• Title/Summary/Keyword: 대화체계

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A Study on the Necessity and Applicability of Interactive Electronic Technical Manual(IETM) for Construction Projects (건설분야 전자매뉴얼의 필요성 및 특성분석을 통한 실무적용성 연구)

  • Kang, Leen-Seok;Jung, Won-Myung;Kwak, Joong-Min
    • Korean Journal of Construction Engineering and Management
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    • v.6 no.1 s.23
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    • pp.99-108
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    • 2005
  • Interactive electronic technical manual(IETM) for construction projects means an electronic tool that regulations and specifications related to construction method or maintenance process ale described by electronic book type. It has a meaning of integrated information system that includes virtual reality(VR), 3D animation and image contents for representing real construction information so that user can easily understand the construction situation and maintenance process. The basic information and technical manuals of construction facilities are being written as paper documents in our construction industry. As the result, the information management in the maintenance phase of construction projects is inefficient, and maintenance cost is being increased. This study attempts to improve the lack of understanding about construction IETM through the analysis of necessity and unique function of construction IETM comparing with the IETMS in other industry, Finally, this study shows a scenario of construction IErM for mitigating natural disaster of construction facilities to verify applicability of IETM.

A Study on the Successful Factors of Customer Relationship Management(CRM) Implementation for Customer Satisfaction in Dental Clinic (치과의원에서 고객만족을 위한 고객관계관리(CRM) 실행의 성공요인에 관한 연구)

  • Choi, Jun-Seon
    • Journal of dental hygiene science
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    • v.4 no.2
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    • pp.61-73
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    • 2004
  • In this study, I have analyzed domestic dental clinics which had introduced CRM for customer satisfaction management. The purpose of this study is to provide information for designing efficient CRM. I would suggest some strategies to carry out CRM as followed. First, promote long-term relationship with customers. Second, select a target patient group and classify customers. Third, set a systematic database up. Fourth, make various channels to communicate with customers. In addition, the following ways are essential to be successful in implementing CRM. First, strengthen the service provided at the Moment of Truth (MOT). Second, organize learning in hospital and all the staff should be customer-oriented. Third, perform systematic "internal marketing".

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Organizational Innovation in the Korean Government via an ICT-based IKM Framework: A focus on the MOFA (정보통신기술 기반 지식정보관리 프레임워크를 통한 한국 정부 조직 혁신에 관한 탐구: 외교부를 중심으로)

  • Jin-kyung Lee
    • Journal of the Korean Society for information Management
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    • v.40 no.2
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    • pp.211-241
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    • 2023
  • With rapidly changing technological implementation of operating systems of businesses, the Ministry of foreign affairs (MOFA) of the Republic of Korea (ROK) has been undergoing digital transformation to its overall operations with the intent to innovate information and knowledge management (IKM) strategies since the mid-2000s. However, assessment as to the effectiveness of implemented IKM has been inadequately analyzed. This study aims to assess the concepts and limitations of the MOFA's current IKM strategies and the methods it employs to deliver its IKM framework, in light of strengthening the organizational ambidexterity and absorptive capacity, and also fostering organizational innovation through a qualitative study that involves interviews and analysis of reports from MOFA. The MOFA's IKM possesses dynamic capabilities to adapt to changing digital technologies. However, the institution's IKM is constrained by limitations associated with the utilization of the IKM system such as a structure that handles confidential documents and a lack of a collaborative system for IKM, and external limitations such as changes in the domestic political situation governing MOFA's priorities and the hierarchy of government organizations. Consequently, developing the organizational ambidexterity and absorptive capacity was not possible. To develop an IKM framework for organizational innovation, the MOFA must devise a way to minimize the impact of external changes by overcoming internal limitations. To that end, a detailed study on the development of a practically usable IKM system should include establishing a dialogue between job groups and enhancing employee competency in preparation for a changing environment.

Exposure to Crime News, Multicultural Acceptability, and the Mediation Effects of Perceived Risk (범죄 뉴스 노출과 다문화수용성 위험지각의 매개효과를 중심으로)

  • Heo, Yun-Cheol;Im, Yung-Ho
    • Korean journal of communication and information
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    • v.76
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    • pp.92-123
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    • 2016
  • This paper aims to examine systematically how audiences' exposure to crime news influences their multicultural acceptability. In particular, the analysis has focused on how the variance in the effects of contacts with crime news on foreigners takes place, according to the types of media and communication favored among the audiences. Also, with perceived risk toward crime as a mediating variable, this research scrutinizes the way crime news on foreigners comes to influence multicultural acceptability among the audiences. While various news sources and communication channels are influential in strengthening the perceived possibility of crime on the individual level, the results show, television seems to be particularly more effective with regards to the perceived prevalence of crime on the social level (RQ 1). Also, while contacts with crime news through 'dialogic' media rarely influence multicultural acceptability significantly, 'discursive' media and face-to-face contacts have negative impacts on the multicultural acceptability (RQ 2). Consequently, perceived risk on the social level seems to play the role of full mediation in the process where audiences' contact with crime news through discursive media influences their multicultural acceptability (RQ 3). Based on these findings, both theoretical and practical implications were discussed.

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A Study on the Learning of Polite Expressions Using M-learning (M-러닝을 활용한 공손 영어 표현 학습에 대한 연구)

  • Kim, Hye Jeong
    • Cross-Cultural Studies
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    • v.42
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    • pp.261-283
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    • 2016
  • The aim of this study is to consider the possibility of learning polite expressions of English using the mobile application Naver Band. To improve communicative competence, students need to develop sociolinguistic competence as well as grammatical and discourse competence. To be accordant to social context, the roles of the participants, and the purpose of the interaction, students have to make an appropriate utterance. When a hearer has a higher social status and is older than a speaker, or have low levels of familiarity, Korean native speaker tends to use polite expressions. Students need to learn polite expressions of English because English has a different honorific system from Korean. To realize the characteristics and function of polite language is one thing, but to learn it in a real classroom is another. This study attempts to apply the use of a mobile application, which is considered a user-friendly tool for students, into learning polite language using the UK historical drama, Downton Abbey. Two tests were administered to an experimental group that used the mobile application and a control group that used group work. The results of the two tests show that the use of the mobile application has a positive effect on learning polite expressions and is effective as an after-school activity. In an open-ended questionnaire, students tend to identify polite expressions as superior or high-level language forms and separate these forms from practical expressions. It should be noted as well that teachers need to consider instructing in modern English when using a historical drama in the teaching and learning of polite expressions.

Comparative Analysis of Trade-Labor Linkage in FTAs of the US and EU (미국과 EU의 FTA에 나타난 무역-노동기준 연계에 관한 비교 분석)

  • Kang, Yoo-Duk;Ko, Bo-Min
    • Korea Trade Review
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    • v.41 no.3
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    • pp.1-25
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    • 2016
  • This study reviews international discussions about the trade-labor linkage and examines the labor chapters of FTAs enforced by the US and the EU from a comparative perspective. Since early 1990s, starting from the NAFTA, the US has included forceable labor provisions in its FTAs and this trend continues to the TPP which was concluded in October 2015. On the other hand, the EU's labor provisions in its FTAs have been composed of promotional elements on labor rights based on cooperations and dialogues. These different features of labor provisions in the US and European FTAs are mainly due to the motives of the FTAs of the US and the EU respectively as well as their domestic situations with regards to domestic law and institutional set-ups. The coordination of labor provisions involves a long-term institutional as well as regulatory convergence which triggers not only economic but also social changes, compared to a relatively short-term effect of tariff elimination. For Korea which has been a FTA partner country both with the US and the EU, it is significant to keep the different characteristics in the labor provisions in mind, particularly in the process of its implementation. Concerning the implementation of Korea-US FTA, it might be problematic if Korean law and its regulatory practice on labor-management relations do not comply with that of the US. The Korea-EU FTA case can also have an indirect impact on Korea's labor laws since it stipulates in its provisions that both parties should have discussions not only within each government but also with the civil communities including NGOs. Thus, Korea should pay more attention to the true meaning in labor provisions of both FTAs in order to promote its firms to be equipped with the right labor-management system in their operations abroad.

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Strategy of CSR Storytelling with the application of Greimas Actantial Model -focusing on Hyundai Motor Company's CSR website (그레마스 행위소 모델을 통해 본 기업의 CSR스토리텔링 전략-현대자동차 CSR홈페이지를 중심으로)

  • HONG, Sook-Yeong
    • Journal of Digital Convergence
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    • v.14 no.10
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    • pp.119-128
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    • 2016
  • This study is designed with an intention to understand CSR story strategies that the corporates use, focusing on analyzing the method of composition of Hyundai Motor Company's CSR website stories. When analyzing based on interactivity, ease of use, newest, and informativity, interactive dialogue feature was mostly lacking. It is not the most up-to-date data and lacks the newest. However, as sharing information feature was presented, information spread quickly. When applying Greimas' Actantial Model into the 'CSR News' that conveys the news about corporate philanthropic activities, it turned out that the CSR strategies were authenticity, consistency and flexibility. When doing CSR storytelling, a corporate should not only use pre-existing executives and staff members but should use new icons including civic organizations and the youth if possible, and perform its role as a supporter. At the same time, a corporate must build strategical storytelling to the new values and engage in systematic corporate philanthropic activities that meets the need of the time period.

Linked Open Data Construction for Korean Healthcare News (국내 언론사 보건의료 뉴스의 Linked Open Data 구축)

  • Jang, Jong-Seon;Cho, Wan-Sup;Lee, Kyung-hee
    • The Journal of Bigdata
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    • v.1 no.2
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    • pp.79-89
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    • 2016
  • News organizations are looking for a way that can be reused accumulated intellectual property in order to find a new insights. BBC is a worldwide media that continually enhances the value of the news articles by using Linked Data model. Thus, utilizing the Linked Data model, by reusing the stored articles, can significantly improve the value of news articles. In this paper, we conducted a study of Linked Data construction for the healthcare news from a newspaper company. The object names associated with medical description or connected to other published information have been constructed into Linked Open Data service. The results of the study are to systematically organize the news data that were accumulated rashly, and to provide the opportunity to find new insights that could not be found before by connecting to other published information. It may be able to contribute to reused news data. Finally, using SPARQL query language can contribute to interactively searched news data.

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A Study on the Contents and Characteristics of an Alternative School Reading Education through a Qualitative Analysis (질적 분석을 통한 대안학교 독서교육의 내용과 특징에 대한 고찰)

  • Lee, Sena;Lee, Seongsin
    • Journal of the Korean BIBLIA Society for library and Information Science
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    • v.28 no.1
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    • pp.121-141
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    • 2017
  • The purpose of this study is to identify the characteristics of reading education of the specialized high schools for an alternative education. Among the specialized high schools for an alternative education, five schools were selected for the study. To achieve the study purpose, interviews were conducted with the teachers in charge of reading education of the schools. The interviews were recorded and transcribed. According to the study results, there have been attempts to integrate curriculum and reading education based on humanities. Students were actively participating in planning and conducting reading programs. Furthermore, there were Library Assisted Instructions. In order to proceed successfully with the reading education, there were several important factors as follows: 1)there was an organized system to support reading education by teachers, schools, and school libraries. 2)students' interests and needs were reflected in designing reading programs, 3)reading programs were adjusted according to students' needs and interests, and 4)reading activities were emphasized.

Implementation of Iconic Language for the Language Support System of the Language Disorders (언어 장애인의 언어보조 시스템을 위한 아이콘 언어의 구현)

  • Choo Kyo-Nam;Woo Yo-Seob;Min Hong-Ki
    • The KIPS Transactions:PartB
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    • v.13B no.4 s.107
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    • pp.479-488
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    • 2006
  • The iconic language interlace is designed to provide more convenient environments for communication to the target system than the keyboard-based interface. For this work, tendencies and features of vocabulary are analyzed in conversation corpora constructed from the corresponding domains with high degree of utilization, and the meaning and vocabulary system of iconic language are constructed through application of natural language processing methodologies such as morphological, syntactic and semantic analyses. The part of speech and grammatical rules of iconic language are defined in order to make the situation corresponding the icon to the vocabulary and meaning of the Korean language and to communicate through icon sequence. For linguistic ambiguity resolution which may occur in the iconic language and for effective semantic processing, semantic data focused on situation of the iconic language are constructed from the general purpose Korean semantic dictionary and subcategorization dictionary. Based on them, the Korean language generation from the iconic interface in semantic domain is suggested.