• Digital Contents
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• no.6 s.73
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• pp.52-53
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• 1999

국경없는 외국자본의 국내시장 참여와 영역 구별이 없는 시장경제 체제의 가속화로 신규 고객 유치에 드는 비용과 노력이 과거보다 크게 높아 지면서 기존 고객의 이탈을 방지하고 이들로부터 새로운 수익을 창출하자는 고객관계관리(CRM)의 중요성이 부각되고 있다. CRM 도입시 고려사항에 대해 살펴본다.

• The Journal of the Korea Contents Association
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• v.16 no.9
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• pp.339-348
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• 2016

This research attempted to identify factors associated with SNS peer bullying and analyzed the moderating effect of moral disengagement in the relationship between peer conformity and SNS peer bullying. We used multiple regression analysis to test our hypotheses. Results indicated that antisocial peer conformity is positively related with SNS peer-bullying. The effect of antisocial conformity on SNS peer-bullying was higher for those who have higher moral disengagement. Based on these results, this study suggests providing educational programs that target moral disengagement as a strategy to decrease the negative role of antisocial conformity on SNS peer-bullying.

• Proceedings of the Korea Water Resources Association Conference
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• 2012.05a
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• pp.696-696
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• 2012

호안은 유수의 침입으로부터 제방 및 하안의 침식 피해를 방지하기 위해 제방에 설치되는 구조물이다. 침식에 의한 제방 및 호안의 대표적인 붕괴특성 중에는 만곡부, 하천 급경사, 지형의 간섭효과 등이 있다. 특히, 만곡부는 원심력, 2차류 등에 의한 수위상승 및 유속증가로 제체에 응력 집중이 발생되어 안정성 저하를 유발할 수 있다. 또한, 만곡부의 흐름 방향전환 현상은 하도내 통수능 저하를 발생시켜 홍수피해를 가중시킬 수 있다. 따라서 하천특성상 만곡부에 의해 발생할 수 있는 홍수피해 요소를 저감시킬 수 있도록 적합한 피해저감대책을 마련할 필요가 있다. 제방의 보강대책으로서 활용되고 있는 호안은 역학적인 측면에서 외력과 저항력의 크기에 따라 안정성이 평가되어야 하며 지역여건 등에 따른 만곡부의 수위상승 및 제방 침식 등을 고려한 설계가 수행되어야 한다. 국내 실무에서 적용되고 있는 호안설계방법은 하천설계기준 해설(2009)을 참고하고 있는데, 흐름현상 및 만곡부 특성 등에 대하여 경험과 이론의 양면을 고려한 설계를 수행하도록 제안하고 있다. 이는 호안 안정성에 대한 역학적 검토 방법의 한계로 비합리적 설계가 될 우려가 있다. 따라서 만곡부에 의한 유속 및 소류력 등 흐름특성을 고려한 정량적인 평가기법이 요구되는 상황이다. 본 연구에서는 수리실험을 통해 만곡에 의한 흐름영향과 수리학적 거동 및 설계요소를 파악하고자 만곡부에 사석호안공을 설치하여 흐름전환 및 유속변화에 따른 사석호안공의 이탈현상을 재현하였다. 실험수로는 곡률반경( )이 4.5 m인 만곡부가 3개소 발생하는 폭 2.3 m, 길이 25 m의 다중 사행수로 형태이다. 실험수로 우안의 1V:2H 경사면에 10, 20, 30, 40, 50 mm 사석을 크기별로 설치하여 만곡에 의한 유속변화 등 흐름현상과 호안공 이탈을 관찰하였다. 수리실험은 고정상으로 수행되었으며 정상류 흐름조건에서 공급유량별 하류단 수위 조절을 통해 만곡부내 호안 공 이탈을 발생시키는 설계인자를 도출하고자 유속과 수심을 측정하였다. 실험결과를 바탕으로 사석호안공 설계시 1차원 접근유속에 만곡 영향을 고려하여 대표유속으로 적용하는 방법의 특성을 파악하고, 사석호안공의 이탈유속과 만곡에 의한 흐름특성간의 상관관계를 분석하여 제원결정기법을 제안하였다.

• Journal of Arbitration Studies
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• v.31 no.4
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• pp.99-117
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• 2021

In this study, the effect of reducing and increasing factors in relationship conflict on the relationship exit between auto parts suppliers and buyers was analyzed based on transaction cost theory and relational exchange theory. As a result of the hypothesis test, Hypothesis 1, which states that relationship commitment will hurt relationship exit, and Hypothesis 3 that replacement will harm relationship exit were supported. In addition, Hypothesis 2 which states that transaction-specific investment will positively affect relationship exit was not supported. The theoretical and practical implications of this study are as follows. This study has identified the antecedents of relationship exit by comprehensively applying the transaction cost theory and relational exchange theory. In addition, this study can identify what a company should manage specifically to lower conflict and relationship exit by identifying the antecedents of relationship exit. The limitations of this study and the directions for future studies are as follows. First, not all of the antecedents of relationship exits between auto parts suppliers and buyers have been extensively investigated in the viewpoint of the transaction cost theory and relational exchange theory. In the future, it is necessary to identify additional factors. Second, the study was conducted only from the supplier's viewpoint. In future studies, it is expected that more accurate research results can be obtained by simultaneously examining the supplier's point of view and the buyer's point of view.

• Informatization Policy
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• v.25 no.2
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• pp.67-83
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• 2018

This study explores how social media influences individual's social development and well-being. Social media is discussed as an effective tool when individuals lacking social and psychological resources are trying to expand their social networks. This study focuses on the social media use of North Korean defectors, who, in general, have closed social media networks in the South Korean society. This study tries to analyze empirically the effect of social media use on North Korean defectors' satisfaction with our society. In particular, this study focuses on how the use of social media influences satisfaction with their life in South Korea at different levels of their emotional states. This study explores that the relationship between social media and satisfaction with their life in South Korea varies based upon the degree of self-esteem and anxiety. This study expects that social media might provide greater benefits for those who are experiencing low self-esteem and high anxiety. In addition, this study conducts the same analysis for the general public and then compares its results with the survey on North Korean defectors. According to the results of North Korean defectors' survey, the impact of social media use on satisfaction with their life in South Korea was greater for those with high anxiety than for those with low anxiety. Meanwhile, the impact was greater for those with high self-esteem than for those with low self-esteem.

• Journal of the Korean Society for information Management
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• v.39 no.3
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• pp.241-261
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• 2022

The present study aims to investigate the effects of information poverty on North Korean refugees' social adaptation to South Korea based on Chatman's Theory of Information Poverty (1996). Based on the Theory of Information Poverty, information poverty consists of four variables: Secrecy, Deception, Risk-taking, and information acceptance in response to situational relevance. And based on the previous studies, adaptation to South Korean life is divided into social adaptation and psychological adaptation. From August 4 to August 30, 2021, after approval by the IRB through the North Korean refugee support organization , surveys were conducted with North Korean refugees who had lived in South Korea for at least one year and were aged 19 or older. The 100 collected valid data were analyzed using frequency analysis, reliability analysis, correlation analysis, and multiple linear regression analysis. Findings of the study indicated that information poverty had significant effects on North Korean refugees' social and psychological adaptation. In particular, the "deception" variable had negative effects on social and psychological adaptation. The study has theoretical implications that it explains North Korean refugees' adaptation to South Korea based on Theory of Information Poverty by defining them as information poor. Above all, it attempts a quantitative approach through operationalization of key concepts unlike previous studies that were conducted with qualitative approaches.

• Korean Journal of Culture and Social Issue
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• v.15 no.4
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• pp.507-528
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• 2009

Coping and defense are similar psychological mechanisms to reduce stress response, but they are regarded as distinct from each other. Defense involved distortions of reality, but coping was used for strategies associated with accepting the true nature of the situation. The purpose of the present study was to investigate the coping and defense features of the North Korean Defectors in the Rorschach test. The subjects were then categorized into four groups based on their birth place and gender: Male North Korean defectors( N=16), female North Korean defectors(N=28), male South Koreans(N=17), and female South Koreans(N=25). All subjects were individually administered the Rorschach test, and protocols were scored according to the Exner(2003)'s Rorschach Comprehensive systems. Coping or defense-related Rorschach variables were selected for analysis: EA, CDI, Adj D, EB style, Lamda, Zd, X-%, Xu%, W:Dd:D, P, reaction time, and other behavior characteristics during the testing. Compared with other groups, female North Korean defectors were more likely to show poor coping resources(low EA), adjustment difficulties(Adj D), and distortions of reality(high X-%). They also demonstrated more 'don't know' responses and more delayed responses than other groups. These findings suggest that poor coping resources make female North Korean defectors more vulnerable to stress, and psychological intervention such as social skills training may help them settle successfully in south Korea. Limitations of the current study and implications for future research were discussed.

• Korean Journal of Social Welfare Studies
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• no.37
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• pp.267-294
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• 2008

Social workers experience various work commitment forms in the field practice. This study tries to find the discriminant validity of job, organizational, career, and relationship commitments among these work commitment forms. This study also tries to find the interrelationship among these commitment forms and the relationship of each of four commitment forms with the withdrawal intention, which is represented by turnover intention and career change intention. For this purpose, a survey of 417 social workers working for community welfare centers in Busan and Gyeongnam was conducted and the data was analyzed. The results of this study showed that the work commitment forms have discriminant validity. The analysis of interrelationship between commitment forms using SEM revealed that the more a social worker commits to his or her job, the more he/she commits to his/her job and the relationship with the client. In addition, job and organizational and career commitments affect turnover intention while career and relationship commitments affect career change intention. Therefore, to improve organizational management, it is necessary to understand diverse forms of work commitment as well as organizational commitment. And differentiated management strategies are needed to increase either each commitment form or various commitment forms at the same time.

• Journal of Digital Convergence
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• v.15 no.2
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• pp.27-33
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• 2017

The problem of social adaptation of North Korean defectors is becoming increasingly important, as its core significance shifted from welfare to the preparatory stage of United Korea. Hence, this research tries to comprehend the 'factors that enhance their social adaptation'. For this end, by theoretically considering, support resources centered around economic goals did indeed increase the employment rate, but the 'premature social adaptation' did not help them form their own social identity. This led the employment to become another form of social failure and difficulty in social adaptation. Furthermore, by going through interview, the importance of 'social dependence' is emphasized and it was shown that it was 'relationship' that affects both social adaptation and difficulty in social adaptation. Accordingly, this research suggests that it is vital to make a communicative environment in which South and North Korean citizens can freely communicate. This will not only lead to enhancement of social adaptation to South Korean society, unsolvable by economic independence, but it will also lead to more effective 'economic support' policies.

• Korean Journal of Culture and Social Issue
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• v.10 no.1
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• pp.147-163
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• 2004

The present research investigated and compared stress coping strategies of North Korean refugees with those of South Koreans in the purpose to predict and prepare psychological conflicts expected to occur during the Korean reunification. Adapted from Han, Hur, Chae, and Kim(2001), North Korean refugees recorded their coping strategies that they would employ in stressful situations varying in term of three aspects of stress causes - 2(locus: internal/external) × 2(stability: temporal/enduring) × 2(context: individual/interpersonal) - and the responses were classified in terms of three dimensions(active/passive, approach/avoidance, cognitive/affective/behavioral). In the temporal stress situations, adaptive North Korean refugees preferred active over passive, approaching over avoiding, and behavioral over cognitive/affective stress coping strategies more than maladaptive North Korean refugees did. Also, in the stressful situations caused by external causes, they were more likely to take active rather than passive, approaching rather than avoiding copying. Although active copying strategies were preferred to passive ones by adaptive North Korean refugees in individual stressful situations, approaching copying strategies were preferred to avoiding ones by them in interpersonal stressful situations. These findings were found to be different from the pattern of South Korean's stress coping strategies in the same situations. In conclusion, the differences were discussed in the view of psychological integration during Korean reunification.