• Journal of the Korean Society for information Management
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• v.37 no.4
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• pp.151-179
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• 2020

This study explores the potential of using a library chatbot to improve the non-face-to-face digital reference services for academic library users by designing and implementing a library chatbot. Through data analysis, user needs and library services were analyzed, and a scenario was designed by selecting an appropriate development method. For user-friendly interaction, the personality of the chatbot and user interface was designed to evaluate its usability. In addition, the accuracy was verified through the response accuracy evaluation and performance evaluation of the chatbot, and the effectiveness of the chatbot was evaluated through a user satisfaction survey. In order to manage the operation and maintain service quality, the chatbot is improved by monitoring user-chatbot conversations and reflecting user feedback. Based on these findings, recommendations for designing and implementing a library chatbot were made to help improve library reference services.

• Journal of Korean Library and Information Science Society
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• v.53 no.1
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• pp.231-263
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• 2022

The understanding and capability to utilize artificial intelligence (AI) incorporated technology has become a required basic skillset for the people living in today's information age, and various members of the university have also increasingly become aware of the need for AI education. Amidst such shifting societal demands, both domestic and international university libraries have recognized the users' need for educational content centered on AI, but a user-centered service that aims to provide personalized recommendations of digital AI educational content is yet to become available. It is critical while the demand for AI education amongst university students is progressively growing that university libraries acquire a clear understanding of user intention towards an AI educational content recommender system and the potential factors contributing to its success. This study intended to ascertain the factors affecting acceptance of such system, using the Extended Technology Acceptance Model with added variables - innovativeness, self-efficacy, social influence, system quality and task-technology fit - in addition to perceived usefulness, perceived ease of use, and intention to use. Quantitative research was conducted via online research surveys for university students, and quantitative research was conducted through written interviews of university librarians. Results show that all groups, regardless of gender, year, or major, have the intention to use the AI-related Educational Content Recommendation System, with the task suitability factor being the most dominant variant to affect use intention. University librarians have also expressed agreement about the necessity of the recommendation system, and presented budget and content quality issues as realistic restrictions of the aforementioned system.

• Journal of the Korean BIBLIA Society for library and Information Science
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• v.29 no.3
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• pp.65-87
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• 2018

The user satisfaction of environmental facilities, collection, library services including webpage, etc. by using KSDC program provided by Korea Social Science Data Center has been analysed in this study. Also, the undergraduate students using P-academic library on December 2017 were sampled and analysed in this study. ANOVA etc. were used for testing wether gender, academic level and major of students affect the satisfaction, and Pearson correlation coefficient was used for testing the relation among the variables in the attached questionnaire. The major conclusions of this study are: (1) The policy development for the library use of male undergraduate students is needed. (2) The special counterplan to improve the user accessibility is needed. (3) Also, environmental facilities is absolutely needed when planning to improve user satisfaction. Besides, the development plan prepared after analysing the user opinions in essay form was suggested in this paper, too.

• Journal of the Korean BIBLIA Society for library and Information Science
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• v.22 no.2
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• pp.201-220
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• 2011

The library is a social institution that should ensure all users' information access rights. In this study, the concept of universal design is analyzed as a theoretical basis that library Websites should be accessed equitably by all kinds of users, and an evaluation criteria is developed based on the principles of universal design. The Websites of 7 regional central libraries are evaluated with suggested criteria and the ratio of compliance of universal Web design is measured. In the result, the most of the Websites are showed not only high performances on the area of (1) Web accessibility and (2) usability, but low performances on the area of (1) equitable use and (2) flexibility in use.

• Proceedings of the Korean Society for Information Management Conference
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• 2018.08a
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• pp.91-96
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• 2018

교육의 국제화로 인해 국내 대학에 재학 중인 유학생의 수가 매년 증가하고 있다. 그러나 유학생들이 학습 자원을 얻기 위한 가장 큰 정보원인 대학도서관은 유학생들을 위한 다국어 지원 서비스를 충분히 제공하고 있지 않은 상황이다. 따라서 본 연구에서는 대학도서관에서 제공하는 서비스 중 다국어 지원이 가능한 서비스 요인들을 선정하고 해당 요인들이 유학생들의 대학도서관 이용 만족도에 미치는 영향을 파악하고자 하였다. 이를 위해 먼저 선행연구를 바탕으로 사서/직원의 서비스(응답능력, 태도), 도서관 시설 이용(시설 안내, 장비 사용), 자료 접근 및 이용(홈페이지, 서가 배치), 이용자 서비스(이용자교육, 기타서비스)를 요인을 도출하였고 회귀분석을 실시하였다. 연구 결과에 따르면 도서관 시설 이용이 대학도서관 이용 만족도에 가장 큰 영향을 미치고 있었으며 사서/직원의 서비스와 이용자 서비스 또한 영향을 미치는 것으로 나타났다.

• Journal of the Korean Society for information Management
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• v.28 no.3
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• pp.13-30
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• 2011

Faceted navigation has brought a lot of changes to traditional library catalog and is one of the resource discovery interfaces in next-gen library catalog. Faceted navigation usually divides too much retrieved results into some relevant facets for user's convenient navigation. The faceted navigation of 9 libraries adopting resource discovery interfaces was analyzed in this article. The terms are much broader or different from the users' terms so that the users can't properly use the facets. It is essential to maintain consistency with using the terms to provide users with faceted navigation service and this study has found how exactly authority work was done in analysis of the author facets. Also, public libraries introducing faceted navigation need to consider including some facets for various users and university libraries need to consider detailed division of resource types.

• Journal of the Korean Society for information Management
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• v.20 no.3
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• pp.129-153
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• 2003

This study is to develope the usability evaluation criteria for improving quality of user services in digital library website. It compared and analyzed major eight studies concerning usability evaluation of library website in foreign and domestic. This paper was suggested 36 items of evaluation criteria that are belongs to six domain(quality of links, feedback mechanism, accessibility, design, navigation and searching). Usability evaluation criteria for digital library websites suggested in this paper is a item-based level, and to observe generally.

• Journal of the Korean Society for Library and Information Science
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• v.49 no.4
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• pp.53-73
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• 2015

This study aims at developing standardized needs assessment tool for school library facilities. To find common properties of school library facilities, this study explored KLA's Standards for Korean Libraries, IFLA's The School Library Guidelines and AASL's Empowering Learners. Through these standards 10 common properties are selected to include in the assessment tool. As the result, this study proposed needs assessment tool for school library facilities in form of survey and several ways to apply it according to each library situation.

• Journal of the Korean BIBLIA Society for library and Information Science
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• v.25 no.1
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• pp.239-264
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• 2014

The study aims to study the user perception and satisfaction on the current church library services in Korea. 100 registered attendees and 10 priests, from three different groups were randomly selected for the survey. Three groups - the one with its own library, another with a community type library, and the other without church library - were compared. A literature review and survey were executed, and the questionnaires of the survey for analysis in this research contained demographic information, usage of church library, mission and function of the church library, library space, librarians, collection, community services of the church library, and perception on the effect of the library's community service on a specific religious activity (evangelism). The analysis revealed that the satisfaction level on church library service was relatively high (3.5 point on average, 5-point Likert scale), even though the frequency of using the church library service was relatively low. The study also found that users perceived the library as a community library or archives of the church, and study rooms and reading rooms as its major functions. It reveals that religious materials were preferred as the church library collection and the service of the church library to its community was perceived as being a effective and positive factor on evangelism. Applying church library service should be considered in order to enhance the understanding on the religion and effective results of evangelism.

• Journal of the Korean Society for Library and Information Science
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• v.45 no.1
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• pp.75-101
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• 2011

With the popularization of smartphones, the mobile demand for information from libraries is increasing and mobile library service will soon be quired. This study analyzed the mobile library services for the mobile webs established by 4 university libraries in Korea and 56 belonging to ARL in the United States. It examined 42 mobile applications developed by universities and university libraries in Korea, and 18 mobile applications developed by the universities and university libraries belonging to ARL in the United States. Mobile accessibility was assessed by conducting mobileOK test for the mobile websites of the same libraries. The study shows that university libraries in Korea should establish mobile websites focusing on key contents which reflect the demand for mobile information of users, and secure mobile web accessibility which the users could conveniently use.