• Journal of the Korean Society for Library and Information Science
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• v.41 no.4
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• pp.365-385
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• 2007

This study develops a set of measures for public library services to children. It is designed to use both measures for library service quality including personnel, library materials and resources. spaces for the service, and other services. and those for library customer satisfaction on equal basis. It specifies 23 scales for 4 each dimensions of measures for service quality, based on the suggestions both from the consulting members of specialists and from the personnel of the National Library for Children and Young Adults. and from the results obtained from the analysis on the questionnaires from the public librarians to children and researchers in this fields. This measures were testified by applying to 18 sample libraries.

• The Korean Journal of Archival Studies
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• no.62
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• pp.139-183
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• 2019

Today, the archives strive to move towards more open and hospitable spaces for its users and to provide differentiated services based on detailed user needs and behavior for their own survival and development. Building services for children is especially vital in changing public awareness and expanding the customer base. Therefore this study aims to present fundamental data required for improving exhibit services by understanding children users' perceptions and needs. For such purposes, this study examines the cases of both domestic and overseas exhibit services of presidential archives. Also, the study included the surveys of children and parents who have accompanied children visiting the presidential archive and experiencing the exhibit services. This study is meaningful in that it conducted the evaluation of archival exhibit services in the perspective of the children users. In addition, the analysis of children's satisfactions and needs can contribute to the spread of archival culture and the revitalization of children users' visitations.

• Proceedings of the Korean Society of Computer Information Conference
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• 2010.07a
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• pp.507-508
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• 2010

본 논문에서는 구글 (Google)의 개방형 플랫폼인 안드로이드 (Android)를 통해 테마파크의 서비스 품질을 향상 시킬 수 있는 애플리케이션을 개발하고자 한다. 이를 위해 OpenAPI (Open Application Program Interface) 중 가장 많이 사용하고 있는 지도 API와 최근 대중화 되고 있는 스마트폰의 GPS를 이용하여 테마파크 내에 있는 객체들의 실시간 정보를 모니터링 할 수 있는 기능을 제공하고자 한다. 이러한 기능을 통해 현재 테마파크 내의 구조물, 편의시설, 놀이기구 및 동행자의 위치와 정보를 확인할 수 있다. 이를 통해 놀이기구 탑승에 소요되는 시간을 최소화하여 고객 만족도를 향상 시킬 수 있으며 노약자, 어린이 실종이 발생한 경우, 신속하게 실종자의 위치를 확인할 수 있어 아동 범죄, 미아 방지 및 노약자 안전을 확보할 수 있다.