋을 바탕으로 하여 화장품 도메인에 대한 소비자들의 리뷰 텍스트와 사전 라벨링 된 속성, 감성 극성을 기반으로 ABSA를 진행한다. Klue RoBERTa base 모델을 활용하여 데이터를 학습시키고, Python Kiwipiepy 등으로 전처리한 결과를 대시보드로 시각화하여 분석하기 쉬운 환경을 마련하는 방법을 제시한다.

• KIISE Transactions on Computing Practices
• /
• v.22 no.5
• /
• pp.209-217
• /
• 2016

As smartphone usage increases, the number of consumers who refer to review data of e-commercial products using web sites and SNS is also explosively multiplying. However, reading review data using traditional websites and SNS is time consuming. Also, it is impossible for consumers to read all the reviews. Therefore, a system that collects review data of products and conducts sentiment word analysis of the review is required to provide useful information. The majority of systems that provide such information inadequately reflect the properties of the product. In this study, we described a system that provides analysis and evaluation of e-commerce products through review sentiment words as reflected properties of the product. Furthermore, the system enables consumers to access processed information about reviews quickly and in visual format.

• The Journal of the Korea Contents Association
• /
• v.19 no.8
• /
• pp.58-68
• /
• 2019

Recently SNS product reviews are excessively increasing. However, many SNS reviews are under feeble regulation than how big and powerful that their awarenesses are. This problem leads to consumers' discontentment on product reviews on online. This study aims to analyze how SNS product reviews characteristics: informativeness, entertainment, reliability and familiarity attribute on consumers' purchase intent and brand attitude. However, at this time, consumers' high discontents (stored-knowledge) expect to have negative affect on product reviews thus I put this as a regulation effect. This study is consisted of 240 examinee who check SNS product reviews before buying products.

• Journal of the Korea Society of Computer and Information
• /
• v.27 no.3
• /
• pp.201-207
• /
• 2022

In this paper, we propose a movie recommendation model that uses the users' ratings as well as their reviews. To understand the user's preference from multicriteria perspectives, the proposed model is designed to apply attribute-based sentiment analysis to the reviews. For doing this, it divides the reviews left by customers into multicriteria components according to its implicit attributes, and applies BERT-based sentiment analysis to each of them. After that, our model selectively combines the attributes that each user considers important to CF to generate recommendation results. To validate usefulness of the proposed model, we applied it to the real-world movie recommendation case. Experimental results showed that the accuracy of the proposed model was improved compared to the traditional CF. This study has academic and practical significance since it presents a new approach to select and use models in consideration of individual characteristics, and to derive various attributes from a review instead of evaluating each of them.

• Journal of Intelligence and Information Systems
• /
• v.29 no.4
• /
• pp.69-90
• /
• 2023

The purpose of this study is to evaluate the service attributes and consumer reactions of telemedicine apps in South Korea and visualize their differentiation by constructing positioning maps. We crawled 23,219 user reviews of 6 major telemedicine apps in Korea from the Google Play store. Topics were derived by BERTopic modeling, and sentiment scores for each topic were calculated through KoBERT sentiment analysis. As a result, five service characteristics in the application attribute category and three in the medical service category were derived. Based on this, a two-dimensional positioning map was constructed through principal component analysis. This study proposes an objective service evaluation method based on text mining, which has implications. In sum, this study combines empirical statistical methods and text mining techniques based on user review texts of telemedicine apps. It presents a system of service attribute elicitation, sentiment analysis, and product positioning. This can serve as an effective way to objectively diagnose the service quality and consumer responses of telemedicine applications.

• Information Systems Review
• /
• v.25 no.4
• /
• pp.89-112
• /
• 2023

In March 2020, as it was declared a COVID-19 pandemic, various quarantine measures were taken. Accordingly, many changes have occurred in the tourism and hospitality industries. In particular, quarantine guidelines, such as the introduction of non-face-to-face services and social distancing, were implemented in the restaurant industry. For decades, research on restaurant attributes has emphasized the importance of three attributes: atmosphere, service quality, and food quality. Nevertheless, to the best of our knowledge, research on restaurant attributes considering the COVID-19 situation is insufficient. To respond to this call, this study attempted an exploratory approach to classify new restaurant attributes based on understanding environmental changes. This study considered 31,115 online reviews registered in Naverplace as an analysis unit, with 475 general restaurants located in Euljiro, Seoul. Further, we attempted to classify restaurant attributes by clustering words within online reviews through TF-IDF and LDA topic modeling techniques. As a result of the analysis, the factors of "prevention of infectious diseases" were derived as new attributes of restaurants in the context of COVID-19 situations, along with the atmosphere, service quality, and food quality. This study is of academic significance by expanding the literature of existing restaurant attributes in that it categorized the three attributes presented by existing restaurant attributes and further presented new attributes. Moreover, the analysis results have led to the formulation of practical recommendations, considering both the operational aspects of restaurants and policy implications.

• Knowledge Management Research
• /
• v.23 no.2
• /
• pp.253-276
• /
• 2022

Online reviews attract much attention because they play an essential role in consumer decision-making. Therefore, it is necessary to investigate the review attributes that affect the perceived helpfulness of consumers. However, most previous studies on the helpfulness of online reviews mainly focus on quantitative factors such as review volume and reviewer attributes. Recently, some studies have investigated the impact of review content and linguistic style matching on consumers' purchase decision-making. Those studies show that consumers consider additional review attributes when evaluating reviews in decision-making. To fill the research gap with existing literature, we investigated the impact of review content and linguistic style matching on review helpfulness. Moreover, this study investigated how the reviewers' expertise moderates the effect of the review content and linguistic style matching on the review helpfulness. The empirical results show that positive affective content has a negative effect on the review helpfulness. The negative affective content and linguistic style matching positively affect review helpfulness. Review expertise relieved the impact of negative affective content and linguistic style matching on review helpfulness. According to the mechanism confirmed in this study, online e-commerce companies can achieve corporate sales growth by identifying factors affecting review helpfulness and reflecting them in their marketing strategies.

• Proceedings of the Korean Institute of Information and Commucation Sciences Conference
• /
• 2018.05a
• /
• pp.460-461
• /
• 2018

The traditional recommendation system is developed on the assumption that users behave independently, and have problem of readability and efficiency are inferior due to simply sort products or lack of function for associate product attributes with user's taste. To solve this problem in this study we propose a system that provides user customized information that the analysis of the unstructured review data with the purchase histories of users processed with meaningful information after crawling product review data using text mining with R. This allows to help user make decisions can be provided only necessary information without analyze massive amounts of products review data.

• Journal of Korea Society of Industrial Information Systems
• /
• v.27 no.6
• /
• pp.115-126
• /
• 2022

The purpose of this study is to try to IPA(Importance-Performance Analysis) by applying text mining approaches to user review data for korea mobile banking applications, and to derive priorities for improvement. User review data on mobile banking applications of korea commercial banks (Kookmin Bank, Shinhan Bank, Woori Bank, Hana Bank), local banks (Gyeongnam Bank, Busan Bank), and Internet banks (Kakao Bank, K-Bank, Toss) that gained from Google playstore were used. And LDA topic modeling, frequency analysis, and sentiment analysis were used to derive key attributes and measure the importance and satisfaction of each attribute. Result, although 'Authorizing service', 'Improvement of Function', 'Login', 'Speed/Connectivity', 'System/Update' and 'Banking Service' are relatively important attributes when users use mobile banking applications, their satisfaction is not at the average level, indicating that improvement is urgent.