• Title/Summary/Keyword: 구매과정의 복잡도

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A Study on the Influence of CSR and Corporate Ability on Purchase Intention -Focused on The mediating effects of product attitude and the moderating effects of corporate reputation - (기업의 사회적 책임(CSR)과 기업역량(CA)이 구매의도에 미치는 영향에 관한 연구 - 제품태도의 매개효과와 기업명성의 조절효과를 중심으로 -)

  • Yang, Seung-Kwang;Song, Eu-Gene
    • Management & Information Systems Review
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    • v.37 no.2
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    • pp.1-21
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    • 2018
  • According to the results of the FKI's ethical management status and CSR promotion status, about 95% of domestic companies enact the Code of Ethics, while 64% of companies operating systems for communication and dialogue with stakeholders in the process of CSR activities, It seems that strategic CSR activities of domestic companies have not been fully established yet compared with the introduction of ethical management. Even if companies conduct CSR activities strategically, there is very little CSR level of the companies that consumers perceive. This is because the psychological mechanism of CSR on consumers' perceptions is too complicated and detailed, resulting in a positive result and a negative result depending on the investigator's research method. So far, there have been many studies on the direct impact of CSR on corporate evaluation, purchase intention, and corporate image. However, there are few studies on the effect of CSR and CA on purchase intention through product attitude. Therefore, The purpose of this study is to demonstrate the effect of corporate social responsibility(CSR) and corporate Ability(CA) on the purchase intention through product attitudes perceived by consumers, and the moderating effect of corporate reputation between product attitude and purchase intention. As a research method, we selected 4 companies, such as Samsung etc, who have been conducting CSR for the past 10 years, as a sample. The relationship between the CSR and the corporate competence of these companies on purchasing intention was examined through questionnaires for general consumers. The results of this study show that CSR and CA have a positive effect on product attitude, and consumers' product attitude has a positive effect on purchase intention. In addition, CSR and CA were found to have a positive (+) effect on purchase intention through consumer attitude. Finally, it is found that the reputation of the firm has a moderating effect on the relationship between consumer's product attitude and purchase intention. This study suggests that CSR should be strategically promoted in order to positively shape the attitude of consumers toward products of companies and their companies. As a theoretical implication, this study showed that the effect of CSR activities and CA on consumer's product attitude and purchase intention, centered on mediating effects of product attitude and corporate reputation discrimination.

CONSUMER BEHAVIOR UNDER TIME-PRESSURE AT ELECTRONIC COMMERCE (전자상거래에서 시간압박감이 소비자 행동에 미치는 영향연구)

  • 박치관
    • Journal of Information Technology Application
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    • v.3 no.4
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    • pp.43-62
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    • 2001
  • Time variable has been one of the most important ones to explain consumer behavior. Time-pressure could give some impact on decision making process, consuming process of goods, the frequency of purchasing activities and their behavior about after service. It is widely accepted that on-line shopping through Internet can overcome the time and space limitations consumers usually meet for their shopping activities. If that concept is true, on-line shopping through Internet might be an attractive way for those who feel high time pressure for their shopping activities. To test the impact of time pressure on consumer behavior at Electronic Commerce, this paper set three hypothesis. Questionnaire were distributed to married women around Taejon. Sample size were 73, 39 of which from women who have job, 34 who don't have job. The result of this paper might shed some light on the policy making to develop Internet shopping malls.

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A Decentralized Face Mask Distribution System Based on the Decentralized Identity Management (블록체인 분산신원증명에 기반한 탈중앙화된 마스크 중복구매 확인 시스템)

  • Noh, Siwan;Jang, Seolah;Rhee, Kyung-Hyune
    • KIPS Transactions on Computer and Communication Systems
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    • v.9 no.12
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    • pp.315-320
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    • 2020
  • Identity authentication is an important technology that has long been used in society to identify individuals and provide appropriate services. With the development of the Internet infrastructure, many areas have expanded into online areas, and identity authentication technologies have also expanded online. However, there is still a limit to identity authentication technology that relies entirely on trusted third parties like the government. A centralized identity management system makes the identification process between agencies with different identity management systems very complex, resulting in a waste of money and time for users. In particular, the limits of the centralized identity management system were clearly revealed in the face mask shortage in the 2020 COVID-19 crisis. A Decentralized Identity (DID) is a way for users to manage their identity on their own, and recently, a number of DID platform based on blockchain technology have been proposed. In this paper, we analyze the limitations of the existing centralized identity management system and propose a DID system that can be utilized in future national emergency situations such as COVID-19.

An Ambient Service Model for Providing Web's Stores Information on Map Interface Hierarchically through User-Context-Based Search (사용자 상황기반 검색을 통해 웹상의 상점정보를 지도상에 계층적으로 제공하는 엠비언트 서비스 모델)

  • Seo, Kyung-Seok;Lee, Ryong;Jang, Yong-Hee;Kwon, Yang-Jin
    • Spatial Information Research
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    • v.18 no.2
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    • pp.57-65
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    • 2010
  • Users often visit many stores while comparing the products for purchasing products or products related to it. Given a service providing location information of these stores, users can make their purchase efficiently because of reducing the time and effort they spent for wandering around and obtaining new purchase opportunities by knowing a kind of relevant stores near there. In this paper, for the purpose of providing relevant stores information efficiently, we suggest an Ambient Service Model that consists of three layers: "structured(purchase-related) information space", "real space", and "ambient information space". In the model, stores information collected from the web is grouped and structured automatically by relationships in terms of purchase. And users search relevant stores information by using an Ambient Query that is created by their context in real space. Finally, users obtain relevant stores information that is in the form of hierarchy structure on map interface. Then, users can search other kinds of relevant stores information additionally by using hierarchy structure. Consequently, It is possible to develope a service that users can obtain relevant stores information intuitively without complex search processes through the model. Also, we expect that the model can be used for developing services that provide objects information related to various objects besides stores.

Multi-agent based value net design (멀티에이전트 기반 가치넷 설계)

  • Kim, Taewoon
    • Proceedings of the Korea Inteligent Information System Society Conference
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    • 2002.05a
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    • pp.222-229
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    • 2002
  • A value net is a business design that uses digital supply chain concepts to achieve both superior customer satisfaction and company profitability. In order to implement the value net model, information processing and distribution needs to occur in real time. Software agent technology is becoming popular due to the inherent characteristics of autonomy, distributedness and modularity. In this paper, we adopt agent technology to handle all real time decision process, making the value net model a complex multi-agent network of decision makers. For the agents to properly coordinate their respective activities we develop MAVN model, a Web-based multi-agent language grounded in the XML and Java.

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A study on the Strategy of e-L/C of Credit Utilization by Transaction Cost (거래비용측면에서 전자신용장 활용전략에 대한 연구)

  • Cho, Won-Gil
    • International Commerce and Information Review
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    • v.16 no.1
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    • pp.247-269
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    • 2014
  • This study is to present alternatives of strategical utilization of e-L/C in respective of transaction cost. Documentary credit is most used for trade importers' credit quality and the guarantee of the purchase price as the form of payment in export and import business dealings. The beneficiary must provide the documents required in a letter of credit in order to claim payment documents from the issuing bank, this leads to certain complexity during the procedure in practice, the preparation and the expenses of significant requirements and additional documents as well as in completing demands from the credit. In a result, there has been issues raised about the aspects of time and cost during the payment process. The outcome of such problems caused by delays in the existing trade procedure is the public to require the use of e-L/C in order to improve problems from the 'Transaction Cost' side. This study provides e-L/C's use to overcome the problems that are appearing from 'Transaction Cost' side as the aspect of time and the cost. In order to do so, we have to identify the problems in the original credit and e-L/C. Thus, provide the propose strategy of e-L/C from the Transaction Cost aspect.

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Effects of Innovation Characteristics and User Characteristics on the Adopting e-Books : Focused on Innovation Resistance Model (혁신특성과 사용자특성이 전자책 수용에 미치는 영향 : 혁신저항모형을 중심으로)

  • Yoon, Su-Kyung;Kim, Myeong-Ji;Choi, Jun-Ho
    • The Journal of the Korea Contents Association
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    • v.14 no.8
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    • pp.61-73
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    • 2014
  • While past studies on e-books have mainly focused on the uses and gratifications (UG) and technology acceptance model(TAM), this study rather analysed the innovation resistance factors of adopting the e-book based on the innovation resistance model. The research model comprises of two factors: 1) innovation characteristics which include relative advantages, compatability and complexity, 2) user characteristics which encompass attitudes towards innovation and existing products (i.e., paper books). Using online survey questionnaire, this study examined the effects of those innovation and user characteristics on the innovation resistance, and the relationship between innovation resistance and intention of adoption. The results showed that complexity and attitude towards existing products affected the innovation resistance which has negative influence on the intention of adoption. Accordingly, it is necessary to improve the ease of use in the whole process from purchase to reading experiences, and highlight e-books' own interactive features and functions which are perceived as different from paper-book user experience.

A Study on Marketing Strategy of MIM Emoticon Using Customized Bundling (맞춤 번들링을 활용한 MIM 이모티콘 마케팅 전략에 관한 연구)

  • Heo, Su-Chang;Jeon, Gyeahyung;Heo, Jae-Kang
    • Management & Information Systems Review
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    • v.38 no.4
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    • pp.1-24
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    • 2019
  • This study confirms the responses of consumers when the composition of emoticon bundles can be selected by individuals in MIM service. This aims to verify that customized bundling is a valid marketing strategy in the MIM emoticon market. Currently, the emoticon bundling used in Korean MIM services is in the form of pure bundling. As a result, Consumers must purchase an entire bundle even though he/she doesn't need to use all the emoticons contained in it. Some researches(e.g. Hitt & Chen, 2005; Wu & Anandalingam, 2002) show that when consumers value only part of the products or services included in pure bundling, customized bundling is much more profitable. In their works, customized bundling is appropriate when marginal costs are near zero. Information goods, such as emoticons, meet the condition. On the other hand, customized bundling increase the choosable options, so it can pose a problem of complexity (Blecker et al., 2004). And consumers may experience information overload(Huffman & Kahn, 1998). Thus, judgement on the necessity to introduce customized bundling needs to be made through empirical analyses in the light of characteristics of the product and the reaction of consumers. Results show that when customized bundling was introduced, consumers' purchase intention and willingness to pay significantly increased. Purchase intention for customized bundles has increased by 0.44 based on the five point Likert scale than the purchase intention for existing pure bundles. The increase in purchase intention for customized bundles was statistically independent of the existing purchasing experience. In addition, the willingness to pay was increased by about 2.8% compared to the price of the existing emoticon bundles in the whole group. The group with experience in purchasing pure bundles were willing to pay 5.9% more than pure bundles. The other group without experience in purchasing pure bundles were willing to buy if they were about 5% cheaper than the existing price. Overall, introducing customized bundling into emoticon bundles can lead to positive consumers responses and be a viable marketing strategy.

An Empirical Study on the Effects of Absorption Capacity and Knowledge Protectiveness on New Product Development Performance from a Supplier Perspective (공급자 관점에서 흡수역량과 지식보호성향이 신제품개발 성과에 미치는 영향에 대한 실증적 연구)

  • Hwang, Sunil;Hur, Daesik
    • Asia-Pacific Journal of Business Venturing and Entrepreneurship
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    • v.13 no.1
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    • pp.119-129
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    • 2018
  • Companies' efforts to secure and sustain a competitive advantage in the market may also appear in the form of new product development. This has increased the importance of leveraging knowledge from other companies in a global competition that is accelerating with an accelerating product life cycle and the development of transportation and communications. In order to create valuable knowledge through the exchange and combination of knowledge, the absorptive capacity of the recipient of the knowledge should be considered as important, but also the knowledge protection tendency, which is characteristic of the knowledge transferor, should be considered. However, studies that considered these factors at the same time were very limited. This study examines the effect of suppliers 'absorptive capacity and buyer' s knowledge protection on new product development performance during the joint development of new products. In addition, we investigated the interaction effect between supplier's absorption capacity and buyer's knowledge protection tendency. For this purpose, data were collected for automobile industry, electronics industry and defense industry, where joint development of new products occurred frequently, and statistical verification was performed by regression analysis. The results showed that the absorptive capacity of the supplier was positively correlated with the performance of the new product development, and the buyer 's knowledge protection tendency had a negative relationship with the new product development performance. In addition, the absorptive capacity of the supplier and the buyer 's knowledge protection tendency have an interaction effect on the new product development result. These results suggest that suppliers' absorption capacity is an important factor in the joint development of new products, but suppliers with superior absorption capacity may have a negative impact on new product development performance if buyers have a negative attitude toward knowledge transfer.

Influential Factors of Digital Customer Experiences on Purchase in the 4th Industrial Revolution Era - Focusing on Moderated Mediating Effects of Digital Self Efficacy- (4차 산업혁명시대의 디지털 고객경험과 구매간 영향관계 - 디지털 자기효능감의 조절된 매개효과를 중심으로-)

  • Jung, Sang Hee;Chung, Byoung Gyu
    • Journal of Venture Innovation
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    • v.3 no.1
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    • pp.101-115
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    • 2020
  • In the era of the 4th Industrial Revolution customers living began to come out, not inside the purchase funnel. Due to the diversity of product selection and the increase in digital channels, the way customers search for information and purchase it is changing innovatively. So, the customer journey in the digital age is much more complicated than the traditional funnel model suggests. Unlike many previous studies, this study was conducted for 1,200 customers in four product groups of fashion, automobile, cosmetics, and online shopping malls. As a result of the study, we investigated how digital self-efficacy plays a role in purchasing in a series of processes in which digital experience affects customer satisfaction and finally affects purchase. As a theoretical implication, as a result of introducing and testing digital self efficacy as moderated mediation effect. the digital self-efficacy between customer satisfaction and customer loyalty were determined to play a moderated mediation effect role. As a practical implication, it was necessary to actively utilize digital marketing for customers with high digital self-efficacy, but it was suggested that customers with low digital self-efficacy need to be careful about digital marketing fatigue.