한국산업정보학회논문지 (Journal of Korea Society of Industrial Information Systems)

한국산업정보학회 (Korea Society of Industrial Information Systems)
권호 표지
DOI QR코드

DOI QR Code

여가활동이 여가 만족과 직무 만족에 미치는 영향 -항공사 객실승무원을 대상으로-

The Effect of Leisure Activities on Leisure Satisfaction and Job Satisfaction - Targeting Airline Cabin Crew Members -

  • 김지수 (전)중국동방항공 객실승무팀) ;
  • 김민수 (한서대학교 항공관광학과)
  • 투고 : 2024.08.01
  • 심사 : 2024.08.20
  • 발행 : 2024.08.30
PDF 다운로드
⟨ 이전 논문 다음 논문 ⟩

초록

본 연구는 COVID19 이후 2022년 경기 회복에 따른 갑작스러운 항공 수요 증가로, 객실 승무원이 과도한 스케줄을 소화하면서 높은 스트레스와 피로가 심각한바, 항공사 객실 승무원의 여가활동이 여가만족, 직무만족에 미치는 영향과 여가만족 매개효과를 검증하고자 했다. 이러한 연구 목적을 위해, 국내외 항공사 객실 승무원 251명 대상 온라인상에서 자기기입식 설문을 수행, 총 224명의 데이터 대상으로 통계프로그램 SPSS 27.0과 SPSS Marco 3.4를 통해, 여가유형이 여가만족 및 직무만족에 각각 미치는 영향과 여가유형이 직무만족에 미치는 영향에서 여가만족 매개효과 가설을 검증하였다. 가설 검증 결과, 여가활동 유형 중 가족형, 친구형, 직장형 모두가 여가만족에 유의한 정(+)의 영향을, 가족형, 직장형이 직무만족에 유의한 정(+)의 영향을, 여가만족은 직무만족에 유의한 정(+)의 영향을 미쳤다. 또한, 매개효과 검증 결과, 가족형 여가, 직장형 여가가 직무만족에 미치는 영향에선 여가만족은 부분매개효과를, 친구형 여가활동이 직무만족에 미치는 영향에서 여가만족은 완전 매개효과를 가짐을 확인했다. 따라서, 본 연구는 이러한 연구 결과에 따른 학문적 시사점과 차후 항공사 객실 승무원의 여가만족과 직무만족을 증대할 수 있는 여가유형 활용 전략을 제시했고, 차후 연구는 본 연구 결과의 타당성을 현장 관련자 대상 델파이 기법 혹은 AHP 분석을 통한 중요도 및 우선순위 검증 등을 추가로 수행할 필요가 있음을 제언했다.

This study aimed to examine the effects of leisure activities on leisure satisfaction and job satisfaction among airline cabin crew, as well as the mediating effect of leisure satisfaction. The context for this research was the sudden increase in air travel demand in 2022 following the COVID-19 economic recovery, which led to cabin crew members experiencing severe stress and fatigue due to excessive scheduling. To achieve this research objective, a self-administered online survey was conducted with 251 cabin crew members from domestic and international airlines, resulting in a total of 224 valid leisure satisfaction and job satisfaction, as well as the mediating effect of leisure satisfaction on the relationship between leisure activity types and job satisfaction. The hypothesis testing results revealed that all types of leisure activities, including family-oriented, friend-oriented, and work-related activities, had a significant positive effect on leisure satisfaction. Family-oriented and work-related leisure activities had a significant positive effect on job satisfaction, and leisure satisfaction had a significant positive effect on job satisfaction. Additionally, the mediation analysis confirmed that leisure satisfaction partially mediated the relationship between family-oriented and work-related leisure activities and job satisfaction, while it fully mediated the relationship between friend-oriented leisure activities and job satisfaction. Therefore, the study offers academic implications based on these findings and proposes strategies for utilizing various types of leisure activities to enhance leisure satisfaction and job satisfaction among airline cabin crew. It also suggests that future research should further validate these findings through methods such as the Delphi technique or Analytic Hierarchy Process (AHP) analysis to assess the importance and prioritization of these factors among relevant industry stakeholders.

키워드

참고문헌

  1. Ai-Serkal, A. (2006). Stress, Emotional Labour and Cabin Crew: Emotional Labour Influence the Well-Being and Retention of Cabin Crew?, Dissertation, Graduate School of Leeds University, Leeds, England.
  2. Argan, M. and Mersin, S. (2021). Life Satisfaction, Life Quality, and Leisure Satisfaction in Health Professionals, Perspectives in Psychiatric Care, 57(2), 660-666.
  3. Bagozzi, R. P. and Yi, Y. (1988). On the Evaluation of Structural Equation Models, Journal of the Academy of Marketing Science, 16, 74-94. https://doi.org/10.1007/BF02723327
  4. Brooks, D. A. (2019). Aviation Maintenance Management and Cross-qualified Aircraft Maintenance Release Personnel, A Research Project. Embry-Riddle Aeronautical University.
  5. Bollen, K. A. (2014). Structural Equations with Latent Variables, John Wiley and Sons.
  6. Cheng T. M., Hong C. Y. and Yang B. C. (2018). Examining the Moderating Effects of Service Climate on Psychological Capital, Work Engagement, and Service Behavior among Flight Attendants, Department of Marketing and Tourism Management, 67, 94-102.
  7. Chung, C. T. and Chung, U. L. (2009). An Exploration of Quality of Life and Related Factors among Female Flight Attendants, Journal of Nursing Research, 17(3), 212-220. https://doi.org/10.1097/JNR.0b013e3181b2558f
  8. Hakro, T. H., Jhatial, A. A. and Chandio, J. A. (2022). Exploring the Influence of Work Overload and Job Stress on Employees Turnover Intentions, Gomal University Journal of Research, 38(2), 193-204. https://doi.org/10.51380/gujr-38-02-06
  9. Henderson, K. A. (2005). Discrimination in the Social Context of Leisure: A Response, Leisure Sciences, 27(1), 45-48. https://doi.org/10.1080/01490400590886033
  10. Hayes, A. F. (2017). Introduction to Mediation, Moderation, and Conditional Process Analysis: A Regression-Based Approach, Guilford Publications.
  11. Hwang, S. W., Kim, M. Y. and Lee, Y. J. (2011). The Impact of Serious Leisure on Subjective Quality of Life: Verification of the Mediating Effect of Leisure Satisfaction, Journal of Leisure Studies, 9(2), 1-16. https://doi.org/10.22879/SLOS.2011.9.2.1
  12. Jo, Y. J., Jeong, S. Y. and Hyun, S. H. (2023). The Impact of Leisure Activities on Positive Attitude Towards Life, Mental Health, and Job Engagement of Airline Cabin Crew on Furlough Due to COVID-19, MICE Tourism Research (Formerly Convention Research), 23(1), 265-282. https://doi.org/10.35176/JMTR.23.1.14
  13. Jung, T. Y. (2018). The Impact of Leisure Experience on Leisure Satisfaction and Psychological Well-being of Airline Cabin Crew, Tourism Management Research, 82, 353-372. https://doi.org/10.18604/tmro.2018.22.3.16
  14. Jung, H. S. (2022). Effect of Customer Experience Management Capability on Job Satisfaction and Customer Orientation of Service Firms : Focus on the Bank Service, Journal of Korea Society of Industrial Systems, 27(5), 99-117.
  15. Kim, Y. J. (2018). Service Failure Recovery Strategies through Human. Service Capability: A Case Study of Airline Cabin Service, Journal of Korea Society of Industrial Information Systems, 23(5), 145-157. https://doi.org/10.11627/jkise.2018.41.3.145
  16. Kim, J. H. (2020). The Impact of Leisure Satisfaction on the Performance of Airline Cabin Crew, Thesis, Graduate School of Korea Aerospace University, Goyang, Korea.
  17. Kim, J. S. and Kim, M. S. (2023). The Impact of Leisure Activities of Cabin Crew on Service Engagement and Customer Orientation, Journal of the Korea Contents Association, 23(8), 368-377.
  18. Kim, J. H., Lee, S. H. and Ha, D. H. (2021). The Impact of Leisure Satisfaction on Job Satisfaction and Job Performance of Airline Cabin Crew During Overseas Stay - Focusing on the Moderating Effect of Overseas Subsistence Allowance, Journal of Cultural Industry Studies, 21(3), 1-13.
  19. Kuykendall, L., Lei, X., Tay, L., Cheung, H. K., Kolze, M., Lindsey, A., Silvers, M. and Engelsted, L. (2017). Subjective Quality of Leisure and Worker Well-Being: Validating Measures and Testing Theory, Journal of Vocational Behavior, 103, 14-40. https://doi.org/10.1016/j.jvb.2017.07.007
  20. Lee, H. J., Jang, J. H. and Lee, C. H. (2021). A Study on the Impact of Perceived Work-Life Balance on Quality of Life: Focusing on Job Satisfaction, Leisure Satisfaction, and Welfare System Satisfaction, Tourism and Leisure Research, 33(4), 451-470. https://doi.org/10.31336/JTLR.2021.4.33.4.451
  21. Lee, J. M. (2020). A The Impact of J ob Burnout on J ob Satisfaction of Airline Cabin Crew: Focusing on the Moderating Effect of Organizational Support, Thesis, Graduate School of Jeju National University, Jeju, Korea.
  22. Lee, R. J. (2010). A Study on the Relationship Between Leisure Activities, Leisure Satisfaction, and Life Satisfaction among University Students, Journal of Tourism Research, 22(2), 155-178.
  23. Maeil Business Newspaper. (2008). 'Higher Satisfaction with Leisure Activities Leads to Greater Organizational Commitment'.
  24. Ministry of Culture, Sports and Tourism. (2010). 2010 National Leisure Activity Survey.
  25. Mohammad, J., Quoquab, F., Halimah, S., and Thurasamy, R. (2019). Workplace Internet Leisure and Employees' Productivity: The Mediating Role of Employee Satisfaction, Internet research, 29(4), 725-748. https://doi.org/10.1108/IntR-05-2017-0191
  26. Park, J. M. and Yang, J. M. (2015). The Influence of Leisure Activities, Life Satisfaction, Job Satisfaction, and Leisure Involvement of Airline Cabin Crew, Tourism and Leisure Research, 27(6), 233-252.
  27. Park, S. W., Lee, G. H. and Noh, H. (2023). The Impact of Organizational Emotional Events Perceived by Airline Cabin Crew on Emotional Responses, Job Satisfaction, Job Commitment, and Organizational Citizenship Behavior, Hotel Management Studies, 32(5), 151-174.
  28. Raymore, L. A. (2002). Facilitators to Leisure, Journal of Leisure research, 34(1), 37-51. https://doi.org/10.1080/00222216.2002.11949959
  29. Serdar, E., Demirel, M. and Ayhan, C. (2021). The Relationships Between Leisure Satisfaction, Job Performance, and Life Satisfaction: A Sample of Private Sector Employees in Turkey, International Journal of Recreation and Sports Science, 5(1), 72-82.
  30. Seo, Y. G. (2020). The Impact of Schedule Flexibility of Domestic Low-Cost Airline Cabin Crew on Job Stress: The Mediating Effect of Leisure Activity Involvement, Thesis, Graduate School of Sejong University, Seoul, Korea.
  31. Sheehan, C. (2012). Hard Labour at 35,000 Feet: A Reconsideration of Emotional Demands in Airline Service Work, Hospitality and Society, 2(1), 99-116. https://doi.org/10.1386/hosp.2.1.99_7
  32. Shin, K. and You, S. (2013). Leisure Type, Leisure Satisfaction and Adolescents' Psychological Wellbeing, Journal of Pacific Rim Psychology, 7(2), 53-62.
  33. Son, H. I. and Kwon, H. K. (2018). A Study on the Influence of Work-Life Balance on Organizational Commitment : Moderating Effects of Perceived Value of Work(PVW), Journal of Korea Society of Industrial Information Systems, 23(5), 77-87.
  34. Sonnentag, S. and Fritz, C. (2007). The Recovery Experience Questionnaire: Development and Validation of a Measure for Assessing Recuperation and Unwinding from Work, Journal of Occupational Health Psychology, 12(3), 204.
  35. Suhartanto, D., Dean, D., Sumarjan, N., Kartika, O. S. and Setiawati, L. (2019). Leisure Performance among Frontline Restaurant Employees. Journal of Quality Assurance in Hospitality and Tourism, 20(4), 387-404. https://doi.org/10.1080/1528008X.2018.1543631
  36. Veal, A. J. (2017). Research Methods for Leisure and Tourism, Pearson Uk.
  37. Wood, V. R., Chonko, L. B. and Hunt, S. D. (1986). Social Responsibility and Personal Success: Are They Incompatible, Journal of Business Research, 14, 193-212.
  38. Yang, J. H and Cha, M. Y. (2022). The Impact of Employment Insecurity on jobber Satisfaction, Organizational Commitment, and Customer Orientation of Airline Cabin Crew, Tourism and Leisure Research, 34(11), 313-330. https://doi.org/10.31336/JTLR.2022.11.34.11.313
  39. Yang, J. M. (2016). A Study on the Causal Relationship between Job Stress and Job Satisfaction of Cabin Crew According to Leisure Activities, Tourism and Leisure Research, 28(12), 283-299.
  40. Yang, Y. K. (2015). The Reationship Between Job, Work-Leisure Conflict, Leisure Satisfaction, and Quality of Life of Tourism Workers, Dissertation, Graduate School of Kyonggi University, Suwon, Korea.
  41. Yoon, D. H. and Han, S. H. (2022). A Study on Leisure Activities of University Students in a Pandemic Environment Using IPA, Tourism Research Journal, 36(1), 85-99.
  42. Yun, S. M. and Kim, H. S. (2019). The Study on the Moderating Effect of Psychological Well-Being between the Multiple Roles of Married Flight Attendants and Job Performance, Int. J . Tour. Hosp. Res, 33, 15.