• Asia Marketing Journal
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• v.6 no.1
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• pp.1-16
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• 2004

서비스품질의 차원과 위계에 대한 논의가 최근 들어 늘어나고 있다. 그 이유는 서비스품질, 고객만족, 고객의 긍정적 행동의향, 수익성 간의 선순환 때문이다. 차원모델은 SERVQUAL과 SERVPERF 모델이 있고 위계모델은 Grönroos(1984)모델과 미국학자들이 개발한 모델이 대표적이다. 최근들어 이들을 결합한 하이브리드모델이 제안되고 있다. 하지만 기존의 하이브리드모델은 차원과 위계를 결합하여 일반성은 높지만 위계를 정하는 이론적 근거가 분명하지 않다. 본 연구는 욕구위계이론 중 Herzberg(1968)의 두 요인이론에 근거하여 서비스품질의 위계모델을 제시하려 한다. 이를 위해 CIT로 판매접점에서 고객이 느끼는 결정적 사건(critical incidents)을 조사하였다. 먼저 중복요인과 단독요인으로 나누고 각각을 다시 불만족중심과 만족중심으로 나눌 때 이들 결정적 사건이 잘 분류되었다. 분류결과 신뢰성은 불만족중심 중복요인, 응답성은 만족중심 중복요인, 공감성은 단독만족요인으로 나타났다. 본 연구에서 제시하는 서비스품질의 욕구위계모델에 따르면 신뢰성, 응답성, 공감성의 순으로 서비스품질이 중요하다. 확신성과 유형성은 따로 분류되는 결정적 사건이 없어 만족, 불만족 요인을 도와주는 조절요인으로 볼 수 있다.

• Journal of the Earthquake Engineering Society of Korea
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• v.5 no.2
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• pp.1-11
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• 2001

내진성능평가 시스템은 구조시스템의 합리적인 분류, 적절한 평가 기준, 그리고 종합적인 평가방법을 포함하여야한다. 외국의 현행 내진성능 평가방법은 데이터의 수집과 주요 평가 항목을 위한 약산식 그리고 평가 점수를 이용하여 전문가의 판단에 근거한 평가 방법을 제시하고 있다. 본 연구는 국내 건축구조물에 예비 내진평가 방법에 중점을 두고 퍼지추론 시스템에 근거한 내진평가방법의 전형을 개발한다. 평가항목의 위계는 건무의 수직, 수평방향을 불규칙성, 비대칭성, 여용성, 그리고 건물 연한을 포함한 전체적인 특성과 부재 단계에서의 상세한 평가 항목으로 구성한다. 퍼지추론방법에 대한 기존의 연구결과를 근허가혀 이용한 내진성능 평가방법에 적절히 적용하기 위하여 4가지 주요 모듈을 설정한다. (1) 퍼지 입력 (2) 퍼지에 근거한 규칙기반 (3) 퍼지추론, 그리고 (4) 퍼지출력으로 구성된다. 더욱이 개별적인 성능 수준에 종합적인 평가지수를 끌어내기 위하여 퍼지추론방법을 적용하였다.

• Korean Public Administration Review
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• v.48 no.4
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• pp.109-132
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• 2014

본 연구는 조직관리자의 조직 내부 및 외부관리 노력과 관리경력 등 관리자의 개인적 특성이 조직구성원의 직무만족에 미치는 영향에 관한 실증적 분석을 실시한다. 층화군집추출로 표집된 한국의 150개 중학교에 대해 3년간 학교, 교장 및 교사 조사를 통해 얻어진 다중원천 자료에 근거하여 위계적 선형모형(HLM)분석을 실시한 결과, 조직관리자인 교장의 관리경력 등 개인적 특성과 함께 교장의 내부관리 노력과 상부기관 및 학부모 등 주요 이해관계자에 대한 의견수렴 등 외부관리 노력이 모두 교사들의 직무만족에 긍정적 영향을 미치고 있음을 발견하였다. 이러한 결과는 선행연구에서 제시하는 개인 및 조직수준 직무만족 설명변수들인 교사의 인구통계학적 특성, 직무동기, 자기효능감, 학교유형, 조직규모, 소재지역, 학교자원 등을 모두 통제한 상태에서 나타났다는 점에서 최근 공공관리 문헌에서 주목받고 있는 관리가 중요하다(management matters)는 주장의 한국적 맥락에서의 타당성을 지지하고 있다.

• Journal of Korean Library and Information Science Society
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• v.52 no.1
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• pp.129-154
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• 2021

The purpose of this descriptive correlational study was to explore the effect of knowledge of evidence-based practice (K-EBP) and organizational culture on the innovation behavior of university librarians in South Korea. The structured survey questionnaire consisted of four sections and 60 items. The four sections were concerned with K-EBP, organizational culture, innovation behavior, and EBP-related activities and demographic. The respondents were librarians working in 101 university libraries in South Korea. The results of this study were as follows. First, K-EBP indicated that the respondents had excellent practical skills, but their ability to appraise critically, apply knowledge and to conduct research was weak. Second, the questionnaire scores for K-EBP were significantly positively correlated with those for organizational culture and innovation behavior. Higher K-EBP scores corresponded to higher scores for relation-, innovation-, and task-oriented organizational culture. Third, K-EBP outcomes differed significantly by age group, education level, employment type, job title/seniority, reading of academic journal articles, and attendance at conferences. Organizational culture differed significantly with age. Innovation differed significantly with both age and conference attendance. Fourth, in the hierarchical multiple regression analysis, factors predicting K-EBP scores were education level and reading academic journals. Fifth, the multiple regression analysis identifying factors predicting innovation revealed statistically significant regression coefficients for overall K-EBP and for innovation- and hierarchy-oriented organizational culture. The regression coefficient for perception of a hierarchy-oriented organizational culture was negative. To promote innovation behavior of librarians, we need to foster an innovative organizational culture characterized by communication and cooperation, and improve the ability of librarians to engage in EBP. Educational programs that promote librarian engagement in research-related activities are needed.

• Women's Studies Review
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• v.27 no.1
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• pp.145-183
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• 2010

This study has compared South Korea with Taiwan, a society which has an almost non-hierarchical college culture in spite of its social and historical similarities to Korea, including the recruit system. By the means of quantitative and qualitative comparative studies and analysis, it has tried to clarify the reasons behind the hierarchical and sexist military culture of Korean universities. According to the comparative studies, Taiwan's college culture is less hierarchical than that of South Korea, and support for the necessity of hierarchy is weaker. Hierarchy had a greater influence on the payment of meals, appellations and society admissions in South Korea. Elements of military culture such as violence or group discipline were usually only present in South Korean college culture. Male-centered drinking and prostitution culture was also found to be stronger in South Korea. The historical and social reason for these differences is that Taiwan has a weaker basis for nationalism and militarism, both essential factors in the founding of hierarchical and collective culture. The most direct reason for the lack of hierarchy in Taiwanese college culture is the period of recruitment. In South Korea, young men usually apply for military service during the first or second year or college, and return to school as second or third-year studies. In Taiwan, however, men are usually recruited after having graduated from college. Students who have served in the army have proved to have a significant influence on violence, hierarchy and drinking culture in Korea's college culture. South Korea's college culture has two main problems. The first is that South Korean college students are not able to be critical towards the harms of South Korea's oppressively hierarchical collective culture, and therefore do not develop the strength to fight against it. This is all the more problematic because they are the future components of South Korea's main institutions. The second is that it roots male-centeredness even further into the South Korean mentality.

• Journal of The Korea Institute of Healthcare Architecture
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• v.28 no.4
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• pp.21-30
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• 2022

Purpose: To prove the credibility of EBD, it is necessary to define concepts regarding the nature of credible knowledge and the hierarchy of evidence. In addition, the relationship between EBD and EBP needs to be addressed through a practical viewpoint. Methods: The systematic review is applied to define the nature of knowledge and the characteristics of research papers in architectural EBD while analyzing the field of study, knowledge focus and types of keywords of the first author. Results: As a whole, the types of research focus evaluated using the most frequent keywords include function(40.86%), specialized knowledge(30.52%), professional practice(21.37%), and health(5.78%). Empirical research(83.72%) is more likely to be found than theoretical research(13.95%). The EBD research papers ranked as top-tier are only 7(2.03%) among a total of 344, while the research papers ranked in the third to fourth tiers are 276(80.23%). Implications: There is a deficiency of reliable 1-2 tier research papers. From a practical viewpoint, it would be realistic to recommend that healthcare architects appropriately evaluate the quality of EBD research and apply it in practice, rather than to conduct EBD research themselves. This systematic review illustrates the nature of EBD research.

• Journal of The Korea Institute of Healthcare Architecture
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• v.30 no.2
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• pp.7-14
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• 2024

Purpose: This study aims to examine the trends in healthcare architecture research by analyzing papers published in KIHA (Journal of the Korea Institute of Healthcare Architecture) and HERD (Health Environments Research and Design Journal) in the USA. The analysis categorizes these papers into Evidence-Based Design (EBD) and non-EBD research from a comparative perspective. Methods: A systematic literature review was conducted on 370 papers published in KIHA and 399 papers published in HERD from 2007 to 2022. The research trends were analyzed based on the researchers' fields of study, research focus, and research attributes. Results: The findings indicate that HERD involves researchers from 43 different fields, whereas KIHA involves researchers from 16 fields, indicating less diversity. HERD predominantly includes interdisciplinary and empirical studies, while KIHA primarily features theoretical and single-discipline studies. Papers in HERD generally demonstrate a higher level of evidence compared to those in KIHA. Implications: Direct comparisons should be approached with caution due to the differing contexts of healthcare architecture research in the two countries. The methodological efforts in HERD and the functional analysis results in KIHA provide valuable references for the future direction of healthcare architecture research. Expanding collaborative and interdisciplinary research involving various professionals is essential to advance the field.

• Journal of the Korea Convergence Society
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• v.10 no.3
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• pp.149-155
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• 2019

In this study, the multiplicity of synchronous online class discussion activity is explored at conceptual level. From the cultural-historical activity theory (CHAT), each utterance may be considered as a product of the activity system. Alderfer's ERG theory is employed as another theoretical framework for the study. Based on the subject's existence, relationship, growth needs, their class discussion activities constitute four different dimensions: physical/biological, cultural/institutional, social/relational, and cooperative knowledge construction. It is inherent in individual activities and has a different arrangement according to their interests and situations, and at the same time acts as a factor of cooperation and competition among the participants. Through this, collective discussion activities represent complex and dynamic development patterns.

• Journal of the Korean Society of Child Welfare
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• no.26
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• pp.87-111
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• 2008

The purpose of this study is to evaluate the actual conditions of peer victimization and to examine how the various factors of school climate influence peer victimization. Analysis on the relationship between various school climate and peer victimization has not been yet dealt with in Korea. Participants in this study were middle school students chosen from 11 middle schools in Seoul, by convenience sampling. A total of 1,204 surveys were then analyzed. Methods for analysis included Frequencies, Descriptives, Pearson's Correlation, Hierarchical Regression. From the result of the analysis, the level of verbal violence came out to be a relatively high form of peer victimization. The hierarchical regression were conducted in two steps. The second model's descriptive variable was higher by 19.6% than the first model. The variables of interaction between teacher and student in peer violence(${\beta}=.130$), of school facility maintenance(${\beta}=.067$), of safety of school environment(${\beta}=.331$), and economic status and sex out of controlled variables were proved to be of significance, and those variables explained 23.0% of the entire model. Based on the results of this study, practical and effective policy solutions to improve the school climate better have been suggested.

• Journal of the Korean Data and Information Science Society
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• v.27 no.2
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• pp.451-461
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• 2016

The purpose of this study was to identify relationship among critical thinking, nursing process competency and evidence based practice competency of nurses working in middle sized hospitals. A descriptive correlational study design was used. The data were collected from 262 nurses working in the three hospitals located in G and P city using self-administered questionnaires. Data were analyzed using descriptive statistic, independent t-test, one-way ANOVA with scheffe, Pearson's correlation coefficient, and hierarchical multiple linear regression using SPSS Statistics 21.0 program. Nurses' evidence-based practice competency had positive correlation with critical thinking disposition (r=.42, p <.001) and nursing process competency (r=.58, p <.001). Full model accounted for 65.1% of evidence-based practice competency by nursing process competency (${\beta}=.57$, p <.001), critical thinking disposition (${\beta}=.34$, p <.001), critical thinking educational experience (${\beta}=.11$, p=.004), Master's degree (${\beta}=.09$, p=.032). Conclusion: o increase evidence-based practice competency of nurses, it is required to develop critical thinking disposition and nursing process competency of nurses.