Journal of Distribution Science (유통과학연구)

Korea Distribution Science Association (한국유통과학회)
권호 표지
DOI QR코드

DOI QR Code

Implementing Effective Supply Chain Management to Improve Hospital Productivity Using Digital Communication

  • Vera DUMONDA (Management Science - Human Resource Management, Universitas Negeri Jakarta) ;
  • Hamidah HAMIDAH (Management Science, Universitas Negeri Jakarta) ;
  • Suparno SUPARNO (Management Science, Universitas Negeri Jakarta)
  • Received : 2024.10.09
  • Accepted : 2024.11.05
  • Published : 2024.11.30
Download PDF
⟨ Previous Next ⟩

Abstract

Purpose: Supply chain management is a key aspect in improving the productivity of military hospitals. Hospitals currently distribute commodities (medicines) and services digitally. The purpose of this study is to investigate the direct and indirect effects of digital communication on hospital productivity through supply chain management. Research design, data and methodology: This study uses the Structural Equation Modeling (SEM) analysis approach in conjunction with the SmartPLS tool. The primary data used in this study came from the delivery of digital questionnaires to 209 medical personnel at a military hospital. Results: According to the findings of this study, digital communication can help hospitals enhance the distribution of goods (medicines) and services via Supply Chain Management. The study also examines the impact of digital communication and supply chain management on productivity in military hospitals. Conclusions: The establishment of effective and efficient supply chain management in hospitals will boost productivity. According to this study, supply chain management has the most direct impact on productivity in military hospitals. This study also demonstrates that digital communication has a direct and indirect impact on productivity though supply chain management. As a result, this study demonstrates that supply chain management-based product and service distribution in hospitals has the potential to increase corporate productivity.

Keywords

References

  1. Acimovic, S., & Stajic, N. (2019). Digital supply chain: leading technologies and their impact on Industry 4.0. Business Logistics in Modern
  2. Ali, M., Salehnejad, R., & Mansur, M. (2019). Hospital productivity: The role of efficiency drivers. International Journal of Health Planning and Management, 34(2), 806-823. https://doi.org/10.1002/hpm.2739
  3. Allmayer, S., Winkler, H., Allmayer, S., & Winkler, H. (2014). Supply chain interface problems affecting productivity. In Int. J. Logistics Systems and Management (Vol. 18, Issue 4).
  4. Alyammahi, A., Alshurideh, M., Kurdi, B. Al, & Salloum, S. A. (2020). The impacts of communication ethics on workplace decision making and productivity. International Conference on Advanced Intelligent Systems and Informatics, 488-500.
  5. Bakar, A. H. A., Hakim, I. L., Chong, S. C., & Lin, B. (2010). Measuring supply chain performance among public hospital laboratories. International Journal of Productivity and Performance Management, 59(1), 75-97. https://doi.org/10.1108/17410401011006121
  6. Banya, B. S. (2017). he Relationship between Simple Employee Recognition and Employee Productivity in Business Organizations: A Case Study. Anchor Academic Publishing .
  7. Bentalha, B., Hmioui, A., & Alla, L. (2020). Digital service supply chain management: current realities and prospective visions. Innovations in Smart Cities Applications Edition 3: The Proceedings of the 4th International Conference on Smart City Applications 4, 808-822.
  8. Bolton, A., Goosen, L., & Kritzinger, E. (2020). The impact of unified communication and collaboration technologies on productivity and innovation: Promotion for the Fourth Industrial Revolution. In Promoting Inclusive Growth in the Fourth Industrial Revolution (pp. 44-73). IGI Global.
  9. Bongso, G., & Hartoyo, R. (2022). The Urgency of Business Agility During COVID-19 Pandemic_ Distribution of Small and Medium Business Products and Services. Journal of Distribution Science, 20(6), 57-66.
  10. Burroughs, B., & Burroughs, W. J. (2020). Digital logistics: Enchantment in distribution channels. Technology in Society, 62. https://doi.org/10.1016/j.techsoc.2020.101277
  11. Chikul, M., Maw, H. Y., & Soong, Y. K. (2017). Technology in healthcare: A case study of healthcare supply chain management models in a general hospital in Singapore. Journal of Hospital Administration, 6(6), 63-70.
  12. Clampitt, P. G., & Downs, C. W. (1993). Employee perceptions of the relationship between communication and productivity: A field study. The Journal of Business Communication (1973), 30(1), 5-28.
  13. Colin, M., Galindo, R., & Hernandez, O. (2016). Information and communication technologies, strategy and supply chain management in manufacturing SMEs of Aguascalientes, Mexico. Annals of Data Science, 3, 71-88.
  14. Dehgani, R., & Jafari Navimipour, N. (2019). The impact of information technology and communication systems on the agility of supply chain management systems. Kybernetes, 48(10), 2217-2236.
  15. Eltantawy, R., Paulraj, A., Giunipero, L., Naslund, D., & Thute, A. A. (2015). Towardssupply chain coordination and productivity in a three echelon supply chain: Action research study. International Journal of Operations & Production Management, 35(6), 895-924.
  16. Ferinia, R. (2015). Contribution of knowledge leader and communication toward employee productivity at west Java conference office. International Journal of Basic and Applied Sciences, 4(2), 193.
  17. Fulgenzi, R., Gitto, S., & Mancuso, P. (2024). Information and communication technology and labour productivity growth: a production-frontier approach. Annals of Operations Research, 333(1), 123-156.
  18. Hanaysha, J. (2016). Improving employee productivity through work engagement: Evidence from higher education sector. Management Science Letters, 6(1), 61-70.
  19. Hasan, A., Elmualim, A., Rameezdeen, R., Baroudi, B., & Marshall, A. (2018). An exploratory study on the impact of mobile ICT on productivity in construction projects. Built Environment Project and Asset Management, 8(3), 320-332.
  20. Hernandez, S. R., Martinez, M. A. D., & Zubirias, G. C. (2023). Productivity in a pandemic: effect of occupational health conditions and digital communications in the manufacturing industry. Brazilian Journal of Operations & Production Management, 20(4), 1642.
  21. Ishfaq, R., Davis-Sramek, B., & Gibson, B. (2022). Digital supply chainsin omnichannel retail: Aconceptual framework. Journal of Business Logistics, 43(2), 169-188. https://doi.org/10.1111/jbl.12277
  22. Jacobs, M. A., Yu, W., & Chavez, R. (2016). The effect of internal communication and employee satisfaction on supply chain integration. International Journal of Production Economics, 171, 60-70. https://doi.org/10.1016/j.ijpe.2015.10.015
  23. Jeske, T., Weber, M. A., Wurfels, M., Lennings, F., & Stowasser, S. (2019). Opportunities of digitalization for productivity management. Advances in Intelligent Systems and Computing, 781, 321-331. https://doi.org/10.1007/978-3-319-94334-3_32
  24. Kache, F., & Seuring, S. (2017). Challenges and opportunities of digital information at the intersection of Big Data Analytics and supply chain management. International Journal of Operations and Production Management, 37(1), 10-36. https://doi.org/10.1108/IJOPM-02-2015-0078
  25. Kanike, U. K. (2023). Factors disrupting supply chain management in manufacturing industries. Journal of Supply Chain Management Science, 4(1-2), 1-24.
  26. Karjaluoto, H., Mustonen, N., & Ulkuniemi, P. (2015). The role of digital channels in industrial marketing communications. Journal of Business and Industrial Marketing, 30(6), 703-710. https://doi.org/10.1108/JBIM-04-2013-0092
  27. Kim, J., Park, J. C., & Komarek, T. (2021). The impact of Mobile ICT on national productivity in developed and developing countries. Information and Management, 58(3). https://doi.org/10.1016/j.im.2021.103442
  28. Kovaite, K., Sumakaris, P., & Stankeviciene, J. (2020). Digital communication channels in industry 4.0 implementation: The role of internal communication. Management (Croatia), 25(1), 171-191. https://doi.org/10.30924/mjcmi.25.1.10
  29. Kumar, S., Duhan, M., & Haleem, A. (2016). Evaluation of factors important to enhance productivity. Cogent Engineering, 3(1). https://doi.org/10.1080/23311916.2016.1145043
  30. Maarit Lipiainen, H. S., Karjaluoto, H. E., & Nevalainen, M. (2014). Digital channels in the internal communication of a multinational corporation. Corporate Communications, 19(3), 275-286. https://doi.org/10.1108/CCIJ-07-2012-0050
  31. Majumdar, S. K. (1997). Modularity and productivity: assessing the impact of digital technology in the US telecommunication industry. Technological Forecasting and Social Change, 56(1), 61-75.
  32. Maqbool, S., Rafiq, M., Lecturer, S., Imran, M., Qadeer, A., & Abbas, T. (2014). Creating competitive advantage through Supply Chain Management (Role of Information & Communication Technology in Supply Chain Management to create competitive advantage: a literature base study). International Journal of Research in Commerce, IT & Management, 4(2), 47-52.
  33. Mason, A., Flores, L., Liu, P., Tims, K., Spencer, E., & Gire, T. G. (2019). Disaster communication: An analysis of the digital communication strategies used by the medical tourism industry during the 2017 Caribbean hurricane season. Journal of Hospitality and Tourism Insights, 2(3), 241-259. https://doi.org/10.1108/JHTI-03-2018-0021
  34. McLeod, S. (2018). Communication rights: Fundamental human rights for all. International Journal of Speech-Language Pathology, 20(1), 3-11.
  35. Mentzer, J. T., DeWitt, W., Keebler, J. S., Min, S., Nix, N. W., Smith, C. D., & Zacharia, Z. G. (2001). Defining supply chain management. Journal of Business Logistics, 22(2), 1-25.
  36. Moons, K., Waeyenbergh, G., & Pintelon, L. (2019). Measuring the logistics performance of internal hospital supply chains - A literature study. In Omega (United Kingdom) (Vol. 82, pp. 205-217). Elsevier Ltd. https://doi.org/10.1016/j.omega.2018.01.007
  37. Ne'Matullah, K. F., Roslan, S. A., & Lim, S. P. (2021). Impact of communication on work productivity in construction industry. St. Theresa Journal of Humanities and Social Sciences, 7(1), 38-53.
  38. Nowicka, K. (2019). Digital innovation in the supply chain management. Prace Naukowe Uniwersytetu Ekonomicznego We Wroclawiu, 63(8), 202-214.
  39. Nurmilaakso, J. M. (2009). ICT solutions and labor productivity: Evidence from firm-level data. Electronic Commerce Research, 9(3), 173-181. https://doi.org/10.1007/s10660-009-9034-4
  40. Ongaki, N. M., & Otuindo, E. M. (2015). Fringe Benefits Strategy on Growth of Employee Productivity in the Public Sector in Kenya. EduPedia Publication.
  41. Otto, A., & Kotzab Friedrich-Alexander, H. (2003). Does supply chain management really pay? Six perspectives to measure the performance of managing a supply chain. European Journal of Operational Research, 144, 306-320. www.elsevier.com/locate/dsw
  42. Park, Y. B. (2005). An integrated approach for production and distribution planning in supply chain management. International Journal of Production Research, 43(6), 1205-1224.
  43. Pfohl, H. C., & Muller, K. (2015). Collaboration and communication in a networked economy. LogForum, 11(2), 139-149.
  44. Pham, T. L. (2011). Efficiency and productivity of hospitals in Vietnam. Journal of Health, Organisation and Management, 25(2), 195-213. https://doi.org/10.1108/14777261111134428
  45. Piper, L. E. (1989). Waiting time in outpatient care: a study of divergent perspectives. Military Medicine, 154(8), 401-403.
  46. Pyun, J., & Rha, J. S. (2021). Review of research on digital supply chain management using network text analysis. Sustainability, 13(17), 9929.
  47. Ram, M., Selvabaskar, S., Guhan, R., & Rajarathi, K. (2023). The effect of digital communication technologies in retail supply chain management: Evidence from Indian small retailers. Journal of Future Sustainability, 3(3), 125-132.
  48. Scuotto, V., Caputo, F., Villasalero, M., & Del Giudice, M. (2017). Amultiple buyer-supplier relationship in the context of SMEs' digital supply chain management*. Production Planning and Control, 28(16), 1378-1388. https://doi.org/10.1080/09537287.2017.1375149
  49. Shahnazi, R. (2021). Do information and communications technology spillovers affect labor productivity? Structural Change and Economic Dynamics, 59, 342-359.
  50. Stevens, G. C. (1989). Integrating the supply chain. International Journal of Physical Distribution & Materials Management, 19(8), 3-8.
  51. Supeekit, T., Somboonwiwat, T., & Kritchanchai, D. (2016). DEMATEL-modified ANP to evaluate internal hospital supply chain performance. Computers and Industrial Engineering, 102, 318-330. https://doi.org/10.1016/j.cie.2016.07.019
  52. Tan, K. C. (2002). Supply chain management: practices, concerns, and performance issues. Journal of Supply Chain Management, 38(4), 42-53.
  53. Thongdonmai, K., & Sujittavanich, M. (2021). Communication styles within the organization affecting employee productivity JKN Channel Company Limited.
  54. Tortorella, G. L., Saurin, T. A., Fogliatto, F. S., Rosa, V. M., Tonetto, L. M., & Magrabi, F. (2021). Impacts of Healthcare 4.0 digital technologies on the resilience of hospitals. Technological Forecasting and Social Change, 166. https://doi.org/10.1016/j.techfore.2021.120666
  55. Ugoani, J., & Ugoani, A. (2018). Supply chain management and productivity in Nigeria. International Journal of Economics and Business Administration, 4(1), 15-20.
  56. Viollaz, M. (2019). Information and communication technology adoption in micro and small firms: Can internet accessimprove labour productivity? Development Policy Review, 37(5), 692-715.
  57. Volland, J., Fugener, A., Schoenfelder, J., & Brunner, J. O. (2017). Material logistics in hospitals: A literature review. In Omega (United Kingdom) (Vol. 69, pp. 82-101). Elsevier Ltd. https://doi.org/10.1016/j.omega.2016.08.004
  58. Wolfeld, L. R. (2010). Effects of Office Layout on Job Satisfaction, Productivity and Organizational Commitment as Transmitted through Face-to-Face Interactions. Colonial Academic Alliance Undergraduate Research Journal (CAAURJ), 1(8), 1-21.
  59. Yoon, S. N., Lee, D. H., & Schniederjans, M. (2016). Effects of innovation leadership and supply chain innovation on supply chain efficiency: Focusing on hospital size. Technological Forecasting and Social Change, 113, 412-421. https://doi.org/10.1016/j.techfore.2016.07.015
  60. Yuvaraj, S., & Sangeetha, M. (2016). Smart supply chain management using internet of things (IoT) and low power wireless communication systems. 2016 International Conference on Wireless Communications, Signal Processing and Networking (WiSPNET), 555-558.
  61. Zare Mehrjerdi, Y. (2010). Coupling RFID with supply chain to enhance productivity. Business Strategy Series, 11(2), 107-123.