• 대한공업교육학회지
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• v.44 no.1
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• pp.190-208
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• 2019

This study was carried out to evaluate the job implementation of in-service training on career education & guidance teacher's career education in the National Education Training Institute. To accomplish this purpose, pre-survey & pre-survey, sucess case method, and return on expectation were investigated after 3 months completing in-service teacher training. The populations of this study were conducted for 136 career education & guidance teachers who completed in-service teacher training at the National Education Training Institute in July, 2018, and it was conducted by survey research and qualitative content analysis of job implementation. Among the 136 trainees who completed the training, 75 responded to the job implementation survey and 4 people participated in the successful case technique. As a result, the average value of job implementation was 4.17 out of 5 points, which was relatively high. The success case technique was analyzed by interviewing success cases and failure cases. Behavior change according to job implementation was the biggest role of Planner, followed by role of Instructor, role of Career educator, role of Learner. In addition, the case analysis provided the opinions of the interviewers in terms of motivation, competence, and environment for job implementation. In terms of the return on expectation, 85.3% of the respondents were positive, and the net promoter score was .85, indicating that the participants were satisfied with their willingness to participate in the training again. Based on the results of this study, we suggest that it will be required to study about new training methods and extra factor analysis.

• Journal of dental hygiene science
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• v.10 no.5
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• pp.349-356
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• 2010

The purpose of this study was to examine the awareness of dental hygienists, who played a significant role in dental sector, about health care management and their needs for education in an attempt to pave the way for the development of a Dental Hygienist Coordination System(DHCS). The subjects were 156 dental hygienists at 85 dental clinics, who were selected in Gwangju based on the data released as of August 2008 by the Dental Association and public health centers in sampling region. A Questionnaire was conducted in person to gather survey data and SPSS 12.0 program was utilized to make a statistical analysis. This results findings suggested that a systematic curriculum should be developed by focusing on coordination theory and practice, counseling and educational practice, health insurance affairs and health insurance fee claim management.

• Journal of the Korea Society of Computer and Information
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• v.10 no.6 s.38
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• pp.299-308
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• 2005

Recently, the standardization and computerization of franchise management have been necessitated from the specialization of industrial areas and the diversification of customer requirements. The existing ERP(Enterprise Resource Planning) systems are commercially used, but usually are restrictive solutions about manufactured goods and inventory management. etc. In this Paper, we propose an effective franchise management system Franchiser X1(FX1), which is a total component-based franchise management system for effectively supporting franchise management works, including the recruit of franchisees, the management of franchisees, consulting, education and A/S, bill collecting, and so on.

• Journal of dental hygiene science
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• v.10 no.1
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• pp.55-61
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• 2010

The main purpose of this study was to identify the service quality of some dental clinics located in Gwangju and find an association between service quality and patient's intention to re-visit the same dental clinic. The search objects were 197 patients from five dental clinics, and data collected by self-administered questionnaire which was composed general characteristics, characteristics relating to visit of clinics, quality of service, patients satisfaction and intentions to re-visit. The used statistical analysis to find the association between quality of service and intention to re-visit was multiple regression analysis. This study looked at relations between quality of dental service, service satisfaction and intentions to visit again, and found that quality of service including six service areas had a statistically significant positive correlations with satisfaction and intentions of re-visit. When this study conducted a multiple regression analysis to identify variables that influence intentions of re-visit, it found that patients revisited the dental clinic only when quality of service was included. In conclusion, quality of service evaluated by patients influenced on their intention of re-visit and especially. Therefore, this study concludes that improvement in satisfaction and intentions of re-visit relies on Accessibility, that is, providing of medical information, consultant telephone, how delivery the dental medical system is. Service quality of dental institutes measured by SERVQUAL model and intention to re-visit.

• Journal of the Korea Society of Computer and Information
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• v.17 no.10
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• pp.185-192
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• 2012

Call Center requires an ability of agents a lot more than face-to-face contact due to being achieved communication by non face-to face channel for contact with customers. In order to improve the ability of agents, Call Center carries out various educational training according to their work experience and function and with the accomplishment of educational training, Call Center is going to fulfill to develop its quality of counseling and productivity. On the other hand, due to investment of a lot of time and budget to educational training, it is needed to grasp and manage about its effectiveness that how helpful the training is for performance of work-site operations through evaluation of educational training. Having Seen researches about evaluation of educational training until these days, most researches have mainstream to measure satisfaction and a level of learning or degree that how the learning transfers to actions. It is found that a research about an entire evaluation model should be required. This study aims to investigate effectiveness of Call Center educational training from the level of recognition by reflecting Kirkpatrick's the four levels of learning evaluation. By the four levels, reaction, learning, behavior and results, the study found out a connection with standards of evaluation about each levels. In addition, by using structural equation modeling, it was examined goodness of fit about the entire model. Furthermore, by an alternative model, considering a direct relation between a factor of reaction and behavior, it was compared and examined goodness of fit of overall model of the study model and the alternative one.

• Journal of Information Technology Services
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• v.13 no.1
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• pp.87-101
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• 2014

This paper is a study on information Quality of Domestic Call Center Information System; recognized the importance of information quality and analyzed the impact on use and satisfaction of users following information quality which is a success element and ultimately the impact on user's performance by expanding information quality evaluating model by Jeong-Woo Lee et al.(2003) who reflected domestic special corporate culture based on information system success model by DeLone and McLean(2003). This is meaningful in providing theoretical foundation for efficient information quality supply and building quality management system at call center in future and provides hints to be considered in raising understanding of consultants on provided information and arranging ground that can utilize it in a timely manner.

• The Korean Journal of Financial Studies
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• v.9 no.1
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• pp.269-285
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• 2003

본 연구에서는 PFMS 이용자들의 만족도를 파악하여 국내 PFMS 서비스의 효율적 운용방안을 모색하는 것을 연구의 목적으로 하였다. 연구 결과로 도출한 PFMS 서비스의 효율적 운용방안을 요약하면 다음과 같다. 첫째, 수수료의 절감 효과나 시판의 제약을 극복한 금융거래의 신속성 등의 측면에서의 다른 모델들과의 차별화를 통한 경쟁력을 확보하여야 한다. 둘째, 기본적으로 만족도가 가장 낮게 나타난 고객상담 서비스와 개인에 대한 맞춤정보의 서비스 등에 대한 개선이 이루어져야 한다. 셋째, 현재 주로 이용되고 있는 채널이 카드채널과 은행채널이므로 이 채널들에서 제공되는 서비스의 품질 향상이 이루어져야 할 것이다. 넷째, 서비스 주 이용 연령층인 20대$\sim$30대의 기호에 맞는 금융상품의 개발이나 금융부문 이외의 서비스들과의 제휴 전략을 통한 시장유인의 도입이 적극적으로 요구된다.

• 한국IT서비스학회:학술대회논문집
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• 2007.05a
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• pp.484-487
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• 2007

u-Health 관련 보건 비용의 지속적인 증가와 건강 및 사전 예방에 대한 관심이 증가함에 따라온라인을 통한 상담, 정보제공, 동영상 서비스 및 e-commerce등 건강 관련 서비스 시장 확대가 되고 있다. 국내 의료산업은 원무행정 분야에 대한 초기 정보화 단계에 있으며, 대학/종합 병원들의 IT예산은 급속히 증가하고 있으나, 중소형 병/의원/약국의 경우 IT 투자예산 확보 문제가 있다. 이를 대처하기 위해 u-Health와 Wellness를 통합 함으로서 BT, NT 및 IT 관련 기술을 활용하여 u-Fitwellness 시스템을 구축 Ubiquitous 네트워크를 통해 고객에게 건강과 의료관련 서비스, 제품, 정보를 제공하고 개인의 삶의 질을 향상시킴으로써 홈 네트워킹 기반 u-Health Total Solution을 통한 융합형 시스템 서비스를 제공하고자 한다.

• Bulletin of the Society of Naval Architects of Korea
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• v.30 no.2
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• pp.17-30
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• 1993

세계 조선소 중 최근에 single hull VLCC를 가장 많이 건조한 경험을 바탕으로 4척의 double side VLCC를 성공리에 인도하여 선주측으로부터 호평을 받고, 나아가 전 세계 최초로 double hull VLCC의 2척 동시 진수라는 성과를 거둘 수 있었던 것은, 각 type의 특성을 고려한 최적의 구\ulcorner/생산설비 및 작업환경 등을 고려한 개선사항을 설계에 적극 반영한 결과로 나타난 것이다. 최근에 신규 수주 상담이 진행되고 있는 double hull VLCC 선주들의 대부분은 당사에서 single hull VLCC를 건조한 경험이 있는 선주들로서, 그동안 고객 만족을 위한 운항, 보수, 점검, 통해, 안전 및 편의성 등 선박 성능향상 측면에서 노력한 결과로 볼 수 있으며, 여기에서 만족하지 않고 당사의 Motto인 VOF( Vessel do the First Class) 구현을 이루고자 최선을 다하고져 한다.

• 한국IT서비스학회:학술대회논문집
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• 2009.05a
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• pp.365-368
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• 2009

고속 인터넷 망 구축과 멀티미디어 통신 수요의 증가에 따라 VoIP는 기존의 PSTN 망의 대체 혹은 확장 기술로서 지속적으로 검증되어 왔다. 음성 데이터 처리 규약들 중 SIP는 다른 규약에 비해 신호 처리 단계가 간단하기 때문에 이를 기반으로 RTP를 활용하여 음성 통신 시스템을 구축하는 사례가 늘어나고 있다. 그러나 RTP의 특성상 패킷을 처리할 때마다 복원 과정이 필요하며, 다중 세션으로 통신이 발생할 경우 전체 패킷들의 관리가 복잡해지므로 이들 간에 혼선 없이 데이터를 처리 및 유지할 수 있는 방법론이 요구된다. 본 논문에서는 SIP 기반의 IP 전화를 통해서 고객과 상담원 간의 통화 이벤트가 발생하는 일반 콜센터 환경에서 RTP 음성 데이터를 처리하는 다중 세션 어플리케이션의 구축 사례를 제시한다. 구현한 시스템은 IP 전화에서 발생하는 통화 내역을 통합 스위치 서버에서 포트 미러링하여 녹취 및 녹음 서버로 전송하며, 전송된 패킷 정보들의 세션이 유지되고 있는 동안 음성 데이터를 실시간으로 모니터링한다.