Journal of Korean Society of Industrial and Systems Engineering (산업경영시스템학회지)

Society of Korea Industrial and System Engineering (한국산업경영시스템학회)
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A Study on Developing a Predictive Model for Digital Quality Management Based on Decision Tree

의사결정나무 기반 디지털품질경영 예측 모형 개발 연구

  • Byung-Hoon Park (Department of Industrial Engineering, Sungkyunkwan University) ;
  • Ho-Jun Song (Department of Industrial Engineering, Sungkyunkwan University) ;
  • Wan-Seon Shin (Department of Industrial Engineering, Sungkyunkwan University)
  • 박병훈 (성균관대학교 산업공학과) ;
  • 송호준 (성균관대학교 산업공학과) ;
  • 신완선 (성균관대학교 산업공학과)
  • Received : 2024.07.26
  • Accepted : 2024.08.28
  • Published : 2024.09.30
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Abstract

This study aims to develop a comprehensive predictive model for Digital Quality Management (DQM) and to analyze the impact of various quality activities on different levels of DQM. By employing the Classification And Regression Tree (CART) methodology, we are able to present predictive scenarios that elucidate how varying quantitative levels of quality activities influence the five major categories of DQM. The findings reveal that the operation level of quality circles and the promotion level of suggestion systems are pivotal in enhancing DQM levels. Furthermore, the study emphasizes that an effective reward system is crucial to maximizing the effectiveness of these quality activities. Through a quantitative approach, this study demonstrates that for ventures and small-medium enterprises, expanding suggestion systems and implementing robust reward mechanisms can significantly improve DQM levels, particularly when the operation of quality circles is challenging. The research provides valuable insights, indicating that even in the absence of fully operational quality circles, other mechanisms can still drive substantial improvements in DQM. These results are particularly relevant in the context of digital transformation, offering practical guidelines for enterprises to establish and refine their quality management strategies. By focusing on suggestion systems and rewards, businesses can effectively navigate the complexities of digital transformation and achieve higher levels of quality management.

Keywords

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