• Korean Journal of Human Ecology
• /
• v.21 no.2
• /
• pp.257-267
• /
• 2012

The purpose of this study was to observe work-related emotional consequences in call center employees. The data were collected from 434 employees in 3 call centers by way of a self-administered questionnaire. Frequencies, Cronbach's alpha, T-test, one-way ANOVA, Pearson's correlation analysis, and multiple regression analyses were conducted by SPSS Win 18.0. The results of this study were as follows: first, job burnout proved to be significant, and demonstrated a positively correlation to surface acting and negatively correlation to deep acting. Second, altruism proved to be significant and demonstrated a positive correlation to deep acting, while also demonstrating a negatively correlation to both sex and surface acting. Third, conscientiousness proved to be significant and demonstrated a positive correlation to both age and deep acting, as well as a negatively correlation to surface acting. Finally, work-family conflict proved to be significant and demonstrated a positive correlation to both sex and workload in terms of hours per day.

• Journal of Korean society of Dental Hygiene
• /
• v.19 no.6
• /
• pp.1003-1013
• /
• 2019

Objectives: The purpose of this study was to examine the differences of dental hygienists in how they view their work and how they rate their emotional labor and occupational stress. Gathering this data was an effort to provide information on how to increase occupational satisfaction and improve work environments for dental hygienists. Methods: We analyzed data collected from 178 dental hygienists. The dental hygienists were randomly selected by convenience sampling from dental hospitals. Results: Our results showed that pediatric hygienists had more negative responses in regard to their views on their work. As for emotional labor, dental hygienists from pediatric dental clinics experienced heavier emotional labor than those from general dental clinics. On the other hand, dental hygienists from general dental clinics suffered more from occupational stress than pediatric dental hygienists did. Conclusions: Given the findings of this study, effective and ideal programs that promote occupational satisfaction for dental hygienists should be prepared, and strategies should be developed to resolve emotional labor and improve their work environments, as well.

• Journal of Korean Library and Information Science Society
• /
• v.41 no.3
• /
• pp.391-419
• /
• 2010

The purpose of this study is to investigate the factor that brings about information literacy gap by comparing and analyzing the group with high level and not so high level information literacy for migrant workers and to seek policy to clear the information literacy gap. To accomplish such purpose, the author found the operation of various factors that bring about information literacy gap through in-depth interview of migrant workers and working level NGO staff. The result of interview revealed that information literacy gap of migrant workers is generated by the complex operation of personal characteristics, technical factor, social and economical factor, government policy factor and so on.

• Journal of Korean society of Dental Hygiene
• /
• v.16 no.6
• /
• pp.835-847
• /
• 2016

Objectives: The purpose of the study was to investigate the influences of job performance of dental hygienists on emotional labor evaluation. Methods: A self-administered questionnaire was completed by 203 dental hygienists working at dental hospitals and clinics in Gyeongnam and Busan from May 2014 and March 2015. The study instruments comprised general characteristics of the subjects (9 items), job performance competency (44 items), and emotional labor evaluation (29 items) by Likert 5 point scale. Data were analyzed by SPSS 21.0 program and AMOS 18.0 program. Results: Those who had turnover intention showed higher scores in the dental treatment cooperation category and overall job performance than those who had not. Higher job performance was shown in those who had more work experience and higher salary. The scores of emotional labor evaluation were higher in the group of higher salary and team and department leaders. The job performance had a significant impact of the emotional labor evaluation. Conclusions: The job performance of dental hygienists had a significant influence on the emotional labor evaluation. Psychologic stress by work caused the dental hygienists to have depression and lower quality of life.

• Journal of Korean society of Dental Hygiene
• /
• v.18 no.5
• /
• pp.707-716
• /
• 2018

Objectives: The purpose of this study was to examine factors influencing the retention intention of dental hygienists in clinical practice. Findings will assist in the development of strategies to increase their retention. Methods: A self-reported questionnaire was completed by 261 dental hygienists who work at dental hospitals and clinics in the Jeollabuk-do area. Data were analyzed using descriptive statistics, independent t-test, one-way ANOVA (post-test Duncan), and multiple regressions. Results: The variable that demonstrated the largest influence on the retention intention of dental hygienists was purpose/meaning (${\beta}=0.283$), followed by transcendental calling (${\beta}=0.198$). These factors relate to the sense of calling. The third most influential variable was pay (${\beta}=0.150$). This relates to general characteristics. The fourth most influential factor was the frequency of emotion display (${\beta}=-0.112$), which relates to one of the sub-areas of emotional labor. Conclusions: In order to strengthen the retention intention of dental hygienists, diverse approaches should be implemented, with particular consideration for their sense of calling, emotional labor and pay.

• Journal of Korean society of Dental Hygiene
• /
• v.18 no.5
• /
• pp.717-727
• /
• 2018

Objectives: This study aimed to provide basic data on ways to facilitate effective communication between patients and dental hygienists, to improve the job satisfaction of dental hygienists, and to reduce the turnover rate among dental hygienists. Therefore, a comparative analysis of the perception of dental hygienists' emotional labor was conducted targeting patients and dental hygienists. Methods: Data were collected from August 1 to September 20, 2018, from 367 participants, including 216 dental hygienists and 151 patients residing in Gwangju, Jeonnam. Using the co-orientation model, their perception of dental hygienists' emotional labor was analyzed through the independent t-test and paired t-test. Results: With reference to objective consistency, patients showed a higher perception of dental hygienists' emotional labor than dental hygienists did, indicating that the former perceived the emotional labor more negatively. Regarding accuracy, there were significant differences in dental hygienists' response to six questions, while the same was observed for 11 questions for patients. Thus, the accuracy of dental hygienists was relatively higher than that of patients. Conclusions: To help dental hygienists perform dental health prevention activities more actively, consistently, and happily, and to establish commitment and professionalism in dental hygienists to enhance national dental health. Additionally, it would be necessary to sustain continuous research interest on measures for understanding the co-oriented relationship between patients and dental hygienists, and to solve the negative elements of dental hygienists' emotional labor.

• Journal of Korean society of Dental Hygiene
• /
• v.20 no.6
• /
• pp.797-807
• /
• 2020

Objectives: This qualitative research was conducted to understand the experiences of dental hygienists with respect to emotional labor and stress through in-depth interviews, and analyze experiences that are difficult to grasp in quantitative studies. Methods: From October 7 to October 14 2020, a total of seven study participants were selected and underwent in-depth interviews. A phenomenological research methodology was applied for intensive analysis. Results: The results of the interviews were grouped into five central-categories: relationships in the workplace (trouble with the staff, discrimination against staff, relationship between subordinates and superiors), relationships with non-major (trouble with laboratory staff, inferiority complex and behavior of non-specialists), emotional labor for the patient (patient-centered, patient selfishness, exquisite guardian), conduction of business (passing the work, deterioration in health due to emotional labor), organizing emotions (patience and a sense of collapse, conversation with a coworker). Conclusions: Based on this study, we need to develop tools to measure dental hygienists' emotional labor and stress as well as conduct follow-up research on ways to improve them.

• Korean Journal of Occupational Health Nursing
• /
• v.32 no.2
• /
• pp.58-67
• /
• 2023

Purpose: This study aimed to identify the influence of workplace violence experience and emotional labor on depression among caregivers. Methods: Data were collected from 227 caregivers working in long-term care institutions from August 20 to October 31, 2021. Workplace violence experience, emotional labor, and depression were measured using developed structured questionnaires. The data were analyzed using descriptive statistics, t-test, ANOVA, pearson's correlation analysis, and multiple regression analysis. Results: Among the participants, 14.5% complained of minor or severe depression. There was a significant difference in the degree of depression depending on whether caregivers experienced unfair situations from the organizations they belonged to. Emotional labor was identified as a major factor influencing depression by regression analysis. Conclusion: A campaign to improve social awareness to prevent caregivers' emotional labor experience leading to depression should be strengthened. Furthermore, it is necessary to develop an emotional capacity building intervention program to effectively cope with caregivers' emotional labor and depression.

• 한국사회정책
• /
• v.20 no.2
• /
• pp.169-193
• /
• 2013

This paper examines how a social investment approach can be applied in a comparative analysis of childcare arrangements. We compared changes in Sweden, France, Germany, the UK, Japan and Korea during the 2000s, focusing on four dimensions of social investment: activation, gender equality, quality of care, and the degree of state's intervention in the family. We considered leave systems and the number of children enrolled in formal care and education facilities as indicators for labour market activation. For gender equality, women's position in employment is considered with respect to labour market participation rates, proportion of permanent employment, and wage-sex ratio. Quality of care concerns child-to-staff ratio and care provided with government quality control. The state's intervention was measured as social spending on families as proportions of GDP and total social spending. Our analysis provides empirical evidence that Sweden and France are pioneers in this arena and that the UK, Germany, Korea, and Japan are path-shifters in their care paradigms, albeit to varying degrees. Is the social investment approach an adequate paradigm for care? In a normative sense, this approach has potential. However, the following issues remain unaddressed: gender equality should be achieved through an expansion in good-quality jobs, fathers should be encouraged to take on childcare duties, and families should have universal access to good-quality childcare services controlled by the government.

• Journal of the Korean Society for information Management
• /
• v.18 no.2
• /
• pp.77-104
• /
• 2001

Searching and retrieving information on the Web that define the core-function of Internet IR specialists is one of the activities that practitioners and searchers of LIS fields do exceptionally yell. Various education programs and license examinations for Internet IR specialists have been carried out by many organizations, without consistent monitoring or objective evaluation of those validity and functionality, which community of information professionals requires. This study focused on investigating the current practice of the education and license exam, and identifying problems that hinder the validity of those programs, and alerting the professionals to enhance and expand serious cooperation to keep up with the evolving interests of Internet IR specialists as a great challenge we all(partners, researchers, and policy-makers in government) face.