• The Korean Society of Law and Medicine
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• v.17 no.1
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• pp.139-168
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• 2016

Two alternative dispute resolutions for medical dispute have been operated under the States of German Medical Associations. The first is the medical mediation committee of North german area, the other is the advisory committee on medical errors in North-Rhine area. The former has focused on the mediation itself, the latter commission has focused on the expert review itself whether the physician has maintained reasonable care in diagnosis and treatment. Even though these organizations have maintained under the medical associations, to maintain the neutrality on legal and medical decision, the North German mediation committee is composed of a lawyer and a medicine doctor respectively and North-Rhine advisory committee has a lawyer chair person and four medicine doctors. The main difference of Korean Medical Dispute Mediation Agency in respect from the german system is that expert review is subordinated to the mediation process. The neutrality of expert review is suspected from the medicine doctors. The neytrality and the efficiency should be improved to treat the medical disputes. To do so, lawyer and medicine doctor work together in mediation process and lawyer should manage the expert review process but not involved. Mediation process and expert review should be checked and balanced, and they could be developed as a separated process itself.

• Science of Emotion and Sensibility
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• v.20 no.4
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• pp.31-40
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• 2017

This research aims to investigate 'Hallyu' contents consumption tendency of consumers from Korea, Japan, and the United States by analyzing their emotional responses. With the development of social media, research on emotion analysis by reviewing text materials has grown. Whereas environmental variables affect consumer demand towards 'Hallyu' contents, little comparative analyses have been conducted on the emotional responses of consumers from different countries. In this research, the emotional prototype model proposed by Russell(1980) used to extract and distinguish emotional words to clarify how people in the three countries differently perceive the Korean drama "Goblin". First of all, the SNS reviews were collected during a two-month period (February 12 to April 12). Second, significant factors were identified in the collected data according to Russell's emotion model. Third, random forest was applied to organize the selected variables in the order of variable importance. Fourth, the correlations among the emotional words were compared. Lastly, the accuracy of the trained model was measured using the test dataset. The results show that "Happy" was found to be the greatest factor in Korea and in the United States and "Pleased" in Japan. Emotional words correlations showed that when watching the drama "Goblin", "passive unpleasure" was the main factor associated with individual's interest in Korea whereas "passive pleasure" was associated with individual's interest in Japan and in the United States. Based on the results, this research suggests the possibility of developing evaluation guidelines for emotional responses of different countries towards 'Hallyu' contents.

• Journal of the Korea Convergence Society
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• v.12 no.8
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• pp.55-60
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• 2021

In order to prepare basic data for research on the protection of emotional workers in Pyeongtaek with the support of Pyeongtaek City, this study conducted a survey centered on 104 counselors classified as emotional laborers. Based on the results of the survey centered on 104 emotional workers, basic research data on the difficulties of emotional workers can be prepared, and protection methods for emotional workers who are currently interested in each local government can be found. As a result of selecting a sample centering on counselors in Pyeongtaek City for a survey on the actual condition of emotional workers, and conducting a survey based on the selected samples, it was found that emotional workers did not find their rights to human rights and were not protected even in the workplace. Currently, a bill to protect emotional workers is being announced, but it is not protected, so it is confirmed that system improvement is necessary. This study focused on 104 items that were significant through pre-processing among the recovered questionnaires. It was analyzed using SPSS, R, and it was confirmed that there is a need for a regulation that can provide an institutional device in Pyeongtaek City. In this study, it is judged that it is necessary to prepare a protective device for emotional workers by selecting more samples corresponding to the occupational group of emotional workers.

• Journal of Service Research and Studies
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• v.13 no.3
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• pp.1-19
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• 2023

Despite the growing importance of video-based social media content, such as vlogs, as a marketing tool in the travel industry, there is limited research on the characteristics that enhance engagement among potential travelers. This study explores the influence of emotional valence in YouTube travel content on viewer engagement, specifically likes and comments. We analyzed 4,619 travel-related YouTube videos from eight popular tourist cities. Using negative binomial regression analysis, we found that both positive and negative emotions significantly influence the number of likes received. Videos with higher positive emotions as well as negative emotions receive more likes. However, when it comes to the number of comments, only negative emotions showed a significant positive influence, while positive emotions had no significant impact. These findings offer valuable insights for marketers seeking to optimize engagement strategies on YouTube, considering the unique nature of travel products. Further research into the effects of specific emotions on engagement is warranted to improve marketing strategies. This study highlights the powerful impact of emotions on viewer engagement in the context of social media, particularly on YouTube.

• Journal of Industrial Convergence
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• v.21 no.12
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• pp.11-23
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• 2023

This study aims to investigate the relationship between service recovery justice, residual emotions, and customer behavior. It empirically verifies that low justice in service recovery affects residual emotions and, in turn, has an impact on customers' negative behaviors. Furthermore, this research distinguishes customer-brand relationship quality into emotional relationship quality and cognitive relationship quality and seeks to validate that the type of relationship quality may influence the extent to which the justice of recovery processes affects residual emotions. Data was collected through surveys, and hypotheses were tested using structural equation modeling. The research findings indicate that among the dimensions of service recovery justice, procedural justice and interactional justice significantly influence residual emotions. Moreover, residual emotions have a significant impact on both the intention to revisit and the intention to engage in negative word-of-mouth. In addition, the impact of distributive justice and procedural justice on residual emotions was found to be higher for cognitive relationship quality than emotional relationship quality, and the impact of interactional justice on residual emotions was found to be higher for emotional relationship quality than cognitive relationship quality.

• Proceedings of the Korean Institute of Intelligent Systems Conference
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• 2007.11a
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• pp.431-434
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• 2007

본 논문에서는 인간의 감정 변화의 영향을 적게 받는 음성 인식 시스템의 특정 파라메터에 관한 연구를 수행하였다. 이를 위하여 우선 다양한 감정이 포함된 음성 데이터베이스를 사용하여 감정 변화가 음성 인식 시스템의 성능에 미치는 영향과 감정 변화의 영향을 적게 받는 특정 파라메터에 관한 연구를 수행하였다. 본 연구에서는 LPC 켑스트럼 계수, 멜 켑스트럼 계수, 루트 켑스트럼 계수, PLP 계수와 RASTA 처리를 한 멜 켑스트럼 계수와 음성의 에너지를 사용하였다. 또한 음성에 포함된 편의(bias)를 제거하는 방법으로 CMS 와 SBR 방법을 사용하여 그 성능을 비교하였다. HMM 기반의 화자독립 단어 인식기를 사용한 실험 결과에서 RASTA 멜 켑스트럼과 델타 켑스트럼을 사용하고 신호편의 제거 방법으로 CMS를 사용한 경우에 가장 우수한 성능을 나타내었다. 이러한 것은 멜 켑스트럼을 사용한 기준 시스템과 비교하여 59%정도 오차가 감소된 것이다.

• Proceedings of the Korean Institute of Intelligent Systems Conference
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• 2007.11a
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• pp.11-14
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• 2007

인간과 컴퓨터간의 상호교류 하는데 있어서 감정 인식은 필수라 하겠다. 그래서 본 논문에서는 음성 신호 및 얼굴 영상을 BL(Bayesian Learning)과 PCA(Principal Component Analysis)에 적용하여 5가지 감정 (Normal, Happy, Sad, Anger, Surprise) 으로 패턴 분류하였다. 그리고 각각 신호의 단점을 보완하고 인식률을 높이기 위해 결정 융합 방법과 특징 융합 방법을 이용하여 감정융합을 실행하였다. 결정 융합 방법은 각각 인식 시스템을 통해 얻어진 인식 결과 값을 퍼지 소속 함수에 적용하여 감정 융합하였으며, 특정 융합 방법은 SFS(Sequential Forward Selection)특정 선택 방법을 통해 우수한 특정들을 선택한 후 MLP(Multi Layer Perceptron) 기반 신경망(Neural Networks)에 적용하여 감정 융합을 실행하였다.

• Proceedings of the KIEE Conference
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• 2008.10b
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• pp.325-326
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• 2008

서비스 로봇은 인간과 상호 교감을 하기 때문에 감성기반 인터렉션을 가지고 있어야 한다. 그리고 로봇이 인지하는 상황과 환경이 같을지라도 감정 기반 행동 결정 모델의 출력이 달라질수 있도록 한다. 이는 설계하고자 하는 감정 기반 행동 결정 모델의 특성을 변화함으써 해결하고자 하며, 감정 모델의 특성은 성격을 의미한다. 따라서 사람과 같이 성격을 달리함으로써 로봇이 감정을 느끼고 이에 따른 반응을 행동으로 옮길 때, 성격을 반영한 결과를 보이게 된다. 본 논문에서 제안하는 감정 엔진 모델은 reaction dynamics와 internal dynamics, emotional dynamics, behavior dynamics, 성격 등의 다섯 가지 요소로 구성되어 있다. 모든 dynamics는 성격에 영향을 받아 결과를 출력한다. 실험을 위하여 시뮬레이터를 구현하여 성능을 검증하고, 실제 로봇에 적용하기 위하여 3D 캐릭터기반의 헤드 로봇 시스템을 사용하였다.

• Proceedings of the Korean Society of Broadcast Engineers Conference
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• 2013.06a
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• pp.56-57
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• 2013

본 논문에서는 연극공연을 관람하는 관객의 반응정보를 수집하기 위하여, 청각센서를 통해 관객의 음성을 획득하고 획득된 음성에 대한 감정을 예측하여 관객 반응정보 관리시스템에 전송하는 음성신호 기반 감정인식 시스템을 구현한다. 이를 위해, 관객용 헤드셋 마이크와 다채널 녹음장치를 이용하여 관객음성을 획득하는 인터페이스와 음성신호의 특징벡터를 추출하여 SVM (support vector machine) 분류기에 의해 감정을 예측하는 시스템을 구현하고, 이를 관객 반응정보 수집 시스템에 적용한다. 실험결과, 구현된 시스템은 6가지 감정음성 데이터를 활용한 성능평가에서 62.5%의 인식률을 보였고, 실제 연극공연 환경에서 획득된 관객음성과 감정인식 결과를 관객 반응정보 수집 시스템에 전송함을 확인하였다.

• Proceedings of the Korean Society of Broadcast Engineers Conference
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• 2013.06a
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• pp.284-285
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• 2013

Kinect를 통해 Color영상과 Depth영상을 받아온 후, 사람과 사람의 스켈레톤이 검출되도록 했다. 스켈레톤이 검출되면 머리 위치를 중심으로 얼굴 유효영역을 만들고, 효율적인 얼굴 검출로 사용자 인식이 가능하도록 했다. 스켈레톤 검출 및 추적을 통해, 4가지 감정에 대해 제스쳐를 정의했으며, 각 감정에 따른 제스쳐를 취했을 때 정의한 감정이 인식되는지 실험했다. 실험 결과, 제스쳐를 통한 감정 인식 성공률이 86~88% 나왔으며, 이 제스쳐 인식이 다른 감정인식 방법과 융합될 필요가 있다.