Journal of the Korean Society for Library and Information Science (한국문헌정보학회지)

Korean Society For Library And Information Science (한국문헌정보학회)
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A Study on the Elderly's Experience of Using Public Libraries

고령자의 공공도서관 이용 경험에 관한 연구

  • 김종애 (경기대학교 문헌정보학과)
  • Received : 2024.08.05
  • Accepted : 2024.08.23
  • Published : 2024.08.31
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Abstract

The purpose of this study is to increase understanding of the library use behavior and preferences of the elderly by exploring positive and negative experience factors in the use of public libraries by the elderly. To this end, the Critical Incident Technique (CIT) was applied and individual in-depth interviews were conducted with elderly people who use public libraries. Analysis of the collected data was conducted by applying the constant comparison method, and 12 categories of positive experience factors and 12 categories of negative experience factors were derived under four areas: data, service-program, environment-facility, and emotion. Based on these results, suggestions were made regarding public library services for the elderly.

본 연구는 고령자의 공공도서관 이용에 있어서 긍정적 경험 요인과 부정적 경험 요인을 탐색함으로써 고령자의 도서관 이용 행태와 선호에 대한 이해를 높이는 데 그 목적이 있다. 이를 위하여 주요사건기법(Critical Incident Technique: CIT)을 적용하여 공공도서관을 이용하는 고령자를 대상으로 개별심층면담을 실시하였다. 수집된 자료의 분석은 반복적 비교분석법을 적용하여 수행되었으며, 분석 결과, 자료, 서비스-프로그램, 환경-시설, 정서의 4개 영역 하에 긍정적 경험 요인의 12개 범주와 부정적 경험 요인의 12개 범주가 도출되었다. 이러한 결과를 바탕으로 공공도서관 고령자서비스에 대하여 제언하였다.

Keywords

Acknowledgement

이 논문은 2021학년도 경기대학교 연구년 수혜로 연구되었음.

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