• Journal of the Korean Society for Library and Information Science
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• v.34 no.4
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• pp.5-26
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• 2000

The purpose of this study was to measure performance of university libraries, especially investigating the components of service quality and their relationship to the customer satisfaction. The result of the study was summarized as follows: First, the factors on satisfaction of library service revealed 12 factors such as access of information, quality of employees, suitable collections, issues related to civil petitions, equipments and facilities, timeliness, operating hours, use of information technology, library user education, reference service, public relation and individual service. Second, the factors of library service on customer satisfaction showed the following primary factors: suitable collections, issues related to civil petitions, access of information, equipments and facilities, timeliness, public relation, reference service, operating hours, and individual service. Third, the components of library service on customwe satisfaction showed the following primary components: availability, the number of books and journals, facilities of air conditioning, public relation, usefulness of retrieval system, waiting time for Internet use, operating hour, speed of repairs, receipt of civil petitions, use of non-book materials.

• Journal of Information Management
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• v.38 no.2
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• pp.105-126
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• 2007

This study investigates the influences of the perceptions on the dimensions of the library service quality (library staff, supports for the service, library materials and information resources, and facilities and equipments) of academic library users on the customer satisfaction, importance of the services, and the loyalty (reuse intentions). Based on the questionnaires surveyed from 403 undergraduate students of the K University, it analyzed the data using SPSS 12.0. All four dimensions of the service quality influenced statistically on the customer satisfaction. The dimension of the support for the service, importance of the service, and customer satisfaction influenced statistically on the loyalty.

• Journal of the Korean Society for information Management
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• v.32 no.4
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• pp.29-53
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• 2015

This study aims to measure the service quality of children's libraries using LibQUAL+ and to analyze the effect of service quality on users' satisfaction. To do that, a survey was conducted with 210 users in three children's libraries located in J city. In three service quality dimensions - 'Affect of Service', 'Information Control', and 'Library as Place' - the users' perceived service level was less than the minimum service level, which implies that the current services should be improved immediately. It was also found that 'Affect of Service' and 'Library as Place' influenced the users' satisfaction. Based on the statistical results and the content analysis of the users' comments about the library services, this study suggests recommendations for improving library services in the children's libraries.

• Journal of Korean Library and Information Science Society
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• v.38 no.1
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• pp.375-396
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• 2007

This study examined the demographic characteristics of the elderly who use public libraries in Daejoen Metropolitan City. Their tendencies in using the library level of satisfaction about the library and how the library affects their life were also evaluated. The survey revealed there were more man than woman users. And most users being relatively healthy sixties, highly educated and belonging to the middle class were indicated. They have been using the library frequently and regularly for a long time and were highly satisfied with the services from librarians and other staffs. Also the Public library services had a positive effect on the quality of the life of the elderly. As a result, an effective program for servicing potential visitors who are in poor health, over 70 years old, having lower level of education, living in below standard conditions, and living far from the library were suggested. Elderly women also will be the potential visitors.

• Journal of the Korean Society for Library and Information Science
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• v.41 no.4
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• pp.365-385
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• 2007

This study develops a set of measures for public library services to children. It is designed to use both measures for library service quality including personnel, library materials and resources. spaces for the service, and other services. and those for library customer satisfaction on equal basis. It specifies 23 scales for 4 each dimensions of measures for service quality, based on the suggestions both from the consulting members of specialists and from the personnel of the National Library for Children and Young Adults. and from the results obtained from the analysis on the questionnaires from the public librarians to children and researchers in this fields. This measures were testified by applying to 18 sample libraries.

• Journal of Korean Library and Information Science Society
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• v.44 no.1
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• pp.305-331
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• 2013

The aim of this study was to find out how the activity and the effect of the service of school library assistance is done. To this end, a library in S high school was visited, and interviews were conducted with regard to the student assistants to find out how the selection of new members, operating organization and activities are done. Also, a survey was conducted to examine the service activity and satisfaction level with regard to 77 student assistants in libraries of four high schools. In addition, a survey was conducted to find out the satisfaction level of the service provided by the student assistants in the school library with regard to 386 general students. The study results showed that the satisfaction level of the student assistants in the school library was high, and the satisfaction level of the service provided by the student assistants in the school library was positive.

• Journal of the Korean BIBLIA Society for library and Information Science
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• v.29 no.3
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• pp.65-87
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• 2018

The user satisfaction of environmental facilities, collection, library services including webpage, etc. by using KSDC program provided by Korea Social Science Data Center has been analysed in this study. Also, the undergraduate students using P-academic library on December 2017 were sampled and analysed in this study. ANOVA etc. were used for testing wether gender, academic level and major of students affect the satisfaction, and Pearson correlation coefficient was used for testing the relation among the variables in the attached questionnaire. The major conclusions of this study are: (1) The policy development for the library use of male undergraduate students is needed. (2) The special counterplan to improve the user accessibility is needed. (3) Also, environmental facilities is absolutely needed when planning to improve user satisfaction. Besides, the development plan prepared after analysing the user opinions in essay form was suggested in this paper, too.

• Journal of Korean Library and Information Science Society
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• v.52 no.2
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• pp.429-445
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• 2021

The purpose of this study is to analyze the status of e-books usage in small university library and to suggest implications for e-book management policies. To do that, a survey was conducted with students in a local small university, and the valid responses of 259 people were analyzed. As a result of the analysis, the preference of paper books (71%) was higher than that of e-books (12%). However, satisfaction with e-books (45.6%) was higher than that of paper books (27.9%) if they had experience using e-books. In addition, satisfaction was highest when using e-books for general reading, and it was found that the use device preferred to use a tablet. Based on the results of this study, we proposed some suggestions; 1) establishment of e-books service policy and promotion plan, 2) use of e-books dedicated devices and development of user-friendly e-books using environment, 3) providing various topics of e-books, 4) formation of an association for joint use of e-books between small library universities.

• Journal of Korean Library and Information Science Society
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• v.53 no.3
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• pp.405-429
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• 2022

This study investigated the differences in emotional labor, job satisfaction, and organizational commitment by job type, and the effect of emotional labor on job satisfaction and organizational commitment for public library employees. Using SPSS 27.0, the survey contents were performed frequency analysis, factor analysis, validity analysis, reliability analysis, correlation analysis, and multiple regression analysis. As a result of the study, it was found that the librarianship experienced more emotional labor than non-librarians, and the frequency of emotional labor increased depending on whether or not the civil service was included, and had a negative effect on overall job satisfaction and job condition satisfaction. However, in the case of psychological response to job satisfaction, library data work was found to be high. In terms of user service, emotional labor that occurs in librarians' work has two sides, which can have both positive and negative effects on the librarian's job satisfaction and organizational commitment. Therefore, practical measures to reduce the frequency and emotional dissonance of emotional labor and increase the diversity of emotional labor should be included in the user response manual and future mental health promotion program development.

• Journal of the Korean Society for information Management
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• v.26 no.3
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• pp.395-415
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• 2009

It is very important for libraries to provide their patrons with spaces that are used comfortably. In this paper, first we propose some improvement plans for space organizations of Gwacheon Public Library based on its patrons' behavioral research. It has a big meaning from the view of library marketing, which aims at improving patrons' satisfaction. Then we investigate how study tables are used based on the data taken at Kyushu University Library in Japan. Finally we put some proposals on libraries' space organization based on these investigations.