• Annual Conference on Human and Language Technology
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• 2022.10a
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• pp.53-58
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• 2022

인공지능 기술이 발전하며, 다양한 산업군에 사람의 업무를 보조하는 인공지능 시스템이 적용되고 있다. 그 중 콜센터 상담사의 상담 업무를 보조하는 자연어 처리 기술 역시 활발히 연구되고 있는 분야 중 하나이다. 콜센터 상담사 보조 시스템은 상담사를 보조하기에 앞서 고객과 상담사의 대화로 진행되는 상담이 어떤 내용인지 정확히 인식해야 한다. 이때, 시스템이 상담의 목적을 대표할 수 있는 발화를 판별한다면 상담 내용을 보다 명확히 인식할 수 있다. 본 논문은 구어체로 진행되는 상담 스크립트의 특징을 주목하여, 실시간으로 상담 내용을 분석하고, 중요한 의미를 가지는 발화를 인지하여 추출하는 모델을 제안한다. 실험 결과, 제안한 모델이 기존 추출 요약과 비교하여, 우수한 성능을 보였다. 본 논문에 제안한 모델을 적용하여, 주요 상담 발화를 추출하고, 관련된 상담 문서 검색, 상담 내용 분류 등에 적용할 수 있다.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.16 no.2
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• pp.1318-1327
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• 2015

In this study, customer service representatives in call centers, the relevance of occupational stress, and turnover intention as well as the investigation of the relevance to that of demographic characteristics, health behaviors, and job-related characteristics is carried out. In particular, the relevance of occupational stress and turnover intention was attempted to be identified. From the response to the surveys of nine hospitals and five companies, there was a total of 158 people during the investigation. The collection of data was conducted by self-administered questionnaire in the period of February 1, 2013 to June 30, 2013. As the result of study, factors related to turnover intention involved age, sleep, job demands and job autonomy as significant variables. In particular, in the relevance of occupational stress and turnover intention, it was revealed that turnover intention decreases as job autonomy increases while turnover intention increases as job demands become higher. The ratio of danger of occupational stress on turnover intention eminently increased in the group of high job demands, low job autonomy, low support of supervisor and co-worker. Therefore, it is considered that efforts for improvement of occupational stress factors are required to decrease turnover intention.

• The Journal of the Korea institute of electronic communication sciences
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• v.9 no.5
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• pp.583-588
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• 2014

The purpose of this paper is to develop curriculum for the Department of Computer Application Based Army Contracts. Because the Army contract department is a retraining undergraduate degree program targeting noncommissioned officers in service, its curriculum has no choice but to differ from those of other departments. The curriculum of the Department of Computer Application focuses on the reeducation of noncommissioned officers in service and consumers of education. In addition to the subjects related to the scientific and informational movement of the military, the subjects needed to qualify for the second-degree military counsellor certificate are reflected in the curriculum, which is a first for regular universities. The appropriate curriculum of the Department of Computer Application will be proposed including subjects for noncommissioned officers to cultivate leadership skills for managing subordinates and various subjects road map of department specializations will be also developed.

• Defense and Technology
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• no.11 s.189
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• pp.64-79
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• 1994

북한의 핵개발 의혹이 전세계 초미의 관심사로 한반도를 비롯한 동북아 및 세계 안정에 심각한 위협이 되고 있다. 더욱이 핵 운반수단인 미사일을 북한이 그동안 중점 개발하여 상당한 수준에 이르렀다. 이러한 우려 속에 지난 9월 1일 국방대학원부설 안보문제연구소에서 "북한 군의 특수무기 능력과 개발전망"을 주제로 국제 안보학술토론회가 열렸다. 이글은 영국의 군사전문 월간지 "제인스 인텔리전스리뷰"의 상담역으로 있는 죠셉 버뮤데즈씨가 발표한 내용으로 지나온 북한의 미사일 개발 과정을 체계적으로 설명하고 있다. 우리 군도 향후 북한의 미사일 개발 방향을 예측해 이에 대한 대응전략을 신속히 구축하여야 할것이다.

• Phonetics and Speech Sciences
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• v.11 no.2
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• pp.65-76
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• 2019

This study aimed to primarily examine perceptions about occupational suitability made by vocational counselors for adults who stutter and associated factors. A total of 69 vocational counsellors (23 per condition) took part in this study and were randomly assigned to recordings related to three different speech conditions (fluent, less-severe stuttering, and severe stuttering versions). The participants were asked to listen to one of the three recordings and rate the speaker's communicative functioning, personal attributes, and suitability for 31 occupations, along with perceptions of the speaking demands and educational requirements of the occupations. Regarding the two stuttering conditions, it was found that suitability ratings were lower for occupations with a high speaking demand than those with a low speaking demand. In addition, the most significant factor associated with occupational suitability ratings was perceived speaking demands, followed by perceived educational requirements, and then by ratings of the speaker's personal attributes. These findings suggest that adults who stutter may face role entrapment (or occupational stereotyping) in workplace settings.

• Journal of the korean veterinary medical association
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• v.46 no.7
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• pp.645-654
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• 2010

말 전문가로써 산통에 대한 자세한 평가를 위해 말을 2차 진료기관으로 보낼지에 대한 결정은 아직까지도 매우 어렵다. 일반적으로 2개의 그룹(주인, 또는 조련사 그리고 수의사)이 수술 또는 집중 진료를 위한 2차 진료기관으로 보낼지에 대해 결정해야 한다. 보험회사(외국의 경우)와 같은 많은 다른 조직이 관련될 수 있지만, 혼란을 피하기 위해 최종결정은 수의사와의 상담 하에 말의 소유주 또는 조련사가 결정해야 한다. 이 글은 2차 진료기관 의뢰결정에 관한 주요 사항들(이력, 검사결과 등)을 알려주기 위한 목적에서 작성하였다. 산통을 가진 말을 2차 진료기관에 보내야 할지 결정을 내리는데 필요한 대부분의 정보들은 오랜 동안 바뀌지 않았지만, 결정을 내리는 것과 관련된 방식은 다르게 접근될 수 있다. 이 글의 전체적인 목표는 집중적으로 보살펴야 할(단순한 수술적 교정 사례들이 아닌) 필요성이 있는 위험한 말 개체군을 감별하고, 빠른 시간 내에 소유주에게 명확한 선택가능 사항들을 제시하는 것이다.

• Journal of the Korea Convergence Society
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• v.12 no.8
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• pp.55-60
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• 2021

In order to prepare basic data for research on the protection of emotional workers in Pyeongtaek with the support of Pyeongtaek City, this study conducted a survey centered on 104 counselors classified as emotional laborers. Based on the results of the survey centered on 104 emotional workers, basic research data on the difficulties of emotional workers can be prepared, and protection methods for emotional workers who are currently interested in each local government can be found. As a result of selecting a sample centering on counselors in Pyeongtaek City for a survey on the actual condition of emotional workers, and conducting a survey based on the selected samples, it was found that emotional workers did not find their rights to human rights and were not protected even in the workplace. Currently, a bill to protect emotional workers is being announced, but it is not protected, so it is confirmed that system improvement is necessary. This study focused on 104 items that were significant through pre-processing among the recovered questionnaires. It was analyzed using SPSS, R, and it was confirmed that there is a need for a regulation that can provide an institutional device in Pyeongtaek City. In this study, it is judged that it is necessary to prepare a protective device for emotional workers by selecting more samples corresponding to the occupational group of emotional workers.

• Journal of the Korea Society of Computer and Information
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• v.19 no.5
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• pp.129-137
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• 2014

This study proposed an IT convergence curriculum for educating the Non-Commissioned Officers. This program was produced by the comprehensive reference to the curriculums of military academies and systematic and rational modelling. The key features of the proposed curriculum are to consolidate the following three areas to meet the needs of the NCO, a recipient of the education. First, IT related subjects were posed as a mainstay of the curriculum that is critical for the scientific and information advancement of the forces. Second, the military leadership courses were included in the effective management of the soldiers. Third, military counseling certificate courses were included, a ground breaking trial nationally. In addition to this, we presented a characterized courses that focus on hands-on skills and knowledge for performing the duties of the NCO.

• Journal of dental hygiene science
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• v.13 no.4
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• pp.378-385
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• 2013

Although dental hygiene has haven a special domain of knowledge and its own business territory, people have misunderstandings about dental hygienists as nurses or nirses' aides in Korea. Inadequate knowledge could make negative results for university applicants to choose department of dental hygiene. This study was aimed to compare major and job satisfaction of students and graduates in dental hygiene and nursing for objective comparison and suggestion for dental hygiene. The subjects were 98 dental hygiene students, 113 nursing students, 53 dental hygienists, and 53 nurses by convenience sampling in Daejeon. The questionnaire consisted of satisfaction of college life, social identity, career path and job. ANOVA with Tukey post-hoc analysis was used with SPSS 20.0 program. Although dental hygiene students scored lower than nursing students in satisfaction of college life, social identity, career path and job, dental hygienists, nurse and dental hygiene students didn't have different satisfaction of job. Dental hygienists scored the lowest in relation with clinical work and major curriculum, and sexual discrimination. Nurses scored the lowest in working condition and salary. Dental hygienists and dental hygiene students had lower scores in information and advice of career path, entrance to graduate school, stable work, family's pride of my major, social position and so on. We suggested the community of dental hygiene should try to promote dental hygienists to public, the community of dentists should give the stable working condition, and the department of dental hygiene should improve the major curriculum to relate with clinical work.

• Journal of agricultural medicine and community health
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• v.25 no.2
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• pp.343-352
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• 2000

한국의 농촌 보건의료 문제를 해결 하기위하여 일차보건의료가 도입되었으며 일차보건의료에서 핵심적인 역할을 수행하고 있는 보건진료원의 활동을 분석하였다. 분석 목적은 보건진료원의 일반현황과 보건진료원 활동에 대한 구체적인 분석을 통하여 활동개선 방안을 제시하는데있다. 분석방법은 사회조사 방법을 적용하였으며 조사는 1998년 7월과 11월기간에 구조화된 설문지를 보건진료원 전원에게 송부하여 스스로 작성하게 하였다. 1880명의 보건진료원을 대상으로 설문지를 배포하였으며, 1663명의 응답자가 작성한 설문지가 최종분석되었으므로 분석율은 88.5%였다. 분석결과 보건진료원의 일반현황으로 광역사의 보건진료원 평균 연령은 39.7세이며 시지역 보건진료원의 연령이 군지역보다 높았으며 통계적으로도 유의한 차이가 있었다. 총근무기간도 시지역의 보건진료원의 12.4년-13.6년으로 농촌지역보다 걸었으며 통계적으로도 유의한 차이가 있었다. 보건진료원의 평균 관할 인구수는 901명이었다. 보건진료소 관할지역의 노인인구 및 만성질환자의 분포가 매우 높았다. 보건진료소로부터 민간의료기관이 위치한 거리는 시지역 (7.1-11.3km) 보다 농촌지역이 12.1km로서 지리적 접근성이 시지역보다 낫은 것으로 나타났다. 활동건수분석결과 월평균 가정방문수는 평균 47.8건, 일평균 내소자수는 14.1건 및 일평균 전화상담은 5.2건으로 나타났다. 연령별 활동수준은 40세이상이 4세 이하보다 월평균 가정방문수와 일평균 내소자수가 많았으며 통계적요로도 유의한 차이가 있었다. 경력이 많을수록 일평균가정 방문수 및 전화상담 건수가 많았으며 통계적으로 유의한 차이가 있었다. 근무조건에 대한 만족도는 80%정도로 높았다. 연구결과 보건진료원의 활동지역내 노인인구 및 만성질환자의 비율이 높고 민간의료기관의 지리적 접근성도 낮고, 관할인구규모가 적어서 인구규모를 늘리고 노인 및 만성질환자 건강관리 프로그램의 개발이 더욱 요구되며 농촌지역주민의 건강관리자로서 보건진료원의 활동을 강화할 필요가 있다.