• The Journal of the Korea Contents Association
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• 제16권10호
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• pp.163-174
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• 2016

This study is intended to check the empathy and cultural competence of female college students majoring in aviation and tourism service. The number of study subjects was 274. And the descriptive statistics, t-test, ANOVA, Scheffe test, and pearson correlation coefficient of data was analyzed through SPSS 20.0. According to the results of study, an average mark of empathy was $3.72{\pm}0.35$, and an average mark of cultural competence was $3.48{\pm}0.47$. When the level of difference in empathy and cultural competence was examined according to the general characteristics, the level of empathy showed a significant difference in the purpose of visiting foreign countries and foreign language skills. And the level of cultural competence showed a significant difference in religion, foreign language skills, foreign friend, experience in international exchange, experience in cultural education abroad, a method of cultural education abroad, and a necessity for cultural education abroad. With regard to correlation, there was a positive correlation between empathy and cultural competence(r=.425, p<.001). And in case of sub-attribute, it was shown that the cognitive factor and emotional factor of empathy has a positive correlation with cultural competence. It was verified that an education plan making it possible to improve cultural competence is required by checking a mutual relationship between empathy and cultural competence through these study results.

• Journal of Hospice and Palliative Care
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• 제18권4호
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• pp.276-284
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• 2015

Purpose: This study was performed to identify factors affecting terminal care performance of clinical nurses. Methods: The participants in this study were 175 nurses working in hospitals in Daegu and North Gyeongsang Province. Data were collected using a self-reported questionnaire and were analyzed with the IBM SPSS WIN 19.0 program. Results: Nurses' terminal care performance was significantly related with suffering experience, empathy ability and caring behaviors. Significant predictors for terminal care performance were their department, empathy ability and caring behaviors. These factors explained 43.52% of the variance in terminal care performance of clinical nurses. Conclusion: Our study results suggest that terminal care performance of clinical nurses can be strengthened by improving empathy ability and caring behaviors.

• Science of Emotion and Sensibility
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• 제18권4호
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• pp.35-46
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• 2015

Prior research suggested that people generally show stronger intentions to help in-group members because people experience higher levels of empathy for those who are similar to themselves. The present research demonstrated that one's levels of cosmopolitanism would moderate the mediating role of empathy on the relationship between cultural similarities and helping intentions. In particular, it was examined how the mediator (empathy) affected the relation between cultural similarity and helping intention for participants with low to high levels of cosmopolitanism. Results indicated that participants with lower levels of cosmopolitanism showed stronger empathy as targets are more culturally similar to participants' own culture. Participants with higher levels of cosmopolitanism, however, reported the same levels of empathy regardless of targets' cultural similarity. The implications and limitations of the results were discussed.

• Journal of Digital Convergence
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• 제15권12호
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• pp.647-653
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• 2017

The purpose of this study was to examine the moderating effect of perceived parental empathy in the relationship between self-esteem and adolescent depression. A sample of 437 adolescents completed self-report measures of self-esteem, depression and parental empathy. The collected data were analyzed by hierarchical regression analysis. As a result, parental empathy moderated relationship between self-esteem and depression. And awareness of emotion, empathic emotional reaction, and cold emotional reaction of father had moderating effect on the relationship between self-esteem and depression. In case of mother's empathy, cold emotional reaction and excessive emotional reaction had moderating effect on the relationship between self-esteem and depression. The significance of this study is to find out the important of parental empathy for depressive adolescents who are experiencing self-esteem of low level.

• Journal of the Korea Academia-Industrial cooperation Society
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• 제20권9호
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• pp.103-110
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• 2019

This study examined whether there are differences in the empathic ability and emotional intelligence by college students' counseling course-taking experience and major. The research subjects were 313 college students, and an independent sample t-test, one-way ANOVA, and Duncan post-hoc test were conducted for hypothesis testing. A difference in empathic ability was observed according to the students' sex, major, and counseling course-taking experience. A difference in emotional intelligence according to their sex and counseling course-taking experience was noted. Empathic ability was higher in females than in males, higher in the school of social sciences than in the school of science and technology, and higher in those who had counseling education than in those who did not. Emotional intelligence was higher in women than in men, and higher in students who had counseling education than in those who did not. Consequently, the effectiveness of counseling education was confirmed. On the other hand, a limitation of theoretical education was found in that there was no difference in emotional intelligence according to the major. Although empathic ability can be improved by education, the current curriculum has not improved it. This study has significance that it emphasizes the need for supplementing the curriculum, like practice or utilizing art media.

• The Journal of the Korea Contents Association
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• 제19권3호
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• pp.336-348
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• 2019

This study aimed to verify the effects of design thinking-based team project learning on nursing college students' empathy and proactivity of problem solving. This study also examined the subjects' experiences obtained from participating in team project activity through reflective analysis. The research was a one-group, pre-and-posttest design. The subjects were 64 seniors majoring in nursing studies in N university who had attended the course of nursing management practice. During the course, they participated in a design thinking team project for a total of 10 sessions for two weeks, five times per week, and one and a half hour per day. Data was analyzed using SPSS Win 22.0, a paired t-test was conducted and Pearson's correlation coefficients were calculated. Content analysis was carried out on their experiences obtained from participation in team project activity. The subjects' empathy(t=-2.94, p=.005) and proactivity of problem solving(t=-6.23, p<.001) showed statistically significant difference between before and after the design thinking-based team project learning and had significant positive correlation(r=.634, p<.001). Analysis of team reflection revealed four themes: design thinking, empathy, problem solving ability, and critical thinking. This study verified that design thinking-based team project learning was very effective in developing nursing college students' empathy and proactivity of problem solving. Research Results Design Thinking Based on team learning, project learning is an effective teaching learning method for finding and defining customer needs, creating a solution to problems, and enhancing engagement and empathy through various stakeholder collaborations I could.

• Knowledge Management Research
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• 제25권2호
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• pp.155-176
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• 2024

This study explores variations in preferences for human and AI agents within the medical and financial services. Study 1 investigates whether there are preferential disparities between human and AI agents across these service domains. It finds that human agents are favored over AI agents in medical services, while AI agents receive greater preference in the financial services. Study 2 delves into the underlying reasons for the preference differentials between human and AI agents by assessing the significance of certain capabilities as perceived by users in each domain. The findings reveal a mediating role of perceived empathy importance in the effect of service domains on human-AI preference. Furthermore, perceived empathy is deemed a more critical capability by users for preferring human over AI agents across both service domains compared to other capabilities such as experience and agency. This research is noteworthy for elucidating the variances in preferences for human and AI agents across medical and financial services and the rationale behind these differences. It enhances our theoretical comprehension of the pivotal factors influencing preferences for human and AI agents, underscoring the significance of human experiential capabilities like empathy.

• The Journal of the Korea Contents Association
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• 제21권2호
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• pp.185-194
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• 2021

This study was conducted to identify the factors that influence students' disability acceptance attitudes in elementary schools in face of integrated education becoming common. For this study, a questionnaire survey was conducted on 472 students, from fourth to sixth grade, in three elementary schools in Jeollanam-do; furthermore a regression analysis was conducted using SPSS 23.0. The survey demonstrated that gender and grade did not have a significant effect on disability acceptance attitudes. Whereas empathy abilities, contact and knowledge of children with disabilities, respectively, influenced disability acceptance attitudes. Consequently, improving students' ability to empathize with others is more important than simply providing knowledge in itself. Thus, there is a need for the implementation of programs and education geared toward promoting empathy. Moreover, contact was found to have a negative impact on disability acceptance attitudes, suggesting the need to promote more positive disability-related experiences to elementary school students.

• Journal of Industrial Convergence
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• 제20권12호
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• pp.49-57
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• 2022

This study was conducted to investigate the relationship between self-esteem, self-awareness, and empathy and to identify factors that influence empathy among 302 nursing students from a university in C city from March to May 2021. The collected data were subjected to t-test, ANOVA, correlation and multiple regression analysis. As a result of the study, empathy was 3.59 points out of 5, and gender and nursing department satisfaction were significantly different from empathy. The factors that had a significant effect on empathy were private self-awareness, public self-awareness, positive self-esteem, and gender, with the explanatory power of 22.9%. In order to increase the level of self-esteem, self-awareness and empathy for nursing students, it is necessary to establish a new curriculum that examines interest in their inner world. Development of various curriculum programs such as team classes that help promote interaction using small groups and role-playing classes that explore and experience one's own or others' thoughts and emotions are suggested.

• Journal of the Korean Applied Science and Technology
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• 제41권1호
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• pp.107-118
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• 2024

The purpose of this study is to verify the effect of perceived authenticity on empathy, communication, and revisit intentions at the point of contact with hospital coordinators during counseling for medical beauty. For data collection, a survey was conducted by selecting customers who experienced counseling, and statistical analysis used the SPSS 21.0 program. According to the research results, first, perceived authenticity of hospital coordinators had a positive effect on empathy and communication satisfaction, and empathy had a positive effect on communication satisfaction. Second, it was found that empathy and communication satisfaction had a positive effect on revisit intention. Authentic counseling by hospital coordinators leads to increased communication satisfaction and revisiting the hospital by forming empathy. Therefore, if communication is made through authenticity and empathy in consideration of customers, rather than just sales improvement or job-based counseling, it can build trust and contribute to the performance of medical beauty institutions in the long run.