• Journal of the Korean BIBLIA Society for library and Information Science
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• v.21 no.3
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• pp.45-56
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• 2010

This study examines the status of websites operation among libraries affiliated to the Korean Medical Library Association, compares and analyzes website menu organization and information service contents of 29 medical libraries that currently run websites. The followings are results of this study. 1) the main menu of medical library websites is arranged with 'Search for Library Materials, Electronic Resources, Library Service, My Library, Library Guide, and the Bulletin Board.' 2) 15 services were selected as the main information service provided from the medical library website. 3) the information service that was provided from the most institutions was 'Document Copy/ Interlibrary Loan,' followed by 'Loan Reservation/Renewal, Request Library Purchase Book, Off-campus Access, User Education, Reference Resources, Q&A Board, Our Library Pubmed, and Dissertation Submission' in this order.

• Journal of the Korean Society for information Management
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• v.29 no.4
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• pp.25-42
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• 2012

Recently libraries are experiencing an increasing number of difficult patrons because of the increase in the unemployment rate and the problem of mental health in their communities. The problem behaviours of difficult patrons have negative influence to other users and staff in the library. This seems closely associated with the decline in the quality of library services. Therefore, in this study, we developed a how-to-do-it manual for library staff to meet the aforementioned challenges and to enhance the overall quality of library services for both general users and difficult patrons.

• Proceedings of the Korea Information Processing Society Conference
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• 2013.05a
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• pp.951-953
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• 2013

공공도서관은 모든 사람에게 평등하게 서비스를 제공해야 하는 기관이기 때문에 시각장애인과 같은 도서관 이용에 불편을 겪는 사람에게도 도서관 이용을 위한 서비스를 제공하여야 한다. 그러나 오늘날 우리나라의 도서관은 시각장애인등 도서관 이용에 불편을 겪는 사람들을 위한 서비스는 거의 존재하지 않으며 장애인이 아닌 정상인을 위한 공간으로 인식되어 왔다. 본 시스템은 NFC태그를 이용한 도서관 안내 시스템으로 책의 위치정보를 책과 책장에 부착된 NFC태그를 이용하여 읽어들이고 책의 위치정보를 음성으로 사용자에게 제공함으로써 도서관을 이용할 때, 책을 검색하고 금방 찾는 것이 힘든 시각장애인의 실정을 개선하고자 하였다. 또한 도서관에서 책을 찾는데 필요한 모든 정보들을 음성으로 사용자에게 제공해 시각장애인이 주위사람들의 도움 없이 언제든지 혼자서 도서관을 이용할 수 있도록 설계하였다.

• Journal of the Korean Society for information Management
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• v.24 no.4
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• pp.323-344
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• 2007

The objective of this study is to move the initiative of children's electronic books from portal sites to libraries and to help improving libraries' information services through their systematic study. The present use state of an e-book site for children that is currently serviced by A-academic library was mainly analyzed for the study. The desirable acquisition policies were also suggested for the activation of the juvenile e-book services for libraries.

• Journal of the Korean BIBLIA Society for library and Information Science
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• v.30 no.3
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• pp.195-221
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• 2019

The purpose of this study is to suggest implications from the case of health information service for patients in overseas hospital libraries. A total of 89 overseas hospital libraries were selected, including general hospitals, specialized hospitals, women's hospitals, children's hospitals, and veterans' hospitals. The health information service that is provided in general and common in 89 hospital libraries was surveyed and the differentiated health information service was investigated next. As a result, first, it can be seen that the establishment of hospital libraries and the provision of health information services are common outside of Korea. Second, various human resources such as librarians, health information specialists, medical specialists, social workers, clinical librarians, health education specialists, and volunteers are utilized. Third, it provides not only print materials but also various information sources such as electronic materials, websites, pamphlets, brochures, and provides health information in various languages. Fourth, in providing health (information literacy) education and programs, services are provided through linkage with hospitals, local public libraries, and local communities. The implications for domestic hospital libraries are as follows: First, the change of awareness of the establishment of hospital libraries and the provision of health information services; second, the support of the curriculum and associations and the need for continuing education; third, it is necessary to link with related organizations for mandatory and diversification of health information services in hospital libraries.

• Proceedings of the Korean Society for Information Management Conference
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• 2014.08a
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• pp.153-156
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• 2014

도서관 서비스 품질을 향상하기 위해서는 이용자의 요구를 파악하는 것이 무엇보다 중요하며 이를 위해 서비스 품질에 대한 속성을 분석하여야 한다. 그러나 많은 선행연구에서 서비스 품질 속성과 만족도와의 관계를 선형관계로 접근함으로써 서비스 품질 속성을 구분하지 않고 있다. 이에 본 연구는 서비스 품질에 대한 이원적 인식방법을 제시한 KANO의 3요인 이론을 적용하여 서비스 품질 속성과 만족도와의 관계를 비선형관계로 접근하여 서비스 품질 속성을 분석함으로써 이용자 관점에서 도서관 서비스 품질을 이해하고 구체적인 개선안을 제시할 수 있는 방법론을 제언하고자 한다.

• Journal of the Korean Society for Library and Information Science
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• v.57 no.1
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• pp.387-408
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• 2023

This study aims to discuss the necessity of providing welfare service information in public libraries, and to seek methods to efficiently collect, select, and provide welfare information. To conduct the research, literature review, case study, survey, and interview were conducted. It was revealed that 86.7% of the research participants agreed with the provision of welfare information in public libraries. Welfare information can be divided into four types according to the subject of production. The collection and selection of welfare information differs according to the four types of the information. Libraries provide welfare information with different components of the information depending on the types of the information and libraries. Welfare information is provided through the library homepage, and in this case, welfare information is posted on the homepage using the form of a web page and a bulletin board.

• Journal of Korean Library and Information Science Society
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• v.40 no.2
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• pp.207-221
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• 2009

Reference services that use e-mail to receive reference questions and provide responses were developed as early digital reference services in the library field. However, librarians and users found that e-mail based reference services had some weak points when compared with traditional face-to-face reference services. As a result, libraries have started to create real-time reference services, which are similar to traditional face-to-face reference services through the use of synchronous chat software. Such chat reference services are focus of this paper. This paper approaches chat reference services as one of the services provided by libraries. Based on the understandings of the unique characteristics of services and the concept of "service quality", this paper tries to suggest appropriate marketing strategies of chat reference services.

• Proceedings of the Korean Society for Information Management Conference
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• 2015.08a
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• pp.87-91
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• 2015

스마트폰이 보편화되고 스마트폰으로 정보를 습득하고자 하는 요구가 증가함에 따라 모바일로 서비스를 제공하는 대학도서관도 증가하고 있다. 모바일 서비스를 제공하는 대학도서관이 증가하면서 모바일 서비스로 제공되는 콘텐츠에 대한 고려가 필요할 것으로 보인다. 따라서 본 연구에서는 모바일 서비스를 제공하는 대학도서관 2곳을 선정하여, 대학생들이 모바일 서비스를 이용하는 데 영향을 미치는 요인은 무엇인가 알아보고 모바일 서비스의 이용도에 따라 상 중 하 집단으로 나누어 각 집단이 선호하는 콘텐츠의 차이를 알아보았다. 그 결과 대학생의 학년과 모바일 서비스에 대해 인지된 유용성, 유비쿼터스 접속성이 모바일 서비스 이용도에 영향을 미치는 것으로 나타났으며, '자료 검색', '시설 예약', '대출사항 조회' 등의 콘텐츠들이 자주 이용되며 이용자 집단 간의 차이는 대학별로 다르게 나타났다.

• Journal of Korean Library and Information Science Society
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• v.52 no.2
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• pp.357-377
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• 2021

This study aims to suggest the sustainable services for academic library in the New Normal Age, analyzing the online services during the COVID-19 pandemic. For this purpose, this study examined the operation condition of academic libraries' services during the COVID-19, analyzing the untact and online services of 63 libraries of universities which have more than 10,000 students. And this research classified the online services into three types, which are 'collection', 'facilities', 'programs' and examined the library homepage and development plans of academic libraries. This study also looked into the services of Korean public libraries and foreign libraries to suggest the sustainable services for academic library. As a result, this study suggests 'providing online materials for course reserves', 'expansion of research and study curation services to invigorate the use of library materials', 'introducing the smart library system and renovation of library facility and space services', 'planning of online programs through expansion of interaction with users'.