• Title/Summary/Keyword: 고객 자산

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Study on IT security audit system for e-commerce private information protection (전자상거래 개인정보보호를 위한 IT보안감사체계 연구)

  • Lee, Eun-kyoung;Park, Byoung-woo;Jang, Seok-eun;Lee, Sang-joon
    • Proceedings of the Korean Society of Computer Information Conference
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    • 2018.01a
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    • pp.179-182
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    • 2018
  • 최근 여기어때, 인터파크 등 전자상거래 기업을 대상으로 발생한 개인정보 해킹사고 사례를 보면, 사람의 취약점을 노리는 지능화지속위협(APT) 공격과 알려진 해킹 기술이 복합적으로 이루어지고 있다. 해킹사고가 발생한 기관은 한국인터넷진흥원(KISA) 정보보호관리체계(ISMS) 의무대상 기관으로써 정보보호관리체계를 유지 관리하고 있었다. 그럼에도 불구하고 대형의 개인정보 유출사고가 발생한 주요 원인은 정보보호관리체계가 적용되지 않았던 정보시스템과 인력을 대상으로 해킹이 이루어졌기 때문이다. 해킹 위협의 변화에 따라 전자상거래 보안 수준도 변화해야 하는데, 개인정보보호 관련 규제 준수도 전자상거래 기업에서는 힘든 상황이다. 고객의 개인정보 유출 사고는 일반인을 매출 기반으로 서비스하고 있는 전자상거래 기업에서는 치명적이다. 안전한 전자상거래 플랫폼 기반에서 고객에게 서비스를 제공하기 위해서는 무엇보다도 중요 자산인 고객의 개인정보보호를 위해 역량을 집중해야 한다. 한정된 예산과 자원으로 안전한 서비스를 제공하기 위해서는 기존에 구축된 정보보호관리체계를 기반으로 IT보안감사체계를 전사적으로 확대하여 지속적으로 모니터링 할 필요가 있다. 이에 본 연구에서는 최신 사이버 보안 위협 동향과 전자상거래 기업 대상으로 발생한 최근 개인정보유출사고 사례를 분석을 통해 시사점을 도출하여 전자상거래 개인정보 보호를 위한 IT보안감사체계를 제시하였다.

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Grundfos Pumps Korea Inc.: Localization and Differentiation (한국그런포스펌프 (주): 마케팅활동의 현지화 및 차별화)

  • Park, Seong-Yeon;Rhee, Hong Jai;Joo, Young-Hyuck
    • Asia Marketing Journal
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    • v.8 no.3
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    • pp.101-121
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    • 2006
  • This case study explores various marketing strategies of Grundfos Pumps Korea Inc. that has become a front-runner in the industrial pump market of Korea as the enterprise that got into the business later. Grundfos Group, a multinational company with its head office in Denmark, has acknowledged diversity of each country and has granted its subsidiary companies with discretionary power so that they can establish marketing strategies suitable for the market they were competing in. Grundfos Pumps Korea has been very successful in its localization and differentiation of marketing strategies. First, Grundfos Pumps Korea achieved the trust of their customers by its high quality and consistent pricing strategies and has expanded its market very successfully with continuous product innovation and new product ideas. Second, it increased its brand awareness and recognition by brand differentiation along with the product differentiation strategy, which is exceptional in industrial market. It has conducted creative marketing activities and strategies to build brand equity and successful customer relationship management.

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Study on the Relationships Among Perceived Shopping Values, Brand Equity, and Store Loyalty of Korean and Chinese Consumers: A Case of Large Discount Store (한국과 중국 소비자의 쇼핑 경험가치 지각과 브랜드자산 및 점포충성도의 관계에 관한 비교 연구: 대형 할인점을 중심으로)

  • Hwang, Soonho;Oh, Jongchul;Yoon, Sungjoon
    • Asia Marketing Journal
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    • v.14 no.2
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    • pp.209-237
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    • 2012
  • 1. Research Purpose Consumers rely on various clues to evaluate their decision to patronize a retail store, and store brand is one of them (Dodds 1991; Grewal et al. 1998). As consumers find ever increasing variety of contact points connecting them to specific store, the value of experiential shopping as a means of increasing store's brand equity warrants greater attention from scholars of retail management. Retail shopping values are credited for creating not only cognitive experiences like brand knowledge but also emotional experiences such as shopping pleasure and pride (Schmitt 1999). This may be because today's consumers place emphasis on emotional values associated with shopping pleasure, lifestyle brought to life, brand relationship, and store atmosphere more than utilitarian values such as product quality and price. Many previous literature found this to be true (Ahn and Lee 2011; Mathwick et al. 2001). This brings forth important research issues and questions regarding the roles of shopping experiential values and brand equity with regard to consumer's retail patronage choice. However, despite this importance, research on this area remains quite inadequate (Hwang 2010). For this reason, this study aims to verify the relationships among experiential shopping values, retail store brand equity and tries to link that with customer loyalty by surveying large-scale discount store shoppers in Korea and China. 2. Research Contents In order to carry out the research objective, this study conducted comprehensive literature survey on previous literature by discussing major findings and implications with regard to shopping values and retail brand equity and store loyalty. For data collection, researcher employed survey-based research method where data were collected in two major cities of Korea (Seoul) and China (Bejing) and sampling frame was based on patrons of large discount stores in both countries. Specific research questions raised in this study are as follows; RQ1: How do Korean and Chinese consumers differently perceive of shopping values regarding shopping at large-sclae discount stores? RQ2: Are there differences in consumers' emotional consumption propensities? RQ3: Do Korean and Chinese consumers display different perceptions of brand equity towards large-scale discount stores? RQ4: Are there differences in relationships between shopping values and brand equity for Korean and Chinese consumers? For statistical analysis, SPSS17.0, AMOS17.0 and SmartPLS were employed. 3. Research Results The data collected through face-to-face survey conducted in Seoul and Bejing revealed appropriate data validity and reliability as a result of exploratory/confirmatory factor analysis and reliability tests, andh SEM model yielding satisfactory model fitness. The result of the study may be summarized by three main points. First, as a result of testing differences in consumption dispositions, Chinese consumers showed higher scores in aesthetic and symbolic dispositions, whereas Korean consumers scored higher in hedonic disposition. Second, testing on perceptions toward brand equity of large discount stores showed that Korean consumers exhibited more positive perceptions of brand awareness and brand image than Chinese counterparts. Third, the result of exploratory factor analysis on the experiential shopping values revealed different factors for each country. On Korean side, consumer interest value, aesthetic value, and hedonic value were prominent, whereas on Chinese side, hedonic value, aesthetic value, consumer interest value, and service excellence value were found salient. 4. Research Implications While many previous studies on inter-country differences in retailing area mainly focused on cultural dispositions or orientations to explain the differences, this study sets itself apart by specifically targeting individual consumer's shopping values from an experiential viewpoint. The study result provides important theoretical as well as practical implications for large-scale discount store, especially the impotance of fully exploring the linkage between shopping values and brand equity, which has significant influence on loyalty. Therefore, the specific implications deriving from the result shed some important insights upon the consumption values based on shopping experiences and brand equity. The differences found in store shoppers between the two countries may also provide useful insights for Korean and Chinese retailers who plan to expand their operations globally. Related strategic implications derived from this study is the importance of localizing retail strategy which is based on the differences found in experiential shopping values between the two country groups. Especially the finding that Chinese consumers value consumer interest and service excellence, whereas Koreans place importance on hedonic or aesthetic values indicates the need to differentiate the consumer's psychographical profiles when it comes to expanding retail operations globally. Particularly important will be to pursue price-orienated strategy in China in consideration of the high emphasis on consumer interests and service excellence, but to emphasize the symbolic aspects of brand equity in Korea by maximizing the brand equity associated with aesthetic values and hedonic orientations. 5. Recommendations This study focused on generic retail branded discount stores in both countries, thus making it difficult to tease out store-specific strategies based on specific retail brands. Future studies may benefit fro employing actual brand names in survey questionnaire to verify relationship between shopping values and brand-based store strategy. As with other studies of this nature, this study needs to strengthen the result's generalizability by selecting respondents from a wider spectrum of respondents.

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Development of a Framework for Certification and Audit of ASP (ASP 인증ㆍ감리를 위한 프레임워크 개발)

  • 안재근;양정환;임춘성
    • Proceedings of the CALSEC Conference
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    • 2000.08a
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    • pp.255-263
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    • 2000
  • 네트워크를 통해 어플리케이션을 임대해주는 정보시스템 서비스 모델인 ASP 모델이 IT 시장에서 새로운 비즈니스 모델로 등장하였다. 그러나 ASP 모델은 기존의 정보시스템 모델에 비해 특정 서비스에 많은 서비스제공자가 임시적으로 결합되고, 정보자산이 공중망과 데이터센터에 위치하는 특징을 가지고 있다. 그러므로 ASP 서비스를 성공적인 수행하기 위해서는 ASP 사업자가 서비스의 제공능력이 있는지에 대한 인증활동과 ASP 서비스 도입 및 운영과정이 적절하게 이루어지고 있는가에 대한 감리활동이 요구된다. 따라서 본 연구는 ASP의 특징을 분석하고, ASP 인증ㆍ감리 프레임워크를 설계를 수행하고자 한다. 이를 위해, 기존연구를 바탕으로, 분류기준을 기술적 계층, 수명주기, 공급자/고객의 관점이라는 세 가지 차원에서 정의하며, 각각의 세부항목 및 내용을 정의하고자 한다.

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시뮬레이션을 이용한 주가연계상품(ELS)의 성과 추정

  • Min, Jae-Hyeong;Gu, Gi-Dong
    • Proceedings of the Korean Operations and Management Science Society Conference
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    • 2004.05a
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    • pp.730-733
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    • 2004
  • 본 연구에서는 넉아웃 옵션(Knock-out option)이 내재된 주가연계상품(ELS)의 성과를 시뮬레이션을 이용하여 추정한다. 옵션과 기초자산을 결합하여 구성되는 ELS는 상품개발 시점에서 그 수익구조가 결정되며, 실현수익률은 미래의 시장흐름에 의하여 결정된다. 현재 ELS는 옵션가격의 결정, 수익구조의 결정, 그리고 수익률 추정이라는 개별 과정이 각각 옵션발행자, 상품개발자, 고객관리자 등에 의하여 별도로 이루어지고 있는 실정이다. 본 연구에서는 이러한 개별 과정을 통합한 시뮬레이션 모형을 구축한 후, 이 모형의 결과(옵션가격, 수익구조, 실현수익률)를 기존 관행의 결과와 비교하여 본 연구에서 제안한 시뮬레이션 모형의 유용성을 제안한다. 분석 대상은 국내 장외파생상품 및 ELS의 기준이 되는 KOSPI 200 지수로 1990년 1월 3일부터 2002년 12월 30일까지의 1일 자료를 이용한다.

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The Effect of CRM Process on Organizational Performance : The Mediating Role of Customer Equity Driver (CRM 프로세스와 조직성과의 관계에 있어서 고객자산가치 요소의 매개역할에 관한 연구)

  • Kim, Hyung-Su;Lee, Ju-Min
    • Journal of the Korean Operations Research and Management Science Society
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    • v.35 no.1
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    • pp.1-17
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    • 2010
  • This article addresses how an organization's customer relationship management (CRM) process affects customer equity drivers and, in turn, organizational performance. By raising a three-staged model including the CRM processes, customer equity drivers, and organizational performance, the authors assert that the customer equity drivers mediate between the CRM processes and organizational performance. The empirical analysis is based on a composite survey structure that gathers data from different types of informants according to the variables. Findings indicate that the expansion process has positive relationship with all the customer equity drivers. However, the acquisition process significantly influences both perceived value equity and brand equity, and the retention process significantly influences relationship equity only. In addition, the study shows that all the customer equity drivers influence the organizational performance given the existing customers. The relationship equity among the customer equity drivers has the strongest effect on the performance.

A Study on the Factors Affecting the Customer Equity Value Management and CRM Capability (CRM 성과에 영향을 미치는 요인에 관한 실증적 연구 : '고객자산가치관리역량' 매개효과 중심으로)

  • Cho, Mun-Je;Chung, Yoon
    • Asia pacific journal of information systems
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    • v.16 no.4
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    • pp.71-101
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    • 2006
  • Modern companies have heavily invested in developing CRM systems without explicitly knowing how the systems improve customer relationship management. Many researchers have attempted to find the factors that contribute to the success of CRM systems. However, most research have investigated the direct relationships between CRM success factors and system success without explaining how the factors contribute to the system success. It seems to be logical to think that success factors enhance the customer equity value management (CEVM) capability of the firms and then these capabilities are the foundation for the success of systems. In this study, we developed a CRM success model that includes CEVM capability as a mediating variable. The research followed the following steps: (1) CRM success factors that have theoretical relationship with CEVM capability are identified and categorized, (2) the theoretical relationship between CEVM capability and CRM performance is established in the perspective of strategic CRM, and (3) the research model is tested with the survey data collected from Korean firms.

Design of a Block Cipher Algorithm for Database (데이터베이스를 위한 블록 암호 알고리즘 설계)

  • Kim, Wha-Young;Suh, Yong-Moo
    • 한국IT서비스학회:학술대회논문집
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    • 2003.05a
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    • pp.560-567
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    • 2003
  • 최근 기업의 업무처리에 정보시스템의 의존도가 높아짐에 따라, 정보 보안 침해가 더욱 심해지고 있으며, 정보 유출 사례도 증가하고 있다. 이러한 가운데 기업은 중요한 정보를 보호하기 위해서 각종 보안시스템을 도입하여 사용하고 있으나, 해커들의 불법적인 침입과 기업 내 정보시스템 사용자들에 의한 정보유출 문제에 매우 취약한 실정이다. 이로 인하여 기업의 중요한 정보가 침해를 받거나 적절하게 보호되지 못하면, 기업의 이미지나 고객의 프라이버시 보호에 매우 큰 손상을 입을 수 있다. 그러므로 데이터베이스의 자료는 변조, 훼손, 유출 등 각종 내 외부의 위협으로부터 안전하게 보호되어야 한다. 이를 위해 기업의 중요 자산인 데이터베이스의 정보보호, 즉 데이터베이스의 정보를 암호화함으로써 정보의 유출 및 침해를 예방하고자, 이에 필요한 효율적이고 안전한 블록 암호 알고리즘의 설계 결과를 제시한다.

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피싱 금융사기 예방을 위한 이상거래탐지 분석 방법

  • Kim, Jung Sun
    • Review of KIISC
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    • v.23 no.6
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    • pp.41-48
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    • 2013
  • 전자금융 사기범이 전화, SMS, 이메일을 통하여 통신회사, 경찰청, 검찰청 및 금융감독당국 등을 사칭하여 피해자로 하여금 사칭기관의 위장 홈페이지로 유도하여 피해자의 금융 정보를 불법적으로 취득하여 피해자의 금융자산을 인출해나가는 금융 분야에서 발생하는 특수 사기범죄의 피해가 줄지 않고 있다. 이에 대한 대책으로 금융감독당국과 금융회사는 지연인출제도, 카드론 취급 강화, 공인인증서 재발급 및 사용절차 강화, 대포통장종합관리시스템 구축 및 홍보 강화를 하고 있지만 이들 방법은 전자금융사고 피해가 추정되는 고객뿐만 아니라 그렇지 않은 대다수 정상적인 전자금융거래 이용자에 대한 전자금융거래의 불편을 야기하고 있으며 전자금융사고 발생중의 실시간 이상증후 탐지를 반영하고 있지 않다. 본 논문에서는 금융회사 홈페이지에서의 전자금융거래 이용자의 접속행위, 공인인증서 사용행위, 온라인 송금행위 측면에서 거래행위를 분석하여 전자금융사고 혐의 이상증후에 대해 금융회사의 실시간적이고 능동적으로 대응하는 방안을 제시한다.

DIT (Digital Investment Trust) Agent Based on ECSSL (Elliptic Curve SSL) (ECSSL(Elliptic Curve SSL) 기반 DIT(Digital Investment Trust) 에이전트)

  • Jeong, Eun-Hee;Lee, Byung-Kwan
    • The KIPS Transactions:PartB
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    • v.9B no.5
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    • pp.599-608
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    • 2002
  • This paper proposes DIT (Digital Investment Trust) agent based on ECSSL (Elliptic Curve SSL). This DIT agent is a banking project using IT (Investment Trust) conception based on EC (Electronic Commerce) and can manage micro payment, account opening and account transferring. In addition, ECSSL (Elliptic Curve SSL) protocol is implemented which consists of much better encryption functions than existing SSL (Secure Socket Layer) Protocol. Therefore, This DIT agent based on ECSSL protocol protects a customer's information and asset from third party.