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성격5요인 모델을 이용한 종업원 직무만족과 고객지향적 태도에 관한 연구

  • Kim, Jeong-Jin;Jeon, Hong-Sik
    • Proceedings of the Korean Society for Quality Management Conference
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    • 2010.04a
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    • pp.491-491
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    • 2010
  • 본 연구는 의료서비스기업에 종사하는 종업원의 성격 5요인 모델에 따라 종업원의 직무 만족(job satisfaction) 과 고객지향적 태도(customer orientation) 에 미치는 영향을 연구 하고자 하였다. 연구를 위해서 서울과 대구에 소재한 대학병원과 경기도에 소재한 중 소형 병윈의 간호사들을 대상으로 자기기입식 설문조사를 실시하여 총 207개의 유효 표본을 획득하였다. 통계분석로는 응답자특성을 파악하기 위해 빈도분석을 설시하였고, 측정모형의 신뢰성과 타당성 분석을 위해 신뢰성도 분석, 요인분석 및 확인적 요인분석을 실시하였다. 또한 의료서비스종업원의 성격 5요인 모델이 종업원의 직무만족과 고객지향적 태도에 통계적으로 유의한 영향을 미치는 요인을 실증적으로 검증하기 위해 구조방정식 모델 분석을 통해 실시하였다. 그 결과, 성격 5요인 모델은 종업원의 직무만족과 고객지향적 태도에 통계적으로 매우 유의한 영향을 미치는 것으로 나타났다. 이와 같은 결과는 국내에서는 의료서비스업종을 대상으로 성격 5요인 모델을 적용한 연구가 미비한 현재 시점에서 의미 있는 결과라고 할 수 있다. 직무만족, 역시 고객지향적 태도에 통계적으로 유의한 방향으로 영향을 마치는 것으로 나타나, 직무만족이 높을수록 고객지향적 태도가 높아질 수 있다는 것을 실증적으로 확인할 수 있었다. 이와 같은 연구 결과는 다음과 같은 시사점을 찾을 수 있었다. 첫째, 고객과 종업원의 상호작용을 통해 서비스가 전달되는 상황에서 고객 욕구를 인지하고 충족시키며, 요구된 서비스를 전달하고, 고객과 개인적인 관계를 평가할 수 있는 고객지향적 태도 측정모델의 이론적인 토대를 제공한 점이다. 둘째, 최근의 성격이론가들은 성격 5요인 모델이 개인의 성격특성에 있어서 개인차를 설명해주는 포괄적이고 공통적인 구조로 존재한다는 학문적 통합에 동의한다. 마지막으로, 본 연구를 통해서 의료서비스 종업원의 직무만족도는 고객지향적 태도에 통계적으로 매우 유의한 영향을 마치는지를 실증적으로 밝혔다는 것이다. 따라서 관리자들은 종업원의 직무만족도를 주기적으로 측정하여 불만족 요인을 찾아 해결하고, 높은 수준의 고객지향적 태도를 유지하기 위한 노력이 필요함을 시사해준다 하겠다.

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Effect of Pre-early Childhood Teachers' Self-efficacy and Ego Resiliency on SNS Addiction Tendency (예비유아교사의 자기효능감 및 자아탄력성이 SNS중독경향성에 미치는 영향)

  • Lim, Chai-Sig
    • The Journal of the Institute of Internet, Broadcasting and Communication
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    • v.17 no.1
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    • pp.191-197
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    • 2017
  • The purpose of this study was to identify the predictive power of the effect of pre-early childhood teachers' self-efficacy and ego resiliency on the SNS addiction tendency. To this end, a self - administered survey was conducted for 117 students in the first, second, and third grades of junior college of junior college in metropolitan area and multiple regression analysis was performed based on the collected data. The research findings showed that self-efficacy and ego resiliency had a negative effect on SNS addiction tendency. This suggests that self-efficacy and ego resiliency are statistically significant variables in predicting pre-early childhood teachers' SNS addiction tendency. These results also suggest that specific measures for enhancing self-efficacy and ego resiliency should be considered as precautionary measures to prevent SNS addiction of pre-early childhood teachers.

A Study on the Effectiveness Estimation for Oral Health Education of Dental Patients (치과에 내원하는 환자의 구강보건교육 유효도 평가 연구)

  • Ju, On-Ju
    • Journal of dental hygiene science
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    • v.5 no.3
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    • pp.119-124
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    • 2005
  • The present study accentuate to investigate attitude about oral health education. The purpose is to provide awareness the importance of oral health education in dental clinics. A total of 350 surveys were over the age of 18 who visited oral health institutes in Chollabuk-Do, Korea. Survey was conducted with self-reported questionnaires from March 22 through April 10, 2004. The results were as follows: 1. 71.7% of the dental patients visited dental clinic for treatment of oral diseases and 45.0% the largest group, acquired information on oral health through massmedia and the internet. 2. In their curiosity about oral health satisfied, female, better educated and professionals made a higher request. 3. Awareness of oral health education was significantly different according to gender, age and marital status. Dentists were most highly regarded as oral health educators.

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Environmental problem awareness, eco-friendly attitude and eco-friendly nursing practice in hospital nurses (병원 간호사의 환경문제 인식, 친환경 태도, 친환경 간호수행)

  • Seo, Young-Sook;Kim, Jee-Hee;Choi, Hea-Kyung
    • Journal of Digital Convergence
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    • v.13 no.12
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    • pp.303-311
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    • 2015
  • The purpose of this study was to investigate the relationship between environment problem recognition, eco-friendly attitude, and eco-friendly nursing practice. A self-reported questionnaire was completed by 191 hospital nurses from October to November, 2012. The data were analyzed through t-test, one way ANOVA, Pearson correlation analysis, and multiple regression analysis. There was a positive correlation between environment problem recognition (r=.46, p<.001), eco-friendly attitude (r=.36, p<.001), and eco-friendly health care in the hospital nurses. The explanatory power of the variables accounted for 35.0%. This study indicated that it is necessary to promote the awareness towards environment problem and eco-friendly attitude in the hospital nurses in Korea.

Implementation of Worksheet System for Fashion Design (패션디자인 작업지시서 작성을 위한 시스템의 구현)

  • Lee Hea-Jung;Lee Min-Kyu;Kim Young-un;Jung Sung-tae;Lee Yong-Ju;Cho Jin-Ei;Joung Suck-tea
    • Journal of the Korea Society of Computer and Information
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    • v.9 no.4 s.32
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    • pp.99-107
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    • 2004
  • In a field of clothing fashion design within the country, CADs and diagraming programs are existed variously. However, Connection of producton line through the worksheet is insufficient. This research implement design and worksheet system grafted on database system. This system can be completed desige through the fashion design system and made out worksheet at the same time. Also, It is possible that designer utilize more quickly and easily find intend to use the data because this system provide retrieval function for existed data with user. A special feature of the system is easy interface(GUI) for user, support of tool for detail, utilize for stored data, printing support for off-line output, comfortable framework for record of clothes size and etc.

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Structural Relationship for Recognition of Radiation Risks on Management and Benefits of the University Students (대학생들의 방사선 위험 인식이 관리와 편익에 미치는 구조적 관계)

  • Seoung, Youl-Hun;Kim, Sung-Soo
    • Journal of Digital Convergence
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    • v.12 no.2
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    • pp.431-437
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    • 2014
  • The purpose of this study was to perform an actual proof analysis on the structural effects of recognition of radiation risks on management and benefits. Data was collected using self-administered questionnaires targeting students having majors related to radiation from 1 April to 31 May in 2013 of one four-year-course university located in Chungbuk, Korea. As a result of the analysis, it turned out that as recognition of radiation risks is higher, recognition of radiation management is higher, which has a significant effect on benefits. It was indicated that although recognition of radiation risks does not directly influence radiation benefits, positive recognition on radiation benefits could increase through the parameter, radiation management. In order to improve smooth use of radiation and increase benefits, education that emphasizes the need of proper radiation management should be performed.

A Study on the Satisfaction of the Elderly with Mild Dementia using the Dementia Care Center (경증치매노인의 치매안심센터 이용만족도에 관한 연구)

  • Kim, In-Ok
    • Journal of Digital Convergence
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    • v.18 no.5
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    • pp.505-512
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    • 2020
  • This study is done to provide basic data on the effective operation of the new policies by examining the satisfaction level of the elderly with dementia visiting dementia care centers located in 25 autonomous districts of S city. Self-administered questionnaires were distributed to 217 elderly with dementia who visited the above dementia care center from July 1 to September 30, 2019. The satisfaction tool is a chart score scale that displays negative-positive expressions at both ends of a straight line. The result shows that satisfaction level is significantly higher in the group with trust in the visiting institutions than in the group with distrust (t=9.74, p<.001), higher in cognitive impairment group than in dementia group (t=0.13, p=.034), and higher in mild depression group than in more severe depression group (t=2.31, p=.022). Satisfaction ratios analyzed by logistic regression shows significant differences in factors like gender, age, education, and walking pattern. In conclusion, it is important to run health support programs that consider user characteristics to improve the satisfaction of newly introduced dementia care centers.

Fusion Research on the Factors Affecting Self-esteem of Orthodontic Patients (교정환자의 자아존중감에 영향을 미치는 융합 연구)

  • Yun, Mi-Hae;Park, Young-Nam
    • Journal of Convergence for Information Technology
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    • v.10 no.5
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    • pp.150-156
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    • 2020
  • The purpose of this study was to evaluate the factors affecting self - esteem of orthodontic patients. The factors affecting the self - esteem of the orthodontic patients were monthly incomes, and the factors influencing the necessity of orthodontic treatment were the highest at 20-25 years of age. The factors affecting the self - esteem of the orthodontic patients were the order of correction (β= 0.186), dental treatment satisfaction (β= 0.236), interpersonal relationship (β= 0.407), and the explanatory power of the model was 27.6%. Based on these results, it is necessary to continuously study the psychological characteristics to improve the recognition of the need for correction of orthodontic patients, the satisfaction of dental treatment, and the interpersonal relationship.

The effects of personal, social factors, and school career experience on high school students' self-efficacy and career maturity (고등학생의 개인적·사회적요인, 학교진로교육 경험과 자기효능감이 진로성숙도에 미치는 영향)

  • Kim, Mi-Ran;Ha, Su-Jeong
    • Journal of the Korea Convergence Society
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    • v.9 no.9
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    • pp.399-405
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    • 2018
  • The study was aimed to identify the factors on career maturity in high school students. From May 2, 2017 to December 2, 2017, a total of 143 high school students from eight different high schools in two city participated the study. Pearson's correlation coefficients and regression analysis, using SPSS 24.0 version program. Ther were statistically significant positive correlations among experience in career counselling with family, relationship with parents, self-efficacy and career maturity. Multiple regression analysis revealed that the experience in career counselling with family, relationship with parents and self-efficacy explained an 76.8% of career maturity. We should include parents in their education so that parents can provide counseling and support in their children's career exploration and decisions so that they can enhance their own self-efficiency. It is necessary to develop a program that will directly improve students' self-efficiency in the career path, considering that it can improve their confidence and ultimately affect their career maturity.

The Convergence Correlation between Stress and stress-ring through Iris Analysis (홍채 분석을 통한 스트레스링과 스트레스의 융합적 상관관계)

  • Lim, Ji-Yun;Moon, Kyung-Rye;Shin, Myeong-Gi
    • Journal of the Korea Convergence Society
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    • v.9 no.10
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    • pp.377-382
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    • 2018
  • The purpose of this study was to investigate the relationship between stress and stress-ring through iris analysis of the subjects from random selection of 150 adults living in G. The study was performed from March 2014 to October 2014, through iris photography and self-filling questionnaires. Statistical analysis of the data was performed using the SPSS ver. 20.0 program. The results showed that there is a significant difference in the stress-ring according to the subjects' age and occupation(p<.05). In addition, the correlation between stress-ring and stress was observed through the iris analysis(r=.709, p<.001). Based on the results of this study, iris analysis in clinical setting is thought to prove beneficial for preventative treatment through stress prediction and early diagnosis.