• The Journal of the Korea Contents Association
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• v.18 no.5
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• pp.115-122
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• 2018

The purpose of this study is to compare student evaluation methods in team based learning classes for dental hygiene students. The subjects of this study were the score of dental hygiene students who took the courses of 'oral health education practice'. The analysis methods were spearman correlation analysis, skewness, kurtosis and Mann-Whitney U test. As a result, there was a significant correlation between the self-evaluation and peer-evaluation. Self-evaluation showed lenience tendency rather than peer-evaluation and self-evaluation found the highest central tendency. The peer-evaluation result was more lenience and more central in the group where self-evaluation was performed.

• The Mathematical Education
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• v.55 no.4
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• pp.503-522
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• 2016

The purpose of this study is to investigate the effects of peer-to-peer relay feedback strategy on achievement in mathematical problem solving and mathematical communication ability. The experimental instruction was given to 99 students. They were divided into two groups. In this research a strategy of peer-to-peer relay feedback is developed. To enhance lateral communication, students were instructed according to the strategy to read open-type problems, to write mathematical ideas individually and to share their ideas and get feedback in relay method with peers within a small subgroup. The results are as follows. 1) Mathematics achievement assessments were carried six times in the cleanup phases of the class. There was no difference at the 1st test. 2) The second t-test of mathematical communication abilities showed that there was meaningful difference and that peer-to-peer relay feedback was effective. But there was no difference on reading. 3) Peer-to-peer relay feedback strategy has a positive impact.

• Korean Business Review
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• v.7
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• pp.145-164
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• 1994

본 연구는 조직의 작업정보환경이 개인의 피이드백 추구 행위에 어떤 영향을 주는가에 관한 탐색적인 연구이다. 피이드백 추구 행위를 '탐지'와 '문의'의 유형으로 나누되, 피이드백 원천에 따라 상사에 대한 문의, 상사에 대한 탐지, 동료에 대한 문의, 동료에 대한 탐지를 구분하였으며, 작업정보환경은 피이드백 원천(상사, 동료, 자기자신)으로부터의 피이드백을 피이드백 부호(긍정적 피이드백, 부정적 피이드백)에 따라 평가하였다. 연구의 방법은 군 헬리콥터 조정사 훈련생 187명을 대상으로 질문지 방법에 의하였다. 연구의 결과 첫째, '탐지'와 '문의'의 피이드백 추구행위는 정의 상관관계를 보임으로써 피이드백 추구전략으로서 두 행위 유형은 서로 대체관계에 있지 않으며, 특정 유형의 피이드백 추구행위가 오히려 다른 유형의 피이드백 추구행위에 대한 필요성을 높여주고 있는 것으로 나타났다. 즉, '탐지'를 통한 피이드백과 '문의'를 통한 피이드백은 적어도 질적으로 상이한 정보를 제공하여 주는 것으로 인식되고 있음을 알 수 있다. 둘째, 어떤 원천으로부터 제공되었거나 추구된 피이드백 정보는 다른 피이드백 원천으로의 추구행위와 정의 상관관계를 보임으로써, 여러 피이드백 원천들로부터 제공되는 피이드백 정보는 피이드백 수신자에게 서로 대체적인 역할을 하지 않으며, 특정 피이드백 원천으로부터의 피이드백은 피이드백 수신자로 하여금 질적으로 상이한 정보를 제공하여 주는 것으로 인식되는 상이한 원천으로부터의 피이드백을 추구하도록 한다는 것을 알 수 있다. 셋째, 작업정보환경에서 긍정적 피이드백이 주어지면 인상관리의 측면에서 적극적으로 피이드백을 추구하는 경향이 있었으며, 부정적 피이드백이 주어진 경우, 본 연구에서와 같이 성과가 매우 중요시 여겨지는 조직에서는 개인이 그 정보적 가치를 높게 평가하여 대체로 피이드백을 적극적으로 추구하는 경향이 있는 것으로 나타났다.

• The Journal of the Korea Contents Association
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• v.20 no.11
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• pp.170-183
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• 2020

This study sought to investigate the relationship between emotional labor and commitment to organization of flight attendants as a way to identify solutions for service quality issues attributed to reduced commitment. It was also intended to determine the relational routes in terms of the effects of social support as a supplementary factor in reduced air service quality. A survey was conducted from January 2020 for about one month and a total of 426 copies were used in the final analysis. SPSS 23.0 and AMOS 23.0 statistical programs were used for the data analysis. The results are as follows. First, the emotional labor of flight attendants showed a negative impact on the social support including support from peers, families, and team leaders. Second, support from peers and team leaders had a positive impact on commitment to organization. Third, the emotional labor of flight attendants showed a negative impact on their commitment to organization. Fourth, support from peers and team leaders were found to have a mediated effect on the relationship between emotional labor and commitment to organization.

• Management & Information Systems Review
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• v.34 no.1
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• pp.121-142
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• 2015

This study focused on finding how to raise the positive effect of a service employee on the organization by strengthening his sympathetic feeling at the position of business, not the position of customer and how to reduce the negative effect. The specific objectives of the study are: First, the effect factors of the empathy abilities (cognitive empathy, emotional empathy) of a service employee are largely classified as the social support (supervisor support, co-worker support) to the service employee and the self-soothing ability. Therefore, this study tries to verify the relationship between the self-soothing ability, and social support and empathy which are preceding factors of the empathy of a service employee. Second, it also tries to verify the relationship between job stress and empathy ability(cognitive empathy, emotional empathy) of a service employee. As a result of the verification of the study hypothesis, first, the social support was distinguished as supervisor support and co-worker support, and the empathy ability was distinguished as cognitive empathy and emotional empathy. As a result of verifying the relationship between social support and empathy ability, the supervisor support did not have a positive effect on cognitive empathy while the co-worker support did have a positive effect of cognitive empathy. The supervisor support had a positive effect on emotional empathy and the co-worker support had a positive effect on emotional empathy. Second, the self-soothing ability of a service employee had a positive effect on empathy ability and a positive effect on both cognitive empathy and emotional empathy. Finally, the empathy ability(cognitive empathy, emotional empathy) of a service employee was shown to have a negative effect on the job stress of a service employee.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.19 no.10
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• pp.444-455
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• 2018

This empirical study examined the relationships among emotional labor, social support, and organizational commitment of franchise food service industry employees, and analyzed the mediating effects of social support from the fellow and director on the relationship between emotional labor and organizational commitment. A total of 268 employees in the franchise food service industry, such as fast food, chicken, and coffee in Seoul, were analyzed by frequency analysis, reliability analysis, correlation analysis, confirmatory factor analysis, and structural equation model analysis using the SPSS Program. The results of verifying the research hypotheses could be summarized as follows. First, the surface emotional labor of franchise food service industry employees had negative effects on the organizational commitment. Deep emotional labor had significant positive effects on the organizational commitment, and fellow and director support had significant positive effects on the organizational commitment. Second, the social support from the fellow and director had partially mediating effects on the relationship between emotional labor and organizational commitment. This suggests that emotional labor and social support play essential roles in enhancing the organizational commitment of franchise food service industry employees.

• Korean Security Journal
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• no.34
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• pp.115-137
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• 2013

This study aims to confirm the effect of different types of interpersonal stress factors of private security officers that are prevalent in the course of carrying out their duties on job satisfaction and turnover intention. The authors have examined 175 of the 200 survey questionnaires distributed to the employees of private security firms located in Seoul and Gyeonggi Province in December 2012. The result of the analysis indicates that the primary source of stress in the private security officers is the interaction with customers, followed by the relationships with colleagues and superior officers. In addition, colleague-related stress is found to be the only interpersonal stress factor with a statistically significant negative effect on job satisfaction, while both the stress from the relationships with colleagues and superior officers are positively correlated with turnover intention. Furthermore, the colleague-related stress is revealed to mediate job satisfaction which has a statistically significant effect on turnover intention. The result from the study emphasizes the importance of managing the interpersonal stress in private security officers and confirms the necessity of effectively handling the stressful situations in the relationships with colleagues. Moreover, in order to raise job satisfaction levels and minimize turnover which is vital in accomplishing the goal of each organization, causal factors of the stress need to be recognized and handled appropriately. This will provide the future research with an insight into the effective interpersonal stress management and examining other factors of job satisfaction and turnover intention of private security officers.

• Journal of the Korea Convergence Society
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• v.10 no.12
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• pp.453-463
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• 2019

The purpose of study was the non-equivalent control group pretest-posttest design to test the effect of self-directed nursing practice based peer-tutoring of same sophomore, on the level of confidence, performance and self-efficacy of core nursing skills in nursing students. The subjects were 68 nursing students in K City from May 1^th to June 12^th in 2019. The participants were shared into the peer tutoring practice group (experimental group, n=34) and the lecturer guided practice group (control group, n=34). The results of study, the experimental group scored significantly higher on the foley catheterization performance (t=11.60, p<.001), confidence (t=4.123, p<.001) and wearing protection equipment performance (t=5.91, p<.001), confidence (t=4.24, p<.001) and enema performance (t=2.82, p=.008), confidence (t=2.09, p=.044) and self-efficacy (t=4.52, p<.001) than control group. Therefore, the results justified that self-directed nursing practice based peer-tutoring could be effective in improving the performance, confidence and self-efficacy of core nursing skills in nursing students. Based on this, I suggest the study that examines the effects of peer-tutoring by applying it to various majors.

• Journal of the Korean Chemical Society
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• v.51 no.1
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• pp.82-92
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• 2007

This study investigated the influences of reciprocal peer tutoring strategy and field independencedependence in the instruction enhancing student questions by using weekly reports. Seventh graders (N=152) from a middle school were assigned to WR (weekly reports) and WR-RPT (weekly reports-reciprocal peer tutoring) groups. Students were taught about ‘three states of matter', ‘motion of molecules', and ‘change of states and thermal energy for eighteen class hours and wrote weekly reports six times for the period. The students in the WR-RPT group also conducted reciprocal peer tutoring with the questions of weekly reports which they wrote. The results revealed that the scores of the WR-RPT group were significantly higher than those of the WR group in a conception test regardless of students' field independence-dependence. The field dependent students in the WR-RPT group performed better in an achievement test than those in WR group, while there was no significant difference for the field independent stu dents between the two groups. Additionally, field independent students in each group scored significantly higher than field dependent students in the two tests. Many students, especially having more field independence in the WR-RPT group, perceived WR-RPT positively.

• Journal of the Korean School Mathematics Society
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• v.19 no.2
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• pp.153-176
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• 2016

The purpose of this study is to suggest ways to promote student engagement by analyzing how a teacher's student engagement strategies and questioning strategies affect class participation and problem solving in a peer mentoring teaching method. As for the purpose, after recording 7th grader's classroom using a peer mentoring and transcribing classroom discourse, we analyzed student engagement strategies for class participation and questioning strategies for helping mathematical concepts and problem solving, and compared mathematics achievements in mid-term and final exams. As results, in learning environments based on comfortable atmosphere, diverse student engagement strategies and appropriate questioning strategies with effectiveness of peer mentoring encouraged students to participate in class by motivating them, helped them to develop mathematical concepts and deepen understanding of problem solving through effective social interactions, and improved student achievement in mathematics. The results can practically help to develop class design considering both student engagement strategy and questioning strategy by specifically presenting a teaching method for promoting student engagement and teacher's contributions to it.