• Title, Summary, Keyword: 감정노동

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The Effect of Positive Psychological Capital and Leader-Member Exchange on Job Stress, Organizational Commitment, and Knowledge Sharing - Focusing on Flight Attendants - (긍정심리자본과 리더-구성원 교환관계가 직무스트레스, 조직몰입 및 지식공유에 미치는 영향 - 항공사 객실 승무원을 대상으로 -)

  • Um, Hyemi;Moon, Yunji
    • Management & Information Systems Review
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    • v.39 no.2
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    • pp.77-94
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    • 2020
  • While the importance of the service industry has increased at the national economy level, the service rate and job satisfaction of the flight attendants in the aviation service industry are not high. In this regard, this study aims to recognize what factors can reduce their job stress in the emotional work environment, and how job stress affects their attitude and job performance. More specifically, the current study tries to investigate how flight attendants' positive psychological status affect their job stress, organizational commitment, and knowledge sharing in the aspect of job performance. The main five constructs in these interrelationships include the flight attendants' positive psychological capital, leader-member exchange(LMX), job stress, organizational commitment, and knowledge sharing. This study conducted a quantitative research with 390 questionnaire for flight attendants, and analyzed the data using SPSS/PC version 20.0 and structural equation modeling program of AMOS 20.0. The findings show that the favorable leader-member exchange relationship between flight attendants plays a significant role in lowering job stress, while high job stress has a negative effect on organizational commitment and knowledge sharing. The result also shows that personal positive psychological capital acts as a trigger to influence other factors. Therefore, this study suggests that it is essential for airlines not only to promote an organizational system to support the flight attendants' emotional work but also to maintain a positive psychological state for securing competitive human resources.

Survey on Educational Needs for Workers in Social Welfare Facilities in Jeju Special Self-Governing Province (제주특별자치도 사회복지시설종사자의 교육요구 조사)

  • Hwang, Seong-Joon
    • The Journal of the Korea Contents Association
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    • v.20 no.1
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    • pp.271-284
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    • 2020
  • The purpose of this study is to identify the educational needs among social workers in social welfare facilities in Jeju province concerning lack of knowledge, skill and attitude, and establish the systematic education for prosecuting diverse training and suggest fundamental data for designing future curriculum. The results of analyzing top 10 educational needs for the workers are as follows: firstly technics for managing crises, understanding and practice for clients (characteristics, human right, safety and health), case management (basic), counseling technique (basic), case management (advanced), counseling technique (advanced), planning and operating social welfare program, managing client response and emotional labor, improving competence for communication (between staffs and clients, etc.), and finally assessing project outcome (project plan, execution, management and assessment, etc.). Social workers in social welfare facilities in the area have highly recognized the necessity of profession centred education. However, they had low satisfaction with the diversity of profession education in the Jeju island and the systematic training courses. This survey suggests the various results concerning qualitative growth of profession education, expansion of job-centred curriculum and security of professional instructors to fulfil systematic education training for social workers.

A Study on the Change of Identity and Agency of International Marriage Migrant Women Changing with the Social Positionality : A Case Study of Gumi (국제결혼이주여성의 정체성 및 주체성의 사회적 위치성에 따른 변화 -구미 지역의 국제결혼이주여성의 생애사 분석을 중심으로-)

  • Park, Shin-Kyu
    • Journal of the Korean association of regional geographers
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    • v.14 no.1
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    • pp.40-53
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    • 2008
  • A case study has been conducted on the changes in the identity and agency of international marriage migrant women who experienced a shift from a immigrant worker to a foreign spouse and a Korean citizen. The life histories of the eight female migrants living in Gumi area, a representative inland industrial complex in Korea, have been investigated by in-depth interview. The aim is to examine how the female migrants reconstruct and interpret their lives. The results reveal that the identy of a female migrant is flexible depending on her social positionality. The identities established from the past experiences in their native countries have been changed by their situations and conditions in Korea. The female immigrants recognize that their problems have been an important issue both in government policy and mass media. However, the female migrants express a strong revolt against the fact that they are considered as underclass victims or innocent people from underdeveloped countries. This implies their ambivalence toward international marriage that they selected subjectively. There is a finding to show a new possibility; the Transnational Marriage & Family Support Center supported by Government may provide a good ground for the female migrants to be a active group agent. The results illustrate that the international marriage migrant women could not be classified into a single group as wives. Called for are diverse researches reflecting the complex situations of migrant women.

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A Cultural Analysis of Self-introduction Letters by Young Job Seekers (청년주체들의 '자기소개서' 작성을 중심으로 한 구직 경험의 문화적인 분석)

  • Lee, Kee-hyeung;Song, Dong-Wook;Koo, Seung-Woo;Jeong, Jun;Kim, Ji-Su;Lee, Dan-Bi;Park, Ju-Hwa
    • Korean journal of communication and information
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    • v.72
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    • pp.7-51
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    • 2015
  • Job seeking for young adults after college in South Korea is much fierce and highly competitive. Many job seekers tend to experience despair, frustration, and insecurity in such a dire social situation. This study focuses on the job seeking experiences of younger generation people by closely examining the self-introduction letters. This work pays keen attention to the narrative strategies and portrayal of the applicants' self-described activities in these forms of letters through a detailed textual and cultural analysis. In doing so, this analysis attempts to contextualize the complex structures of feeling for the part of young job seekers as well as various social factors and pressures that influence on them.

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Slaves Observed in Chinese Poem (한국 한시에 나타난 노비)

  • Pak, dong uk
    • (The)Study of the Eastern Classic
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    • no.66
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    • pp.103-128
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    • 2017
  • Slaves have been investigated around diaries or slave ownership papers of nobilities up to now. While slaves were described in tales or stories on loyal slaves or historic tales, slaves were not sufficiently examined. This paper analyzed the actual awareness on slaves through the description on slaves in Chinese poem. It was generally very difficult to deal with young slaves because young slaves were included in the lowest class without education and not an adult. The fugitive slaves were loss of labor and brought the emotional betrayal. There were spells to make fugitive slaves return. The sense of loss was nearly same in the death of slaves as in the death of family members. The longer the slaves lived with owners, the greater the sense of loss was. However, the difference of awareness on slaves per period was not identified in this paper. It can be identified only by fully examining more data on slaves. It will be the theme of further study.

A Study on Korean-Chinese Characters Represented in Korean Films (한국 영화에 나타난 조선족 재현 양상 연구)

  • Kim, Jong-Soo
    • Cross-Cultural Studies
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    • v.44
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    • pp.191-209
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    • 2016
  • This article aims to analyze the perception of Korean-Chinese in South Korea to understand the mentality of South Korean people in a multicultural society through exploring Korean films in which Korean-Chinese characters have been represented since 2000. For this purpose, Korean-Chinese characters represented in Korean Films are divided into male and female. It could be said that South Koreans are biased against Korean-Chinese, who are considered 'others' under the economic and cultural hierarchy. Female characters are presented as 'pure' and 'frail' in the migration narrative while male characters are 'indecent' and 'brutal' individuals in crime narrative films. Meanwhile, Haemoo [Sea fog] is a story about economically weak Koreans and Korean-Chinese who were in economical conflict with each other, but were victims of the economical restructuring systems under neo-liberalism.

Effects of Authentic Leadership and Perceived Organizational Support on Organizational Citizenship Behavior (진성리더십 및 조직지원 인식이 조직시민행동에 미치는 영향)

  • Jin, Yun-Hee;Kim, Sung-Jong
    • The Journal of the Korea Contents Association
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    • v.16 no.4
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    • pp.23-35
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    • 2016
  • This study investigates the effects of authentic leadership and organizational supports on the organizational citizens behavior of public welfare facility employee. Structural equation model with four latent variables were constructed to test the hypothetical relationships between variables. Out of 230 people from welfare facilities in Yong-in City were sampled and 216 were answered the questionnaire. Results suggests that authentic leadership and organizational support perceptions were shown to have a positive(+) significant effects on the job engagement and organizational citizenship behavior. Authentic leadership and perceived organizational support are effected as a direct positive effect on job engagement, and the influence of perceived organizational support was recognized as greater fact than the authentic leadership. Variable 'job engagement' took a intermediating role between two independent variables and organizational citizenship behavior. Based on the hypothesis test results we might conclude that welfare facility employee whose task require emotional engagement need to be supported by systematic plan of material resources.

The Optimal respiration training based work-related stress relief system (최적 호흡 훈련기반 업무 스트레스 완화 시스템)

  • Lee, Yangwoo;Whang, MinCheol
    • Science of Emotion and Sensibility
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    • v.17 no.2
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    • pp.85-90
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    • 2014
  • The purpose of the study is to develop self-management system that people can enhance physical and psychological health through repeating by themselves to relieve work-related stress. The regular respiration can help homeostasis of heart to maintain. Also the effect can be stabilized from irregular heart rhythm by work-related stress. People have optimal respiration cycle to stabilize heart rhythm and repeat training using their RSP(respiration) time including expiration and inhalation. This system is not only offering optimal respiration training service but also finding optimal respiration cycle. The adults who have stress from work participated in verification experiment. This study expects to help those people who are workers related to call center jobs in emotional labor can relieve their stress. It can also help to enhance their own health and increase their work efficiency.

Convergence Study on the Moderating Effects of Ego-resilience on the relationship between Jobscape and Psychological Welfare of the Employees in Tourism Industry (관광업체 종사자의 잡스케이프(jobscape)와 심리적 복지감의 관계에서 자아탄력성의 조절효과에 관한 융합연구)

  • Chi, Myong-Won;Lee, Kang-Wook
    • Journal of the Korea Convergence Society
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    • v.8 no.2
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    • pp.277-289
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    • 2017
  • This research was psychological convergence research for job satisfaction improvement of emotional worker, and verified the effects of jobscape on psychological welfare and moderating effects of ego-resilience through the relation between jobscape and psychological welfare. Research hypothesis was verified by SPSS 20.0 program based on surveys from workers in travel agency in Seoul. As a result, jobscape that includes physical, emotional and social environment has a positive effect on psychological well-being and has a negative effect on psychological burnout. Moreover, ego-resilience plays a moderating role in relation among these factors. Based on the result, this study suggests that jobscape is an important factor in psychological welfare of the employees in tourism industry and emphasizes the importance of role of the employees' ego-resilience by revealing ego-resilience as an important moderating variable.

The Ethics of Robots and Humans in the Post-Human Age (포스트휴먼 시대의 로봇과 인간의 윤리)

  • You, Eun-Soon;Cho, Mi-Ra
    • The Journal of the Korea Contents Association
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    • v.18 no.3
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    • pp.592-600
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    • 2018
  • As the field of robots is evolving to intelligent robots that can replace even humans' mental or emotional labor, 'robot ethics' needed in relationship between humans and robots is becoming a crucial issue these days. The purpose of this study is to consider the ethics of robots and humans that is essential in this post-human age. It will deal with the followings as the main contents. First, with the cases of developing ethics software intended to make robots practice ethics, the authors begin this research being conscious about the matter of whether robots can really judge what is right or wrong only with the ethics codes entered forcibly. Second, regarding robot ethics, we should consider unethicality that might arise from learning data internalizing human biasness and also reflect ethical differences between countries or between cultures, that is, ethical relativism. Third, robot ethics should not be just about ethics codes intended for robots but reflect the new concept of 'human ethics' that allows humans and robots to coevolve.