DOI QR코드

DOI QR Code

The Impact of Enhancing Employees' Innovation Behavior through Coaching Leadership on SMEs' ESG Performance

  • Eun-Suk LEE (Department of Coaching Sciences, Kyung Hee University Graduate School of Business) ;
  • Bum-Suk LEE (Department of Coaching Sciences, Kyung Hee University Graduate School of Business) ;
  • Young-Hun Kim (Department of Coaching Sciences, Kyung Hee University Graduate School of Business)
  • 투고 : 2024.10.03
  • 심사 : 2024.10.22
  • 발행 : 2024.12.30

초록

The purpose of this study was to investigate the impact of coaching leadership on ESG management performance through employee innovation behavior in the context of SMEs. Amid the lack of ESG-related research on SMEs, this study is significant in that it empirically verified that coaching leadership can contribute to the improvement of ESG performance of SMEs by inducing innovative behavior of employees. For the study, a survey was conducted on 244 employees of domestic SMEs. As a result of the study, it was found that coaching leadership partially had a positive (+) effect on ESG performance. Specifically, direction suggestion and competency development had a positive effect on the environment, social responsibility, and governance structure of ESG performance, but the relationship with performance evaluation did not have a significant effect. In addition, the direction of coaching leadership and competency development had a positive effect on innovation behavior, but performance evaluation was not significant. Innovative behavior had a significant positive (+) effect on all aspects of ESG performance (environment, social responsibility, and governance), and showed a significant mediating effect in the relationship between coaching leadership and ESG performance. This suggests that innovative behavior plays an important role in mediating the relationship between the sub-factors of coaching leadership and ESG performance. The theoretical significance of this study is to support the innovation behavior of members through coaching leadership in the SME field and to identify a path to increase ESG performance as a result. In addition, most previous studies on the relationship between ESG and innovation behavior have shown that innovation behavior is promoted by the influence of ESG, but this study confirmed that innovation behavior of SME members is an important factor in improving ESG performance. These results provided practical and policy implications for promoting ESG performance by leading the use of coaching leadership and innovation behavior in the SME field.

키워드

참고문헌

  1. Amabile, T. M. (1988). A model of creativity and innovation in organizations. Research in Organizational Behavior. JAI Press.
  2. Arranz, N., Arroyabe, M. F., Li, J., & de Arroyabe, J. C. F. (2019). An integrated model of organisational innovation and firm performance: Generation, persistence and complementarity. Journal of Business Research, 105, 270-282. https://doi.org/10.1016/j.jbusres.2019.08.018
  3. Bakhshi, A., Sharma, A. D., & Kumar, K. (2011). Organizational commitment as predictor of organizational citizenship behavior. European Journal of Business and Management, 3(4), 78-86.
  4. Bani-Melhem, S., Zeffane, R., & Albaity, M. (2018). Determinants of employees' innovative behavior. International Journal of Contemporary Hospitality Management, 30(3), 1601-1620. https://doi.org/10.1108/IJCHM-02-2017-0079
  5. Batson, V. D., & Yoder, L. H. (2012). Managerial coaching: A concept analysis. Journal of Advanced Nursing, 68(7), 1658-1669. https://doi.org/10.1111/j.1365-2648.2011.05840.x
  6. Buljac-Samardzic, M., & van Woerkom, M. (2018). Improving quality and safety of care in nursing homes by team support for strengths use: A survey study. Plos One, 13(7), e0200065.
  7. Charkravarthy, B. S. (1986). Measuring strategic performance. Strategic Management Journal, 7(5), 437-458. https://doi.org/10.1002/smj.4250070505
  8. Choe, E., & Tak, J. (2011). Development and validation of a coaching leadership scale. Korean Journal of Industrial and Organizational Psychology, 24(1), 127-155. https://doi.org/10.24230/KSIOP.24.1.201102.127
  9. Delp, B. R., Stowell, L. J., & Marois, J. J. (1986). Evaluation of field sampling techniques for estimation of disease incidence. Phytopathology, 76(12), 1299-1305. https://doi.org/10.1094/Phyto-76-1299
  10. Dello Russo, S., Miraglia, M., & Borgogni, L. (2017). Reducing organizational politics in performance appraisal: The role of coaching leaders for age-diverse employees. Human Resource Management, 56(5), 769-783.
  11. Duckworth, A. L., Peterson, C., Matthews, M. D., & Kelly, D. R. (2007). Grit: Perseverance and passion for long-term goals. Journal of Personality and Social Psychology, 92(6), 1087-1101. https://doi.org/10.1037/0022-3514.92.6.1087
  12. Ellinger, A. D. (2003). Antecedents and consequences of coaching behavior. Performance Improvement Quarterly, 16(1), 5-28. https://doi.org/10.1111/j.1937-8327.2003.tb00269.x
  13. Ellinger, A. D., Ellinger, A. E., & Keller, S. B. (2003). Supervisory coaching behavior, employee satisfaction, and warehouse employee performance: A dyadic perspective in the distribution industry. Human Resource Development Quarterly, 14(4), 435-458. https://doi.org/10.1002/hrdq.1078
  14. Fitriah, A., & Aprianty, R. A. (2021). Parent support for school well-being in students during the Covid-19 pandemic. Psycho Holistic, 3(2), 74-82. https://doi.org/10.35747/ph.v3i2.203
  15. Green, L. S., Oades, L. G., & Grant, A. M. (2006). Cognitive-behavioral, solution-focused life coaching: Enhancing goal striving, well-being, and hope. The Journal of Positive Psychology, 1(3), 142-149.
  16. Greene, J., & Grant, A. M. (2003). Solution-focused coaching: Managing people in a complex world. Pearson Education.
  17. Hansen, S. D., Dunford, B. B., Boss, A. D., Boss, R. W., & Angermeier, I. (2011). Corporate social responsibility and the benefits of employee trust: A cross-disciplinary perspective. Journal of Business Ethics, 102, 29-45. https://doi.org/10.1007/s10551-011-0903-0
  18. Hellstrom, T. (2003). Systemic innovation and risk: Technology assessment and the challenge of responsible innovation. Technology in Society, 25, 369-384. https://doi.org/10.1016/S0160-791X(03)00041-1
  19. Janssen, O., Van de Vliert, E., & West, M. (2004). The bright and dark sides of individual and group innovation: A special issue introduction. Journal of Organizational Behavior, 25(2), 129-145. https://doi.org/10.1002/job.242
  20. Jo, I. H. (2016). The effect of coaching leadership on job commitment and job performance of salespeople (Master's thesis, Korea University).
  21. Kim, B., & Min, J. H. (2016). The relationship between corporate ESG efforts and financial performance: An exploratory study. Journal of the Korean Production and Operations Management Society, 27(4), 513-538.
  22. Kim, B. J., & Lee, C. H. (2021). The impact of ESG management on organizational innovative climate. Journal of the Korean Academy of Management, 27(4), 513-538.
  23. Kim, H. S. (2022). The effect of coaching leadership on job performance of hotel employees (Master's thesis, Hansung University).
  24. Kolb, D. A. (1984). Experiential learning: Experience as the source of learning and development. Prentice-Hall.
  25. Kwon, M. K. (2015). A study on coaching leadership, service attitude, and innovative behavior of airline employees: Focusing on the moderating effect of job autonomy. Journal of Aviation Management Society of Korea, 13(1), 105-125.
  26. Lee, R., Lee, J.-H., & Garrett, T. C. (2019). Synergy effects of innovation on firm performance. Journal of Business Research, 99, 507-515.
  27. Lee, S. J., & Tak, J. K. (2023). The impact of coaching leadership on innovation behavior among MZ generation workers: The mediating effect of work-life balance. Regional and Global, 47(1), 81-118.
  28. Lukes, M., & Stephan, U. (2017). Measuring employee innovation: A review of existing scales and the development of the innovative behavior and innovation support inventories across cultures. International Journal of Entrepreneurial Behavior & Research, 23(1), 136-158. https://doi.org/10.1108/IJEBR-11-2015-0262
  29. McCarthy, G., & Milner, J. (2013). Managerial coaching: Challenges, opportunities and training. Journal of Management Development, 32(7), 768-779.
  30. Mohammad, W. M. W., & Wasiuzzaman, S. (2021). Environmental, social and governance (ESG) disclosure, competitive advantage, and performance of firms in Malaysia. Cleaner Environmental Systems, 2, 100015.
  31. Moroni, I., & Arruda, A. (2020). Understanding how design processes can contribute to the enhancement of innovative capacity in the universe of startup companies. Cuadernos del Centro de Estudios en Diseno y Comunicacion. Ensayos, 80, 64-75.
  32. Nam, H. A. (2019). The impact of coaching leadership on innovation behavior: The mediating effect of intrinsic motivation and the moderating effect of organizational communication information adequacy. (Master's thesis, Kwangwoon University).
  33. Ng, T. W. H., Yam, K. C., & Aguinis, H. (2019). Employee perceptions of corporate social responsibility: Effects on pride, embeddedness, and turnover. Journal of Applied Psychology, 104(5), 555-570.
  34. Owais, L., & Kiss, J. T. (2020). The effects of using performance measurement systems (PMSS) on organizations' performance. Cross-Cultural Management Journal, 22(2).
  35. Park, E. H., & Tak, J. K. (2022). The impact of coaching leadership of civil servants on employees' innovative behavior and cooperative behavior: Focusing on the mediating effect of cognitive flexibility and belief in the growth potential of colleagues. Korean Journal of Coaching, 6(1), 57-93.
  36. Park, H. K. (2018). The impact of coaching leadership on self-efficacy, job engagement, and innovative behavior of nurses. Journal of the Korean Contents Association, 18(9), 260-272.
  37. Park, H. S. (2022). The impact of ESG management on organizational performance: Focusing on the mediating effect of coaching leadership (Doctoral dissertation, Theological University of Korea).
  38. Peng, P., Wang, T., Wang, C., & Lin, X. (2019). A meta-analysis on the relation between fluid intelligence and reading/mathematics: Effects of tasks, age, and social economics status. Psychological Bulletin, 145(2), 189.
  39. Pratiwi, W. D., & Sinaga, M. O. (2014). Pengaruh lingkungan kerja terhadap kinerja karyawan kontrak divisi area Jakarta PT. INDOSAT, Tbk. EPIGRAM (e-journal), 11(1).
  40. Rifai, H. A. (2005). A test of the relationships among perceptions of justice, job satisfaction, affective commitment and organizational citizenship behavior. Gadjah Mada International Journal of Business, 7(2), 131-154.
  41. Scott, S. G., & Bruce, R. A. (1994). Determinants of innovative behavior: A path model of individual innovation in the workplace. Academy of Management Journal, 37(3), 580-607. https://doi.org/10.2307/256701
  42. Seo, G. S., Lee, J. H., & Oh, S. J. (2020). The impact of leaders' coaching leadership on innovative behavior in organizations. Journal of the Korean Academy of Management, 35(4), 567-589.
  43. Stowell, S. (1986). Leadership and coaching. Salt Lake City: University of Utah.
  44. Tanskanen, A., Tiihonen, J., & Taipale, H. (2018). Mortality in schizophrenia: 30-year nationwide follow-up study. Acta Psychiatrica Scandinavica, 138(6), 492-499. https://doi.org/10.1111/acps.12913
  45. Tak, J. K., & Cho, E. H. (2011). Development and validation of a coaching leadership scale. Korean Journal of Industrial and Organizational Psychology, 24(1), 127-155. https://doi.org/10.24230/KSIOP.24.1.201102.127
  46. Tak, J. K., & Hah, W. S. (2012). The impact of coaching leadership on contextual performance and innovative behavior: The moderating effects of organizational virtue and learning goal orientation. Korean Journal of Industrial and Organizational Psychology, 25(1), 195-213. https://doi.org/10.24230/kjiop.v25i1.195-213
  47. Thomas, K. W., & Velthouse, B. A. (1990). Cognitive elements of empowerment: An interpretive model of intrinsic task motivation. Academy of Management Review, 15(4), 666-681.
  48. Walter, A., Auer, M., & Ritter, T. (2006). The impact of network capabilities and entrepreneurial orientation on university spinoff performance. Journal of Business Venturing, 21(4), 541-567. https://doi.org/10.1016/j.jbusvent.2005.02.005
  49. Wang, S., Yu, M., Jiang, J., Zhang, W., Guo, X., Chang, S., & Campbell, M. (2017). Evidence aggregation for answer re-ranking in open-domain question answering. arXiv preprint arXiv:1711.05116.
  50. West, M. A., & Farr, J. L. (1989). Innovation at work: Psychological perspectives. Social Behaviour.
  51. Yang, Z. R., Jiang, Y. W., Li, F. X., Liu, D., Lin, T. F., Zhao, Z. Y., & Tang, J. L. (2023). Efficacy of SARS-CoV-2 vaccines and the dose-response relationship with three major antibodies: A systematic review and meta-analysis of randomised controlled trials. The Lancet Microbe, 4(4), e236-e246. https://doi.org/10.1016/S2666-5247(22)00390-1
  52. Yilmaz, C. (2002). Salesperson performance and job attitudes revisited: An extended model and effects of potential moderators. European Journal of Marketing, 36(11/12), 1389-1414. https://doi.org/10.1108/03090560210445236
  53. Yoon, D., Lee, B., & Kim, Y. (2024). The relationship between coaching leadership and ESG management and its impact on organizational performance: Verification of the mediating effect of ESG management. Culture and Convergence, 46(2), 311-326.
  54. Yuan, F., & Woodman, R. W. (2010). Innovative behavior in the workplace: The role of performance and image outcome expectations. Academy of Management Journal, 53(2), 323-342. https://doi.org/10.5465/amj.2010.49388995
  55. Zahra, S. A. (1993). Environment, corporate entrepreneurship, and financial performance: A taxonomic approach. Journal of Business Venturing, 8(4), 319-340. https://doi.org/10.1016/0883-9026(93)90003-N
  56. Zhang, X. (2020). The relationship of coaching leadership and innovation behavior: Dual mediation model for individuals and teams across levels. Open Journal of Leadership, 9(1), 70-83. https://doi.org/10.4236/ojl.2020.91005
  57. Zhou, J. (1998). Feedback valence, feedback style, task autonomy, and achievement orientation: Interactive effects on creative performance. Journal of Applied Psychology, 83(2), 261-273. https://doi.org/10.1037/0021-9010.83.2.261
  58. Zhou, J., & Shalley, C. E. (2003). Research on employee creativity: A critical review and directions for future research. In Research in personnel and human resources management (pp. 165-217). Emerald Group Publishing Limited.
  59. Choe, E., & Tak, J. (2011). Development and validation of a coaching leadership scale. Korean Journal of Industrial and Organizational Psychology, 24(1), 127-155. https://doi.org/10.24230/KSIOP.24.1.201102.127
  60. Kwon, M. K. (2015). A study on coaching leadership, service attitude, and innovative behavior of airline employees: Focusing on the moderating effect of job autonomy. Journal of Aviation Management Society of Korea, 13(1), 105-125.
  61. Lee, S. J., & Tak, J. K. (2023). The impact of coaching leadership on innovation behavior among MZ generation workers: The mediating effect of work-life balance. Regional and Global, 47(1), 81-118.
  62. Nam, H. A. (2019). The impact of coaching leadership on innovation behavior: The mediating effect of intrinsic motivation and the moderating effect of organizational communication information adequacy. (Master's thesis, Kwangwoon University).
  63. Park, E. H., & Tak, J. K. (2022). The impact of coaching leadership of civil servants on employees' innovative behavior and cooperative behavior: Focusing on the mediating effect of cognitive flexibility and belief in the growth potential of colleagues. Korean Journal of Coaching, 6(1), 57-93.
  64. Park, H. K. (2018). The impact of coaching leadership on self-efficacy, job engagement, and innovative behavior of nurses. Journal of the Korean Contents Association, 18(9), 260-272.
  65. Park, H. S. (2022). The impact of ESG management on organizational performance: Focusing on the mediating effect of coaching leadership (Doctoral dissertation, Theological University of Korea).
  66. Seo, G. S., Lee, J. H., & Oh, S. J. (2020). The impact of leaders' coaching leadership on innovative behavior in organizations. Journal of the Korean Academy of Management, 35(4), 567-589.
  67. Yoo, D. H. (2023). The impact of coaching leadership on organizational commitment and innovation behavior in SMEs in the Seoul metropolitan area: Focusing on the mediating effect of positive psychological capital. (Master's thesis, Kyung Hee University).