• Title/Summary/Keyword: 로열티 프로그램

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A study on Influencing relationship between loyalty program's perceived value and service loyalty in mobile telecommunication service market (이동통신 서비스 시장에서 로열티 프로그램의 지각된 가치와 서비스 충성도 간의 영향관계)

  • Jeong, Heon-Bae;Noh, Seung-Hoon
    • International Commerce and Information Review
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    • v.17 no.3
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    • pp.323-358
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    • 2015
  • This study strives to identify effects of the relationship between the loyalty program and service loyalty through focusing on the role of the loyalty program which is used as a means of promotion in relationship marketing. According to the result of the empirical testing, the higher the economical usefulness and psychological usefulness (the perceived value of the loyalty program) are, the higher the customer satisfaction rate was. Also, the higher the satisfaction of the loyalty program, the more credibility increased. Furthermore, the higher credibility was the more positive the influencing relationship with a heightened level of commitment was found to be. It was discovered that different factors such as customer satisfaction, customer trust, customer commitment in the loyalty program have a positive influence on service loyalty. Loyalty program satisfaction, along with loyalty program credibility and commitment indirectly affected service loyalty.

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Success Factors for IT-based Coalition Loyalty Programs: The Case of OKCashbag (통합 로열티프로그램의 성공요인: 오케이캐쉬백 사례)

  • Jung, Gi-Youn;Lee, Hee-Jin;Jang, Seung-Kwon;Choi, Woo-Suk
    • The Journal of Society for e-Business Studies
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    • v.16 no.2
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    • pp.91-109
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    • 2011
  • Loyalty programs are everywhere these days, and among them, coalition programs, where a hub company makes a network of participating companies and users can collect and use points in a large number of participating shops, are in increase. There is little research on the coalition loyalty program. Using the case of OKCashbag, the first and biggest coalition loyalty program in Korea, this study examines whether success factors of single operator program are relevant to coalition programs. This paper contributes first by turning attention to an unexplored area of coalition loyalty programs. By offering an opportunity to reflect on success factors of both single operator and coalition programs, it will help practitioners in loyalty programs to develop innovative loyalty programs using increasingly sophisticated data collection capabilities of IT.

민간경호경비조직의 서비스품질과 고객만족 및 로열티의 관계

  • Lee, Jong-Whan
    • Proceedings of the Korea Contents Association Conference
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    • 2010.05a
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    • pp.613-615
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    • 2010
  • 이 연구는 민간경호경비조직의 서비스품질과 고객만족 및 로열티의 관계를 규명하는데 목적을 두고 있다. 이를 위해 이 연구에서는 서울시 소재 민간경호경비회사의 서비스를 이용하고 있는 고객을 대상으로 집락무선표집법을 활용하여 총 209명을 표집하였다. 설문지의 타당도 및 신뢰도를 검증하기 위하여 이 연구에서는 전문가회의와 요인분석을 통하여 타당도를 검증하였으며, 신뢰도분석을 통하여 신뢰도검증을 실시하였다. 통계처리방법은 SPSSWIN 17.0프로그램을 활용하여 요인분석, 신뢰도분석, 다중회귀분석과 경로분석을 실시하였다. 결론은 다음과 같다. 첫째, 서비스품질이 좋을수록 고객만족은 높아진다. 둘째, 서비스품질이 좋을수록 로열티는 강화된다. 셋째, 고객만족이 높을수록 로열티는 높아진다. 넷째, 서비스품질은 고객만족 및 로열티에 인과적 영향을 미친다.

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Implementation of Smartphone Software based on Linux (리눅스 기반의 스마트폰 소프트웨어 구현)

  • Kim, Do-Hyung;Yun, Min-Hong;Kim, Sun-Ja
    • Proceedings of the Korea Information Processing Society Conference
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    • 2008.05a
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    • pp.397-398
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    • 2008
  • 본 논문에서는 미들웨어 및 기본 응용 프로그램으로 구성된 리눅스 기반의 스마트폰 소프트웨어 구현에 대해 기술한다. 기존의 스마트폰 소프트웨어 플랫폼들은 상용화 시 로열티를 지불해야하고, 소스 코드가 공개되어 있지 않아 기능 확장의 문제점이 있었다. 구현된 스마트폰 소프트웨어는 리눅스 기반으로 개발되어 로열티가 없으며, 사용자가 키 입력 만으로 이동 및 특정 응용 프로그램을 수행할 수 있는 키 네비게이션 기능을 제공한다. 그리고, 기존의 셀룰러 폰과 유사한 화면구조를 제공함으로써 사용자가 보다 편리하게 스마트폰을 사용할 수 있도록 지원한다.

The Implementation of Stmart Phone Edition based on Embedded Linux (임베디드 리눅스 기반의 스마트폰 에디션 구현)

  • Kim Do-Hyung;Yun Min-Hong;Kim Sun-Ja;Lee Cheol-Hoon
    • The KIPS Transactions:PartA
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    • v.12A no.7 s.97
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    • pp.597-604
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    • 2005
  • The paper describes implementation of smartphone edition based on embedded Linux, which is composed of smartphone middleware and basic applications. Existing smartphone platforms entails loyalty expenses and has difficulties on customization due to the closed policy of their source codes. Although GPE - based on embedded Linux has solved the loyalty issues, other problems are remained unsolved. Since GPE has been designed for relatively large PDA-level devices, applications are generally inoperable under the condition of small LCD size and input methods without touch-screen; the condition is typical limitations of the smartphones. In the implemented smartphone edition of the paper no loyalty is required, because the smartphone edition is based on embedded Linux. It also supports keypad-only operating functionality such as moving between folders or running applications with operations. Besides, it provides more user-friendly environment to use the smartphone editionscreen interfaces and indicatorsto those of the regular cellular phones.

The Effect of Status, Truth of Messages, Involvement on Loyalty When Customer Experience Demotion in Retail Loyalty Program (소매점의 로열티 프로그램에서 고객의 등급하락 시 고객의 등급, 메시지의 진실성, 관여도가 충성도에 미치는 영향)

  • Shin, Jong-Kuk;Park, Min-Sook
    • Journal of Digital Convergence
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    • v.12 no.3
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    • pp.89-94
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    • 2014
  • It empirically studied the effects of customer status, truth of messages, and involvement on loyalty when customer experience demotion in loyalty program. A scenario based 2(customer demotion: highest status customer/middle status customer) ${\times}$ 2(truth of messages: high/low) ${\times}$ 2(involvement: high/low) between-subjects factorial design experiments are conducted for the hypotheses. According to the result of ANCOVA, highest status customer's loyalty and middle status customer's loyalty decrease when they experience demotion. But middle status customer's loyalty less decreases than the highest status customer. Loyalty of the group who feel high truth of message less decreases than those of other groups. And loyalty of the low-involvement group's loyalty less decreases than those of other groups. Moreover it test three way interactions among customer status, truth of messages, and involvement. The result indicates that loyalty of the group who feel high truth of message and low-involvement less decreases than those of other groups.

Effects of Joining Coalition Loyalty Program : How the Brand affects Brand Loyalty Based on Brand Preference (브랜드 선호에 따라 제휴 로열티 프로그램 가입이 가맹점 브랜드 충성도에 미치는 영향)

  • Rhee, Jin-Hwa
    • Journal of Distribution Research
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    • v.17 no.1
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    • pp.87-115
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    • 2012
  • Introduction: In these days, a loyalty program is one of the most common marketing mechanisms (Lacey & Sneath, 2006; Nues & Dreze, 2006; Uncles et al., 20003). In recent years, Coalition Loyalty Program is more noticeable as one of progressed forms. In the past, loyalty program was operating independently by single product brand or single retail channel brand. Now, companies using Coalition Loyalty Program share their programs as one single service and companies to participate to this program continue to have benefits from their existing program as well as positive spillover effect from the other participating network companies. Instead of consumers to earn or spend points from single retail channel or brand, consumers will have more opportunities to utilize their points and be able to purchase other participating companies products. Issues that are related to form of loyalty programs are essentially connected with consumers' perceived view on convenience of using its program. This can be a problem for distribution companies' strategic marketing plan. Although Coalition Loyalty Program is popular corporate marketing strategy to most companies, only few researches have been published. However, compared to independent loyalty program, coalition loyalty program operated by third parties of partnership has following conditions: Companies cannot autonomously modify structures of program for individual companies' benefits, and there is no guarantee to operate and to participate its program continuously by signing a contract. Thus, it is important to conduct the study on how coalition loyalty program affects companies' success and its process as much as conducting the study on effects of independent program. This study will complement the lack of coalition loyalty program study. The purpose of this study is to find out how consumer loyalty affects affiliated brands, its cause and mechanism. The past study about loyalty program only provided the variation of performance analysis, but this study will specifically focus on causes of results. In order to do these, this study is designed and to verify three primary objects as following; First, based on opinions of Switching Barriers (Fornell, 1992; Ping, 1993; Jones, et at., 2000) about causes of loyalty of coalition brand, 'brand attractiveness' and 'brand switching cost' are antecedents and causes of change in 'brand loyalty' will be investigated. Second, influence of consumers' perception and attitude prior to joining coalition loyalty program, influence of program in retail brands, brand attractiveness and spillover effect of switching cost after joining coalition program will be verified. Finally, the study will apply 'prior brand preference' as a variable and will provide a relationship between effects of coalition loyalty program and prior preference level. Hypothesis Hypothesis 1. After joining coalition loyalty program, more preferred brand (compared to less preferred brand) will increase influence on brand attractiveness to brand loyalty. Hypothesis 2. After joining coalition loyalty program, less preferred brand (compared to more preferred brand) will increase influence on brand switching cost to brand loyalty. Hypothesis 3. (1)Brand attractiveness and (2)brand switching cost of more preferred brand (before joining the coalition loyalty program) will influence more positive effects from (1)program attractiveness and (2)program switching cost of coalition loyalty program (after joining) than less preferred brand. Hypothesis 4. After joining coalition loyalty program, (1)brand attractiveness and (2)brand switching cost of more preferred brand will receive more positive impacts from (1)program attractiveness and (2)program switching cost of coalition loyalty program than less preferred brand. Hypothesis 5. After joining coalition loyalty program, (1)brand attractiveness and (2)brand switching cost of more preferred brand will receive less impacts from (1)brand attractiveness and (2)brand switching cost of different brands (having different preference level), which joined simultaneously, than less preferred brand. Method : In order to validate hypotheses, this study will apply experimental method throughout virtual scenario of coalition loyalty program if consumers have used or available for the actual brands. The experiment is conducted twice to participants. In a first experiment, the study will provide six coalition brands which are already selected based on prior research. The survey asked each brand attractiveness, switching cost, and loyalty after they choose high preference brand and low preference brand. One hour break was provided prior to the second experiment. In a second experiment, virtual coalition loyalty program "SaveBag" was introduced to participants. Participants were informed that "SaveBag" will be new alliance with six coalition brands from the first experiment. Brand attractiveness and switching cost about coalition program were measured and brand attractiveness and switching cost of high preference brand and low preference brand were measured as same method of first experiment. Limitation and future research This study shows limitations of effects of coalition loyalty program by using virtual scenario instead of actual research. Thus, future study should compare and analyze CLP panel data to provide more in-depth information. In addition, this study only proved the effectiveness of coalition loyalty program. However, there are two types of loyalty program, which are Single and Coalition, and success of coalition loyalty program will be dependent on market brand power and prior customer attitude. Therefore, it will be interesting to compare effects of two programs in the future.

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The Effects of Department Store Loyalty Programs on Consumer Relationship Quality and Relationship Continuity Intention (백화점의 로열티 프로그램이 소비자의 관계품질 및 관계지속의도에 미치는 영향)

  • Hong, Byung-Sook;Lee, Eun-Jin;Park, Sung-Hee;Yoo, Seung-Hee
    • Journal of the Korean Society of Clothing and Textiles
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    • v.34 no.10
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    • pp.1621-1631
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    • 2010
  • This study analyzes the effects of department store loyalty programs on consumer relationship quality and the effects of consumer relationship quality on relationship continuity intention in department stores. The survey was conducted on women consumer patrons of department stores in October 2009; 381 responses were used in the data analysis. The statistical analysis methods were frequency analysis, factor analysis, reliability analysis, and multiple regression analysis. As a result, the loyalty programs of department stores were classified by the conformity, shared values, benefit of use, psychological availability, and convenience. The relationship quality of consumers was classified by trust and satisfaction, and the relationship continuity intention of consumers was classified by the continual use intention and word of mouth intention in department stores. The conformity, psychological availability, and convenience of loyalty program influenced the trust of consumers; in addition, the psychological availability influenced the satisfaction of consumers in department stores. The trust and satisfaction of consumers influenced the continual use intention and the satisfaction of consumers influenced the word of mouth intention in department stores.

Effects of Loyalty Program Values of Beauty Services on Store Loyalty through Customer Satisfaction and Switching Barrier (미용 서비스의 로열티 프로그램 가치가 고객만족과 전환장벽을 통해 점포충성도에 미치는 영향)

  • Oh, Kyungsook;Kang, Eunmi;Park, Eunjoo
    • Fashion & Textile Research Journal
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    • v.18 no.5
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    • pp.617-624
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    • 2016
  • The purposes of this study was to investigate impacts of loyalty program value on store loyalty through customer satisfaction and switching barrier. This study suggests some basis about the direction guidance for successful store-running marketing activities and beauty service related researches. A total of 986 usable questionnaires were obtained from female adults of Busan. Data were analyzed by frequency analysis, correlation analysis, factor analysis using SPSS for Window 22.0 and confirmatory factor analysis and structural equation model analysis by AMOS 22.0. The results suggested that, loyalty program value benefits(hedonic benefits and utilitarian benefits) had positive effect on customer satisfaction, and loyalty program value costs(hedonic costs and utilitarian costs) had oppositive effect on customer satisfaction. The impact of hedonic benefits of the loyalty program values was the largest. Customer satisfaction and switching barrier directly affect store loyalty. The customer satisfaction affected the store loyalty indirectly but the direct effect was bigger.

A Study on Loyalty Program for Building Customer Loyalty of Fashion Firm (패션업체 고객 충성도 구축을 위한 로열티 프로그램)

  • Ju, Seong-Rae;Yoo, Myung-Iee
    • Journal of the Korean Society of Clothing and Textiles
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    • v.33 no.2
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    • pp.331-342
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    • 2009
  • The purposes of this study were to provide the apparel companies with a effective marketing strategy by identifying the present condition of loyalty programs and designing the type of reward and the timing of reward, and to investigate the effects of loyalty programs on customers' satisfaction and loyalty. The experimental study was conducted to examine the relationship between loyalty programs and performances. The experiment, which adopted a scenario methodology, was a 2(type of rewards)${\times}$2(timing of rewards) between subjects factorial design. The sample was based on 362 college students. The data analysis was completed on the basis of SPSS 12.0 package, using descriptive analysis, frequency, factor analysis, Cronbach's a, ANOVA, and regression analysis. The following results were found in this research. First the respondent's recognition of reward(benefit, reserve fund, experience) was not relatively high. Second, the interaction effect of type of rewards and timing of rewards on the loyalty programs' satisfaction(p<.01) and customer loyalty(p<.001) was significant, but that on customer satisfaction was not significant. Finally, loyalty programs' satisfaction positively affected customer satisfaction and loyalty. The implications of the research and directions for future researchers were discussed.