• Journal of dental hygiene science
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• v.2 no.1
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• pp.1-9
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• 2002

The objection of this present study are (1) measurement of patient's expectation toward quality care of dental services. (2) Analysis of differential expectation of dental service by the patient characteristics and (3) presentation of measurement implication for better dental service at the dental clinic. The data used in the study were collected from April 25 to June 9, 2001 and for 77 patients of university dental hospital and 102 patients of dental clinic. The study found, in general, that patient's expectation on the clinic environmental factor was most highly scored followed by dental human factors. The convenience of transportation from the patient's residence to the clinic was highly concerned as be an important factor in dental service utilization.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.16 no.12
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• pp.8462-8471
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• 2015

It is widely known that consumer satisfaction, as well as consumer voice and loyalty, affect firms' performance. Prior studies on consumer satisfaction have focused on expectancy disconfirmation theory and its effects on satisfaction related to disconfirmation with consumer expectation and with perceived performance. This study classified consumer expectation into should-expectation and will-expectation, and investigated how disconfirmation with these expectations affects consumer satisfaction differently based on regulatory focus. Specifically, for promotion-focused consumers, disconfirmation of will-expectation has a more significant influence on consumer satisfaction than that of should-expectation. For prevention-focused consumers, disconfirmation of should-expectation has a more significant influence on consumer satisfaction. The results of this study provide academic insights that not only generic expectation (will-expectation) but also should-expectation play an important role in determining consumer satisfaction according to regulatory focus. In addition, it is expected that the findings can be used as a guide to manage consumer expectation in practice.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.17 no.7
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• pp.245-255
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• 2016

Consumer expectation is divided into rational and emotional components with regard to the experience of products or services. The purpose of this study is to investigate the relationship between these two types of expectations and consumer satisfaction. For the theoretical framework, we use the dual expectation theory with respect to the should-expectation and will-expectation, and verify their effects on consumer satisfaction. The findings of this study imply that under rational expectation, consumer satisfaction increases when the result of their experience exceeds their expectation and the impact is stronger when the will-expectation is satisfied. Under emotional expectation, consumer satisfaction increases when the should-expectation exceeds the result of the actual performance, but decreases when there is disaccord between the will-expectation and performance. For emotional-based expectation, the impact on consumer satisfaction is stronger for should-expectancy disconfirmation than for will-expectancy disconfirmation.

• The Korean Journal of Applied Statistics
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• v.29 no.2
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• pp.321-330
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• 2016

Run expectancy (RE) is the mean number of runs scored from a specific base runner/outs situation of an inning to the end of the inning. Win expectancy (WE) is the probability that a particular team will win the game at a specific game state such as half-inning, score difference, outs, and/or runners on base. In this paper, we derive RE and WE for the Korea Baseball Organization (KBO) League based on six-year data from 2007 to 2012 using a Markov chain model.

• 한국HCI학회:학술대회논문집
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• 2006.02a
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• pp.852-858
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• 2006

전통적으로 3차원 애니메이션에서 캐릭터의 동작에 관한 연구는 주로 동작의 사실적인 표현에 중점을 두고 있다. 그러나 이러한 사실적인 애니메이션은 전통적인 2차원 애니메이션에 익숙한 관객들이 어색함을 느끼는 원인이 되기도 한다 이로 인해 전통적인 2차원 애니메이션의 기법을 3차원 애니메이션에 적용하는 비사실적 (non photorealistic) 애니메이션 기법이 연구되고 있다. 본 논문에서는 전통적인 2차원 애니메이션기법 중 하나인 기대 효과(anticipation effect)를 3차원 애니메이션의 캐릭터 동작에 적용하는 자동화된 방법을 제시한다. 전통적인 2차원 애니메이션 기법에 따르면 기대 효과는 애니메이션을 더 설득력 있고 풍부하게 만드는 역할을 한다고 알려져 있다. 기대 효과는 주요한 동작이 일어나기 이전에 반대 방향의 동작이 이루어지는 것으로 나타난다. 3차원 애니메이션에서 캐릭터의 동작은 각 관절의 회전과 캐릭터 중심의 이동으로 표현되기 때문에, 주요한 동작에 대하여 각 관절의 회전과 캐릭터 중심의 이동에서 반대 방향의 움직임을 찾아 주요한 동작 이전에 연결하는 것으로 기대 효과의 동작을 표현할 수 있다. 모션 캡쳐나 키 프레임 방법을 통해 미리 제작된 애니메이션 파일로부터 기대효과를 생생하기 위해 동작 데이터를 분석하여, 기대 효과의 추가가 필요한 주요 동작의 각 관절별 회전을 외삽하여 반대 방향의 회전 움직임을 생생하고 무게 중심의 이동을 예측하여 주요 동작과 반대 방향의 움직임을 갖는 기대 동작을 생성한다. 이후, 생성된 기대 동작과 원래의 동작을 기대 효과의 타이밍을 고려하여 합성하는 것으로 기대효과가 포함된 자연스러운 애니메이션 동작을 얻을 수 있다.

• Proceedings of the Korean Statistical Society Conference
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• 2005.05a
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• pp.59-64
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• 2005

유배우율과 생명표의 작성기법을 응용하여 작성된 결혼생명표를 이용하여 1960${\sim}$2000년까지의 연령별 유배우율의 추이, 평균적으로 부부가 함께 생활하는 기간인 유배우 기대여명의 변화, 유배우 잠재 기대여명과 유배우 기대여명의 관계 등을 알아보았다.

• KDI Journal of Economic Policy
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• v.36 no.2
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• pp.65-101
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• 2014

This paper estimates and characterizes expected inflations using an affine term structure model based on the empirical stochastic process of the interest rates in Korea. The empirical results show that the expected inflation which marked above 4% before the global financial crisis has dampened and stabilized after the crisis. Moreover, we investigate the rationality of the various expected inflation measures in terms of the unbiasedness and efficiency and find that unbiasedness is not rejected across the all measures, while the efficiency cannot be empirically warranted. Besides, we run Granger causality tests and conclude that the expected inflations compiled from the Consensus, BOK-Expert have the cross-causality with the long-run actual inflation, while the expected inflation estimated from the term structure model has the cross-causality with the short-run actual inflation. These results connote that expected inflations collected from different sources and methods have their targets and horizons and the central bank needs to watch all of them with a balanced view instead of preferring one to the other.

• Proceedings of the Korea Society for Industrial Systems Conference
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• 2008.10b
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• pp.583-588
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• 2008

본 연구는 인터넷 쇼핑몰의 고객만족과 지속사용의도를 예측하기 위해 구매 경험자를 대상으로 구매의사 결정 시 이용한 정보에 대한 사후 만족 측정을 통해 정보원천의 중요성과 영향력을 규명하고자 하였다. 이를 위해 인터넷 쇼핑몰에서의 구매와 관련된 기대형성에 정보원천이 미치는 영향과 전통적인 기대불일치 패러다임하에서 기대불일치와 만족간의 관계를 온라인 환경에서는 정보만족이 매개함을 살펴보았다. 분석결과 첫째, 정보원천 중 자신의 구매경험이 기각되었으며 반면 다른 소비자의 소비경험인 온라인 구전정보가 가장 많은 영향을 미치는 것으로 나타났다. 둘째, 전통적인 기대불일치이론과 달리 인터넷 쇼핑몰에서는 전반적 만족에 대한 정보만족의 매개효과가 나타났다. 셋째, 전반적 만족에 대해 정보만족이 직접효과가 가장 높은 것으로 나타났다. 넷째, 의사결정 유용성은 전반적인 만족과 지속사용의도에 직접 효과가 있는 것으로 나타났다. 이는 온라인 환경에서의 정보의 중요성을 실증한 것으로 정보를 통한 기대관리, 정보만족을 기반으로 한 고객만족과 지속사용을 예측할 수 있게 해준다.

• The Journal of the Korea Contents Association
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• v.11 no.2
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• pp.287-302
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• 2011

In this paper, we analyzed audience satisfaction procedures in performing art, specifically in musical, in terms of Expectation Disconfirmation Theory. We analyzed one's expectations and outcomes over time; we first classified audience expectations and outcomes about environmental elements as 'the first expectation'/'the first outcome' and about watching situation & content itself as 'the second expectation'/'the second outcome', then analyzed by comparing those two. Through surveying and analyzing the result, this paper serves that the ultimate fact which affects on the final audience satisfaction is 'the second outcome', which is the outcome about watching situation & content itself. This paper also shows that audience expectation toward physical quality of environment affects to 'the second expectation', then 'the second expectation' affects to 'the second outcome', so then affects to the final satisfaction. However, 'the first outcome' doesn't affect to 'the second expectation'; in other words, the physical environment does not affect much to the audience final satisfaction. We expect that our study provides clues for venue management in performing arts.

• Journal of Digital Convergence
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• v.14 no.6
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• pp.119-132
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• 2016

This study examined the concept and usage moderated mediating model in structural equation modeling. The theoretical model and hypothesis were developed based on the Location-Based application's Expectancy disconfirmation, Location-Based application's satisfaction, Location-Based application's continuous usage intention, service trust. The statistical results of the two model were compared: one was free model(positive/negative) and the other was the Moderated Mediating Model(positive/negative). A structure equation model analysis was carried out to test the research model. Further studies are necessary to Ssupport the research hypotheses.